Remote 📨 Support Jobs

We are looking for an experienced Support Team Manager (Sub-Lead) who will ensure stable and high-quality performance of our support team in a rapidly developing game environment.

Responsibilities

1. Ensuring high-quality, effective communication between the support team and players.
2. Managing crisis situations related to players and within the team, including game outages.
3. Handling payment disputes, GDPR requests, and complex escalated tickets.
4. Ensuring quality and comprehensiveness of knowledge bases for players.
5. Maintaining our ticketing systems.
6. Monitoring the technical condition of our games (using Grafana and other tools).
7. Maintaining and improving internal documentation and support team guidelines.
8. Managing and developing the support team, conducting regular performance reviews.
9. Collaborating closely with community managers, QA, game designers, and programmers.
10. Handling regular tickets and other basic support team tasks during periods of high workload.

Our ideal candidate

1. Has 2+ years of experience in customer support.
2. 1+ year of experience managing a team.
3. 6+ months of experience working in the gaming industry.
4. English proficiency at C1 (Advanced) level.
5. Able to make well-reasoned decisions under pressure
6. A passionate gamer with deep industry knowledge.

The application process includes a test assignment.

Who you'll be working with

We are a high-performing team of professionals who thrive in a focused environment. We achieve exceptional results through rigorous planning and disciplined execution, which allows us to deliver outstanding quality while protecting our time of leisure and rest.

Gaming is an inherent part of our lives. With a wide range of tastes across genres, we keep fresh the understanding of what it's like to have fun in a game. Together we apply this knowledge to create experiences full of joy and wonder for our players.

Where you'll be working at

We work on-site in a modern business building in Limassol. We like a lot of space and a lot of air, and we built our office to create a calm and comfortable environment, conductive to the state of flow.

How you'll get there

One thing our team members agree on is that relocation was a breeze. Volka handles all the paperwork to bring you to Cyprus and all the legwork to settle you here. We help with opening the bank account, obtaining permits for you and your family and take over other bureaucratic matters that are an annoying necessity of moving to a new country. For you it will be like booking a vacation with a tourist agency. Except, you know, you'll have to work here.

How we'll help you settle

Moving to a new country may seem a little daunting, and we know that because most of us have been through it. There will be challenges for you to face, including finding a place to live, adjusting to the local way of life and finding new friends. But fear not, for Volka will support you along the way!

• We'll arrange for temporary accommodations and provide a transfer to the office until you can find a place of your own
• We offer benefits for housing rent, car purchase and childcare
• We have allowances for lunches, psychotherapy sessions, language learning, and sports activities
• We provide medical insurance for you and your family.

Most importantly, in Volka you will find a warm and welcoming community of open, friendly people with a wide variety of interests, passion for games and a positive outlook on life.

If we sound like a good fit for you, then you may be a good fit for us.

IntellectoKids is one of the world’s largest developers of educational apps for children ages 2 to 7. Our products are among the top 15 in the preschool apps category globally.

We are looking for a Junior Customer Support Specialist to take care of our customers - parents from all over the world.

Working format: full-time, remote.
Schedule: Five days per week, including Saturday and/or Sunday, 19:00–03:00 / 13:00–21:00 (UTC+3).
Working type: contract, payments in $

Responsibilities:

• Managing written responses to users through the customer communication system Zendesk within the SLA.
• Responding to reviews in app stores (App Store & Google Play).
• Handling tickets across multiple channels, including Zendesk, Facebook messages, and other platforms as they are added.
• Copywriting and updating documentation.
• Following product policy and instructions.
• Participating in the scaling of support operations by adapting to new communication channels and tools as the team grows

You will have the following KPIs:

• the First Time Reply during the shift should be 15 min
• expectations regarding policies, flow, tone of voice, and proficiency are met

What we expect from you:

• Fluent English (C1 level) is a must.
• At least 6 months of experience in a customer support or similar role.
• Understanding of ticketing systems (e.g., Zendesk) and how to work with them.
• Excellent written communication skills – clear, friendly, and grammatically correct.
• Digital literacy.
• Analytical and time management skills.
• Ability to work with a high volume of information.
• Fast learner, adaptable to new tools and workflows.
• User-focused mindset – ability to understand user needs and provide helpful responses.
• Experience in writing bug reports and recognizing issues that need escalation
  

Would be a plus:

• Russian language knowledge.
• Experience with subscription cancellation handling according to internal policies.
• Skills in customer retention and managing negative user feedback.
• Ability to use automation tools to improve workflow and response efficiency.
  

What do we offer?

• A high degree of autonomy (and responsibility).
• Аn exciting opportunity in the rapidly growing EdTech industry.
• Being part of one of the best teams in mobile performance marketing.
• A strong culture of data-driven decision-making.

What to do

• Team management: task distribution, coordination, and development of the Customer Support team.
• Ensuring a high level of player support across all communication channels.
• Monitoring the efficiency of the department and optimizing processes.
• Interaction with developers, marketing, and producers to improve user experience.
• Overseeing and updating internal and external user instructions.

