Relocate to 🇺🇸 USA

Engineering Manager, Verifications

What you’ll do

• Lead and grow the Verifications engineering team — setting technical direction, driving performance and career development conversations, and building a hiring pipeline that strengthens the team over time
• Own the reliability and quality of a broad portfolio of fulfillment integrations — partnering closely with vendors and internal stakeholders to reduce friction, improve turnaround times, and minimize candidate and customer impact when issues arise
• Partner with Product to define and execute the roadmap across employment, education, drug and health, and compliance products — translating customer and regulatory requirements into clear engineering priorities
• Drive technical strategy for scaling a complex, integration-heavy system — making deliberate architecture decisions that improve coverage, reduce manual exceptions, and build toward a more automated and consistent verification experience
• Lead the team's adoption of AI-assisted development practices — helping engineers move faster while maintaining the quality and accuracy standards that a regulated, data-sensitive product requires
• Represent Verifications in cross-functional planning — serving as the engineering voice on team capacity, tradeoffs, and roadmap sequencing with Product, Compliance, and Engineering leadership

What you bring

• 4+ years as an engineering manager, with a track record of building and developing high-performing teams
• 8+ years as a software engineer, with strong command of service architecture, distributed systems, and system design
• Experience managing complex third-party integration environments — you’re comfortable owning reliability across systems you don’t fully control, and know how to structure teams and processes around that reality
• A track record of improving operational metrics — reducing incident frequency, improving detection time, or shipping reliability improvements in high-stakes production environments
• Familiarity with AI-assisted development and agentic coding tools — you understand how to help your team adopt these responsibly and can reason about the tradeoffs between velocity and quality they introduce
• Experience working on regulated products where data accuracy and legal compliance are non-negotiable
• Strong incident management skills — you can lead both the technical response and the stakeholder communication when things go wrong
• Ability to make prioritization decisions quickly, with a clear framework for balancing short-term reliability work against longer-term product investments
• Strong communication skills across technical and non-technical stakeholders — Product, Operations, Compliance, and senior leadership
• A genuine investment in developing people — through career conversations, stretch assignments, and creating conditions for engineers to grow
• Humility, openness to feedback, and eagerness to learn
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What We Offer

A fast-paced and collaborative environment

• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office perks and hub locations with required in-office days

In this role, you will:

• Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
• Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
• Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
• Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
• Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.
• Track recurring questions, pain points, and customer feedback, then share actionable insights with internal teams.
• Help define the standards, workflows, and documentation habits that will shape customer success at Garage as we grow.

What we’re looking for

• You care deeply about customers and take pride in making complex situations feel clear and manageable.
• You communicate with warmth, precision, and urgency across phone, email, chat, and text.
• You stay organized when several customer issues are moving at once and follow through until each issue is resolved.
• You know when to solve independently, when to escalate, and how to keep customers informed along the way.
• You look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation.
• You bring sound judgment, integrity, and a no-task-too-small mindset to work that directly affects customer trust.
• You’re excited to help build an early customer success function in a fast-moving startup environment.

Required

• 2+ years of experience in customer support, customer success, customer experience, or another customer-facing role
• Experience supporting customers across multiple channels, including phone, email, chat, and text
• Strong verbal and written communication skills
• Comfort learning new customer support tools, internal systems, and operational processes quickly
• Good judgment when triaging issues, escalating appropriately, and communicating with customers

Nice to have

• Experience using modern customer support platforms such as Intercom, Front, Pylon, or similar tools.
• Experience working at a startup or high-growth technology company.
• Experience with marketplaces, logistics, payments, procurement, equipment, or other operationally complex transactions.
• Experience building or maintaining Help Centers, knowledge bases, macros, or customer education resources.
• Experience improving support workflows through automation, AI tools, routing, implementation, or migration.

Our values

• Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.
• Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
• Customer focused. We have a genuine love for our customers. Customer success is our success.
• Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.

What we offer

• Competitive salary and stock options
• Health, dental and vision insurance (100% covered)
• Unlimited paid time off every year (in addition to company observed holidays)
• Daily lunch and dinner
• $100 monthly wellness stipend
• 401(k) with employer match
• Pre-tax commuter benefits
• Bi-annual team offsite
• Relocation assistance

What you’ll do

• Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
• Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
• Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
• Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
• Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
• Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

What you bring

• 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
• Exceptional verbal and written communication skills with strong active listening and reading comprehension
• Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
• High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
• Demonstrated resilience, self-management, and commitment to continuous learning and improvement
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .

On-target Earnings

Base Salary range (Nashville, TN) $16.83 — $21.16 USD

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office hub locations and expectations to work from the office 3+ days a week, with in-office perks
• A relocation stipend may be available for those willing to relocate to a Checkr hub location

What You'll Do:

