Remote 📨 Support Jobs

Muse Group empowers music makers. We create the world’s most popular apps for playing, recording, and composing music. Through our innovative learning tools, expansive music catalogs, and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul, and Boston to Berlin. We’re an ambitious company with the drive and culture of a startup, with many more exciting Muse Group developments to come.

We are looking for a Permissions Administrator to join a Royalty team that calculates royalty and report to publishers as well as fulfill other obligations to publishers.

You won't hear water cooler chat about the weather here at Muse, here we are rating our favorite Prince albums and discussing Japanese punk.

Key responsibilities:

• Develop and maintain a working knowledge of the company contracts and licenses.
• Use good judgment in all communications recognizing the necessity to maintain a favorable image of the corporation and confidential information at all times.
• Provide administrative support to the Permissions, Copyright & Royalty Teams.
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.
• Complete forms in accordance with company procedures.
• Work directly with department manager to assist them in carrying out their responsibilities.
• Assists the department in additional duties and responsibilities as assigned.
• Assist with special projects and/or assignments as determined by the supervisor.

Required experience:

• A Bachelor’s degree in Music Business, or related field or comparable work experience.
• Plus a minimum of 3 years administrative/customer service related work experience.
• Prior licensing / copyright experience.
• Fluent in English speaking.
• Knowledge of U.S. based licensing terms.
• Excellent written and verbal communication skills as you will be conversing with various levels within the company.
• The ability to listen to and understand information and ideas presented through written and/or spoken words are required.
• Demonstrated proficiency in data entry and Microsoft Office Suite is required.
• Ability to work with professionalism and tact is required.
• Ability to multi-task in a fast-paced office environment and willingness to learn new skills is required.
• Must be detail oriented, have excellent organizational skills and be a self-starter.

Nice to have:

• Knowledge of contracts and/or legal background preferred.
• Experience with Zendesk Application & AS400  

The Customer IT Support team is responsible for managing technical issues of the company’s clients, resolving any issues related to the company’s products, and ensuring user understanding.‍

Challenges that await you:

• Monitor the health of critical company services and infrastructure
• Respond quickly and effectively to major incidents: classify, prioritize, and escalate them to the appropriate technical teams
• Coordinate actions across multiple teams to resolve incidents as fast as possible; stay involved until full resolution
• Keep internal stakeholders updated on the incident status and resolution progress
• Organize post-incident recovery actions and customer communication
• Participate in post-incident reviews to identify root causes and improve future responses

What makes you a great fit:

• 1+ years of experience in 24/7 support or monitoring roles
• Understanding of how large-scale IT systems work and interact
• Basic knowledge of SQL and APIs
• High sense of responsibility and strong self-organization skills

Work schedule:‍

The role follows a 4-day rotating shift pattern:

1. Day 1 – Working shift from 08:00 to 20:00
2. Day 2 – Working shift from 20:00 to 08:00
3. Day 3 – Rest day (post-night shift recovery)
4. Day 4 – Day off

Your Bonus Skills:

• Experience working with ITSM systems
• Experience using log collection and visualization tools such as Grafana, ELK, or Kibana
• Experience building a monitoring function, including alert setup and dashboard creation

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Cyprus, Spain, Serbia, or Kazakhstan — with assistance for the employee and their family
• Flexible work from one of our offices or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation policy: 20 days of annual leave and paid sick leave

TON Foundation is a non-profit organization supporting the growth of the TON Blockchain and its global ecosystem. Founded in Switzerland in 2023, and backed by a vibrant community, the Foundation provides funding, technical resources, and strategic support to developers, creators, and businesses building on TON. While it facilitates protocol development and ecosystem expansion, the Foundation holds no central authority over the network itself. The Open Network (TON) is fully decentralized and open-source, welcoming contributions from all.

About the Role

As the TON ecosystem grows, we are looking for an Ecosystem Support Operations Lead to take full ownership of the support processes for teams building on TON. This role blends operational excellence with strategic oversight and will play a key role in supporting 25+ active programs, ensuring efficient coordination across teams, and helping shape how support scales within the ecosystem. You’ll lead a small and dynamic team of 3 + ecosystem project managers and collaborate with a network of moderators and contributors. You’ll also work closely with Product and Tech to improve tooling, reporting, and automation.

