Relocate to 🇵🇱 Poland

We are looking for a Support Analyst to assist our customers with problems when using FORM applications. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding users through features and functionalities.

Requirements:

• Advanced English
• 1 year of experience on Customer Support Analyst\Representative position
• Experience in B2B Clients and Enterprise solutions support
• Excellent communication and problem-solving skills
• Strong desire to be helpful
• Ability to multi-task and prioritize issues
• Customer focused, experience in handling issues and or customer complaints
• Excellent written and communication skills
• Experience using common software (MS Office Suite — Word, Excel, Outlook)
• Experience in writing test documentation: checklists, bug reports, test case
• Experience in working with browser development tools: Chrome, Firefox, Safari
• Basic understanding of client-server applications work
• Track and document issue details, troubleshooting steps, resolution, and root cause as tickets.
• Knowledge of the help desk software, and remote support tools (i.e. Zendesk, Slack, Zoom).
• While you will work set hours, you are ok with a schedule that is late into the evening- Support offers coverage between 6 am - 6 pm MT Monday-Friday, plus occasional holidays and the schedule will be 6am-2pm MST (2pm-10pm in Poland): (Subject to change based on needs).
• You are willing to help cover weekend hours (9 am-5 pm MST/ 6pm-2 am in UA) and night shift hours to give our weekend agent breaks and vacation time. It’s not frequently needed, but everyone takes a turn to lend a hand and gets the time back for doing so!
• You are a team player who exudes a team mindset, always looking for ways to support your coworkers and contributing positively to morale.
• You are comfortable working on phones, email, and chat channels.

Plus, if you have:

• Basic knowledge of Looker and Salesforce.
• Experience working with offshore technical teams.
• Ability to handle Client escalations and act as a main communication point with Clients.

You will:

• Be fully responsible for research projects in our biggest product. From an early phase of planning with stakeholders, then selecting testing groups, recruiting participants, conducting research, writing reports, and sharing presentations with interested people.
• Take responsibility for speeding up the verification and development of features and products.
• Set up and conduct end-to-end customer journeys and product experiments including data analysis and visualization.
• Talk to customers, gather insights, and test different solutions with them.
• Become a member of the LiveChat product team and you’ll be working closely with development teams in order to help them understand customers, the problems they have, and create better products.
• Source and prioritize teams’ research needs and advise on applicable methodologies.

You are:

• An analytical thinker who can synthesize and communicate ideas.
• Naturally curious and passionate to connect the dots to discover hidden patterns.
• Able to lead a research process by yourself, from identifying an exploration area, through planning and getting a product team involved, to drawing conclusions and suggesting prioritized solutions.
• Fluent in both spoken and written English.

Our ideal candidate will have:

• Experience in conducting remote research sessions and usability tests with B2B customers in English – both before and after the solution was released.
• Experience with both qualitative and quantitative research methods and synthesizing gathered data into solution recommendations.
• Knowledge of participant recruiting techniques.
• The ability to build stories with data, articulate thoughts in a concise and engaging way, and express complex concepts in an understandable manner.
• A can-do attitude.
• A basic understanding of the software development process.
• Fluent knowledge of both Polish and English language.

Our ideal candidate could have:

• familiarity with event-based analytics like Amplitude, Heap, etc.

Benefits

• We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
• What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
• This is reflected in our unlimited paid days off and sick days policy, remote-friendly environment with a focus on outcomes instead of worked hours, and people who are dedicated to their work.
• Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.

What is this job all about?

As a Junior UA Manager, you will be responsible for assisting in the development and execution of user acquisition strategies to drive growth and engagement for our products. You will be working closely with the senior UA team to analyze and optimize campaigns across different channels to ensure optimal performance.

What will you be doing?

• Assist in developing and implementing user acquisition strategies across various channels, including paid social, search, display, and mobile app networks.
• Conduct daily performance analysis and optimization of user acquisition campaigns to maximize ROI.
• Collaborate with creative teams to develop compelling ad creatives, messaging, and landing pages that drive user engagement.
• Monitor and report on key performance metrics such as CTR, CPC, CPA, and LTV, and use these insights to inform future campaigns.
• Conduct research on industry trends, competitor activity, and emerging user acquisition channels to identify new growth opportunities.
• Assist in developing and executing A/B tests to optimize campaign performance and drive incremental improvements.
• Work closely with cross-functional teams, including product, data analytics, and engineering, to ensure campaigns are aligned with business objectives.

What are we looking for?