• Ship production agentic systems- Design and build agents and agentic workflows that solve a defined problem end to end. You own prompts, tools, retrieval, guardrails, observability, cost and latency budgets, and rollout.
• Automate SME workflows- Identify high-leverage operational toil (review pipelines, content QA, labeling and ops loops, support triage, internal copilots) and partner with the SMEs running those workflows to define success criteria, validate outputs, and replace meaningful chunks of that work with AI systems they trust. SMEs are co-owners of quality from the start of the project.
• Own the evaluation loop and the golden datasets that anchor it- Build offline evals, LLM-as-judge with calibration, regression suites, and online metrics. Maintain versioned, decontaminated golden datasets covering intents, difficulty, edge cases, and adversarial inputs, and continuously enrich them with real production failures and SME-validated labels. The measurement plan is what decides whether a feature ships.
• Make AI features safe- Treat what you deliver as a regulated product. Design for relevant compliance frameworks (e.g., COPPA, FERPA) from day one, run safety and bias evals before launch and continuously after, and build the human-in-the-loop and content-filtering controls AI features need before they reach end users.
• Hand off what you ship- Production features leave your hands with documentation, runbooks, an eval harness, and dashboards. An embed is not complete until the receiving team has shipped a change to the system without you in the room. Typical embed length is 4 to 12 weeks.
• Make AI features easier for the rest of engineering to build- Internal libraries, patterns, and playbooks so other teams can ship AI features without your direct involvement.

What You Need:

• 7+ years professional experience as an Engineer with at least 1+ years of hands-on experience building agentic systems on at least one modern stack (LangGraph, the Anthropic SDK / Claude Agent SDK, OpenAI Agents SDK, Pydantic-AI, Mastra, LlamaIndex, CrewAI, or a homegrown stack). We care that you have built and operated agentic systems in production, not which framework.
• Strong Python familiarity plus one typed language for production services (TypeScript, Go, or similar). Cloud experience (AWS or GCP) and containerized deployment.
• Senior or staff-level software engineering foundation with several years of production environment experience and a track record of leading systems to launch.
• Multiple shipped LLM-powered features in a production environment, with concrete stories about what broke, how you fixed it, and what you would do differently.
• Practical knowledge of common agentic patterns: ReAct, tool use with structured schemas, prompt chaining, routing, orchestrator-workers, evaluator-optimizer / reflection, and human-in-the-loop. You can decide when a deterministic workflow is the right answer instead of an autonomous agent.
• Hands-on experience in a production environment with retrieval: chunking, embeddings, hybrid search, re-ranking, metadata filtering, and the failure modes of each. Working knowledge of grounding techniques that anchor generated answers in retrieved evidence (citation and quote extraction, faithfulness and refusal evals, post-hoc consistency checks).
• Strong prompt-engineering practice: zero-shot, few-shot, and many-shot patterns; example selection and ordering; in-context learning and chain-of-thought.
• Comfort with structured output and validation in production (provider-native structured outputs, Instructor, Pydantic-AI, Outlines, or a comparable approach).
• Disciplined evaluation practice. You do not rely on subjective review to decide whether a system is ready.
• Strong written and verbal communication. You can explain an architectural trade-off to an executive and to a junior engineer in the same week.
• You are comfortable using AI coding tools heavily in your implementation workflow while you own problem framing, design choices, and verification. We measure your output by working systems delivered, not lines of code written.

Nice to Have:

• Advanced retrieval experience: GraphRAG, agentic retrieval, evaluation-driven retrieval tuning, and hybrid retrieval at scale.
• Direct or transferable experience with safety, privacy, and policy constraints in user-facing AI. K-12 or other regulated-domain experience is a strong plus.
• Experience with prompt-optimization frameworks (DSPy, TEXTGRAD, AdalFlow) where they paid off in production.
• A public repo, package, gist, or technical write-up of meaningful AI work, or a representative project you can describe in detail under your confidentiality constraints.
• Open-source contributions to AI tooling (frameworks, agents, evals, MCP servers).

*A note on our interview process

One of our interview rounds is an AI-assisted coding session. Bring your own setup and solve a realistic problem live with AI in the loop. We are looking at how you collaborate with AI tools: how you prompt, validate output, catch bad suggestions, decide when to override, and produce code that meets production standards. It is not a cleanroom algorithm round.

Job description

Join Datadog’s Product Design Team! We’re looking for early-career product designers who move fast, turn complexity into clarity through thoughtful design and clear communication, and are eager to elevate their craft with AI. At Datadog, design is how we make the invisible complexity of modern software visible and actionable, helping engineers keep their systems reliable and their teams empowered. Our team designs the tools developers around the world rely on every day — real-time dashboards, data visualizations, incident workflows, and the design systems that power them. Datadog’s Product Design team is growing rapidly and expanding into new user spaces and refining our most impactful products. This is your chance to contribute to an ever-evolving technology landscape and help shape how millions of developers experience Datadog and, in turn, how they do their work every day. The Associate Designer Program (ADP) is a 12-month rotational program built for speed, growth, and learning. You’ll move through three design rotations, each focused on solving high-impact, real-world challenges across our product ecosystem. You'll design, test, ship, and learn at pace. You’ll collaborate directly with product managers, engineers, and senior designers, guided by dedicated mentors who push your craft and strategic thinking. By the end of the program, you’ll have developed diverse knowledge of Datadog’s portfolio and built the skills to design confidently in a fast-moving, global environment. Students can sign up anytime for a free Datadog Pro account !

What You’ll Do

• Rotate through 3 product design teams over 12 months, building your skills across different problem spaces.
• Work closely with design leaders and product managers to understand how our customers use Datadog and what they need to succeed.
• Bring ideas to life through research, prototyping, and interaction design, then ship them in production.
• Document and present your design to the team and work to get buy-in from key stakeholders.
• Collaborate directly with engineers to understand technical constraints and opportunities.