Key Responsibilities

• Own the end-to-end support function for all TON ecosystem builders
• Lead and coordinate the ecosystem support team, ensuring clarity, structure, and results
• Manage and continuously optimize the systems for clarity and traceability
• Oversee internal support tools (e.g., TON Builders Portal, Notion Internal Projects CRM)
• Generate and present weekly/monthly reporting on SLA, CSI, and overall support health
• Coordinate internal feedback loops and ensure product insights are consistently captured
• Prepare operational systems and workflows for major ecosystem initiatives (hackathons, contests, etc)

Requirements

• Proven experience in operational leadership within customer/ecosystem support
• Hands-on experience building and scaling support teams (5+ people preferred)
• Strong process ownership, with the ability to design, implement, and optimize support workflows
• Solid CRM management skills and fluency with Notion as an internal system
• Familiarity with Web3 ecosystems and supporting early-stage developer projects
• Familiarity with the TON ecosystem would be a strong advantage
• Excellent English communication skills (C1+)
• Ability to work independently and handle complex cross-functional coordination

Enty is an Estonian startup that’s changing the way companies are managed. We bring together all essential back-office tools under one roof. Usually, every company deals with a multitude of complex processes — accounting, invoicing, employee onboarding, contracts — all scattered across different platforms.

Our goal is to gather all these “boring” things into a single product and make them simple, automated (or even invisible), turning company management into a smooth and aesthetic end-to-end experience.

Who we’re looking for and why

We are currently looking for an attentive, friendly, and responsible Support Manager who will become the voice and face of Enty for our clients. We’re open to candidates with no prior experience — as long as you’re eager to dive into the digital world and have that spark in your eyes!

Your responsibilities will include:

• Communicate with clients via chat and email in English
• Assist clients with using the Enty platform and navigating processes: company registration, reporting, etc.
• Forward technical or legal requests to the relevant specialist teams
• Monitor the progress and deadlines of client tasks
• Improve the knowledge base and internal support processes

Who you’ll be working with

Our product is complex but interesting — an experienced Customer Success Team Lead and Customer Success Manager will help you get up to speed.

You’ll have influence over how to make our customer support better — we’re open to new ideas and willing to try different approaches. You’ll always have support from our Growth Manager.

Requirements

• Excellent English (B2+/C1), both written and spoken
• Ability to explain complex things in simple terms
• Quick to grasp new products and tools
• Responsible, attentive, and empathetic

As a plus:

• Experience in accounting

What we offer

• Fully remote work in a European startup
• Salary in euros + stock options
  

What to do

Fill out the application form (you’ll need to upload your CV and contact details), and wait for our reply — we usually get back within a week.

Adapty is a revenue management platform for mobile apps that simplifies subscription implementation and paywall management. We help developers quickly monetize their apps, serving 9,000 apps and processing $1 billion in in-app subscriptions annually. Backed by top investors like 500 Startups and Surface Ventures.

We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.

We’re seeking an individual to join our team, with a role dedicated to the shift from 8 am to 5 pm EST.

In this Role you will…

• Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.
• Provide fast, personalized initial responses for technical investigations.
• Escalate advanced technical issues to developers and furnish detailed reports upon escalation.
• Update product documentation in cooperation with the team.
• Communicate daily with the team and exchange the latest updates.
• Build relationships and trust. Stay friends with our customers and make them love FunnelFox.

You will be a great fit if…

• You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.
• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.
• You’re a master of English. Your writing is as good as your speaking skills.

It’d be great if…

• You have basic knowledge of SQL and can work with server logs
• You have basic skills in front-end development

What We Offer

• Flexible Remote Work: Work from anywhere worldwide with a schedule that fits your life. We use deel.com for global hiring.
• Perfect Product Fit: Our platform’s strong alignment with market needs makes it easy to promote, sell, and enjoy as a user.
• Direct Communication: We prioritize transparency and efficiency, so you can focus on getting things done.
• Fast-Track Impact: Receive quick, actionable feedback from the market. Join us as we expand into the U.S. market and beyond.
• Additional Benefits: We support your growth with free English lessons, sports reimbursements, and laptop support.

Hey there! We're an international FinTech company based in the EU and Switzerland, specializing in crypto-backed lending, crypto/fiat conversions, and high-yield savings accounts. Our team boasts unique expertise in commercial finance, FX/CFD trading, e-commerce and

We're on the hunt for a friendly and analytical Customer Support Specialist who can quickly learn new software and communicate clearly and effectively. The ideal candidate will engage with customers, provide insights into client-business interactions, enhance customer experience through product support, and efficiently handle customer complaints and requests.

Responsibilities

• Resolving customer requests and complaints
• Operating CRM and other software (Intercom, Jira)
• Conducting product demonstrations for customers
• Communicating and coordinating with colleagues as necessary
• Responding promptly to customer inquiries (live chat)
• Communicating with customers through various channels (Intercom, Telegram, Facebook, Slack, etc.)
• Providing feedback on the efficiency of the customer service process
• Ensuring customer satisfaction and providing professional customer support

Requirements

• Advanced English proficiency
• Experience in technical support or client relations within the fintech industry
• Knowledge and experience with cryptocurrencies and blockchain technology
• Experience with CRM and social platforms (Intercom, Telegram, Slack)
• Highly organized with the ability to multitask effectively
• Excellent communication and interpersonal skills
• High computer literacy

Nice to have

• A higher education degree
• Additional language skills (Spanish, Italian)‍

Bonuses

• Flexible holidays: 5/2 all year round. 30working days of vacation per year
• Offline Meetups with the rest of the team in the most beautiful places on the planet annually
• Opportunities for professional development and career growth
• Corporate English
• Legalization (work permit) for you and your family in Montenegro
• Assistance in relocation
• Ability to work remotely
• A cozy and friendly team of professionals

Passionate about FinTech and crypto? Join our dynamic team and shape the future of customer support!

Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.

We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for an Customer Support Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.

Key Responsibilities:

• Handling support tasks with control over resolution or escalation through the ticketing process.
• Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
• Communication, monitoring and assistance to merchants.
• Collaborating with other departments to address customer tasks and issues.
• Expanding and maintaining an internal knowledge base to keep it up to date.
  

Required Skills:

• English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats.
  
• Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.
  

Work schedule 4/4  (2 day shifts (8:00 to 20:00) and 2 night shifts (20:00 to 8:00) UTC+3)‍

It's cool if you have:

• Experience with Zendesk, Intercom, and Jira.
• Diploma or Bachelors in STEM or business-related fields - we are totally cool with hiring students or people who just finished their education and are trying to break into IT.
• Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar.

What You’ll Do:

Support Operations & Fulfillment

• Assist with coordination across distributors, cafés, and wellness/yoga studios
• Keep logistics moving—3PL communication, inventory tracking, shipping updates
• Jump in wherever needed to help the team stay on top of moving parts

External Communication

• Handle outreach and follow-ups with small retail and wellness partners
• Respond to basic inquiries and make sure everyone gets what they need, on time

Brand Presence Support

• Help identify small partnership opportunities (pop-ups, gifting, yoga studios, etc.)
• Occasionally support ad hoc tasks around events, activations, and product seeding

General Team Support

• You’ll be the go-to for whatever needs doing—whether it’s ops, light marketing, or just keeping things organized
• Expect a mix of tasks week to week; we’re looking for someone who thrives on variety and is excited to roll up their sleeves wherever needed

You Might Be a Fit If:

• You’ve worked in early-stage startups or supported CPG/delivery/logistics before
• You’re highly organized and quick to respond
• You’re a natural problem-solver—comfortable making small decisions independently
• You enjoy being behind the scenes and keeping things smooth
• You’re not afraid to send the follow-up, pick up the phone, or double-check delivery details
• You’re excited to work closely with a founder and learn through doing
• You’re a very clear and proactive communicator
• You’re okay being a solo player for now - fully hands-on, with no day-to-day team to bounce things off

Nice-to-Have (but not required):

• Experience doing light content creation/coordination or UGC sourcing
• Familiarity with tools like Shopify, Airtable, or Klaviyo

What We Offer:

• Full-time job (8 working hours per day, Monday-Friday). Please note that we will not consider candidates planning to combine several jobs.
• Remote work. You may be located in almost any country or city, as long as you have a reliable internet connection, a computer to work from, and can adjust to the team’s working hours.
• You’ll work directly with the founder and a brand advisor (ex-marketing director for top CPG brands in the US).
• Growth - we’re looking for a long-term commitment.
• Salary in USD, bonus or equity opportunity based on performance.
• Quick selection process.

Application deadline: ASAP.

Please note that the later you apply - the more intensive your selection process will be; for example, you will have less time for the test assignment, etc.

1. Fill in the application form - attach your CV;

2. Have a Zoom interview with the Head of Recruitment at Hire5;

3. Have a Zoom interview with the co-founder of The Cycle, Anastasia Sartan;

4. Complete a practical test assignment;

5. Get hired!

We are looking for an experienced Support Team Manager (Sub-Lead) who will ensure stable and high-quality performance of our support team in a rapidly developing game environment.

Responsibilities

1. Ensuring high-quality, effective communication between the support team and players.
2. Managing crisis situations related to players and within the team, including game outages.
3. Handling payment disputes, GDPR requests, and complex escalated tickets.
4. Ensuring quality and comprehensiveness of knowledge bases for players.
5. Maintaining our ticketing systems.
6. Monitoring the technical condition of our games (using Grafana and other tools).
7. Maintaining and improving internal documentation and support team guidelines.
8. Managing and developing the support team, conducting regular performance reviews.
9. Collaborating closely with community managers, QA, game designers, and programmers.
10. Handling regular tickets and other basic support team tasks during periods of high workload.

Our ideal candidate

1. Has 2+ years of experience in customer support.
2. 1+ year of experience managing a team.
3. 6+ months of experience working in the gaming industry.
4. English proficiency at C1 (Advanced) level.
5. Able to make well-reasoned decisions under pressure
6. A passionate gamer with deep industry knowledge.

The application process includes a test assignment.

Who you'll be working with

We are a high-performing team of professionals who thrive in a focused environment. We achieve exceptional results through rigorous planning and disciplined execution, which allows us to deliver outstanding quality while protecting our time of leisure and rest.

Gaming is an inherent part of our lives. With a wide range of tastes across genres, we keep fresh the understanding of what it's like to have fun in a game. Together we apply this knowledge to create experiences full of joy and wonder for our players.

Where you'll be working at

We work on-site in a modern business building in Limassol. We like a lot of space and a lot of air, and we built our office to create a calm and comfortable environment, conductive to the state of flow.

How you'll get there

One thing our team members agree on is that relocation was a breeze. Volka handles all the paperwork to bring you to Cyprus and all the legwork to settle you here. We help with opening the bank account, obtaining permits for you and your family and take over other bureaucratic matters that are an annoying necessity of moving to a new country. For you it will be like booking a vacation with a tourist agency. Except, you know, you'll have to work here.

How we'll help you settle

Moving to a new country may seem a little daunting, and we know that because most of us have been through it. There will be challenges for you to face, including finding a place to live, adjusting to the local way of life and finding new friends. But fear not, for Volka will support you along the way!

• We'll arrange for temporary accommodations and provide a transfer to the office until you can find a place of your own
• We offer benefits for housing rent, car purchase and childcare
• We have allowances for lunches, psychotherapy sessions, language learning, and sports activities
• We provide medical insurance for you and your family.

Most importantly, in Volka you will find a warm and welcoming community of open, friendly people with a wide variety of interests, passion for games and a positive outlook on life.

If we sound like a good fit for you, then you may be a good fit for us.

IntellectoKids is one of the world’s largest developers of educational apps for children ages 2 to 7. Our products are among the top 15 in the preschool apps category globally.

We are looking for a Junior Customer Support Specialist to take care of our customers - parents from all over the world.

Working format: full-time, remote.
Schedule: Five days per week, including Saturday and/or Sunday, 19:00–03:00 / 13:00–21:00 (UTC+3).
Working type: contract, payments in $

Responsibilities:

• Managing written responses to users through the customer communication system Zendesk within the SLA.
• Responding to reviews in app stores (App Store & Google Play).
• Handling tickets across multiple channels, including Zendesk, Facebook messages, and other platforms as they are added.
• Copywriting and updating documentation.
• Following product policy and instructions.
• Participating in the scaling of support operations by adapting to new communication channels and tools as the team grows

You will have the following KPIs:

• the First Time Reply during the shift should be 15 min
• expectations regarding policies, flow, tone of voice, and proficiency are met

What we expect from you:

• Fluent English (C1 level) is a must.
• At least 6 months of experience in a customer support or similar role.
• Understanding of ticketing systems (e.g., Zendesk) and how to work with them.
• Excellent written communication skills – clear, friendly, and grammatically correct.
• Digital literacy.
• Analytical and time management skills.
• Ability to work with a high volume of information.
• Fast learner, adaptable to new tools and workflows.
• User-focused mindset – ability to understand user needs and provide helpful responses.
• Experience in writing bug reports and recognizing issues that need escalation
  

Would be a plus:

• Russian language knowledge.
• Experience with subscription cancellation handling according to internal policies.
• Skills in customer retention and managing negative user feedback.
• Ability to use automation tools to improve workflow and response efficiency.
  

What do we offer?

• A high degree of autonomy (and responsibility).
• Аn exciting opportunity in the rapidly growing EdTech industry.
• Being part of one of the best teams in mobile performance marketing.
• A strong culture of data-driven decision-making.

What to do

• Team management: task distribution, coordination, and development of the Customer Support team.
• Ensuring a high level of player support across all communication channels.
• Monitoring the efficiency of the department and optimizing processes.
• Interaction with developers, marketing, and producers to improve user experience.
• Overseeing and updating internal and external user instructions.

What we care

• Experience in a similar position for 2+ years.
• Experience working with CRM systems (Helpshift, Zendesk, Freshdesk, etc.).
• Fluent English (Advanced level or higher).
• Ability to clearly formulate goals and motivate a team.
• NICE TO HAVE Experience in the gaming industry.

Keitaro, our flagship product, is an ad tracker that simplifies the work of marketers, media buyers, affiliates, and traffic arbitrage pros. It collects data from virtually any source, automatically calculates metrics, has a built-in landings editor, integrations with Google Ads, YouTube, Facebook, TikTok, and much, much more!

Keitaro is the leading ad tracker in Eastern Europe and is gaining popularity in other Tier-1 GEOs.

What we are looking for:

We’re seeking a talented support specialist to join our Keitaro support team. The team responds to user inquiries and create an environment where clients feel confident and comfortable achieving their goals while working with our tracker. They collaborate closely with various departments to continuously enhance the user experience, making the process smooth and rewarding for everyone involved.

Tech stack:

Basics of HTML, CSS, PHP and Javascript, Linux, including command line operations.

Key tasks:

• Engage with clients through chat: handle initial requests, gather details and goals for setup, and provide consultations.
• Analyze user cases, install software on servers, assist with tracker configuration, and help implement user solutions in Keitaro.
• Collaborate with the development team to clarify technical details when needed.
• Maintain and update documentation to ensure it is always up to date.
• Test tracker updates, identify and describe scenarios that lead to any malfunction, and create tickets for resolving issues.
• Learn and utilize a variety of tools and services related to tracker operations: browser extensions, Bash terminal, code editors, software for affiliate marketers, hosting and servers, syntax, and services for API requests.
• Actively share knowledge and experience with the team, discussing user interactions and inquiries to foster a culture of continuous improvement.

Hard Skills:

• Basic knowledge of HTML, CSS, PHP, and JavaScript.
• Experience with Linux, including proficiency in command line operations for basic tasks.
• More than 1 year of experience in Tier 1 or Tier 2 technical support.
• English proficiency at B2 level or higher.
• Experience in CPA marketing is a plus.

Soft Skills:

• Ability to explain complex concepts in simple terms, using analogies and examples to ensure understanding, even for those unfamiliar with affiliate marketing or VPS servers.
• Willingness and enthusiasm to learn and grow within the profession. Affiliate marketing is a vast area, and the tracker is just one of the many technical tools used for online advertising.

Terms and perks:

• Remote work on a long-term contract from anywhere in the world. There is no need to relocate, and you can travel freely.
• Flexible schedule. Finish tasks on time, and be online for at least 4 hours during the GMT+0 standard working hours, just in case someone wants to sync up.
• Unlimited paid vacation days. Got sick? Take time off to recover. Your kid requires extra time? Take a day off. Your dog’s sick? Go take care of the pups. Want to take a vacay? Sure, enjoy! Everything’s auto-approved.
• We set aside €1000 per year per contractor for education, including conferences, courses, books, home office supplies, and coworking space.
• We set aside €1500 per year per contractor for sports and medical services, including health insurance, gym memberships, and massages.
• We have a program for purchasing or upgrading your laptop after six months of work.

Apliteni is committed to having a workplace free from discrimination and harassment. We expect everyone at Apliteni to help create and maintain a place where everyone feels included, respected, and valued.

We make decisions about hiring, pay, training, performance reviews, and firing fairly, giving all qualified candidates and employees equal opportunities. We examine our biases and strive to create an inclusive environment where every employee and candidate feels welcome.

Adapty is a revenue management platform for mobile apps that simplifies subscription implementation and paywall management. We help developers quickly monetize their apps, serving 7,000 apps and processing $1 billion in in-app subscriptions annually. Backed by top investors like 500 Startups and Surface Ventures.

We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.

We’re seeking an individual to join our team, with a role dedicated to the shift from 8 am to 5 pm EST.

In this Role you will…

• Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.
• Provide fast, personalized initial responses for technical investigations.
• Escalate advanced technical issues to developers and furnish detailed reports upon escalation.
• Update product documentation in cooperation with the team.
• Communicate daily with the team and exchange the latest updates.
• Build relationships and trust. Stay friends with our customers and make them love FunnelFox.

You will be a great fit if…

• You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.
• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.
• You’re a master of English. Your writing is as good as your speaking skills.

It’d be great if…

• You have basic knowledge of SQL and can work with server logs
• You have basic skills in front-end development

What We Offer

• Flexible Remote Work: Work from anywhere worldwide with a schedule that fits your life. We use deel.com for global hiring.
• Perfect Product Fit: Our platform’s strong alignment with market needs makes it easy to promote, sell, and enjoy as a user.
• Direct Communication: We prioritize transparency and efficiency, so you can focus on getting things done.
• Fast-Track Impact: Receive quick, actionable feedback from the market. Join us as we expand into the U.S. market and beyond.
• Additional Benefits: We support your growth with free English lessons, sports reimbursements, and laptop support.

PlayDeck is one of the fastest-growing gaming platforms on Telegram, with over 5 million users. Our platform offers a one-of-a-kind experience where users can discover unique games, compete, and win prizes—all without leaving Telegram. We bring fun, unique games right into the Telegram app, where players can compete and win prizes. We’re looking for a friendly and proactive Technical Support Specialist to deliver the best experience for users interacting with PlayDeck. If you enjoy solving problems, communicating with users, and being part of a fast-growing web3 space, this might be your next big move.

What You’ll Do:

• Respond to user and partner questions via chat and our official bot.
• Go beyond scripts to handle non-standard situations, including bugs, tech issues, and unique user cases.
• Help manage and improve the PlayDeck bot interactions.
• Track frequently asked questions and suggest ways to improve user experience.
• Forward complex technical issues to the dev team and follow up on resolutions.

Who You Are:

• You can explain complex things in a simple, clear way.
• You’re user-oriented and don’t rely on robotic scripts.
• You communicate in a friendly but professional tone.
• You love games and either know or are eager to learn about web3.
• You’re familiar with bots, FAQs, and knowledge bases.
• You’re responsive and ready to jump in when users need support.

We Offer:

• Non-bureaucratic management that focuses on results
• Regular performance reviews to assess your progress
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade
• Compensation for medical expenses
• 20 working days of paid vacation annually
• 11 days off per year
• 14 days of paid sick leave to support your health and recovery when needed
• Access to internal conferences, courses and corporate events

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

• Assisting and consulting on CRM tools such as segmentation, automation, customer journey building, and tracking to enable data-driven campaign optimization;
• Providing timely and effective support to troubleshoot issues, address inquiries, and guide users in system navigation;
• Creating training materials, including user guides, online tutorials, and videos, to support training initiatives;
• Conducting and assisting in training sessions for employees on effective CRM system usage, including preparing supporting materials for training and workshops.

Essential professional experience:

• At least 1 year of experience in a similar position or in a role such as Customer Support, Technical Support, or related fields;
• Strong written and spoken communication in English (B2 level or higher);
• Strong written and spoken communication in Ukrainian (preferred) or Russian;
• Analytical mindset, strong communication skills, and the ability to work in a team;
• Being willing to learn new areas if there is no prior CRM or industry experience;
• Being able to process large volumes of information efficiently.

Will be a plus:

• Knowledge and experience in CRM;
• Customer support experience;
• Understanding churn, retention, and user return mechanics, as well as email marketing and user segmentation.

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Cubic Games is a part of GDEV gaming and entertainment powerhouse: Nexters, Royal Ark, Game Gears. We started as a small team in 2012 and have since evolved into a thriving game development studio.

We’re looking for a Customer Support Specialist to bridge the gap between our development team and our player community. If you enjoy helping users, solving their issues, and improving the quality of support, this role is for you!

Why Join Us?

• Become part of an experienced team ready to share knowledge and support your growth.
• Work in a rapidly evolving support department with resources for process improvement and career advancement.
• Engage directly with players and developers, influencing the project’s development.
• Access internal knowledge bases, attend conferences, and participate in training programs.

What You’ll Be Doing

• Handling player inquiries via Zendesk: resolving issues, providing information, and offering support.
• Responding to reviews and assisting users on Google Play, App Store, and Steam.
• Creating and updating response templates for better user interaction.
• Keeping Help Center articles up to date so players can easily find information.
• Improving response quality and support processes.

What We’re Looking For

• 2+ years of experience in customer support.
• Strong knowledge of the mobile gaming market and player needs.
• English (B2+) and Russian (C2) proficiency.
• Attention to detail, stress resistance, and the ability to work independently.

Nice to Have

• Experience working with communities and understanding community management principles.
• Familiarity with user reviews and store moderation.
• Knowledge of Jira, Confluence, Zendesk, AppFollow, Asodesk.

Work Conditions

• Schedule: Thursday–Monday, 2:00 PM – 11:00 PM (Yerevan time).
• Flexible format: work remotely or from our Yerevan office.
• Official employment with transparent conditions:
  • Competitive salary, 21 vacation days, 3 additional leave days, 100% paid sick leave.
  • Health insurance in Armenia from day one.
  • Access to workshops, masterclasses, and internal learning resources.
  • Corporate events, gifts, and holiday bonuses.

If you want to be part of a team creating games for millions and are passionate about helping players, send us your resume!

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.

Now we are seeking a Technical Support Engineer to join our team.

Responsibilities:

• Strictly adhere to provided instructions.
• Handle requests from L1 Support and Compliance teams.
• Investigate and resolve payment discrepancies at the interface between systems.
• Analyze microservices interaction logs.
• Identify and respond to technical issues promptly.
• Address incident reports generated by monitoring systems.
• Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements:

• Minimum 1 year of experience on L2 Tech Support position.
• Experience in fintech projects.
• Advanced knowledge of SQL.
• Basic knowledge of Excel.
• English proficiency from B1 level.
• Proficient written and verbal communication skills.
• Familiar with the command line.
• Scripting skills.
• Knowledge of web applications.
• Basic understanding of blockchain technology.
• Ability to assess the importance of incidents and escalate them competently.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Compensation for medical expenses.
• Provision of necessary equipment.
• Annual vacation of 20 working days plus 10 paid days off.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.

Are you eager to kickstart your career in HR and contribute to a fast-growing, dynamic team? At Sendcloud, we’re on a mission to empower businesses through efficient shipping solutions, and we believe it all starts with an incredible team. Join us as a Talent Support Intern and gain hands-on experience while supporting our employee journey.

Your Opportunity:

As a Talent Support Intern, you’ll be a key support player in ensuring our Sendclouders have a smooth and memorable employee experience. Working alongside our Talent Support team, you’ll contribute to various aspects of the employee lifecycle while building your HR expertise.

What You’ll Do:

• Support Administrative Processes: Assist with pre-onboarding, onboarding, and offboarding tasks (contracts, promotions, terminations, and life events documents) to ensure timely and accurate delivery.
• Keep Us Data-Savvy: Help maintain and update employee data in our HR Information System, HiBOB, ensuring accuracy and efficiency.
• Assist with Employee Queries: Provide first-line support for employee questions related to talent support processes.
• Collaborate on Projects: Work closely with Talent Partners, Talent Acquisition, IT, and other Hubs in HOT (House of Talent) to support ongoing projects aimed at improving Talent Support processes.

What You Bring to the Team:

• A strong interest in HR and a desire to learn and grow in the field.
• Attention to detail and organizational skills to support multiple tasks efficiently.
• Fluency in English, Italian is a plus.
• Strong communication and interpersonal skills to assist employees at all levels.
• Familiarity with HRIS tools like HiBOB (or a willingness to learn) is a plus.
• A proactive mindset with a willingness to ask questions and take on new challenges.

To be eligible for this position, candidates must have legal residency within the European Union / UK or hold digital nomad status. We value diversity and welcome applications from individuals of all backgrounds and experiences.

Job Summary

We’re looking for a proactive, open-minded Personal Assistant to support Daniil Kirikov, a Serial Entrepreneur, CEO, Founding Partner at 3F Venture, and Founder of KRK-Group. As Daniil’s right-hand person, you’ll be essential in keeping daily business and personal tasks on track. If you love working in a dynamic, entrepreneurial setting and enjoy finding creative ways to make things happen, we’d love to hear from you!

Responsibilities:

• Coordinate meetings, calls, and appointments to ensure day runs smoothly.
• Make calls, follow up on tasks, and liaise with business partners, clients, and service providers.
• Book flights, hotels, and restaurants; plan both business and personal events, and be ready to travel or provide on-site support if needed.
• Assist Daniil during events: introduce him to people, organize logistics, and follow up afterward.
• Assist with emails, contracts, reports, and other documentation.
• Be ready to jump in with any business or personal task that helps Daniil focus on the bigger picture.

Requirements:

• Excellent Communication: You’re comfortable talking to people at all levels, negotiating deals, and keeping track of messages.
• Ability to Deliver Perfect Results & Take Full Ownership: You make sure every task is completed to a high standard, taking it from start to finish without dropping any details. You’re also a pro at researching and using online resources (like Google) to find the best solutions quickly.
• Adaptable & Resourceful: You thrive in a fast-paced environment where priorities can shift quickly and you can handle it with a smile.
• Detail-Oriented & Trustworthy: Confidentiality is key; you respect privacy and are reliable in managing sensitive information.
• Tech-Savvy: Familiarity with scheduling tools, MS Office/Google Workspace/Notion.
• Language Skills: Fluent English is a must; additional languages (especially Russian, French, or others in the EU) are great to have.
• Willingness to Travel: You’re open to short-notice travel and in-person event support when needed.

Benefits and Compensation:

• Competitive salary based on experience;
• Strong project and product cultures;
• Ability to work with EU markets;
• Minimal bureaucracy;
• Flexible working hours;
• Opportunities for professional growth and development in an entrepreneurial environment.

Company culture and values:

3F Venture creates conditions for the effective commercial implementation of projects by dividing its resources between different projects. We launch startups in various fields such as EdTech, SocialTech, AI, computer vision, and markets including the EU, US, and Asia. In other words, we are a business that creates other businesses.At 3F, we foster a culture of innovation, collaboration, and continuous learning. We empower team members to take ownership of their projects and contribute to the success of our ventures. We value integrity and a passion for driving positive change in the industries where we operate.We prioritize attention to detail, clarity, and performance.

Learn more at https://3f.lu/

Lucanet is the CFO Solution Platform built for modern finance leaders to automate financial consolidation and planning, disclosure management including ESG reporting, lease accounting, treasury, and tax management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease. We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We’ll support your desire for a better career while we work together to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

The Role

As a Junior Technical Support Consultant at LucaNet, you will become the first point of contact for our clients who have technical challenges. This role requires critical thinking and the ability to resolve issues promptly. You will be set in a learning-driven environment where your passion for technology and customer service is valued. This is an opportunity to develop within a team that supports collaborative growth and professional excellence.

What you'll do

• Handle technical support requests through tickets, emails, and calls in 1st Level Support.
• Escalate complex issues to the 2nd and 3rd Level Support team when necessary.
• Manage customer interactions and track issues using Salesforce.
• Conduct and manage customer appointments based on dispatcher directives.

What you bring to the table

• Proficiency in German at a C2 level. Our clientele primarily communicates in German.
• A drive towards personal development, particularly in technology and finance areas.
• Customer-centric mindset and a passion for resolving client issues.
• Strong team collaboration skills and an eagerness to contribute to team success.

Perks at work

• Health Promo & counselling offers – We’ll support you in getting active and staying healthy, physically and mentally.
• Hybrid working model – With our flexible working hours model we want to make your life less complicated and combine the best of both worlds, remote and company time.
• Employee events and workshops – Team Spirit is a big deal to us, at town halls, parties but also outside to learn and grow further.
• Learning & development plan – We are excited and enthusiastic about our roles and seek knowledge and inspiration from a wide variety of sources.

Powered by uniqueness

Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

GDPR Notification

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