What we care

• Experience in a similar position for 2+ years.
• Experience working with CRM systems (Helpshift, Zendesk, Freshdesk, etc.).
• Fluent English (Advanced level or higher).
• Ability to clearly formulate goals and motivate a team.
• NICE TO HAVE Experience in the gaming industry.

We are looking for a proactive Executive Assistant to support our executive team and manage key operational processes across the company.

‍Requirements:

• Management Support
  Conduct research and prepare analytical reports for decision-making.
  Handle business correspondence and communication with clients, partners, and investors.
  Organize and coordinate meetings, trips, events, and ensure smooth daily operations.

• Travel Coordination
  Book hotels, flights, and support full travel planning for business trips.

• Accounting Assistance
  Manage payments, track invoices, attach receipts to transactions, and support payroll preparation.

• Procurement
  Purchase hardware, services, office supplies, and company merchandise.

• Events Organization
  Plan and coordinate team-building activities, company anniversaries, New Year celebrations, and other corporate events.

• Document and Process Management
  Maintain internal documentation, organize onboarding/offboarding documents, and ensure compliance with company policies.

• Liaison with Consultants
  Communicate with legal, tax, and migration consultants, prepare and submit required documents.

Qualifications:

• 3+ years of experience in executive assistance, operations, or administrative roles.
• Fluent English (C1 or higher).
• Strong organizational, research, and analytical skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.
• High proficiency with MS Office, Excel and project management tools.

Why join our team:

• Be part of an enthusiastic team dedicated to open source and innovation in computer vision
• Opportunities for career advancement and skill development
• Flexible work schedule with the freedom to work remotely from any location
• A healthy work-life balance supported by generous vacation and sick leave policies
• Comprehensive medical insurance and other benefits
• Make a significant contribution to an open-source project that enjoys a vibrant community and extensive user base

If you're interested in applying, please send your resume, cover letter, and showcase some projects you've worked on. We're excited about your interest in joining our team!

Keitaro, our flagship product, is an ad tracker that simplifies the work of marketers, media buyers, affiliates, and traffic arbitrage pros. It collects data from virtually any source, automatically calculates metrics, has a built-in landings editor, integrations with Google Ads, YouTube, Facebook, TikTok, and much, much more!

Keitaro is the leading ad tracker in Eastern Europe and is gaining popularity in other Tier-1 GEOs.

What we are looking for:

We’re seeking a talented support specialist to join our Keitaro support team. The team responds to user inquiries and create an environment where clients feel confident and comfortable achieving their goals while working with our tracker. They collaborate closely with various departments to continuously enhance the user experience, making the process smooth and rewarding for everyone involved.

Tech stack:

Basics of HTML, CSS, PHP and Javascript, Linux, including command line operations.

Key tasks:

• Engage with clients through chat: handle initial requests, gather details and goals for setup, and provide consultations.
• Analyze user cases, install software on servers, assist with tracker configuration, and help implement user solutions in Keitaro.
• Collaborate with the development team to clarify technical details when needed.
• Maintain and update documentation to ensure it is always up to date.
• Test tracker updates, identify and describe scenarios that lead to any malfunction, and create tickets for resolving issues.
• Learn and utilize a variety of tools and services related to tracker operations: browser extensions, Bash terminal, code editors, software for affiliate marketers, hosting and servers, syntax, and services for API requests.
• Actively share knowledge and experience with the team, discussing user interactions and inquiries to foster a culture of continuous improvement.

Hard Skills:

• Basic knowledge of HTML, CSS, PHP, and JavaScript.
• Experience with Linux, including proficiency in command line operations for basic tasks.
• More than 1 year of experience in Tier 1 or Tier 2 technical support.
• English proficiency at B2 level or higher.
• Experience in CPA marketing is a plus.

Soft Skills:

• Ability to explain complex concepts in simple terms, using analogies and examples to ensure understanding, even for those unfamiliar with affiliate marketing or VPS servers.
• Willingness and enthusiasm to learn and grow within the profession. Affiliate marketing is a vast area, and the tracker is just one of the many technical tools used for online advertising.

Terms and perks:

• Remote work on a long-term contract from anywhere in the world. There is no need to relocate, and you can travel freely.
• Flexible schedule. Finish tasks on time, and be online for at least 4 hours during the GMT+0 standard working hours, just in case someone wants to sync up.
• Unlimited paid vacation days. Got sick? Take time off to recover. Your kid requires extra time? Take a day off. Your dog’s sick? Go take care of the pups. Want to take a vacay? Sure, enjoy! Everything’s auto-approved.
• We set aside €1000 per year per contractor for education, including conferences, courses, books, home office supplies, and coworking space.
• We set aside €1500 per year per contractor for sports and medical services, including health insurance, gym memberships, and massages.
• We have a program for purchasing or upgrading your laptop after six months of work.

Apliteni is committed to having a workplace free from discrimination and harassment. We expect everyone at Apliteni to help create and maintain a place where everyone feels included, respected, and valued.

