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Scientific Business Analyst – In Vitro Process Mapping

You will lead the In Vitro discovery and process-mapping workstream, acting as the bridge between laboratory scientists, SMEs, and the digital delivery team. Your role is to translate complex laboratory workflows into clear, structured process maps and requirements that support system selection, architecture decisions, and downstream implementation across the In Vitro digital transformation programme.

Responsibilities

• Plan and facilitate discovery workshops and interviews with scientists, laboratory SMEs, IT teams, and vendors.
• Analyse and document current (As-Is) and future (To-Be) workflows across experiment planning and registration, ELN usage, assay setup, inventory management, sample and entity registration, plate-based workflows, laboratory automation, imaging, omics, quality control, and scientific data capture.
• Elicit, analyse, and structure data, integration, governance, and non-functional requirements.
• Conduct capability-gap and business-impact analysis.
• Translate complex scientific workflows into clear processes and system requirements usable by engineering teams and vendors.
• Produce clear, structured, and governance-ready documentation throughout the engagement.

What we expect

• 5+ years of experience in business analysis or similar analytical roles in life sciences, biopharma, or a laboratory environment.
• A relevant degree in life sciences, chemistry, biology, or a related scientific discipline — combined with prior hands-on experience working in or alongside laboratory research teams.
• Strong hands-on experience in As-Is / To-Be process mapping for complex scientific or laboratory workflows.
• Experience in requirements elicitation, analysis, documentation, and traceability — able to produce specifications that development teams and vendors can act on directly.
• Understanding of laboratory execution workflows including ELN, assays, automation, imaging, and omics — sufficient to map them accurately without losing scientific meaning.
• Experience facilitating workshops with scientists, laboratory SMEs, IT teams, and vendors.
• Experience analysing data, integration, governance, and non-functional requirements.
• Experience conducting capability-gap and business-impact analysis.
• Ability to produce clear, structured documentation suitable for governance and decision-making.
• Willingness to travel to the UK when required.

We offer

• Competitive compensation
• Remote or office work
• Flexible working hours
• A team with excellent tech expertise

Product Designer

The Open Platform

Design·Full-time

Remote

Your main focus is the Telegram Mini App — the product surface where Mira's features come to life: the AI Content Studio, memory, use-case flows, and how we show people what the agent can actually do.

Alongside that you'll work on landing pages and the visual story around the product, and you'll occasionally help shape the chat mechanics themselves — how Mira responds, asks, and acts.

This is a new kind of product with millions of users already: the interface is part chat, part app, and the rules of good design are still being written. You'll work in close partnership with engineering and product, turning complex AI behavior — memory, personalization, multi-agent coordination — into something that feels effortless and human.

What you'll do

• Own the design of the Telegram Mini App end-to-end — the core product surface.
• Design the AI Content Studio and use-case flows: image, video, and written-content creation.
• Design landing pages and the visual story around the product.
• Visualize what Mira can do — turn abstract AI capabilities into clear, compelling cases inside the product.
• Occasionally help shape the chat mechanics: how Mira responds, asks questions, and acts.
• Turn complex AI mechanics (memory, personalization, private mode) into simple, intuitive interactions.
• Rapidly explore, prototype, and iterate.
• Use product analytics, qualitative research, and judgment to guide decisions.
• Maintain and grow the design system and product quality standards.

Requirements

Basic qualifications

• 2+ years of experience working on consumer products.
• Shipped meaningful features in mobile or messaging-based products.
• Strong product thinking — you see the logic, metrics, and edge states behind a mockup.
• Comfortable in ambiguity and fast at getting things to release.
• Strong communication skills and experience collaborating cross-functionally with product and engineering.
• A portfolio that shows both thinking and execution.

Preferred skills and experience

• Background in AI / agent products, conversational interfaces, or chat-based apps.
• Experience designing Telegram Mini Apps, or a feel for designing within messaging-surface constraints (bots, native chat patterns).
• Understanding of how to design for trust and privacy as part of the UX, not a blocker.
• Fluency with modern design and prototyping tools.

Application questions

• Portfolio (required)
• LinkedIn / Telegram
• What consumer product have you worked on, and at what scale? (users, platforms, your role)
• Please share the work you're most proud of. In up to 100 words, describe the problem, your solution, and the outcome.

Why it is a fantastic opportunity

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• Provision of necessary equipment.
• Employees get access to the most advanced AI models via mira.tg.
• 20 working days of paid vacation annually.
• 11 days off per year.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.

Senior Affiliate Manager

We're looking for an experienced Affiliate Manager to strengthen our team

You’ll help scale our affiliate program and bring in top-tier partners. The main challenges in this role are to grow our partner network, drive traffic and profitability, and take Movavi’s affiliate program to the next level in international markets. This is a great opportunity to sharpen your affiliate marketing skills and gain hands-on experience working with global partners. You’ll negotiate deals, manage offers, test new growth strategies, and directly influence the expansion of our affiliate channel.

What you'll get to do

• Find and onboard new partners, negotiate terms, and assist with integration
• Launch and optimize new offers
• Manage existing affiliates – provide support at every stage, from onboarding to long-term success
• Analyze performance and identify ways to drive traffic and boost partner profitability
• Handle reconciliations and payments
• Oversee the technical operations of the affiliate program
• Work with other teams (development, analytics, marketing) to help move things forward
• Track competitor activity and analyze trends to optimize revenue growth
• Prepare reports and share insights with the team and senior management

Required skills

• 5+ years of experience in affiliate marketing
• Experience working in white-hat verticals and Tier 1 markets
• Proven track record in affiliate recruitment and partner management
• Fluent English (C1)

What we offer

• Confirmed employment from day one
• Remote work from anywhere in the world or at our office
• Flexible work schedule
• Corporate events and team-building activities
• A personalized approach to professional growth and development within the company
• A team of professionals ready to mentor and share their knowledge and experience

Senior Manager, Player Experience

About You

First off, you're an expert at user research and you care deeply about chess and the people who play it. You know our products well, or you'll dive in hard to get there, and you can't use them without noticing the moments where a real person would get stuck, confused, or quietly give up. You'd rather watch one real player struggle through a flow than read ten dashboards about it. You believe a funnel chart tells you where players drop, but only watching a real human hit that wall tells you why, and makes you care enough to do something about it. You think from first principles, you get curious before you get to solutions, and you have a gift for getting a stranger to tell you what they're actually feeling.

