About the Role
You'll work alongside diverse, cross-border teams and supportive colleagues who share knowledge and want to see you succeed. Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You'll work with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It's your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will proactively reach out to customers and share expertise on how to use the product in the most efficient way.
Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen. You will be part of the Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about the opportunity to "build and upgrade the car while it's in motion."
Your Impact
- Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
- Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
- Maximize customer lifetime by helping them unlock the most product value
- Drive adoption across the customers' teams
- Drive Net Retention via upsell and cross sell
Your Qualifications
- 1+ years of work experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc.)
- Fluent English
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Keen business sense to discover and understand customer business objectives and pain points
- Passionate about teaching/instilling knowledge in others
- Willing to dive into technical details of a product to understand it thoroughly
- Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing deals)
- Prepared to work the evening shift (16:30 - 01:00 CEST)
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, and a high degree of patience
- Excellent organization, note-taking, and time management skills
Standout Qualities
- Energetic, critical thinker, generally curious, problem solver
- Passionate about learning and improving every day, motivated to excel
- Open to feedback, coachable
- Strong team player
- Self-starter with strong ownership skills, willing to go above and beyond the job description
- Creative and innovative
Benefits & Perks
- 28 calendar days of paid vacation
- Sick leave compensation (5 paid uncertified sick days)
- Parental leave: 18 weeks maternity / 4 weeks paternity
- 2 volunteer days
- Health insurance (employees + dependents)
- Life insurance plan
- Utility allowance (30 EUR/month, subject to taxation)
- Fitness plan (800 EUR/year)
- Full-remote and on-demand access to co-working space