We make decisions about hiring, pay, training, performance reviews, and firing fairly, giving all qualified candidates and employees equal opportunities. We examine our biases and strive to create an inclusive environment where every employee and candidate feels welcome.

Adapty is a revenue management platform for mobile apps that simplifies subscription implementation and paywall management. We help developers quickly monetize their apps, serving 7,000 apps and processing $1 billion in in-app subscriptions annually. Backed by top investors like 500 Startups and Surface Ventures.

We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.

We’re seeking an individual to join our team, with a role dedicated to the shift from 8 am to 5 pm EST.

In this Role you will…

• Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.
• Provide fast, personalized initial responses for technical investigations.
• Escalate advanced technical issues to developers and furnish detailed reports upon escalation.
• Update product documentation in cooperation with the team.
• Communicate daily with the team and exchange the latest updates.
• Build relationships and trust. Stay friends with our customers and make them love FunnelFox.

You will be a great fit if…

• You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.
• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.
• You’re a master of English. Your writing is as good as your speaking skills.

It’d be great if…

• You have basic knowledge of SQL and can work with server logs
• You have basic skills in front-end development

What We Offer

• Flexible Remote Work: Work from anywhere worldwide with a schedule that fits your life. We use deel.com for global hiring.
• Perfect Product Fit: Our platform’s strong alignment with market needs makes it easy to promote, sell, and enjoy as a user.
• Direct Communication: We prioritize transparency and efficiency, so you can focus on getting things done.
• Fast-Track Impact: Receive quick, actionable feedback from the market. Join us as we expand into the U.S. market and beyond.
• Additional Benefits: We support your growth with free English lessons, sports reimbursements, and laptop support.

PlayDeck is one of the fastest-growing gaming platforms on Telegram, with over 5 million users. Our platform offers a one-of-a-kind experience where users can discover unique games, compete, and win prizes—all without leaving Telegram. We bring fun, unique games right into the Telegram app, where players can compete and win prizes. We’re looking for a friendly and proactive Technical Support Specialist to deliver the best experience for users interacting with PlayDeck. If you enjoy solving problems, communicating with users, and being part of a fast-growing web3 space, this might be your next big move.

What You’ll Do:

• Respond to user and partner questions via chat and our official bot.
• Go beyond scripts to handle non-standard situations, including bugs, tech issues, and unique user cases.
• Help manage and improve the PlayDeck bot interactions.
• Track frequently asked questions and suggest ways to improve user experience.
• Forward complex technical issues to the dev team and follow up on resolutions.

Who You Are:

• You can explain complex things in a simple, clear way.
• You’re user-oriented and don’t rely on robotic scripts.
• You communicate in a friendly but professional tone.
• You love games and either know or are eager to learn about web3.
• You’re familiar with bots, FAQs, and knowledge bases.
• You’re responsive and ready to jump in when users need support.

We Offer:

• Non-bureaucratic management that focuses on results
• Regular performance reviews to assess your progress
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade
• Compensation for medical expenses
• 20 working days of paid vacation annually
• 11 days off per year
• 14 days of paid sick leave to support your health and recovery when needed
• Access to internal conferences, courses and corporate events

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

• Assisting and consulting on CRM tools such as segmentation, automation, customer journey building, and tracking to enable data-driven campaign optimization;
• Providing timely and effective support to troubleshoot issues, address inquiries, and guide users in system navigation;
• Creating training materials, including user guides, online tutorials, and videos, to support training initiatives;
• Conducting and assisting in training sessions for employees on effective CRM system usage, including preparing supporting materials for training and workshops.

Essential professional experience:

• At least 1 year of experience in a similar position or in a role such as Customer Support, Technical Support, or related fields;
• Strong written and spoken communication in English (B2 level or higher);
• Strong written and spoken communication in Ukrainian (preferred) or Russian;
• Analytical mindset, strong communication skills, and the ability to work in a team;
• Being willing to learn new areas if there is no prior CRM or industry experience;
• Being able to process large volumes of information efficiently.

Will be a plus:

• Knowledge and experience in CRM;
• Customer support experience;
• Understanding churn, retention, and user return mechanics, as well as email marketing and user segmentation.

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Cubic Games is a part of GDEV gaming and entertainment powerhouse: Nexters, Royal Ark, Game Gears. We started as a small team in 2012 and have since evolved into a thriving game development studio.

We’re looking for a Customer Support Specialist to bridge the gap between our development team and our player community. If you enjoy helping users, solving their issues, and improving the quality of support, this role is for you!

Why Join Us?

• Become part of an experienced team ready to share knowledge and support your growth.
• Work in a rapidly evolving support department with resources for process improvement and career advancement.
• Engage directly with players and developers, influencing the project’s development.
• Access internal knowledge bases, attend conferences, and participate in training programs.

What You’ll Be Doing

• Handling player inquiries via Zendesk: resolving issues, providing information, and offering support.
• Responding to reviews and assisting users on Google Play, App Store, and Steam.
• Creating and updating response templates for better user interaction.
• Keeping Help Center articles up to date so players can easily find information.
• Improving response quality and support processes.