This role exists to make our products serve real people, not just experiment metrics. You are the company's clearest window into the actual human experience of using Chess.com, and your job is to keep that experience honest, felt, and acted upon across the whole organization. You'll work closely with senior leadership, including the CEO and CGO, and it's on you to figure out how to reach into product, design, data, research, and community to drive change. The breadth is the point. You'll stand up and lead the user research function, managing a small, hands-on team directly and extending your reach far wider through the people you influence, not just the ones who report to you.

What you'll do

• Get inside the experience of real players. Spend real time watching actual players, and people who aren't players yet, use our products. Not the hypothetical user in a planning doc, the real person sitting there delighted or lost. You do this work yourself, and just as importantly you get other leaders and teams doing it too, because nothing replaces seeing it with your own eyes.
• Close the loop, don't just generate insight. Find the friction, get it to the people who own the surface, and then go back and watch real players hit the improved flow to confirm it actually got better. You're accountable for the outcome, not just the writeup. A complete loop, observe to fix to re-observe to share, becomes the template the rest of the org can copy.
• Make sure every kind of player has a seat at the table. Cover the full journey, from chess aware and chess curious to chess player, chess improver, and chess community member, so we don't sharpen the experience for one group while quietly breaking it for another. Keep a living roster of real, memorable players across that journey that product and marketing teams can picture, point to, and literally talk to when they need a gut check.
• Turn signal into action across the company. Synthesize what you see into concrete, undeniable findings and get them in front of the right owners. Pull from every channel, support tickets, app reviews, forums, and social, and connect the dots into themes the company can act on, sharing what's net-new rather than what's already known.
• Spread the mindset. This is not a solo function. Get leaders, PMs, and anyone who shapes the product to watch real players themselves, because a person who has personally seen a player get stuck makes different decisions forever after. You are the evangelist for player empathy company-wide.
• Own the experience. You're the company's advocate for the real player. You won't ship the fixes yourself, you partner with the PMs and engineers who do, but you bring findings that are concrete and impossible to ignore and stay on it until the product is genuinely better. How you reach into each team to make that happen is yours to shape.
• Lead and grow the function. Stand it up and manage a small team directly, turning strategy into clear objectives. This stays a hands-on role, you'll do the research yourself as much as you lead it, not manage from above. Set the bar through your own work, and raise the people around you, your direct team and the wider group you shape through influence.
• Use AI to move fast. Record and analyze interviews with AI, surface patterns across hundreds of sessions, and build rough prototypes that make a problem, or a fix, tangible. You bring working artifacts into the conversation, not just decks.

Preferred Skills

• A track record of changing products through deep user understanding. Whether over many years or a few high-impact ones, you've done user research, product discovery, or design work that actually changed what got built. We care more about judgment and hunger than years on a resume.
• A bias for watching over assuming. You'd rather sit with one real user for an hour than debate in a conference room, and you know how to keep an interview low-pressure so people behave like they normally would.
• AI-native. You already use AI daily to analyze research, find patterns, and prototype. Working artifacts are how you think, not an afterthought.
• First-principles thinker with real empathy. You want to understand why before jumping to solutions, and you can get a stranger to open up about what they're genuinely feeling without leading them there.
• High-velocity, work-out-loud communicator. You operate primarily in writing across many time zones, and you can move from a detailed friction point in one thread to an exec-level takeaway in the next without becoming a bottleneck.
• Comfortable with both qualitative and quantitative signal. You can read a funnel to know where to look, then go find out why. You don't need to be a data scientist, but you respect the numbers and build on them.
• A builder of influence across the whole company. You create alignment by making the player's experience impossible to ignore, and you find your own ways into the functions where you can drive the most change.
• You've managed or closely mentored a small team, or you're ready to step into it. You lead by setting the bar with your own work, not just directing others.
• You love chess and care deeply about our mission, and about players at every level, from a confused first- timer to a serious improver to a die-hard community member. If you're light on Chess.com specifically, you make up for it by diving in hard before you ever walk in the door: using the app thoroughly, forming sharp opinions, and interviewing your own network.

About the Opportunity

• We are 100% remote (work from anywhere!)
• US time zone overlap. Most of this role's key stakeholders are across the US. While we are flexible with your location, we would require clear and substantial overlap with both Eastern and Pacific hours.

Senior Machine Learning Engineer (f/m/d) - Job Description

Your Mission & Who We Are Looking For:

• 5+ years building production-grade recommendation systems. You’ve deployed large-scale systems in high-volume environments (adtech, e-commerce, or search), and have hands-on expertise in deep learning with TensorFlow, PyTorch, or JAX. At adjoe Ads, that means architecting high-throughput, low-latency systems that scale to 10 billion daily predictions.
• End-to-end model ownership. You own the full ML lifecycle from identifying relevant signals in large datasets and developing relevance models and bidding strategies, to rigorous monitoring, performance analysis, and iterative improvement in production.
• Engineer first, data scientist second. You write production-quality code, design for scalability, and collaborate closely with backend engineering teams to ensure seamless integration of reusable models and assets into the broader system.
• Experimentation is part of your workflow. You run rigorous A/B tests, validate hypotheses, and measure the impact of new features on key business metrics, not just offline evaluation.
• Plus: data engineering fluency. Understanding of data engineering principles and experience with distributed processing systems like Spark, Flink, or Kafka, and storage solutions like AWS Athena, S3, or MySQL is a strong plus.

What’s in It for You?