Who You Are

• You are in the process of receiving/ have a degree in Computer Science or Human Computer Interaction or related field, or equivalent experience
• You are able to start full-time beginning fall 2026
• Have a portfolio with a solid foundation in human-centered practices that showcases strong interaction and visual design skills
• Ability to express ideas via rich stories, prototypes and code
• Aptitude to come up with novel, simple solutions for complex problems
• Experience with Figma or similar design tools
• Experience with Vibecoding and GenerativeAI tools
• Strong collaboration and communication skills, curiosity and eagerness to learn and grow
• Passion for creating a high-quality user experience, down to those little details that matter

Benefits and Growth

• Mentorship opportunities with team members, leadership, and beyond
• Continuous professional development and product training opportunities
• Intradepartmental mentor and buddy program for in-house networking
• In-person intern cohort and monthly company social events
• An inclusive company culture, ability to join our Community Guilds
• Relocation support and travel benefits
• Unlimited snacks and drinks in our office; catered lunches on Monday, Wednesday, and Friday
• Beautiful offices in convenient locations

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. This job is available in various departments within our company; to conform to US export control regulations, some of these roles may require candidates to be eligible for any required authorizations from the US government. If possible, please apply using your personal email address instead of your university email address. #LI-Hybrid

Additional

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $106,000 — $140,000 USD

Web Optimization Manager

What you’ll do

• Own the testing roadmap. Drive website experimentation that improves conversion rates and measurably contributes to business growth.
• Use data to drive growth. Identify revenue-driving content (customer stories, pricing, webinars) to deploy strategically across key website touch-points to drive business growth.
• Elevate website UX. Partner across teams to improve experiences for our key audiences, including small business customers, enterprise customers, individuals, and partners.
• Optimize conversion paths. Own high-intent landing pages, forms, and navigation flows, reducing friction at every step of the buyer's journey.
• Grow traffic and conversion. Create engaging website content and experiences that align with marketing and business objectives.
• Partner cross-functionally. Align website tests and initiatives with broader business goals while helping to shape the overall experimentation strategy.
• Own measurement and reporting. Build the processes to track website performance and key metrics, translating insights into growth recommendations.
• Drive multi-product growth. Lead experimentation across Checkr's portfolio, designing and running tests that accelerate adoption and growth for newly launched products.

What you bring

• 3+ years of relevant experience in website strategy, conversion rate optimization (CRO), or a similar role, with a proven track record of driving measurable growth through data-driven strategies.
• Deep proficiency with web analytics and A/B testing platforms (VWO, Omni, or similar).
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and influence stakeholders effectively.
• Hands-on experience with content management systems (Storyblok, WordPress, or similar).
• Strong working knowledge of digital marketing channels (SEO, SEM, ABM, and others).
• Experience with HTML and CSS is a plus.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What we offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office perks and hub locations: Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile (in-office 3+ days a week)

Who you are

• Collaborative and proactive, able to work with design, development, content, and product teams to drive website growth.
• Data-driven with the ability to surface insights and translate them into strategic initiatives.

Engineering Manager, Truework

The Truework Team at Checkr is looking for a motivated Engineering Manager to lead our Mortgage Verifications Team. This team is responsible for building and launching new products, customer-facing experiences, and enhancing the Truework platform. As the Engineering Manager for this team, you will work hand-in-hand with product managers and key stakeholders to create the software and experiences that delight our customers. The projects you’ll be working on are high impact and scale: you’ll be advancing our architecture and systems to lead Truework and Checkr into the next generation of product offerings. The decisions you make will impact potentially millions of consumers every year, and help businesses make fast, informed, and safe decisions.

What you’ll do

• Drive technical vision for the team that motivates and inspires the team for the next chapter
• Partner closely with product management to build new features and enhance existing ones
• Work with the team to reduce technical debt and sustainably scale our architecture
• Build relationships with customers and drive results with them
• Nurture and grow team members based on their career aspirations
• Hire the best of the talent and continue to raise the bar for the team
• Represent the team in planning and product meetings
• Optimize engineering processes and policies to drive velocity and quality

What you bring

• 4+ years as an engineering manager
• 8+ years as an engineer
• Strong skills in critical thinking, decision making, problem-solving, and attention to detail
• Experience managing quality incidents as both a technical lead and communication lead
• Experience working on products at scale, and understanding the data, legal, human impact, and technical nuances of supporting highly regulated products
• Strong experience with TDD, pair programming, and agile methodologies
• Deep understanding of service architecture and system design as well as lean software development principles
• Ability to make high-level prioritization decisions quickly and thoughtfully
• Able to develop inclusive teams to foster growth and diversity
• Humility, openness to feedback, and eagerness to learn
• Experience with machine learning and AI is a plus
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. On-target Earnings Or Base Salary range (San Francisco, CA) $233,000 — $274,000 USD

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office perks at hub locations in Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile
• In-office days with lunch provided and commuter stipend
• A relocation stipend may be available for those willing to relocate to a Checkr hub location

Job Description

Job title: People Partner

What you’ll do

• As a People Partner, you’ll partner with senior business leaders and managers to develop and deliver on our people strategy, advance our company mission and enable leaders to build high impact, healthy teams to deliver outstanding results to Stripe users.
• Act as a strategic consultant to leaders, partnering to guide and enable them in aligning their business and people strategies to optimize user and Stripe experience
• Collaborate, develop and drive programs cross functionally to advance the People Strategy for Stripe
• Leverage data, insights and craft to inform design and decisions on strategy, structure and programs and promote org health and productivity
• Advise and coach leaders and managers on org design and strategy, change management interventions and other key organizational initiatives focused on optimizing for efficiency, seamless cross-functional collaboration, and decentralized decision-making
• Support leaders as they execute on global talent and organizational planning, identifying and investing in critical talent and intentionally planning for future business needs and ambitious goals
• Promote a culture guided by our Operating Principles, that continuously elevates the caliber and kindness of Stripes and better ways of working together
• Support the Leadership team and organization through continued growth and evolution

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience as an HR business partner, preferably with a mix of experience in fast-growing technology companies and more established organizations
• Experience partnering and influencing senior leaders to help drive and align their people strategy and increase business results
• Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving
• Exceptional communication skills, both written and verbal
• Proven ability to partner and influence across diverse groups and experience levels

Preferred qualifications

• A strategist and scaler, who can connect the dots between where we’re going and how we need to nudge the organization to get there
• A partner and connector who builds trusted relationships with managers and leaders by providing deep insights and helping them see around corners
• A business partner who deeply understands Stripe’s strategy and aligns it with the organization’s structures, processes, initiatives and processes
• A collaborator, who gets energy from working with leaders to create the best possible teams and organizational structures
• A strategic thinker whose decisions are informed by data, experience, and Stripe’s operating principles
• A coach who loves building and developing high-impact teams

What you’ll do

Be an independent individual contributor who can solve problems and deliver high-quality solutions with minimal/high-level oversight and a high level of ownership

Bring a customer-centric, product-oriented mindset to the table - collaborate with customers and internal stakeholders to resolve product ambiguities and ship impactful features

Partner with engineering, product, design, and other stakeholders in designing and architecting new features

Experimentation mindset - autonomy and empowerment to validate a customer need, get team buy-in, and ship a rapid MVP

Quality mindset - you insist on quality as a critical pillar of your software deliverables

Analytical mindset - instrument and deploy new product experiments with a data-driven approach

Deliver performant, reliable, scalable, and secure code capable of supporting Truework’s significant scale

Monitor, investigate, triage, and resolve production issues as they arise for services owned by the team

What you bring

• 5+ years of software development experience
• Bachelor degree (or equivalent education/training)
• Proficiency in Python and Javascript (or similar languages/frameworks)
• Experience developing RESTful APIs
• Strong communication and documentation skills
• A strong sense of ownership from feature design through production release
• A desire to collaborate with external stakeholders
• An eagerness to learn, collaborate, improve, innovate, and have fun
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Senior Service Delivery Manager, Operations

What you’ll do:

• Build, mentor, and scale a team of verification specialists servicing the enterprise mortgage customer base
• Serve as a company and product expert, representing the team and its service externally to customers
• Proactively manage the customer feedback loop, efficiently fielding requests and needs, and rapidly translating them into impactful solutions
• Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers
• Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
• Identify and spearhead product and operational improvements in close collaboration with Product, Engineering, and Customer Success teams
• Partner with executive leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables

What you bring:

• 7+ years or more of management experience in operations or a related production field
• 5+ years of experience in a people management role (managers and individual contributors)
• 2+ years of experience in leading projects or peers to achieve common goals
• Proven experience building, scheduling, managing and scaling high-performing teams
• Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
• Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients
• Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies
• Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions
• Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates
• Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office perks and hub locations with expectations to work from the office 3+ days a week
• A relocation stipend may be available for those willing to relocate to a Checkr hub location

Who you are / Team description

Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. The Senior Manager will build and lead a team dedicated to servicing our core mortgage solution for the enterprise customer base. This role will play a critical part in the company’s service offering, executing above industry standards in speed, accuracy, and customer experience. As a key member of the Operations department leadership team, this leader will contribute directly to defining and driving organizational strategy and achieving company-level goals.

Software Engineer, Reliability

What you’ll do

• Design, build, ship, and maintain the core observability libraries, tools, and patterns used by all of Checkr’s engineering teams
• Troubleshoot complex production issues across the stack, with respect to performance, availability, and data quality
• Participate in a cross-organization incident response team, driving continuous improvement
• Contribute to architectural discussions within the SRE team and with cross-functional teams
• Influence cross-team projects and the reliability roadmap to enable engineering and help Checkr customers
• Provide consultation and feedback across teams to ensure we are building highly reliable, efficient, and scalable systems

Who you are

• Bachelor’s degree in Computer Science or related field, or equivalent practical experience
• 2+ years of software engineering experience, including 1+ years focused on reliability, scalability, and efficiency of distributed systems
• Proficiency in Python (preferred), Go, or Ruby within Linux environments, and strong understanding of microservices, asynchronous systems, and remote APIs
• Experience developing and operating production, customer-facing systems in AWS or Azure using Kubernetes, Docker, and Terraform
• Skilled in observability and incident response practices using tools such as Datadog, Splunk, Grafana, Prometheus, and OpenTelemetry, with a focus on continuous improvement
• Strong collaboration, documentation, and communication skills, with experience leading small projects, promoting platform adoption, and fostering a self-service, product-first mindset
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office hub locations: Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile
• Expectations to work from the office 3+ days a week
• In-office perks: lunch five times a week, commuter stipend, snacks and beverages
• A relocation stipend may be available for those willing to relocate to a Checkr hub location

What you’ll do

Build and deploy ML/AI services. Design, develop, and ship ML models and AI systems that Product Engineering teams rely on. You write the model code, the API layer, the monitoring, and the tests. Not notebooks; production services.

Design with LLMs and APIs. Use LLM APIs (OpenAI, Anthropic, etc.) as building blocks in production systems. You know when to call an LLM, when to fine-tune, when to use a classical model, and when to write a rule. You think about cost, latency, and quality together.

Ship production software. Write clean, well-structured code with solid OOP, proper abstractions, error handling, and tests. Your code gets reviewed by SWEs and passes. CI/CD is how you work, not something you bolt on at the end.

Partner with product and engineering. Translate business problems into ML solutions. Define API contracts with product engineers. Explain your approach clearly to non-ML partners and leave the room with alignment, not confusion.

Evaluate and iterate fast. Build evaluation frameworks, run experiments, and make data-driven decisions about model and system performance. Ship and iterate; don’t wait for perfect.

Ship AI-powered workflows. Put AI to work on your own processes: automate pipelines, build agentic workflows, and contribute reusable skills and context to Checkr’s agentic platform. The expectation is that our teams operate AI-first.

What you bring

• A Bachelor’s or Master’s degree in Computer Science, Mathematics, or a related technical field, or equivalent depth from experience
• 4+ years building software professionally, with at least 2 of those building ML systems that run in production
• Strong Python fluency; you write clean, testable, well-structured code with solid OOP instincts. Not scripts; software
• Hands-on experience using LLM APIs in production systems: prompt engineering, structured outputs, function calling, cost management, and evaluation
• You’ve built and maintained APIs, worked with CI/CD pipelines, and shipped code that other engineers depend on
• Comfortable with distributed systems concepts: queues, async processing, caching, horizontal scaling
• Experience with NLP tasks in production: classification, extraction, entity resolution, summarization
• Comfort with and enthusiasm for AI-assisted workflows; experience using LLMs, code-generation tools, or agentic systems in production or operational contexts is a strong signal
• You can evaluate tradeoffs: fine-tune vs. prompt, hosted vs. self-deployed, classical ML vs. LLM, rule vs. model
• Strong communication skills; you explain technical decisions clearly to engineers and non-engineers alike, without hiding behind jargon
• You use AI tools (Copilot, Claude, etc.) to move faster, but you understand every line they produce. You can spot AI slop and you don’t ship it
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Nice to have

• Experience with MLOps platforms (MLflow, SageMaker, Vertex, or similar)
• Background in document processing, OCR, or information extraction
• Experience with PySpark or large-scale data processing
• Ruby experience (Checkr’s platform runs on Rails)
• Familiarity with compliance-sensitive domains (fintech, legal tech, HR tech)
• Working knowledge of dbt, Snowflake, or modern ELT/data transformation tools

What we offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office perks and hub locations (Denver, CO; San Francisco, CA; Nashville, TN; Santiago, Chile) with in-office presence required 3+ days a week
• A relocation stipend may be available

Who you are

• Based in San Francisco or willing to relocate; strong collaboration with Product Engineering and cross-functional teams
• Customer-, impact-, and result-driven with a passion for building production-grade ML systems

Senior Staff Product Manager, Truework

What you’ll do

• Own the product roadmap for Truework's enterprise customer segment, translating the complex and evolving needs of large lenders and financial institutions into scalable product solutions
• Build and maintain deep relationships with enterprise customers, serving as the product voice in strategic conversations alongside Sales and Customer Success
• Partner with Engineering and Design to define, prioritize, and ship features that meet enterprise requirements
• Define and track enterprise-specific KPIs — including adoption, retention, and verification performance — and use data to drive prioritization decisions
• Represent the enterprise customer perspective internally, influencing platform investments, partnerships strategy, and ensuring the core verification infrastructure supports enterprise-grade scale and trust

What you bring

• 6+ years of product management experience, with a track record of delivering in a B2B or enterprise SaaS environment
• Experience in fintech, compliance, or a regulated industry — you understand the stakes of building verification products for financial institutions where accuracy, reliability, and trust are non-negotiable
• Strong cross-functional instincts — you know how to align Engineering, Legal, Ops, and Sales toward shared outcomes without formal authority
• A customer-obsessed mindset, with the ability to synthesize complex enterprise requirements into clear, prioritized roadmaps
• Excellent written and verbal communication skills, with confidence influencing at all levels — from engineering sprint planning to executive stakeholder conversations
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. On-target Earnings or Base Salary range (San Francisco, CA) $247,000 — $290,000 USD

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office perks and hub locations with in-office work required 3+ days a week
• Relocation stipend may be available for those willing to relocate to a Checkr hub location

Team / Company context

About Checkr: Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission.

Who you are

Dedicated product leader focused on enterprise customers, with the ability to bridge the gap between customer needs and scalable product infrastructure, while partnering with sales, legal, and engineering to deliver high-trust verification solutions for financial institutions.

Senior Product Designer, Truework

What you’ll do

• Own design for key Truework product areas across borrower, lender, and internal operational experiences (as applicable), from discovery through launch and iteration.
• Partner with Product and Engineering to define problems, shape roadmaps, and deliver high-quality solutions that align user needs with business outcomes.
• Simplify complex workflows (verification requests, document collection, consent/authorization, status visibility, exception handling) into clear, user-friendly experiences.
• Use AI-assisted design and development tools to rapidly prototype, validate, and—when appropriate—implement lightweight UI changes in code to improve iteration speed and overall product quality.
• Design for trust and clarity in a sensitive financial domain—prioritizing transparency, error prevention, accessibility, and confidence-building UI patterns.
• Translate insights into outcomes by combining qualitative research, stakeholder input, and product data to propose, test, and refine solutions.
• Create thoughtful interaction and visual design across responsive web and/or platform surfaces, producing clear specs and assets for engineering.
• Facilitate alignment with workshops, design reviews, and strong storytelling—helping teams move from ambiguity to decisions.
• Collaborate cross-functionally with partners such as Customer Success, Sales, Compliance/Legal, Data, and Operations to ensure designs work in the real world.
• Contribute to design systems and standards to improve consistency, speed, and quality across Truework.

What you bring

• 5–8+ years of product design experience (or equivalent), with a strong track record of shipping high-quality work.
• Your portfolio demonstrates end-to-end thinking: problem framing, exploration, rationale, collaboration, iteration, and measurable impact.
• Comfort working in complex domains where edge cases matter, and ability to distill complexity into simple, usable flows.
• Strong product instincts—balance user needs, business goals, technical constraints, and timeline realities.
• Experience in collaborative, cross-functional environments, influencing decisions through clarity rather than authority.
• Ability to independently plan and execute lightweight research (interviews, usability testing, concept validation) and partner effectively with researchers when available.
• Attention to detail: interaction patterns, content clarity, information hierarchy, and accessibility best practices.
• A strong bias for action: raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Nice to have

• Experience in fintech, lending, mortgage, identity, compliance-heavy, or other high-trust regulated spaces.
• Experience designing B2B / B2B2C products, especially workflows used by operations teams or external partners.
• Familiarity with design systems, documentation, and scalable component thinking.
• Experience designing for secure data, consent, and privacy-forward user experiences.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings / Base Salary range (San Francisco, CA)

$169,000 — $199,000 USD

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office environment with hub locations and in-office perks (lunch, commuter stipend, snacks)
• A relocation stipend may be available for those willing to relocate

Team/Company context

Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in moments that matter most. Our roles emphasize solving complex problems with innovative solutions in high-trust domains.

Director, Brand & Content Strategy

• Brand strategy and positioning: Lead the brand strategy across the business, ensuring we have a clear and differentiated position in the market. You'll define the brand vision and identity, and bring consistency and clarity across audiences, programs, and channels.
• Creative direction and execution: Own the creative vision, setting standards for visual identity, messaging and storytelling, partnering with internal teams and external agencies to bring it to life.
• Content & Thought Leadership: Drive Iterable’s content strategy, including flagship research, executive thought leadership, SEO content, and data-driven storytelling that amplifies our point of view with senior leaders (VP–C-suite).
• Integrated Brand Campaigns: Lead integrated brand campaigns, driving the overarching narrative, creative concept, and market-facing storytelling that builds preference and elevates the brand.
• Measurement & Impact: Define how brand impact is measured, including awareness, consideration, engagement, and influence on pipeline and revenue.
• Team Leadership: Build and manage a high-performing team across brand strategy, creative, and content, fostering a culture of creativity, collaboration, and accountability.

• 10+ years of experience in brand, creative, or content leadership roles, ideally in B2B SaaS or high-growth technology companies.
• Proven experience building and evolving a brand through a period of scale or market transition.
• Strong strategic instincts paired with excellent creative judgment.
• Experience leading teams and working with external agencies.
• Ability to translate complex products into clear, compelling stories.
• Comfort operating at both the strategic and executional level.
• Strong executive presence and the ability to influence cross-functional partners.

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $160,000 - $225,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. The total compensation package includes variable pay, equity, plus a range of benefits, including medical, dental, vision, and financial.

Principal Engineer

The Principal Engineer is a critical, senior leadership role responsible for driving the technical strategy, architectural coherence, and engineering excellence across several key product areas. This role acts as a bridge between high-level business goals and on-the-ground technical execution, ensuring the product is built correctly, efficiently, and with a long-term vision. The Principal Architect is expected to drive technical excellence by balancing immediate execution needs with the long-term health and scalability of the product's architecture, while understanding the business and customer needs.

What you'll do

• Architectural Leadership & Strategy: Serve as the technical authority for multiple core product areas, ensuring all architectural decisions directly support the business objectives for those areas. Establish and maintain organization-wide technical standards, architectural patterns, and coding best practices to ensure consistency, security, performance, and maintainability across all teams. Support decision making by providing expert architectural guidance and data-driven recommendations to leadership and engineering teams, facilitating timely and sound technical decisions.
• Technical Management & Mentorship: Directly mentor, guide, and lead the technical direction of the Tech Leads and senior engineers within the domains, fostering a high-performance engineering culture. Oversee and approve key design documents and high-level architectural proposals, ensuring they adhere to organizational standards and the own building and maintaining a long-term architectural roadmap. Act as an escalation point for complex technical challenges, actively supporting teams in overcoming significant architectural hurdles or design issues.
• Communication & Vision: Pull teams up to give them the big picture and let them see connections: Define and communicate the overall architectural vision and strategy to engineering teams, helping them understand how their individual contributions connect to the broader product and business goals. Report on roadmap: Regularly report progress, risks, and technical insights related to the architectural roadmap to executive and product leadership.

Qualifications

• Experience & Technical Skills:
  • 10+ years of software engineering experience, with at least 5+ years as a hands-on architect
  • System Design: Proven track record of architecting and delivering complex, high-scale, distributed systems (e.g., Microservices, Event-Driven Architecture) in a cloud environment (AWS/GCP/Azure)
  • Technical Depth: Deep expertise in core technology stack: Scala (Java in lieu), Play, Kafka, Flink, Pulsar, S3
  • AI: Experience building or deploying Multi-Agent Frameworks or Multi-Agent Systems; working with multiple LLMs (e.g., OpenAI, Anthropic, Cohere, etc.) and understanding their strengths and limitations; expertise in orchestration software like LangGraph or similar frameworks
  • Data Engineering, Pipeline and Storage: Strong experience with data architecture, including SQL and NoSQL databases, caching strategies, and data consistency models; experience in data engineering and data pipeline technologies; stack includes Elasticsearch, Postgres, Redis, CockroachDB
  • Operational Excellence: CI/CD, observability (logging/monitoring/tracing), and DevOps practices; experience with consumer-scale systems at enterprise software companies
• Leadership & Soft Skills:
  • Influence without Authority: ability to drive consensus across multiple teams and stakeholders without relying solely on hierarchical authority
  • Business Acumen: translate complex technical concepts for executive stakeholders and product managers
  • Mentorship: passion for teaching and upskilling engineers; experience managing or mentoring Tech Leads is desirable
  • Strategic Thinking: balance architecture perfection with pragmatic delivery timelines

Preferred Qualifications (Bonus)

• Experience transforming a monolithic architecture into modular, service-oriented architecture
• Experience working directly with customers from both a functionality and triaging standpoint
• Experience working in building messaging/communication platforms at scale

Job title: Product Engineer (On-site in NYC)

NEW YORK ONSITE ROLE

We are hiring a Product Engineer to own and evolve our core user-facing product: the recruiter dashboard. This is a true product-first engineering role — you won’t just implement specs, you will help define what should be built. You’ll work directly with the founder, speak regularly with recruiters, and translate real-world workflows into elegant, high-leverage product experiences. The role is heavily full-stack with a strong frontend and UX orientation, especially in the early phase. This is an opportunity to join an AI-native marketplace at an inflection point and build systems that thousands of recruiters rely on daily.

Details

• Location: New York (On-site required; relocation support available)
• Work Model: On-site
• Employment Type: Full-time
• Industry: Software / Marketplace / HR Tech
• Start Date: ASAP

Role Focus Split

• ~70% Core Recruiter Product (Dashboard, UX flows, iteration)
• ~20% Internal Tools / Ops-enabling features
• ~10% Growth Engineering (activation, retention, billing, incentives)

Key Responsibilities

• Design and ship end-to-end product flows from concept to production
• Conduct direct user conversations with recruiters to understand workflows and friction
• Redesign submission flows with automation (LinkedIn/GitHub ingestion, AI transcript pre-fill, integrations)
• Improve role discovery (smart filtering, role bundling, digests, Q&A)
• Rebuild pipeline tracking (Kanban views, stale indicators, workflow visibility)
• Build calibration tools allowing recruiters to preview AI scoring
• Implement role fit scoring and recommendation features
• Collaborate closely with Applied AI Engineers to integrate AI summaries, Q&A, and recommendations into intuitive interfaces
• Improve signup, activation, engagement, retention, and billing flows
• Ship gamification and incentive features (progress bars, dashboards, badges)
• Obsess over UI polish, performance, and interaction details
• Balance speed of iteration with long-term product quality

Requirements

• 4+ years of full-stack product engineering experience
• Proven ability to own systems end-to-end (frontend to backend)
• Strong product intuition and customer empathy
• Excellent programming fundamentals across modern web stacks
• Experience in fast-moving, product-driven environments
• High ownership mindset and comfort operating without heavy process

Nice to Have

• Early-stage or founding team experience
• HR tech, recruiting, CRM, or power-user tool experience
• Experience integrating AI features into user-facing products
• Growth engineering exposure

Job responsibilities

• Lead and support a team of engineers building agentic and AI-enabled product experiences.
• Partner closely with Product, Design, and Data Science leadership to translate AI capabilities into scalable, user-facing experiences.
• Guide the design and implementation of agent workflows, orchestration logic, and application integrations.
• Ensure AI-powered features are reliable, observable, secure, and ready for production use.
• Drive execution across multiple initiatives, balancing short-term delivery with sustainable technical direction.
• Foster strong engineering practices around code quality, testing, documentation, and iterative delivery.
• Coach and mentor engineers, supporting career growth and healthy team dynamics.
• Collaborate with other engineering and data teams to align on interfaces, dependencies, and shared goals.
• Contribute to hiring and onboarding as the team grows.

What you’ll do

• Lead a team of frontend, backend, and applied engineers working on conversational workflows, orchestration layers, and AI-enabled product surfaces.
• Guide the design and implementation of agent workflows, orchestration logic, and application integrations.
• Ensure AI-powered features are reliable, observable, secure, and ready for production use.
• Drive execution across multiple initiatives, balancing short-term delivery with sustainable technical direction.
• Foster strong engineering practices around code quality, testing, documentation, and iterative delivery.
• Coach and mentor engineers, supporting career growth and healthy team dynamics.
• Collaborate with other engineering and data teams to align on interfaces, dependencies, and shared goals.
• Contribute to hiring and onboarding as the team grows.

Who you are

• Have at least 5 years of hands-on software development experience.
• Have at least 3 years of experience managing and growing software engineering teams.
• Strong background in application or platform engineering, ideally in a SaaS environment.
• Experience leading teams that integrate AI or ML-powered capabilities into production systems.
• Comfort operating at the intersection of product, platform, and data science teams.
• Strong technical judgment across system design, APIs, distributed systems, and developer workflows.
• Experience working with modern backend and frontend stacks.
• Ability to navigate ambiguity, make pragmatic trade-offs, and drive execution across multiple initiatives.
• Excellent communication skills and ability to align technical work with business and product goals.

Bonus Points

• Experience leading teams building agentic or LLM-powered product experiences.
• Familiarity with agent frameworks such as Mastra or similar orchestration tools.
• Prior work on decisioning engines, rules engines, or real-time personalization systems.
• Experience collaborating closely with Data Science and ML teams on production integrations.
• Background in marketing technology or customer engagement platforms.
• Experience scaling teams and systems in a remote-first environment.

Benefits & perks

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

Other details

The US base salary range for this position at the start of employment is $156,000 - $242,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. The total compensation package includes variable pay, equity, plus a range of benefits, including medical, dental, vision, and financial. Perks and other details are provided by the employer.

Senior Staff Product Manager, Truework

What you’ll do

• Own the product roadmap for Truework's enterprise customer segment, translating the complex and evolving needs of large lenders and financial institutions into scalable product solutions
• Build and maintain deep relationships with enterprise customers, serving as the product voice in strategic conversations alongside Sales and Customer Success
• Partner with Engineering and Design to define, prioritize, and ship features that meet enterprise requirements
• Define and track enterprise-specific KPIs — including adoption, retention, and verification performance — and use data to drive prioritization decisions
• Represent the enterprise customer perspective internally, influencing platform investments, partnerships strategy, and ensuring the core verification infrastructure supports enterprise-grade scale and trust

What you bring

• 6+ years of product management experience, with a track record of delivering in a B2B or enterprise SaaS environment
• Experience in fintech, compliance, or a regulated industry — you understand the stakes of building verification products for financial institutions where accuracy, reliability, and trust are non-negotiable
• Strong cross-functional instincts — you know how to align Engineering, Legal, Ops, and Sales toward shared outcomes without formal authority
• A customer-obsessed mindset, with the ability to synthesize complex enterprise requirements into clear, prioritized roadmaps
• Excellent written and verbal communication skills, with confidence influencing at all levels — from engineering sprint planning to executive stakeholder conversations
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Pay Transparency Disclosure
• Salary range information: On-target Earnings or Base Salary range (San Francisco, CA) $247,000 — $290,000 USD
• In-office hub locations: Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile (3+ days/week in office)
• In-office perks: lunch five times a week, commuter stipend, snacks and beverages
• Relocation stipend may be available for those willing to relocate to a Checkr hub location

Founding Success/Support Leader

As the founding success leader, you will be responsible to build and establish all customer-oriented processes in WeLoveNoCode. We’re building a team from the ground up that will require a “whatever it takes” attitude, a high sense of urgency, and a passion for serving others.

This role will require you making sure we’re responding customers on time, receiving revenue from customers and building the process of interaction with experts.

You will be working directly with Nik, the founder of WeLoveNoCode. Nik is a Thiel Fellow and was recently recognized as one of Forbes' 30 under 30.

Responsibilities

• Own and manage revenue collecting function from existing customers
• Build and scale Customer Success/Support departments for customers
• Build Success/support department for WLNC experts (talent)
• Share insights with the product team to shape our product roadmap
• Launch new initiatives and departments
• Come up with all crazy ideas to drive 10x growth

What We Value

• 2+ years of success experience, preferably at a talent marketplace
• Experience in Airtable/Zapier/Integromat is a huge bonus
• The ability to proactively engage existing clients through email and phone
• A high sense of urgency that can adapt and pivot in every conversation
• A team-player attitude with a desire to improve internal processes beyond your day-to-day tasks
• A desire to grow
• You’re highly organized; you’re comfortable managing many workstreams; you ensure that work is done on time.
• Data-driven; strong data analytics skills

What do we offer?

• Competitive Market Salary
• Huge portion of equity (really huge, almost like a founder)
• Relocation to Palo Alto, US
• Flexible hours - work whenever you feel comfortable. No 9-5 mentality
• Ability to achieve remarkable results and grow with us

Who you are

Interested in this role or have questions? Reach out to nikita.shevchenko@welovenocode.com (I review each application personally) and share your thoughts! No need to send your CV, just specify why you think it’s a fit! (I review each application personally)

Perks / Additional

• Have someone to recommend? We pay $15k in stocks for a successful recommendation