What We’re Looking For

• 2+ years of experience in customer support.
• Strong knowledge of the mobile gaming market and player needs.
• English (B2+) and Russian (C2) proficiency.
• Attention to detail, stress resistance, and the ability to work independently.

Nice to Have

• Experience working with communities and understanding community management principles.
• Familiarity with user reviews and store moderation.
• Knowledge of Jira, Confluence, Zendesk, AppFollow, Asodesk.

Work Conditions

• Schedule: Thursday–Monday, 2:00 PM – 11:00 PM (Yerevan time).
• Flexible format: work remotely or from our Yerevan office.
• Official employment with transparent conditions:
  • Competitive salary, 21 vacation days, 3 additional leave days, 100% paid sick leave.
  • Health insurance in Armenia from day one.
  • Access to workshops, masterclasses, and internal learning resources.
  • Corporate events, gifts, and holiday bonuses.

If you want to be part of a team creating games for millions and are passionate about helping players, send us your resume!

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.

Now we are seeking a Technical Support Engineer to join our team.

Responsibilities:

• Strictly adhere to provided instructions.
• Handle requests from L1 Support and Compliance teams.
• Investigate and resolve payment discrepancies at the interface between systems.
• Analyze microservices interaction logs.
• Identify and respond to technical issues promptly.
• Address incident reports generated by monitoring systems.
• Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements:

• Minimum 1 year of experience on L2 Tech Support position.
• Experience in fintech projects.
• Advanced knowledge of SQL.
• Basic knowledge of Excel.
• English proficiency from B1 level.
• Proficient written and verbal communication skills.
• Familiar with the command line.
• Scripting skills.
• Knowledge of web applications.
• Basic understanding of blockchain technology.
• Ability to assess the importance of incidents and escalate them competently.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Compensation for medical expenses.
• Provision of necessary equipment.
• Annual vacation of 20 working days plus 10 paid days off.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.

Are you eager to kickstart your career in HR and contribute to a fast-growing, dynamic team? At Sendcloud, we’re on a mission to empower businesses through efficient shipping solutions, and we believe it all starts with an incredible team. Join us as a Talent Support Intern and gain hands-on experience while supporting our employee journey.

Your Opportunity:

As a Talent Support Intern, you’ll be a key support player in ensuring our Sendclouders have a smooth and memorable employee experience. Working alongside our Talent Support team, you’ll contribute to various aspects of the employee lifecycle while building your HR expertise.

What You’ll Do:

• Support Administrative Processes: Assist with pre-onboarding, onboarding, and offboarding tasks (contracts, promotions, terminations, and life events documents) to ensure timely and accurate delivery.
• Keep Us Data-Savvy: Help maintain and update employee data in our HR Information System, HiBOB, ensuring accuracy and efficiency.
• Assist with Employee Queries: Provide first-line support for employee questions related to talent support processes.
• Collaborate on Projects: Work closely with Talent Partners, Talent Acquisition, IT, and other Hubs in HOT (House of Talent) to support ongoing projects aimed at improving Talent Support processes.

What You Bring to the Team:

• A strong interest in HR and a desire to learn and grow in the field.
• Attention to detail and organizational skills to support multiple tasks efficiently.
• Fluency in English, Italian is a plus.
• Strong communication and interpersonal skills to assist employees at all levels.
• Familiarity with HRIS tools like HiBOB (or a willingness to learn) is a plus.
• A proactive mindset with a willingness to ask questions and take on new challenges.

To be eligible for this position, candidates must have legal residency within the European Union / UK or hold digital nomad status. We value diversity and welcome applications from individuals of all backgrounds and experiences.

Job Summary

We’re looking for a proactive, open-minded Personal Assistant to support Daniil Kirikov, a Serial Entrepreneur, CEO, Founding Partner at 3F Venture, and Founder of KRK-Group. As Daniil’s right-hand person, you’ll be essential in keeping daily business and personal tasks on track. If you love working in a dynamic, entrepreneurial setting and enjoy finding creative ways to make things happen, we’d love to hear from you!

Responsibilities:

• Coordinate meetings, calls, and appointments to ensure day runs smoothly.
• Make calls, follow up on tasks, and liaise with business partners, clients, and service providers.
• Book flights, hotels, and restaurants; plan both business and personal events, and be ready to travel or provide on-site support if needed.
• Assist Daniil during events: introduce him to people, organize logistics, and follow up afterward.
• Assist with emails, contracts, reports, and other documentation.
• Be ready to jump in with any business or personal task that helps Daniil focus on the bigger picture.

Requirements:

• Excellent Communication: You’re comfortable talking to people at all levels, negotiating deals, and keeping track of messages.
• Ability to Deliver Perfect Results & Take Full Ownership: You make sure every task is completed to a high standard, taking it from start to finish without dropping any details. You’re also a pro at researching and using online resources (like Google) to find the best solutions quickly.
• Adaptable & Resourceful: You thrive in a fast-paced environment where priorities can shift quickly and you can handle it with a smile.
• Detail-Oriented & Trustworthy: Confidentiality is key; you respect privacy and are reliable in managing sensitive information.
• Tech-Savvy: Familiarity with scheduling tools, MS Office/Google Workspace/Notion.
• Language Skills: Fluent English is a must; additional languages (especially Russian, French, or others in the EU) are great to have.
• Willingness to Travel: You’re open to short-notice travel and in-person event support when needed.