At adjoe, you’re not here to just close JIRA tickets, you’re helping build the infrastructure behind one of the most impactful platforms in adtech. The systems you work on will reach hundreds of millions of users and power billions of decisions every day.

• Go Big. Own projects with impact on 770M users and push adtech boundaries.
• Move Fast. Ship solutions multiple times a day, learn from results, and keep momentum.
• Be Direct. Solve problems openly and collaborate across teams.
• Thrive Together. Grow with a diverse, global team of people from over 40 different countries that learn from each other.
• Have Fun. Celebrate wins, enjoy daily victories, and bring your energy.

What You’ll Do / Responsibilities

• Own the full ML lifecycle for recommendation systems, from signal identification to model deployment and monitoring.
• Develop high-throughput, low-latency models for 10 billion daily predictions.
• Collaborate with backend engineers to integrate models and assets into the broader system.
• Conduct rigorous experiments and A/B tests to drive business impact.
• Work with distributed processing systems and large-scale data lakes (e.g., Spark, Flink, Kafka; AWS Athena/S3).

Team Description / Who You Are

Member of a data science team responsible for bidding algorithms, conversion prediction, and user quality estimation within a self-hosted ML ecosystem using PyTorch/TensorFlow. You thrive in a fast-moving environment with autonomy and cross-functional collaboration.

Tech Stack

• Modeling: PyTorch, TensorFlow, or JAX
• Data processing / tooling: Spark, Flink, Kafka
• Data storage / querying: AWS Athena, S3, MySQL
• Orchestration / pipelines: Airflow, Ray
• Data lake: Iceberg

Benefits & Perks

• Competitive salary
• Quarterly team adventures
• Monthly company feasts
• Up to €7000 for referred friends
• Discounted city commute
• Extensive visa & relocation support
• Hybrid work model
• Continuous investments in development
• Generous vacation days
• Mental health & wellness benefits

Golang Engineer – Senior

SOFTSWISS continues to expand the team and is looking for a Senior Golang Engineer. We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the role

You’ll design and build scalable backend solutions in Go, helping to shape the architecture of a high-load, business-critical system.

You’ll collaborate closely with the team, contribute to strategic technical decisions, and ensure code quality through thoughtful reviews and clean, testable implementation.

Your deep understanding of system internals, distributed architecture, and data integrity will drive reliability, performance, and long-term maintainability.

Key Responsibilities

• Collaborating within a team using the Scrum methodology and participating in planning your own workflow
• Engaging in architectural, infrastructure, and other strategic decision-making processes
• Conducting code reviews for other team members and documenting your own code

Required Experience

• 7+ years of professional software development experience
• At least 4 years of recent programming experience with Go as the primary language
• Strong understanding of Go internals: data structures, multithreading, memory management, garbage collection, etc.
• Experience with relational databases, including the ability to write and optimize complex SQL queries
• Solid knowledge of Linux and an understanding of containerization (we use Docker)
• Ability to write testable code and corresponding unit tests
• Experience working with Kafka and Kubernetes
• English – Intermediate
• Russian – Upper-Intermediate

Nice to have

• Experience in developing applications in finance or other fields where data integrity is a key requirement
• Understanding the principles of distributed applications and microservice architecture
• Familiarity with one or more modern approaches to back-end application design (e.g., DDD, Clean Architecture, Hexagonal Architecture)
• Experience with PostgreSQL and Clickhouse

Main Advantages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

Backend Architect - Job Description

Responsibilities

• Architecture Design: Lead the design and development of scalable, high-performance backend architectures that align with our business needs.
• Technology Selection: Evaluate and recommend the most suitable backend technologies, frameworks, and tools.
• Specification Review: Analyze, refine, and approve specifications and technical requirements for service development across teams.
• System Integration: Collaborate with teams to ensure seamless integration between backend systems, frontend components, databases, third-party services, and APIs.
• Scalability, Performance & Reliability: Design systems that can handle high traffic loads while ensuring optimal performance and scalability. Identify and resolve performance bottlenecks through profiling, tuning, and optimization. Guarantee high availability where required.
• Code Quality & Standards: Define and enforce coding standards, best practices, and guidelines to maintain high code quality and readability.
• Documentation: Ensure comprehensive technical documentation of internal systems, including architectural diagrams, API specifications, data storage descriptions, and deployment procedures.
• Problem Solving: Analyze complex technical challenges and propose effective solutions to resolve them in a timely manner.

What makes you the perfect fit

• 10+ years of experience in backend development (stack includes Go, Java, and Python), with at least 3 years in an architect role focused on distributed, high-load systems.
• Strong background in object-oriented design, multithreading, SQL/NoSQL databases, and distributed systems.
• Hands-on experience with cloud infrastructure such as AWS, Azure, or similar platforms.
• Solid knowledge of containerization and orchestration technologies, including Kubernetes and Docker.
• Strong engineering mindset — thoughtful judgment, analytical thinking, the ability to reason abstractly, a healthy level of bias backed by experience, openness to alternative opinions, and a collaborative attitude.
• Proficiency in writing clear and structured technical documentation.

Will be a plus

• Experience in finance or trading domain
• Familiarity with TradingView as a product

What we offer you

• Flexible working hours and a hybrid work format
• Well-equipped offices for focused and collaborative work
• A global, distributed team of 500+ professionals
• Learning, mentorship, and long-term career growth
• Relocation support and private health insurance
• Performance-based bonuses
• TradingView Premium access
• Regular team events and company-wide meetups

About us

At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 20K+ apps, process $2B+ in subscriptions every year, and have been growing fast for the last four years. Our mission is simple: make apps rich.

We are a team of 210+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile’s fastest-growing SaaS companies and aiming for number one worldwide.