• Bachelor's degree in Marketing, Business, or a related field.
• 1-2 years of experience in user acquisition or performance marketing, preferably in the mobile app or gaming industry.
• Strong analytical skills with experience in data analysis and interpretation.
• Familiarity with user acquisition channels, including Facebook, Google, and mobile ad networks.
• Advanced Excel skills.
• Experience with Tableau.
• Experience with A/B testing and campaign optimization.
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Self-starter with a proactive mindset and ability to work independently as well as in a team environment.
  

What do we offer in return?

We are all about our games. We live them and want to create the best product for our players. To do that we need only the best people, and we know that we need to give, to receive. We believe that work is much more than benefits that you receive, although we have quite a few of those. But you can also count on us, grow with us, be sure to get a free hand to test, learn and improve and most of all you will have a direct impact on the product and the company.

Tasks

• Development of Odoo ERP system
• Writing new modules for our business
• Creation of connectors for data exchange with different sources (Banks, Marketplaces, etc.)
• Improvement of current modules (Accounting, Sales, Inventory and etc.)
• Assistance in creating effective user-friendly interfaces
• Building architecture for safe and fast work with data

Expectations

• At least 5 years of software development experience
• Excellent knowledge of Odoo (v14-16)
• Expert-level knowledge of Python and its libraries
• Experience with databases (SQL)
• Git, Unix, REST API, JavaScript, XML
• English - Advanced

Additional advantages

• Experience with optimization and acceleration of Odoo processes
• Knowledge about optimal Odoo and Postgres configurations

About Us

At Accel Club, we acquire, scale, and operate e-commerce businesses by integrating them into our platform. Backed by leading investors across technology and commerce, we build a team of A-players and create an environment for everyone to be engaged, challenged, and passionate about the work we do. We value result-driven and adventurous professionals ready to gain new experiences, learn non-stop, and think big.

What will you be responsible for?

• Developing new user-facing features;
• Ensuring the technical feasibility of UI/UX designs;
• Building reusable code and libraries for future use;
• Optimization application for maximum speed and scalability;
• Collaboration with other team members and clients.

We use these tools and techniques to help us get the job done:

• Vue.js, React;
• Redux, MobX, Vuex;
• Javascript, Typescript;
• GraphQL;
• Git.

Requirements:

• English Intermediate and higher (oral and writing);
• Commercial experience as a Vue.js, React developer — over 2 years;
• Experience with state management patterns and solutions;
• Experienced with testing methodologies for the front-end;
• Ability to figure out on your own;
• Ability to make decisions and take responsibility;
• Experience working in a Scrum;
• Teamwork experience;
• Proactivity in communication with team members and clients;
• Basic understanding of tools such as Sketch / Figma / InVision / Zeplin.

We offer:

• The opportunity to relocate to Poland;
• Internal education (meetups, courses);
• Flexible work schedule;
• Remote work;
• Teambuilding with the Dektry team twice per year in different locations and countries;
• Compensation for sports activities;
• Internal English courses;
• Provision of working equipment (Poland, Belarus);
• Access to the Dektry’s library, which contains books for professional development;
• Friendly team and enjoyable working environment.

Responsibilities

• Architecture design and implementation within a team of experienced Data Engineers.
• Development of big data processing pipeline based on data streaming platform (NATS JetStream).
• Data modeling and processing in various databases (PostgreSQL, MongoDB, ElasticSearch).
• Performance optimization for both computation time and storage size.
• Data collection from well documented and not documented APIs (YouTube, Instagram, TikTok etc.).
• Development of internal web service written in Python.
• Setup data monitoring and anomalies detection.
• Experimentation with new tools, technologies and databases.

Requirements

• Hands-on experience with Python (at least 5 years)
• Experience in Big Data processing or Data Engineering (at least 1 year)
• Understanding of streaming platforms, such as Kafka, NATS JetStream etc.
• Expert in at least one DB engine (Relational, columnar or document-based)
• Strong troubleshooting and debugging skills
• Docker and cloud platform working experience
• Advanced communication skills, both verbal and written, being comfortable with change which arises through company growth

Nice to have

• Working experience with Google Cloud Platform / Kubernetes
• Experience in Machine Learning engineering, participation in ML project would be a plus
• Asynchronous Python programming skills
• Experience in working with domain-driven design methodology, working with data projects from scratch

Product technology stack

Data Collection & Pipelines: Python 3.10 (asyncio), NATS JetStream, ElasticSearch, Docker, Airflow, PostgreSQL, MongoDB, FastAPI, Google Cloud Platform, GitHub Actions

We believe in supporting our employees both at and away from work, and we really value a healthy work-life balance.

Our benefits package includes:

• Competitive salary;
• Flexible schedule;
• Office //Hybrid working setup for the most optimal work-life balance for you;
• 5 sick days without documents;
• Corporate English;
• Learning compensation (certifications, professional courses).