Benefits and Compensation:

• Competitive salary based on experience;
• Strong project and product cultures;
• Ability to work with EU markets;
• Minimal bureaucracy;
• Flexible working hours;
• Opportunities for professional growth and development in an entrepreneurial environment.

Company culture and values:

3F Venture creates conditions for the effective commercial implementation of projects by dividing its resources between different projects. We launch startups in various fields such as EdTech, SocialTech, AI, computer vision, and markets including the EU, US, and Asia. In other words, we are a business that creates other businesses.At 3F, we foster a culture of innovation, collaboration, and continuous learning. We empower team members to take ownership of their projects and contribute to the success of our ventures. We value integrity and a passion for driving positive change in the industries where we operate.We prioritize attention to detail, clarity, and performance.

Learn more at https://3f.lu/

Lucanet is the CFO Solution Platform built for modern finance leaders to automate financial consolidation and planning, disclosure management including ESG reporting, lease accounting, treasury, and tax management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease. We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We’ll support your desire for a better career while we work together to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

The Role

As a Junior Technical Support Consultant at LucaNet, you will become the first point of contact for our clients who have technical challenges. This role requires critical thinking and the ability to resolve issues promptly. You will be set in a learning-driven environment where your passion for technology and customer service is valued. This is an opportunity to develop within a team that supports collaborative growth and professional excellence.

What you'll do

• Handle technical support requests through tickets, emails, and calls in 1st Level Support.
• Escalate complex issues to the 2nd and 3rd Level Support team when necessary.
• Manage customer interactions and track issues using Salesforce.
• Conduct and manage customer appointments based on dispatcher directives.

What you bring to the table

• Proficiency in German at a C2 level. Our clientele primarily communicates in German.
• A drive towards personal development, particularly in technology and finance areas.
• Customer-centric mindset and a passion for resolving client issues.
• Strong team collaboration skills and an eagerness to contribute to team success.

Perks at work

• Health Promo & counselling offers – We’ll support you in getting active and staying healthy, physically and mentally.
• Hybrid working model – With our flexible working hours model we want to make your life less complicated and combine the best of both worlds, remote and company time.
• Employee events and workshops – Team Spirit is a big deal to us, at town halls, parties but also outside to learn and grow further.
• Learning & development plan – We are excited and enthusiastic about our roles and seek knowledge and inspiration from a wide variety of sources.

Powered by uniqueness

Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

GDPR Notification

Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.

Scorewarrior is a game developer and publisher from Limassol, Cyprus. The company is focused on the 4X strategy genre and ambitiously aims to grow our hit game Total Battle to become the world's No.1 strategy game. At the heart of our Player Care department, our mission is to excite and engage every player with exceptional customer care, ensuring they feel valued and supported throughout their journey with us.

We are looking for an experienced Tier 2 Team Lead to build and manage an in-house support team from the ground up. You will lead a team dedicated to helping players with technical issues, investigating bugs, and improving internal processes. This role also involves collaborating closely with QA and development teams to ensure smooth and efficient problem resolution.

If you're ready to take ownership and drive change, this is the perfect role for you.

Your Responsibilities:

• Form, build and lead your own in-house team of specialists
• Conduct regular 1:1 meetings to understand team members' goals and interests
• Manage, mentor, and coach team members to improve their skills and knowledge
• Analyze support metrics to identify areas for improvement
• Report team performance, key issues, and escalations to upper management
• Participate in testing updates and releases, identifying potential issues
• Work on improving processes within the team to make daily work more efficient and provide better support
• Create and maintain technical guidelines, FAQs, and documentation
• Maintain communication with QA and developers to facilitate issue resolution

Your Team's Responsibilities:

• Assist the first-line support team in resolving issues and tasks
• Investigate and analyze logs, browser consoles, and recurring problems.
• Investigate and attempt to reproduce bugs
• Escalate unresolved bugs to the development team for fixes
• Automate repetitive tasks and improve workflows.
• Create and maintain external documentation (FAQs, troubleshooting guides, etc.)

Requirements:

• 3+ years of experience in a similar leading role (technical support or customer service)
• Fluent English (Must be sufficient for daily communication)
• Strong communication skills (written and verbal) and a positive attitude and proactive approach to challenges
• Strong technical background with knowledge of gaming platforms (PC, mobile, consoles)
• Experience troubleshooting and debugging software-related issues
• Familiarity with game development tools and processes
• Understanding of common online gaming issues
• Relevant technical skills, including working with MySQL, Server/Client logs (Lucene)
• Experience with support tools such as Team Viewer, Grafana, YouTrack, Clickhouse will be a plus
• Ability to analyze data, identify trends, and improve team performance

What we offer:

• The best team in the world!
• An excellent remuneration package, including a 13th salary.
• Full-coverage relocation for you and your family to Cyprus (Limassol).
• A modern and sunny office space close to the sea.
• Private health insurance for you and your family members.
• A monthly school allowance for your children at pre-school and school-age.
• Lunch compensation.
• Personal development opportunities paid for by the company: professional and language courses, books, etc.
• Bonuses for outstanding results, years worked, getting married, and the birth of a child.
• Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties.

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.
Our mission is to provide our clients with everything their business needs - to be compliant with legal, local, and regional requirements; so that they can focus on their core product. Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (a worldwide leader in digital enablement). If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users - and equally important - to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then, you're looking at the right place!‍

We're looking for an enthusiastic Technical Support Engineer to join our team and take full responsibility for:

• Researching, troubleshooting, and resolving issues with our solutions;
• Proposing solutions to our customers on software-related questions regarding our products;
• Testing new features through Google Tag Manager and WordPress or Shopify;
• Collaborating with the product and development team on new product features;
• Providing technical training to the Customer Support team on our products and integrations.

Requirements‍‍

• At least 1 year of experience as a Technical Support Engineer or in a similar position in an IT department;
• Full professional proficiency in English and Italian;
• Sound knowledge of WordPress plugins, themes, and debugging procedures;
• Experience with Google Tag Manager;
• Sound knowledge of Web development tools (DevTools or Inspect Element);
• Ability to reproduce problems and customer scenarios, and troubleshoot technical issues;
• Basic knowledge of web development through HTML/CSS;
• Able to draft internal technical documentation;
• Exceptional soft skills and team spirit.

Added values‍

• Basic knowledge of frontend (e.g., JavaScript, React or AngularJS) or backend programming languages (e.g., PHP or RoR);
• Familiarity with software products in general, and how the web works.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world. At the same time in case you prefer to work from an office, at your disposal you have our Italian (Milan and Bologna) and German (Berlin and Hamburg) offices, to allow you to follow a hybrid work model.

Benefits‍‍

• REMOTE WORK - You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan), and Germany (Hamburg). We are used and fully structured to onboard people who prefer to work full-time remotely.
• TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - We'll provide you with a budget so that you can spend time with your teammates based on the other side of the world;
• COMPANY RETREATS AND COWORKING GATHERINGS - Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long gatherings to places like Venice, Sicily, and the Dolomites.
• LEARNING BUDGET - We'll sponsor your professional growth by providing a budget for certifications, events, courses, and books;
• ENGLISH CLASSES - We offer online English classes weekly, within working hours, and on several different levels. We know there's always room to improve;
• WORK EQUIPMENT - We'll provide an equipment allowance so that you can perform at your best;
• BRIGHT & COLLABORATIVE WORK ENVIRONMENT - You will be part of a multicultural team of talented and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere!

Please send your CV in English.

An international IT company is hiring for the position of "Business Assistant" with proficiency in French, English, Russian.

Remote work, full-time, from €2,500–3,000/month.

You will be tasked with interesting and challenging responsibilities related to process organization, project management, and more. This role requires a high level of responsibility, attention to detail, and the ability to handle new challenges.

‍Requirements:‍

• Fluency in English, French and Russian (spoken and written) at B2–C1 level;
• Ideally residing in the EU (preferably in Luxembourg or willing to relocate);
• General understanding of the IT sector and its main processes;
• Experience as an assistant or project manager;
• Knowledge of project management principles;
• Curiosity and quick learning ability;
• Ability to switch quickly between tasks and contexts;
• Attention to detail and precision;
• Ability to think ahead and anticipate potential challenges;
• Perfectionism and enjoyment of well-organized processes;
• Residency outside of sanctioned countries;
• At least two years of full-time work experience in any company.

‍To apply: Fill out a short questionnaire. (will take 15-20 minutes).

We’re on the hunt for a stellar Personal Assistant to join the team supporting Dave Waiser, founder of Accumulator — ****a US-based private equity firm investing in the most exciting growth-stage tech companies around the globe.

Accumulator operates like an index fund, with a footprint stretching from the U.S. to Asia. This isn’t your average desk job — you’ll dive into a fast-paced, dynamic environment, working side-by-side with Dave, a Senior Executive Assistant, and a Business Assistant. Together, you’ll tackle schedules, orchestrate complex travel plans, and ensure everything runs like clockwork, freeing up Dave to focus on shaping the future of tech.

If you’re sharp, resourceful, and thrive in a high-energy, collaborative setting, we want to meet you!

We’re a good match if you:

• Genuinely care about others and go the extra mile to support and uplift those around you.
• Strive for perfection in everything you do and take pride in delivering top-quality results.
• Are proactive, independent, and thrive on taking initiative without needing constant direction.
• Bring energy and passion to your work, fully immersing yourself in tasks and projects.
• Are action-oriented and excel at tackling challenges, solving problems, and achieving results.
• Value building meaningful connections, sharing kindness and positivity, celebrating special moments, and offering personal care.

Your role:

Task distribution: 80% personal, 20% business.

• Efficiently handling personal tasks for your boss, optimizing daily routines, travel, and minimizing time spent on logistics.
• Creating and maintaining organizational systems and plans in Notion, including a mindmap, playbook, and SOPs.
• Managing calendars and personal schedules, ensuring smooth coordination of meals, daily routines, and exercise.
• Organizing personal and business travel, sourcing the best routes, and liaising with contractors and vendors.
• Overseeing tasks related to state institutions (passport renewals, visa applications, obtaining driver’s licenses, choosing insurance providers, etc.).
• Managing social media platforms for your boss.
• Assisting with administrative tasks related to the business, taking on some business-related items with opportunities for growth in this area.

How your daily tasks might look like:

• Begin your day by reviewing and updating to-do lists in Notion, ensuring all tasks are clearly organized and prioritized. You break down larger projects into actionable steps and allocate time blocks to make sure deadlines are met. Keep track of both personal and business-related tasks, from scheduling meetings to managing personal errands, making sure nothing falls through the cracks.
• It’s a busy week ahead, and you’re coordinating an important trip for your boss to meet key stakeholders in Europe. You research the best flights, liaise with local drivers, and confirm meeting locations. While handling the logistics, you ensure all personal needs are covered, such as arranging a hotel with specific amenities or organizing a complex transfer. Draft a detailed travel itinerary, ensuring all time zones are aligned with meetings, so your boss can maximize every moment of the trip.

You’re the ideal candidate if:

• You have 5+ years of experience as a Personal Assistant and are confident juggling multiple responsibilities while staying one step ahead.
• You’re fluent in both English (C1) and Russian, making communication smooth and easy.
• You’re comfortable working remotely but flexible enough to adjust your schedule to overlap with your boss’s time zone when needed.
• You’re tech-savvy and know your way around tools like Notion, Miro, ChatGPT, and Excel. You’re happy to prove your skills if asked.
• You hold citizenship or residency that allows unrestricted travel to Europe, the USA, and the UK.

Benefits:

• Personal Development Plan tailored to help you grow professionally and personally.
• Online Education Budget to support your continuous learning and skill development.
• Comprehensive Global Medical Insurance to keep you covered wherever you are.
• Mobile Expense Coverage to ensure you stay connected without worry.
• 4.5 Weeks of Mandatory Vacation Annually to relax and recharge.

Quick overview of the hiring process:

• Screening Interview
• Assessment Test
• Culture Fit Call
• Top-Grading Interview with the Senior Executive Assistant
• Ninja Interview with the Partner
• Clifton Strengths Test + References

How to apply:

Submit your application

Send us your CV, a Telegram video note in English explaining why you chose to become a Personal Assistant, and a list of your valid visas. Applications without a video note or visa information will not be considered.

To be eligible for this position, candidates must have legal residency within the European Union / UK or hold digital nomad status. We value diversity and welcome applications from individuals of all backgrounds and experiences.

Job Summary

3F Venture is a Luxembourg-based venture studio that accelerates the commercial success of emerging companies by allocating resources across multiple ventures. Right now we are looking for an Executive Assistant to our VP COO, Alexander Makaev. In this role you’ll be at the heart of daily operations—coordinating reports, organizing documents, supporting hiring efforts, and handling external communications. We’re looking for someone who’s not just detail-oriented, but thrives on creating structure—a true planning enthusiast who loves building templates, crafting tables, and writing out step-by-step instructions that make everything run smoother. If you get excited about turning chaos into clarity, learning how businesses are built from the inside out, and making a tangible impact across multiple projects, this role is for you.

Responsibilities:

1. Reporting & Document Management

• Organize and integrate various reporting structures to ensure clear, accessible, and up-to-date information.
• Organize, file, and maintain accounting and legal documents, ensuring compliance with regulatory standards.

2. Executive Support & Coordination

• Track the COO’s personal tasks, responsibilities, and deadlines, prioritizing effectively to ensure timely completion.
• Schedule meetings, coordinate logistics, prepare agendas, and draft thorough summaries to maintain clear follow-ups and action items.

3. Vendor Relations

• Assist in the hiring process, from identifying candidates and coordinating interviews to negotiating terms with freelancers, consultants, and experts.
• Foster positive relationships with external partners, ensuring quality deliverables and cost-effective agreements.

4. Research & Analysis

• Conduct in-depth research on operational, market, and industry topics.
• Present findings and conclusions in a clear, actionable format to inform executive decision-making.

5. External Communications

• Communicate with local government organizations and other external stakeholders to gather relevant information, address inquiries, and maintain constructive relationships.
• Act as a communication link between the COO and different departments to ensure information is shared accurately and on time.

6. Data Organization & Management

• Collect, structure, and maintain data in spreadsheets or databases, ensuring integrity, security, and ease of retrieval.
• Utilize data insights to support continuous improvement in operations and decision-making.

Requirements:

• Experience as an Executive Assistant/Project Management or in a similar administrative role with focus of structurizing materials or creating templates.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint), G-Suite, and experience with project management and database tools such as Notion.
• Excellent written and verbal communication skills, with the ability to interact professionally with diverse internal and external stakeholders.
• Fluency in English is a must, French would be A GREAT ADVANTAGE.
• Exceptional organizational, multitasking, and time-management abilities. Impeccable attention to detail, confidentiality, and follow-through.
• Demonstrated ability to work independently, prioritize tasks, and adapt to changing priorities in a fast-paced environment.
• A proactive, resourceful, and flexible approach combined with a positive attitude, strong interpersonal skills, and a collaborative spirit

Benefits and Compensation:

• Competitive salary based on experience;
• Strong project and product cultures;
• Ability to work with EU markets;
• Minimal bureaucracy;
• Flexible working hours;
• Opportunities for professional growth and development in an entrepreneurial environment.

How to apply

• Share your CV, Сover Letter answering the question “why you are the perfect fit for this position” and LinkedIn;
• Send your application via email

Do you want to join the Sunweb Group journey as an IT Support Intern? In this internship you will combine your passion for computer systems and customer support in order to solve technical and application problems, to ensure our software and hardware run smoothly.

Your impact

In your day to day, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems.

• You are the first point of contact for end users and support them with problems
• You register incoming incidents and troubleshoot them
• You analyse incidents patterns and search for structural solutions
• You monitor IT systems, applications and business processes
• Creating and maintaining a FAQ for our users, so the service can be improved.

Why join our journey?

Join a dynamic team of five IT Support Engineers and a dedicated Team Lead who share a love for holidays and adventure. During your internship, you’ll receive hands-on support and coaching to enhance your ITIL skills and practical experience in IT support. Additionally, enjoy a 500€ internship allowance and a 10% discount on holiday bookings with our brands, available for you, your family, and friends. Embrace the opportunity to grow professionally while exploring new destinations and creating unforgettable memories.

What skills will bring you to the top?

• You are an MBO or HBO student in ITIL or related field
• You are fluent in English
• You are willing to learn and have a can-do mentality
• You have analytical skills, are able to adapt to different situations and know how to work in a team
• You are available for at least 24h per week and able to come to our Rotterdam office 2-3 days/week.

We're looking for an Executive Assistant to work hand-in-hand with the founder of Decentralized Atelier, an event agency crafting unforgettable experiences for top global brands, cultural institutions, and tech giants. The founder is not only a powerhouse in the world of international events but also a visionary exploring sustainability projects and dipping her toes into the world of venture capital fundraising.

This is a role for someone who’s as adaptable as a chameleon, as resourceful as MacGyver, and as organized as Marie Kondo (but with a creative twist).

It's a perfect match for you if:

• You thrive in dynamic environments. Shifting priorities and last-minute changes? Bring it on.
• You’re resourceful. “Impossible” isn’t in your vocabulary; you love the thrill of solving complex challenges.
• You balance creativity with structure. You know when to follow the rules and when to color outside the lines.
• You’re growth-oriented. You’re eager to dive into the exciting world of events, sustainability, and fundraising while sharpening your professional skills.

Your role:

Task distribution: 30% personal / 70% business

• From finding the perfect school to filling out forms, you’ll be the go-to person for keeping life running smoothly.
• Create stunning presentations, manage data, and handle contracts like a pro.
• Plan complex itineraries that make even seasoned travelers jealous.
• Make sure the founder’s day flows effortlessly, with priorities aligned and everything on track.
• Help pull off jaw-dropping events, from intimate dinners to large-scale productions.
• Whether it’s finding the best eco-friendly suppliers or digging up hard-to-find info, your investigative skills are unmatched.
• Spot inefficiencies, wave your wand, and make them disappear.

How your days might look:

• Dive into the founder's inbox to track down all contracts from the past year, organizing them neatly and sending them to the accountant for proper filing.
• Research and recommend the best tutors for the founder's children, coordinate schedules, and assist with applying for an upcoming school trip—including everything from filling out forms to helping create a comprehensive packing list.
• Conduct initial research for an event, such as identifying catering suppliers in Dubai, comparing options based on quality and pricing, and preparing a summary for the founder to make informed decisions.
• Assist with planning a trip to London by researching art-focused events, including gallery openings, exhibitions, and private viewings, complete with dates, venues, and recommendations tailored to the founder’s interests.
• Manage tasks related to the founder’s growing Telegram channel, including drafting contracts for ad placements, issuing invoices, and researching collaboration opportunities.

Who you are:

• You’ve been an Executive/Personal Assistant for at least 3 years, ideally to founders or high-level executives.
• You’re fluent in English (C1/C2 level) and love working across cultures.
• You’re comfortable with a flexible schedule because opportunities (and challenges) don’t wait for 9-to-5.
• You handle pressure like a boss—calm, collected, and ready to act.
• You’re tech-savvy and proficient in tools like Microsoft Office, Google Workspace, and Telegram.
• You have impeccable organizational skills, but you’re not afraid to dive into the creative side when needed.
• You’re relentlessly curious, proactive, and solutions-oriented