What You Will Do

• Lead acquisition strategy and performance across several client projects
• Manage and support a team of UA specialists, ensuring high-quality execution
• Build scalable frameworks for targeting, bidding, budgeting, and geo expansion
• Drive creative testing cycles in partnership with the Creative Production team
• Oversee tracking, event validation, and attribution quality across channels
• Conduct weekly client reviews with insights, recommendations, and clear action plans
• Align UA efforts with product growth and monetization initiatives
• Stay current with industry trends, platform updates, and competitive landscape changes

What We Expect

• 3+ years of hands-on experience managing paid UA across Meta, Google, TikTok
• Proven results scaling mobile apps in multiple verticals
• Experience with web-to-web acquisition flows
• Strong analytical thinking and comfort with post-ATT measurement approaches
• Familiarity with attribution and analytics tools (AppsFlyer, Adjust, Amplitude, Mixpanel, etc.)
• Strong understanding of subscription economics
• Ability to mentor, guide, and support UA specialists
• Confident communicator with experience presenting strategy and performance to clients
• Ability to structure experiments, interpret results, and recommend next steps
• Fluent English and solid cross-functional collaboration skills

It’d Be Great If

• Experience with additional channels: Apple Search Ads (ASA), ASO, Google Search, Snapchat, Twitter/X, Pinterest, etc.
• Experience managing high-spend campaigns ($1M+ per month)
• Background in agency, consulting, or multi-client environments
• Experience with subscription-heavy categories or multi-vertical portfolios

What’s in it for you

• Strong product with industry-best metrics. Adapty is among the top 5 fastest-growing SaaS companies.
• Exceptional compensation directly tied to your results.
• Direct communication and ownership. No bureaucracy, no politics, just impact.
• Flexible remote work. Join us from anywhere or work onsite in our Belgrade or London offices.
• Professional support. Language learning, sports, health insurance, laptop coverage, and more.

About the company

At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 20K+ apps, process $2B+ in subscriptions every year, and have been growing fast for the last four years. Our mission is simple: make apps rich.

We are a team of 210+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile’s fastest-growing SaaS companies and aiming for number one worldwide.

We are seeking a User Acquisition Manager (Middle) to develop and execute user acquisition strategies, promote mobile apps, and lead a creative team. In this role, you will build meaningful relationships with customers while driving measurable success.

What You Will Do

• Manage the full lifecycle of advertising campaigns, including creative development, launch, and optimization.
• Drive traffic acquisition through platforms like Apple Search Ads, Google Ads, and Facebook.
• Develop and test hypotheses to uncover growth opportunities for improving advertising campaign performance.
• Analyze the efficiency of campaigns and target audiences to enhance results.
• Oversee budgets and track performance to meet advertising objectives.
• Interact with clients and participate in pre-sale calls to build strong relationships.
• Design and optimize acquisition funnels by analyzing user behavior, spotting growth opportunities, and scaling proven strategies.
• Experiment with innovative formats – work closely with the creative team to brainstorm ideas, test various ad formats, and boost campaign effectiveness.

What We Expect

• Experience: At least 3 years in user acquisition for mobile apps with proven success in scaling efforts.
• Technical Expertise: Manage traffic across major platforms — launch and optimize ad campaigns on Meta, TikTok and Google, working with large budgets and ambitious performance goals;
• You have experience with web subscription user acquisition.
• Budget Management: Experience managing advertising budgets starting at $100,000 per month.
• Analytical Skills: Advanced proficiency in Google Sheets AppsFlyer, Power BI/Tableau, Amplitude with strong data analysis capabilities.
• Soft Skills: Fluency in English and the ability to communicate effectively with clients and teammates.

It’d Be Great If

• You have a proven track record of building user acquisition processes for apps from scratch.

What’s in it for you

• Strong product with industry-best metrics. Adapty is among the top 5 fastest-growing SaaS companies.
• Exceptional compensation directly tied to your results.
• Direct communication and ownership. No bureaucracy, no politics, just impact.
• Flexible remote work. Join us from anywhere or work onsite in our Belgrade or London offices.
• Professional support. Language learning, sports, health insurance, laptop coverage, and more.

Head of Growth Marketing and Lifecycle (d/m/f) NYC or Berlin

What you’ll do

• Architect the AI-augmented Growth Engine: Reimagine marketing for the AI era by building automated, scalable growth loops across our entire tech stack to supercharge efficiency, velocity, and ROI.
• Own the Revenue & Pipeline Mandate: Take full accountability for the predictable delivery of Sales Accepted Opportunities (SAOs) and qualified pipeline. Lead the high-stakes demand engine fueling the global sales organization.
• Design Market-Focused GTM: Lead go-to-market strategies tailored to SMB and Mid-Market segments, driving brand awareness and measurable revenue success.
• Master the Full Buyer Journey: Bridge initial acquisition and customer expansion with lifecycle programs that unlock upsell opportunities and drive long-term platform adoption.
• Partner for GTM Excellence: Collaborate with Sales, Product, and Customer Success to align marketing initiatives with roadmap priorities.
• Lead and Empower a High-Performance Team: Mentor and grow a high-performing team of growth experts, fostering a culture centered on performance, accountability, and continuous improvement.

Who we are looking for

• Significant leadership experience in growth marketing, demand generation, or lifecycle leadership in high-growth B2B SaaS
• Proven track record owning pipeline or revenue outcomes, not just lead generation
• Experience scaling full-funnel growth programs across paid, organic, website/CRO, and lifecycle marketing
• Hands-on AI fluency and experience embedding AI-tools and agents into marketing workflows
• Deep understanding of modern growth metrics, attribution models, and experimentation frameworks
• Experience managing multi-million marketing budgets
• Strong partnership with Sales, RevOps, Product Marketing, Brand & Community, Partnerships & Field, Customer Success and executive stakeholders
• Leadership experience building and scaling high-performing growth teams
• A builder mentality with high agency and strong execution instincts
• Curiosity about buyer behavior and a strong instinct for what improves conversion

Benefits

• Impact: Part of a fast-growing scale-up aiming to reach 2 million people by 2025
• Teammates: Diverse and international team
• Feedback and recognition: Regular feedback and celebration of successes
• Hybrid model: Spend 2 days per week in Berlin office (Tuesdays and Thursdays sponsored lunch days)
• Flexible work: Flexible hours and option to work elsewhere for up to 2 months per year
• Learning & Development: Yearly development budget of €2,000 and access to Good Habitz
• Vacation: 30 days/year plus holidays (40 days with adjusted pay option) plus a sabbatical after 5 years
• Health & Wellness: Free Urban Sports Club membership and Oliva subscription
• Mental health: 1:1 therapy sessions and related workshops
• Corporate benefits: Discounts from partners
• Work-from-home stipend: €1,000 one-time
• Monthly team activities
• Competitive pay and pre-IPO equity

Location

Berlin

Compensation

€100,000 - €150,000 + Bonus + Equity

Job title: AI Video Creative Director

Superside is looking for a Creative Director, AI Video with a strong background in filmmaking, cinematography, post-production, and AI-driven creative workflows to help shape the future of video production. In this role, you’ll lead the development of high-impact AI-assisted video content for global brands, combining storytelling, visual craft, creative leadership, and emerging technologies to push creative quality and innovation forward. You’ll operate as both a hands-on creative and a strategic leader, guiding teams, mentoring creatives, collaborating directly with customers, and helping define how Generative AI integrates into modern video production pipelines. This role is ideal for someone who deeply understands cinematic storytelling and video craft, while also being highly curious, experimental, and excited about the evolving AI creative ecosystem.

Middle AQA Engineer

REMOTEPlayWrightSQLAzure DevOpsB2 English level fluency

We are looking for a Middle AQA Engineer (Playwright & SQL Focused) to join a group of insurance projects focused on maintaining, modernizing and evolving a portfolio of products for a leading US insurance provider. As an AQA Engineer, you will work across multiple project streams and collaborate with different cross-functional teams depending on business priorities and product needs.

What You'll Do:

• Initially, assess existing test coverage and test strategy to align with evolving application workflows and new business requirements.
• Design, develop, and implement robust automated test scenarios for new UI components and APIs.
• Maintain and enhance our Test Automation Framework (TAF), leveraging Playwright (TypeScript).
• Integrate automated tests seamlessly into Continuous Integration/Continuous Deployment (CI/CD) pipelines, primarily using Azure DevOps.
• Develop and maintain comprehensive end-to-end, integration, and regression test suites.
• Collaborate closely with development teams to ensure new features are designed and implemented with testability in mind.
• Proactively identify gaps in existing quality processes and propose innovative improvements.
• Communicate effectively with customers and stakeholders through various channels (email, messengers, calls) in English.

What We're Looking For:

• 3+ years of hands-on experience in AQA/Test Automation roles.
• Strong test automation expertise, with a proven track record in building and maintaining robust Test Automation Frameworks using Playwright and TypeScript.
• Proficiency in SQL for database testing, query validation, and understanding data structures.
• Required familiarity with integrating automated testing within Continuous Integration/Continuous Deployment (CI/CD) pipelines, especially with Azure DevOps, to enhance development velocity and product quality.
• Ability to define, collect, and analyze test metrics to monitor efficiency and effectiveness, and provide clear, actionable test reports to all stakeholders.
• Exceptional communication and collaboration skills, enabling seamless teamwork with cross-functional teams including Developers, Product Managers, and other key stakeholders.
• English proficiency of at least B2

Senior iOS Developer, Mobile Banking

Location: Larnaca

Position overview

We are looking for an experienced Senior iOS Developer to join our project team. This is an onsite role, and we're seeking someone who will work directly from the client's office in Nicosia.

Relocation conditions: A 2,000-euro relocation bonus (3,000 euros if relocating with family).

Responsibilities

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Code review and test build delivery

Requirements

• 5+ years of experience in iOS app development
• Advanced proficiency in Swift and Objective-C
• Extensive experience with iOS frameworks (UIKit, Core Data, Core Animation, etc.)
• Deep understanding of RESTful APIs and mobile libraries for networking
• Strong knowledge of Apple’s design principles and interface guidelines
• Proficiency with version control systems (e.g., Git)
• Expertise in memory management and multi-threading
• Experience with push notifications, APIs, and cloud messaging
• Proven track record of developing and maintaining complex iOS applications
• Knowledge of iOS development best practices and patterns
• Strong problem-solving and analytical skills
• Strong collaboration skills and ability to work cross-functionally
• Good spoken English

What you'll do

Onsite role working from the client's office in Nicosia, developing and maintaining iOS mobile banking applications, delivering features, ensuring quality, and collaborating with cross-functional teams.

Tech stack

Swift, Objective-C, UIKit, Core Data, Core Animation, RESTful APIs, networking libraries, Git

Team

Small team (1-10 people) in Cyprus; client-backed project in Mobile Banking.

Benefits & perks

• Vacation
• Health insurance
• Sick pay
• Time off for state holidays
• Pleasant environment
• Comfort service

What you’ll do

Design, build, and evolve foundational backend services that create a shared source of truth for product and merchant data across SumUp, with a strong focus on scalability, reliability, and ease of adoption by internal teams

Develop and maintain robust APIs, data models, and integration patterns that enable teams across the business to access consistent and trustworthy product and merchant information

Build and improve data ingestion, aggregation, and event-processing pipelines that bring together signals from across the SumUp ecosystem into actionable merchant intelligence

Contribute to shaping the long-term architecture and strategy for the Product Catalogue and Merchant Intelligence services, helping establish platform capabilities that can be used across multiple systems and teams

Write high-quality, maintainable backend code following engineering best practices for testing, observability, and production readiness

Collaborate closely with product managers, data teams, and engineers across SumUp to identify needs, solve complex data challenges, and turn them into effective technical solutions

Work across squad and domain boundaries to support integrations, improve data consistency, and enable better internal tools, workflows, and merchant experiences

Help define engineering standards, technical direction, and ways of working in a newly established squad operating in a complex and evolving domain

You’ll be great for this role if you have

Strong professional experience in backend engineering, building and operating reliable production systems

Solid experience with Golang and designing scalable backend services

Strong knowledge of API design, system design, and data modeling

Hands-on experience with Postgres or similar relational databases

Experience with AWS, Docker, Kubernetes, and infrastructure-as-code tools such as Terraform

Familiarity with event-driven architectures and message brokers such as RabbitMQ or Kafka

A strong ownership mindset, with the ability to work independently and navigate ambiguity

Clear communication skills and a collaborative approach to working across product, data, and engineering teams

Why you should join SumUp

🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🧑‍🔬 We take learning and experimentation seriously with Hack Days every second Friday, and entire global Hack Weeks

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education

🚀 Enrolment onto our VSOP program: You will own a stake in SumUp’s future success

💶 A corporate pension scheme where we match up to 20% of your contributions

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

🚵🏾‍♂️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches

About the company

Plurio is the AI agent for media buying teams running $300K–$15M/month on Google, Meta, and TikTok. It connects to your internal backend data and your ad accounts, automates analysis and optimization, saves 50% of time, and boosts ROAS by 10–30%. Watch a five-minute demo.

Plurio transforms how media buying teams work:

• From manually analyzing dashboards → to the AI agent doing deep data research in minutes.
• From manually adjusting budget → to the agent suggesting optimal split at channel, campaign, and ad-set level.
• From manually killing / scaling / relaunching creatives → to agents autonomously performing those actions in ad platforms, based on full-funnel data.
• From decisions made with gut feeling → to agents optimizing automation rules with historical data and ML models.

Our agents already run $500M+/year in ad spend (see this inside a $20M+/year UA team). Since our public release in March, our customer base has grown 4× in 10–12 weeks.

Our goal — and the mission we'd build together — is the autonomous user acquisition factory that runs 10× better than anything that came before, growing budgets under management to $30B/year.

The Role

We build AI that does performance-marketing work. To do that, the AI — and the humans steering it — need a rock-solid analytical foundation: clean attribution, end-to-end funnel visibility, and a real understanding of how money actually moves across Meta, Google, and the rest of the stack.

That foundation is what this role owns. You're the person who can look at messy cross-channel data and say not "CTR dropped" but "here's why the unit economics don't work and what to do about it." You understand attribution from the inside — first touch vs. last touch, multi-touch paths, custom windows, LTV-driven optimization for funnels where the purchase doesn't happen on day one.

But we're not hiring a classic analyst who lives in spreadsheets. Industry analysts spend 60–70% of their time preparing data and only the rest analyzing it. We invert that. You'll use AI agents (Claude Code, Cursor, Codex) to build the workflows, queries, and automations that kill the grunt work — so your time goes to judgment, not janitorial data prep. You write SQL like a native language, and you teach an AI agent to write it for you and check its work.

If owning marketing analytics + attribution and building AI-driven analytical workflows sounds like your kind of problem — read on.

What You'll Own

• Marketing attribution & measurement
  Own how we model attribution and measure performance across channels — first/last/multi-touch, custom windows, cross-channel paths, LTV-driven logic for complex funnels. Make the numbers trustworthy and explainable.
• Cross-channel & funnel analysis
  Connect paid media, on-site behavior, CRM, and backend revenue into one end-to-end view. Diagnose where the funnel leaks and why the unit economics do or don't work — at a business level, not just a metrics level.
• Paid-channel analytics (Meta & Google)
  Read these platforms like an operator: how the auction behaves, where spend hides, why CPA spikes, what the data is really telling you. Turn that into reallocation and optimization decisions.
• AI-driven analytical workflows
  Build the workflows, queries, and automations that do the heavy lifting — using AI agents (Claude Code, Cursor, Codex) to generate, refactor, and validate SQL and analysis. Design repeatable pipelines, not one-off pulls. You're as much a workflow builder as an analyst.
• Dashboards & insight delivery
  Build clear, accessible dashboards and reporting (Power BI / Looker / Tableau-class) that make insight usable by the team and clients. Pair real-time anomaly detection with sane evaluation windows (7–14 days) so decisions are signal, not noise.
• Working with the product
  Your analytical models and attribution logic feed the AI agent itself. Partner with product, data, and engineering on what "correct" looks like — so the product reasons about marketing the way a great analyst would.

You're the Right Person If

Requirements:

• — Excellent SQL. This is non-negotiable — you write complex queries fluently, reason about data models, and can debug and optimize what an AI agent generates for you.
• — Proven experience in marketing analytics and marketing in general — required. You've worked with attribution, cross-channel / end-to-end analytics, and the management and analysis of Meta and Google Ads. You understand performance marketing and web funnels from the inside, not from a course.
• — Hands-on experience with AI coding agents — Claude Code, Cursor, Codex or equivalent — and a track record of building workflows and automations with them, not just chatting with a model.
• — You think in systems: repeatable pipelines and automated analysis, not manual one-off pulls.
• — Proficiency with version control, particularly Git — you version your queries, workflows, and analysis like an engineer, not in scattered files.
• — Strong communication — you translate data into decisions a marketer or founder can act on.
• — Professional-level English (our clients are in the US market) and reliable overlap with US business hours.

It'd Be a Plus If

• Python for analysis and data manipulation beyond SQL.
• Experience with dbt, modern data warehouses (BigQuery, Snowflake), or ETL/pipeline work.
• Hands-on with web/measurement tooling — GA4, GTM, server-side tracking, consent — and where attribution actually breaks in production.
• Experience in segments with complex funnels and LTV-driven models (EdTech, FinTech, Consumer Apps, B2C SaaS, Healthcare, Home Services).
• A track record of owning projects independently — you take a problem, run it to a result, and stand behind the outcome, with minimal hand-holding.
• Public samples we can read — SQL, dashboards, an agent workflow you built, a write-up.

Red Flags

• "I make dashboards" without understanding the marketing or the attribution underneath.
• SQL only through a BI tool's drag-and-drop — can't write or debug a real query.
• Uses AI agents only as a chat box, never built a workflow or automation with one.
• Marketing-analytics theory with no hands-on Meta / Google Ads experience.

What You Can Expect

• Competitive compensation — aligned with senior marketing-analytics experience; specifics discussed individually.
• AI-first culture, for real — the whole company works in Cursor with a shared workspace and premium team access to AI tools. You'll have the best agentic tooling in the industry and a team that expects you to use it.
• Maximum impact — your attribution models and analysis directly shape both client outcomes and the AI product itself. Not a corporation where insight drowns in bureaucracy.
• Remote — work from anywhere with reliable US-hours overlap.

Hiring Process

• Application — CV + short answers (see below). We aim to respond within 48 hours.
• Intro call (People & Operations, ~30 min) — company overview, background, motivation, logistics.
• Technical interview — deep dive on SQL, marketing attribution / cross-channel analytics, and Meta / Google Ads analysis on real scenarios; how you'd build an analytical workflow with an AI agent.
• Final conversation — culture, ways of working, team fit.
• Paid trial period — short, real work, paid.
• Offer — if it's a fit, we align on terms and start date.

How to Apply

Fill out the application form — no cover letter, no formalities. We value specifics.

Graphic Designer

Remote • Contract

Join us Pioneering Immersive Tech

Join Our Vision: We are building the next generation of Spatial Media - a new way people experience videos through interaction, multi-user presence, haptics, AI, and immersive storytelling.

DeoVR is the leading immersive streaming technology serving multiple enterprise customers and millions of users globally.

We are now expanding the boundaries of what video can be - moving from passive watching to active, interactive, multi-user journeys.

If this excites you more than it scares you, you are in the right place.

The Role

We're looking for a Graphic Designer to join us. Your role is all about creating captivating digital marketing materials and animations. Your designs will have a direct impact on our marketing efforts.

What You Will Do

• Develop visually appealing digital marketing materials, including e-mail compaignes, banners, social media graphics, promotional assets.
• Design and produce motion graphics to support digital campaigns, new product features, and storytelling efforts.
• Sometimes produce designs for events: print materials, merch, stage/booth design etc
• Understand target audience needs and behaviours, translating insights into compelling and user-friendly design solutions.
• Work collaboratively with cross-functional teams to integrate design into marketing campaigns and initiatives.
• Create designs that adapt to different platforms and ensure optimal user experiences across diverse marketing channels.
• Maintain brand consistency in all marketing materials, adhering to established design guidelines.
• Stay updated on design trends and bring innovative ideas into marketing materials to enhance overall visual appeal.

What We Are Looking For

• 3-5 years of Graphic Design experience.
• Skilled in design tools such as Figma, Adobe After Effects, Adobe Illustrator, Blender, or similar.
• Skilled in AI tools: Midjourney / Stable diffusion, etc.
• Experience creating motion graphics.
• Strong portfolio showcasing projects.
• Flexible and able to handle changing project needs and deadlines.
• Fluency in English (B2 and above).

BONUS POINTS

• Multilingual, especially in Russian.
• Experience in VR projects.

Hiring Process

• HR Screening (30 min)
• Design Interview (30 min)
• Case Task
• Design Interview (up to 1 hour)
• CEO call (30 min)

💼 Explore our hiring process

What We Offer

Please note, that this is a fully remote contract role. B2B cooperation only – you will work with us as an independent contractor operating through your own legal business entity (e.g., sole proprietorship, limited company, or equivalent).

• The chance to be part of a pioneering team in a rapidly evolving industry
• Direct impact on the future of media and technology
• Flexible working hours to accommodate your lifestyle
• Work remotely from almost anywhere
• A culture that values innovation, accountability, and collaboration
• Access to the tech you need from day one
• A dynamic and innovative work environment in a cutting-edge industry

Senior Marketing Analyst

Responsibilities

• Marketing Analytics: Analyze marketing performance across channels, including paid acquisition, events, product marketing, and website performance.
• KPI Tracking & Dashboards: Build, maintain, and improve dashboards for different marketing teams (performance, product marketing, events, website).
• Ad-hoc Analysis: Support marketing stakeholders with ad-hoc analyses, metric investigations, and reporting (e.g. explaining drops in leads or campaign performance).
• Attribution & Funnels: Work with acquisition funnels, marketing costs, and attribution models (including multi-touch attribution where applicable).
• Cross-team Collaboration: Collaborate closely with Sales Analytics and Unit Economics to ensure consistent definitions, metrics, and data models.
• Data Quality & Consistency: Help improve data quality, align metric definitions, and reduce inconsistencies across dashboards and reports.
• Operational Support: Support day-to-day analytical needs of marketing teams while contributing to long-term improvements in marketing analytics.

Qualifications

• Experience: 3–6+ years of experience in data analytics, with hands-on experience in marketing analytics.
• SQL: Strong SQL skills are mandatory.
• Marketing Domain Knowledge: Practical experience with marketing metrics, campaign performance analysis, attribution models, or marketing KPI frameworks.
• Data Visualization: Experience building clear and actionable dashboards for non-technical stakeholders.
• Communication Skills: Strong communication skills and the ability to work closely with marketing stakeholders.
• Analytical Mindset: Ability to investigate problems, explain metric changes, and turn data into actionable insights.
• Nice to Have: Experience with web analytics, attribution modeling and DBT.

What We Offer

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
• Compensation. We offer fair and transparent pay, benchmarked to the market.
• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages

TA screening -> Hiring Manager Interview -> Stakeholder Interview -> Final Interview.

Additional

Sounds like a great opportunity for your career development? Then go ahead and apply!

PR Director / Head of Communications

Lausanne, Switzerland

About YouHodler

‍ YouHodler is a Swiss-based international fintech platform operating across European and LATAM markets. We build financial products at the intersection of digital assets, payments, and modern financial services, helping customers and businesses access reliable payment solutions, multi-currency accounts, and financial tools that support both retail and B2B use cases. As we expand our footprint, we are looking for a PR Director to elevate our public presence and build a best-in-class global communications function.

Who We’re Looking For

• A senior PR leader with a strong background in fintech, payments, SaaS, enterprise, and B2B communications — someone who:
• Has successfully built or scaled PR for payment or financial technology companies in Europe (mandatory).
• Understands the European regulatory and media landscape for fintech and payments.
• Can create a measurable, business-driven PR strategy.
• Maintains a strong personal network with journalists and editors in top-tier business, finance, tech, and payments media.
• Knows how to build corporate reputation through earned media, thought leadership, and social platforms.
• Works effectively with cross-functional teams — marketing, product, payments, legal, partnerships, and executive leadership.
• LATAM media experience is a strong plus

Key Responsibilities

1. PR & Communications Strategy
   • Build and execute YouHodler’s PR strategy with a primary focus on Europe.
   • Position YouHodler as an innovative, secure, and reliable provider of payment and financial solutions.
   • Create communication roadmaps for product launches, new features, market expansion, and partnerships in payments and financial services.
2. Media Relations
   • Maintain and expand strong relationships with journalists across European business, tech, finance, and payments media.
   • Ensure consistent visibility through interviews, op-eds, press releases, and expert commentary.
   • Manage all incoming media requests and proactively drive new stories and pitches.
3. Social Media & Thought Leadership
   • Build a cohesive social media communication framework for YouHodler’s corporate channels.
   • Strengthen thought leadership of the CEO and internal experts in payments, fintech innovation, financial inclusion, and digital finance.
   • Develop messaging frameworks and tone of voice aligned with marketing and brand.
4. Reputation Management
   • Shape company narrative on key topics: payments innovation, security, compliance, consumer protection, and financial reliability.
   • Prepare Q&A documents, crisis communications, and media training for top management.
   • Monitor brand mentions, sentiment, and competitive visibility across Europe and LATAM.
5. PR Analytics & KPIs
   • Define and track PR KPIs: reach, SOV, publication volume, sentiment, link quality, traffic impact.
   • Prepare transparent reports for C-level leadership.
   • Demonstrate measurable contribution of PR to broader marketing and business objectives.

Requirements

• Must-Have - 5+ years in PR/Communications at manager or director level.
• Strong experience in fintech, payments, SaaS, enterprise or B2B industries.
• Proven European PR experience (essential).
• Established network in EU tech, finance, business, and payments media.
• Proven ability to design and deliver measurable PR strategies.
• Ability to work full-time on-site in Lausanne.
• Native or full-professional working proficiency in English + French / Italian / Spanish.

• Nice-to-Have - LATAM experience with financial, tech or payments media.
• Experience in corporate social media, SEO-driven PR, LinkedIn thought leadership, or industry events.

What We Offer

• On-site role in our Lausanne HQ, working closely with leadership teams.
• High autonomy and direct influence on global communication strategy.
• A fast-growing fintech environment with strong innovation in payments and financial services.
• Opportunity to build and scale a PR function of international standard from the ground up.
• Caring, collaborative culture and real ownership.

Send your CV to hr@youhodler.com. Email title = Job title.

Why Work With Us?

• Competitive Compensation - Salaries complemented by a bonus tied to corporate and personal performance.
• Relocation Options - Invitation, official residence permit and other necessary requirements.
• Offline meetups - All-team retreat twice annually.
• Professional Growth - Growth in FinTech & banking, online-trading, blockchain.
• Work from Anywhere - Remote work as a core capability.
• Flexible Vacation - 6 weeks of vacation time.

In this role, you will:

• Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
• Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
• Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
• Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
• Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.
• Track recurring questions, pain points, and customer feedback, then share actionable insights with internal teams.
• Help define the standards, workflows, and documentation habits that will shape customer success at Garage as we grow.

What we’re looking for

• You care deeply about customers and take pride in making complex situations feel clear and manageable.
• You communicate with warmth, precision, and urgency across phone, email, chat, and text.
• You stay organized when several customer issues are moving at once and follow through until each issue is resolved.
• You know when to solve independently, when to escalate, and how to keep customers informed along the way.
• You look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation.
• You bring sound judgment, integrity, and a no-task-too-small mindset to work that directly affects customer trust.
• You’re excited to help build an early customer success function in a fast-moving startup environment.

Required

• 2+ years of experience in customer support, customer success, customer experience, or another customer-facing role
• Experience supporting customers across multiple channels, including phone, email, chat, and text
• Strong verbal and written communication skills
• Comfort learning new customer support tools, internal systems, and operational processes quickly
• Good judgment when triaging issues, escalating appropriately, and communicating with customers

Nice to have

• Experience using modern customer support platforms such as Intercom, Front, Pylon, or similar tools.
• Experience working at a startup or high-growth technology company.
• Experience with marketplaces, logistics, payments, procurement, equipment, or other operationally complex transactions.
• Experience building or maintaining Help Centers, knowledge bases, macros, or customer education resources.
• Experience improving support workflows through automation, AI tools, routing, implementation, or migration.

Our values

• Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.
• Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
• Customer focused. We have a genuine love for our customers. Customer success is our success.
• Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.

What we offer

• Competitive salary and stock options
• Health, dental and vision insurance (100% covered)
• Unlimited paid time off every year (in addition to company observed holidays)
• Daily lunch and dinner
• $100 monthly wellness stipend
• 401(k) with employer match
• Pre-tax commuter benefits
• Bi-annual team offsite
• Relocation assistance

Customer Support for Online Video Streaming platform - German

REQUIREMENTS

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent German native level written and spoken communication skills
• Fluency in English
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
• Office based on Lisbon
• Valid Legal Work Permit

RESPONSIBILITIES

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

OUR OFFER

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad