Remote 📨 Support Jobs

We are currently seeking a Personal Assistant on behalf of Pinely to help the COO and his family with various business and personal tasks. The COO splits his time between Spain, Russia, and Cyprus, so he needs strong support for his travel plans. He prefers a lively work environment, handling high-pressure situations with quick thinking and smart decisions. The Personal Assistant will be key in keeping everything running smoothly for his busy lifestyle.

Pinely is an algorithmic trading firm that operates without client or external investor capital. With offices in Singapore, Cyprus, and the Netherlands, we leverage our proprietary research and ultra-low latency technology to trade on the world’s financial markets. The team consists of top-tier researchers and technologists committed to pushing the boundaries of trading strategies, primarily focused on High Frequency Trading (HFT) algorithms.

• Remote
• Full-time
• Salary: ~3000 EUR

We’re a good match if you:

• Thrive with minimal supervision and know when to take the initiative.
• Your attention to detail is finely tuned, ensuring nothing slips through the cracks.
• Can balance personal and work responsibilities without missing a beat.
• Communicate effectively and can gently guide your boss to stay focused on priorities.
• Are calm, thoughtful, and adaptable, ready to tackle any situation that arises.
• Take the lead in identifying challenges and suggesting practical solutions.
• Excel in communication and foster positive connections with everyone you interact with.

Your role:

Task distribution: 80% personal, 20% business.*

*Over time, this might shift more toward business-related tasks, while personal tasks will probably stay about the same.

• Provide daily support by managing both personal and work-related activities, including handling errands and keeping your boss's life organized.
• Coordinate extensive travel arrangements for the COO and their family, covering transportation, accommodations, itineraries, and essential documents like visas.
• Monitor finances by budgeting and tracking expenses.
• Assist in planning and organizing events for the COO and his family.
• Take care of personal errands and help streamline daily life as needed.
• Organize and manage the COO’s calendar to ensure meetings, appointments, and daily tasks run efficiently.
• Keep communication flowing between your boss, employees, business partners, and other contacts to ensure everyone is on the same page.
• Prepare agendas, document meeting notes, and follow up on action items to maintain clarity and progress.
• Stay proactive with assigned tasks, utilizing reminders and progress tracking to keep everything on schedule.

What your typical day might look like:

• Your boss is off on a business trip to Shanghai for a few days, and there's a necessary property viewing in Thailand that he can't attend. You’ll step in and fly over to handle it on his behalf, ensuring everything is taken care of!
• The COO's inbox is a bit chaotic, and you'll have the chance to unleash your organizing skills to tidy it up and create some order. Sounds easy, right?
• Get ready for an Expense Tracking Call! You'll help the COO sort through bills and payments, making sure everything runs smoothly.
• Your boss’s son has a birthday next month! You’ll get to plan an unforgettable celebration just for him. Whether it's a day at a trampoline park or a cozy backyard party, you’ll take care of the activities, decorations, and treats to make his special day memorable.

You’re the ideal candidate if:

• You have 3-5 years of experience as a personal assistant, especially in small companies or startups.
• You speak English fluently (C1/C2), and knowing Spanish is a big plus.
• You have experience with travel support, making travel arrangements and handling logistics.
• You’re comfortable using technology and can easily work with digital tools to get things done.

We are seeking a highly organized, detail-oriented, and proactive Personal Assistant to support a private business owner in Dubai. This role is essential for managing both personal and professional responsibilities, ensuring everything runs smoothly for the employer. The business owner operates in various sectors, including tourism, production, real estate, and investments, and needs someone to help coordinate daily tasks, manage schedules, and facilitate effective communication.

Dubai [Please note that no relocation support is provided]

Full-time, hybrid work setting

Salary: ~9000 AED

We’re a good match if you:

• Love creating order and organisation, ensuring everything is in its right place.
• Can juggle personal and work tasks without dropping any balls.
• Adapt quickly when plans change, keeping everything on track.
• Have lived in Dubai for a while and understand how things work there, with a solid network to tap into.
• Can work independently with minimal guidance, taking initiative when needed.
• Set high standards for yourself and take pride in delivering excellent results.
• Communicate effectively and can gently guide the employer to stay focused on priorities.

Your role:

Task distribution: 70% personal, 30% business.

• Provide daily support by managing both personal and work-related activities. Handle personal errands and help keep your boss's life organized.
• Organize and manage your boss's schedule, ensuring meetings, appointments, and daily tasks run smoothly.
• Plan travel arrangements, including transfers, accommodations, and itineraries, with attention to detail.
• Collaborate with the other assistant to ensure tasks are completed efficiently without the need for constant supervision.
• Handle tasks related to government institutions in Dubai, such as passport applications, visa processes, and selecting insurance providers.
• Support your boss with administrative tasks, including managing some business-related items, with opportunities for growth in this area.
• Provide operational and administrative assistance for your boss's businesses, focusing on document management, report preparation, and payment processing. Ensure all payments for real estate and other expenses are tracked and made on time.
• Stay proactive with assigned tasks, using reminders and progress tracking to keep everything on track.

What your typical day might look like:

• Your boss is away on a two-week trip to Spain with her family. Arrange everything from transfers to booking all necessary activities, ensuring that she has the best experience possible.
• Utility companies in Dubai can be challenging to reach. You’ll need to terminate existing contracts and set up new ones under a separate account. Sounds easy, right?
• Real Estate Coordination Call! Assist your boss in communicating with real estate developers to track payments and payment plans for property purchases.

You’re the ideal candidate if:

• You have at least 3 years of experience as a personal assistant, and are comfortable managing complex, multitasking responsibilities.
• You are fluent in English (C1/C2).
• You have proven experience living and working in Dubai, with a solid understanding of local procedures.
• You are tech-savvy and can efficiently use digital tools to complete tasks.

Hi! We are starting the search for a Head of Customer Support to join our professional team at Bitsgap. We are looking for an experienced Head of Support who will help make our support even better.

‍What you will do:‍

• Operationally manage teams (3 team leads, each having 2 to 5 employees).
  
• Analyze team performance and improve the quality of customer support services.
  
• Set up processes for interaction between departments and teams, making them faster and more efficient.
  
• Analyze current processes and implement new ones as well as AI tools.
  
• Work on employee motivation and onboarding.
  
• Work with metrics.
  
• Collaborate with other departments (tech, content, marketing).
  

‍What we expect:‍

• Understanding of customer service, sales, and building multi-tier support systems.
  
• Understanding of product support principles.
  
• Experience in operational management of support teams in services or crypto products.
  
• Ability to resolve disputes and find individual approaches.
  
• Understanding the specifics of fast-growing companies and the ability to adapt to changes.
  
• Responsibility for results and the ability to support the team and monitor the department's atmosphere.
  
• Understanding the value of feedback and an individual approach to employees.
  
• Experience in crypto verticals and trading (including bots) is highly important!
  
• English - fluent.
  
• Knowledge of tools like Zendesk/Notion/Grammarly/Klaus/Hotjar/Payment terminals/GPT/AI services.
  

‍We offer:‍

• Competitive compensation based on your experience.
  
• Bitsgap covers vacations/sick leaves/expenses for equipment/training and mental health/various compensations upon request.
  
• Work from anywhere in the world.

As the Customer Support Manager, you will report directly to the Head of Customer Success and play a pivotal role in managing and elevating our customer support function. You will lead a team of four Customer Support Specialists, providing coaching, setting goals, and driving their professional development. You will also take ownership of escalation management, confidently guide our clients through troubleshooting processes and ensure their issues are resolved promptly. This is a hands-on role and you will also contribute towards the ticket clearance alongside the team.

Key Responsibilities:

• Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment.
• Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues.
• Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support.
• Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues.
• Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment.Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer SuccessLegal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform.

What we look for:

• Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams.
• Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team.
• Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations
• Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and notion.
• Communication: Exceptional written and verbal communication skills in English
• Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs
• Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed. Location: Ideally based in our Lisbon office at least 2 days a week, but remote work is considered for candidates in EU and East coast US timezones.

What we offer:

• Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation.
• Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.
• Healthcare perks for US employees
• Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.
• Resources: Access to top-notch hardware and software tailored to your role's requirements.
• Remote or Hybrid working - We have an office in Lisbon or New York.

The base salary for this position will vary based on geography and other factors. The compensation package will include base salary, stock options and a token grant with the base ranging from 80k- $120k. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

We are seeking a highly organized, detail-oriented, and meticulous assistant to support Partner at Accumulator. Accumulator is a U.S. private equity firm, operating as an index-like fund covering a wide range of privately held, growth-stage tech companies. Accumulator operates in multiple jurisdictions, spanning the globe - from the US to Asia.

Remote position, with the option to work from anywhere, ideally close to the U.S. Major overlap with ET time-zone is a must.

Full-time

Salary: >2500 USD gross

Compensation package includes health insurance and mobile expenses

We’re a good match if you:

• Thrive on structure, organization, and detailed to-do lists.
• Can manage both personal and work-related tasks seamlessly without dropping the ball.
• Feel comfortable when things change at the last minute and you're the one keeping it all together.
• Enjoy using tech tools like Notion, Google Flights, and AI-powered platforms to streamline processes and solve problems.
• Stay cool under (lots of) pressure while tackling tasks like coordinating schedules, dealing with vendors, or managing logistics.
• Have sky-high standards for quality; anything less then that drives you crazy.
• Communicate clearly, confidently, and can keep the boss on track without them needing to ask twice.

Your role:

Task distribution: 70% personal, 30% business.

In this role, you’ll wear many hats, and your day-to-day will vary wildly—from managing logistical challenges to keeping your boss sane while they juggle high-stakes negotiations and tight deadlines. If multi-tasking were an Olympic sport, you’d win gold.

• Handling personal tasks for the boss (organizing moves, buying and setting up a house, purchasing a car, family matters such as hiring and managing nannies, tutors, home staff etc).
• Creating and managing the boss’s personal systems and plans in Notion (building and maintaining a mindmap, playbook and SOPs).
• Managing calendars and personal schedules, including organizing meals, daily routines, and exercise.
• Coordinating personal and business trips, finding the best travel routes, and working with contractors and vendors.
• Managing tasks related to state institutions (passports, visa applications, obtaining a driver’s license, selecting insurance companies, etc.).
• Supporting the boss’s administrative tasks, including managing some business-related items, but with no deep involvement in business processes with a major opportunity of growth in this area.

What your typical day might look like:

Morning hustle: You kick off the day by reviewing the boss's schedule and making sure everything is running smoothly. There's a last-minute request to find the perfect car or a great set of flowers in any part of the world with specific features - no problem for you! You quickly research, narrow down options, and make a few calls. By the time the boss is having breakfast, you’ve already lined up everything (ideally, with no need for the boss to decide on anything).

Midday multitasking: The boss has just changed the travel plans (again), and you need to reschedule flights and find a great hotel in a different city. While juggling that, you’re also coordinating a cross-country move for the boss’s family. Flights booked, hotel confirmed, and movers arranged - just another typical lunch hour for you.

Afternoon wrap-up: As the day winds down, you double-check tomorrow’s calendar, ensuring meetings are aligned, reminders are set, and all the personal errands are on track. The boss might need a quick nudge to remember lunch tomorrow - so you’ve got that covered, too. Before signing off, you send a quick update summarizing the day’s accomplishments and upcoming priorities.

You’re the ideal candidate if:

• You have at least 3 years of experience as a personal assistant and are comfortable managing complex, multi-tasking responsibilities.
• You are fluent in English (B2-C1) and Russian.
• You’re comfortable working remotely but are flexible and able to adjust your schedule to overlap with the boss’ time zone (ET) when needed.
• You are highly tech-savvy and can efficiently use digital tools to complete tasks.

Our product is a large-scale and comprehensive solution. It consists of several key components: a convenient dashboard, a multifunctional SDK, and an API. All these provide the necessary functionality for integrating subscriptions into applications. We process payments from Apple & Google Stores, provide deep analytical insights, integrate data for A/B testing, and create no-code solutions to improve user experience.

Our Team

The team work on the principle of full immersion in the problem until its complete solution. We are constantly developing a self-service approach, minimizing the recurrence of problems in the future. In our work, we strive to establish trust-based relationships with clients, including through direct communication.

Duties and Responsibilities

• Lead and mentor support team, including onboarding new engineers
• Build and maintain knowledge base and documentation
• Organize and optimize support processes and ticket system
• Integrate support workflow with development team
• Manage NPS score and overall client satisfaction
• Work closely with CEO and engineers on support strategies
• Provide advanced technical support for complex issues
• Generate performance reports and analyze support data
• Implement and manage support tools and technologies

Who We Are Looking For

• Leadership Experience. Proven track record of leading support teams and implementing effective processes.
• English Proficiency. Must be able to articulate thoughts clearly in written and oral form for interaction with international clients and colleagues.
• Relevant Experience. Experience in B2B and similar fields, along with mobile development experience or training, is desirable.
• Technical Background. Understanding of mobile SDK principles, ability to work with monitoring systems (Kibana, Grafana, Sentry), and basic knowledge of network and JSON format.
• Process-Oriented Mindset. Experience working in teams with established processes and ability to optimize and implement new workflows.
• Problem-Solving Skills. Ability to analyze complex issues, pay attention to client needs.
• Energy and Initiative. High level of proactivity and enthusiasm required.
• Ability to Prioritize. Must be able to determine priorities in a dynamic work environment and manage time and resources effectively.

Picsart is looking for a Creator Support Associate who will provide assistance to users over different channels, as well as advocate for users and share user feedback whenever possible. As a Creator Support Associate, you will become an important member of the team, influence the company's continued success, and represent Picsart to its users.

By joining us, you will benefit from

• An honest, open culture that emphasises feedback and promotes professional and personal development.
• Hybrid work model — our team is distributed worldwide, from Armenia to US, UK, Germany, Spain and Romania.
• Well-being benefits (including a monthly well-being fund).
• Growing opportunities — based on your preference, you can grow in the company as a people manager or individual contributor.
• An environment that fosters innovation and creativity, a culture with the ability to pilot new trends.

You will

• Assist users with all aspects of our software via email with a primary focus on customer satisfaction and aiming for end-to-end resolutions
• Offer step-by-step basic troubleshooting procedures depending on the user's issue
• Alert and cooperate with the appropriate teams on app-related issues and bugs, troubleshoot and submit bugs to our developers, and act as the primary driver for issue escalation and feedback
• Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve
• Present regular reports based on customer complaints
• Ensure the implementation of and adherence to community guidelines and policies
• Contribute to long-term operational goals, automation, and workflow optimization.

About you

• Clear communication skills and a strong command of the English language
• 1+ years of experience in a customer-facing support role with experience in technical support & troubleshooting
• Knowledge of customer relationship management (CRM) tools like Zendesk, Freshdesk, Salesforce, etc.
• Familiarity with Picsart, its features, and its audience
• Strong passion for visual art tools
• Strong interest in and knowledge of technology. Advanced usage and quick learning of software, web, and mobile applications
• Collaborative mindset, openness to learning, and knowledge sharing
• Ability to take ownership of projects and tasks
• Knowledge of other languages is a plus.

We are seeking a detail-oriented professional with at least one year of Amazon Seller Central experience and strong skills in Google Sheets. Excellent English (B2 level), time management, and problem-solving abilities are essential. If you're proactive and ready to handle various tasks efficiently, we want to hear from you.

Responsibilities

• Organize and oversee tasks within the technical department.
• Create and edit product listings (price, images, etc.) both manually and via flat files.
• Resolve listing and account issues per instructions or through Amazon support.
• Set up and monitor various promotions to ensure proper functionality.
• Perform data analysis and collect Pivot Tables using Amazon Seller Central, Excel, and Keppa.
• Develop training instructions for colleagues on removing listings.
• Review the work of technical specialists and assist in resolving any difficulties.

Qualifications

• Minimum of 1 year of experience with Amazon Seller Central.
• Proficiency in Google Sheets.
• Strong written and verbal English skills (B2 level or higher).
• Excellent time management skills to handle a wide variety of tasks.
• Keen attention to detail, with strong problem-solving skills and a proactive, can-do attitude.
• Willingness to roll up your sleeves and get things done efficiently.

About Us

At Accel Club, we acquire, scale, and operate e-commerce businesses by integrating them into our platform. Backed by leading investors across both the technology and commerce fields, we have built a team of A-players and created an environment for everyone to be engaged, challenged, and passionate about the work we do. We value result-driven and adventurous professionals who are ready to gain new experiences, learn non-stop, and think big.

Seeking a Junior Application Support: Rhino, are you there?

At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients.

Why join us?

1. Expand your network: As a consultant at We Are META, you’ll have access to a network of national and international partners across diverse sectors of the tech industry.
2. Enjoy our perks: When you join the crash you’ll have an array of benefits, to help you achieve the best work-life balance.
3. Get your perfect match: Our recruiters do their best to get the best position for you, whether in terms of working policy (remote, hybrid, on-site) or the company’s culture.
4. Personalized support: With our career coach, we assure that all your needs are being met and you’re being provided everything you need to excel in your professional life because the well-being of our Rhinos is our number one priority.

Perks of becoming a Rhino:

• You’ll get a welcome kit 📚
• Opportunities for career progression 📈
• Live on the edge with our health insurance 🏥
• Watch your favorite shows and music with HBO and Spotify accounts 📺 🎵
• Coverflex meal card 🍲 💳
• Other protocols and special discounts ✨

For this position, the perfect Rhino should have the following skills:

• 2+ years of experience working on Linux IT projects;
• Strong understanding of web servers;
• Proficiency in scripting languages (like Shell, or Python);
• Knowledge of security and networking fields (SSL certificates, reverse proxy, load balancing);
• Knowledge of scheduler tools (Control-M, VTOM);
• Knowledge of monitoring tools (Zabbix, Grafana, ELK);
• Knowledge of deployment tools (GIT, Jenkins, XL Deploy, XL Release, Bitbucket, Artifactory);
• Familiarity with Openshift and Docker;
• A DevOps mindset;
• Fluency in English (B2) and/or French (B2);
• Availability to work on a hybrid model twice a week in Porto, to do on-calls every 2 months, and to work on a rotating schedule (7 am, 8 am or 9 am).

As an Account Management Executive Intern at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.

Key Responsibilities:

Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.

Client Onboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.

Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.

Upsell and x-sell: increase client revenue and enhance client satisfaction by providing personalised recommendations.

Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.

Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.

Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.

Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.‍

Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.

Requirements:

Education: Fresh graduate in business administration, Finance, Economics, or a related field.

Language: Bi-lingual Arabic and English speakers are required.

Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.

Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.

Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.

Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.

Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.

Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.‍

Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.

Wargaming is looking for a Junior Accounts Payable Assistant for our Nicosia office to assist in the day-to-day processing of finance-related tasks. We’re looking for a talented and enthusiastic individual with knowledge of basic bookkeeping principles and strong organisational skills.

Reports to

The Junior Accounts Payable Assistant will be reporting to the Head of Accounts Payable. Other key stakeholders include the Head of Financial Operations. This role will be hybrid in Nicosia.

What will you do?

• Preparation of templates for General Ledger postings
• Assisting the Business with the creation of Purchase Orders
• Perform Vendor reconciliation
• Arrange filing of documents, keeping the information up to date
• Liaise with colleagues in different locations to request any additional information
• Participate in any other ad-hoc projects that the Head of Financial Operations might need assistance with

What are we looking for?

• LCCI Higher in Accounting or equivalent
• 2-3 years work experience in a similar position
• Fluent spoken and written English
• Proficiency in Microsoft Office - Excel, Word and Outlook
• Attention to detail with strong organisational skills
• Ability to function effectively as part of a team
• Ability to multi-task, prioritise and work efficiently in a fast-paced environment
• Excellent verbal and written communication skills

What additional skills will help you stand out?

• Working knowledge of SAP will be considered as an advantage

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

• 21 days holiday (additional days based on years of service: up to 25 days) + 15 days as public holidays
• Paid Sick Leave up to a certain number of days, Marriage Leave
• Career development and education opportunities within the company
• English Language courses fully covered by the company upon Manager’s approval
• Premium Private Health Care
• Mental well-being program (iFeel)
• Onsite gym and spa
• Free parking
• Free drinks-equipped kitchen in every floor building
• Hellenic Bank benefits
• Employee discounts (e.g. restaurants, bars, etc.)
• Personal Gaming Account
• Onsite canteen with subsidized prices for food and drinks
• Company events, Social Clubs
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward

We are looking for an experienced, highly skilled, and engaged technical engineer to join our EMEA team. Your main tasks will be to resolve customer tickets by understanding each request, troubleshooting it and ultimately finding a workaround or solution. Once you have resolved an issue you will create a knowledge base document to help customers and your colleagues to resolve it proactively. You will closely collaborate with the technical teams within ABBYY: your colleagues in Support, Development, DevOps and QA. In addition to the challenge of serving our customers, we challenge you to develop yourself by using ABBYY University courses. You can work in the office or from home.

To join our team we expect that you are highly motivated, flexible, thrive on resolving issues and working with business customers. You need to have at least 2 years of L2 technical support experience, troubleshooting Windows servers, Linux, and MSSQL databases or any other complex systems. You should be comfortable using and understanding SQL queries, looking for clues in various logs or traces, and be able to read some code. We mainly support our customers in English, so your English level needs to be B2 or better.

Job Responsibilities:

• Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session;
• Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer;
• Actively collaborate with your teammates and colleagues from other departments to find solutions;
• Communicate confidently in Business English (minimum B2 knowledge required);
• Write knowledge base articles to help customers even faster;
• Follow our well-documented procedures, guidelines, and policies.

Job Requirements:

• At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development;
• IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics;
• Experience in programming (C++);
• Basic knowledge of other languages of programming (Java or C#) is a plus;
• Great analytical skills to troubleshoot software problems;
• Good interpersonal and communication skills;
• Advanced English skills (B2 knowledge as a minimum)
• Additional European language knowledge is a plus

Here are some of our local benefits:

• Work as part of a great international team in a cutting-edge AI software company;
• Work remotely or in office;
• Interesting and challenging tasks;
• Self-development opportunities through the ABBYY University platform
• Competitive salary;
• 25 paid vacation days per year;
• Access to FitPass to facilitate your wellbeing;
• Private medical insurance.

At ABBYY you will:

Love how you work

• We provide remote and hybrid working options to fit all lifestyles.
• We use flexible hours across most of our teams to allow you to find your own definition of balance.
• Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
• To ensure your family is cared for, we offer paid parental leave in all our locations.

Love whom you work with

• We are a global team of 800+ colleagues, spread across 15 countries on four continents.
• With 30+ nationalities and ages ranging from 21 to 80, our workforce reflects the world.
• Innovation and excellence run through our veins.
• Our teams gather the expertise which has garnered ABBYY more than 140 technology patents.
• We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.

Love what you work on

• We are a company with more than 30 years of experience in the technology market.
• Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK in our client portfolio.
• ABBYY has modernized the way companies leverage their data in documents by creating the first low-code/no-code Intelligent Document Processing platform.
• Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a Marketplace built with AI, can transform any document in any process.
• Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.

Influence Minds is a global marketing agency crafted by individuals and driven for the people. Our passion lies in empowering brands to thrive and flourish through the utilization of influencers across Europe, MENA, China, and the CIS.

We are seeking a Project Assistant who will assist us in all aspects of project implementation - from preparing client spreadsheets to discussing creative concepts with bloggers.

We have a small team and are looking for someone who will be interested and involved in every project. In return, we will help you grow in the field and become part of exciting projects! If you are able to combine a friendly mood with focused, responsible work, that’s a big plus!

Key Responsibilities:

• Selecting bloggers and assisting in the implementation of influencer campaigns
• Communicating with bloggers/influencers
• Preparing briefs
• Overseeing document management within the project
• Monitoring the release of posts/stories/videos
• Preparing reports
• Interacting with contractors
• Preparing presentations
• Preparing budgets, spreadsheets
  

Qualifications:

• English proficiency: Intermediate+
• At least 1 year of experience in marketing
• High communication skills
• Proficient in Microsoft Office
• Personal qualities - responsible, ability to effectively multitask, attentive, skilled in polite communication and achieving necessary objectives, tactful

Working conditions:

• Schedule: 5 days a week from 10:00 AM to 7:00 PM, must be available and at the computer
• Monthly salary: $400
• Career growth opportunities
• Working with international projects

As an IT Support Intern at Lodgify your main objective is to troubleshoot and resolve issues with computers, software, and other related technologies, to maintain and improve the working environment of the internal users. You will directly support employees and help them to do their best work with reliable and efficient technology.

How will you make an impact?

• Handle IT support requests from internal employees
• Endpoint management through Jumpcloud
• Laptop, mobile and IOT device troubleshooting
• Third party software administration (Google Workspace, MS Office, Slack, Notion, etc)
• User account management (Google Workspace, Jumpcloud)
• Device provisioning using the Asset Management System
• Password management and administration through Keeper
• VoIP phone system maintenance (3CX)
• Video conferencing support (Google Meet, Airtame)
• Technical documentation in our wiki in Notion
• Define software and hardware specifications in response to user requirements
• Identify and propose areas to maximise user experience and productivity in the working environment.

What makes you a great fit?

• Undergraduate or Degree in computer science/engineering or other related field
• Familiar with IT support concepts
• Good technical knowledge of Operating Systems (Windows, MAC, and Linux), computer hardware, and networking with hands-on troubleshooting experience
• Able to read and understand technical manuals and process documentation
• Strong problem-solving skills with the ability to research and troubleshoot complex IT-related issues
• Ability to translate and demonstrate complex technical solutions to non-technical users
• Proven team-working skills by working in a collaborative environment
• Strong customer service focus
• Good communication skills in English, both written and verbal
• Strong organizational skills with the ability to efficiently prioritize and execute tasks.

How can you earn extra bonus points?

• Familiar to JIRA, Gworkspace, hardware solutions for videoconferencing rooms
• Skilled in Ping Pong, our team has a reputation to maintain!

As a Junior Consumer Client Manager you will complete the activation of private client profile registrations, remaining compliant with regulatory guidelines at all times and follow up with clients diligently to work towards both individual and group conversion targets. This includes providing a high level of customer assistance to help facilitate international payments, including pricing and the execution of foreign exchange transactions.

An outstanding Consumer Client Manager understands their client needs, articulates the OFX value proposition and uses relevant financial market insight to add value to their customers. You will be working in a fast-paced environment amongst a motivated team, ensuring consistent seamless transactions are delivered.

What you do

• Deliver unparalleled customer service at all times, using your excellent interpersonal skills to build rapport with prospective and existing customers.
• Promote customer conversions by selling the benefits of OFX service compared to that of its competitors.
• Accurately price and book foreign exchange transactions, utilising skills of negotiation where necessary.
• Make relevant foreign exchange product recommendations to customers by recognising their needs.
• Be responsible for converting online registrations into new dealing clients within specific timeframes to deliver revenue opportunities – following up by phone or email as required to.
• Manage call and email volumes whilst delivering outcomes within restrictive timeframes.
• Accurately and comprehensively record all information obtained on phone calls.

What you bring

• Degree qualified in a Finance or Business-related discipline is an advantage.

Knowledge, skills, experience

• Existing exposure to the banking/finance sector is desired, but not essential.
• Excellent communicator, with sound numerical skills.
• Integrity, flexibility, reliability, and an excellent work ethic.
• Strong attention to detail and ability to perform multiple tasks with exceptional time management skills.
• Ability to build effective internal and external relationships.
• Proven experience selling a service is an advantage.

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

Cribl is seeking a Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

What You’ll Accomplish:

• Develop a deep technical understanding of Cribl Stream.
• Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.

What You’ll Bring:

• BS degree in Computer Science or similar degree, or equivalent work experience.
• Experience supporting enterprise customers or working hands-on with distributed systems.
• Passionate about working on complex technical issues.
• Expert-level troubleshooting & problem-solving skills, and a critical thinker.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Regex and JS experience is a Plus
• Fast learner

Bonus Points/Preferred Qualifications:

• Experience with Splunk, Elasticsearch, LogStash and related technologies

Responsibilities

• Assist the CEO on various aspects of day-to-day operations, provide administrative support;
• Formulate communications on behalf of the CEO: coordinate execution of tasks assigned to various departments;
• Deal with external contractors;
• Assist in planning the working day (manage calendars: schedule meetings, plan tasks, and set reminders);
• Search for information; prepare tables, presentations, materials upon request;
• Travel support.
  

Requirements

• Experience as a personal assistant/assistant will be an advantage;
• Organizational skills and attention to detail;
• Competent oral and written communication, business correspondence skills;
• The skill of working in multitasking mode (can-do attitude);
• Fluent English is a must;
• A confident PC user.
• Location: Dubai, UAE

Conditions

• Salary is discussed with successful candidates based on the results of the interview;
• Work schedule - 5/2 (working on weekends is possible);
• Work format - remote or hybrid;
• The prospect of growth and development in an international company;
• Working with a unique international product in the field of innovation;
• Support for initiative proposals;
• Paid educational courses.

If you want to get a unique experience working directly with the CEO, are ready to learn and get involved in the process, appreciate openness and flexibility, send your CV! We will be glad to see you in our team.

We’re looking for a person that will be able to also work on weekends and available to work on the following schedules: 4:00 pm – 12:00 am UTC

Responsibilities

At WPMU DEV, we power and host websites used by millions of users every single day. We’re looking for experienced WordPress Support Specialists who can join our team in our quest to offer the best support in the WordPress ecosystem. You’d need to be polite, patient and understanding with our customers.

The role involves:

• Supporting our awesome members and customers
• Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
• Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style!
• Being an active part of the Incsub team.

Reach for the skies; we have many challenges and opportunities for those who aspire to do more!

Qualifications:

• Essential attributes and experience required:
• At least 2+ years of experience with WordPress.
• Ability to code using PHP, CSS, MySQL and HTML.
• Good knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose WordPress issues by isolating potential factors and providing resolution
• An understanding of browser console errors and debugging via developer tools
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, being kind, supportive, and all-around friendly
• Being a great team player, keen on working in an expanding, motivated, distributed support team
• Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
• Fluent in English to communicate effectively.
• Ability to work full-time (40 hours/week)
  

Skill-set:

WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML

Job benefits

• Growth-oriented culture.
• Excellent compensation with competitive benefits and rejuvenation time-off.
• Flexible work environment.
• Training, tools and support will be provided to help you to perform your job.
• Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
• 28 days of paid leave per annum (up to 35 days).
• Opportunities for paid travel to attend WordCamps and other industry conferences.
• Long service leaves (3 months off paid) after you’ve been with us for 10 years.
• Annual bonus based on company growth targets
• Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
• General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.
  

What should I do now?

If you would like to be a part of our company and feel that your values match ours, submit your application along with a copy of your CV and the completed WordPress Support Specialist Task, and we’ll get in touch. It’s that simple!

Hiring process:

Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task. If a candidate successfully passes the interview stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role.

You, as a Controlling Intern, will support the Country Group & EU Controlling Teams other functions in the decision making process together with financial advisory to all relevant topics.

Job Purpose:

• Support the Controlling Teams during the closing, forecast preparation
• Ensure proper execution of control framework within O-I
• Support various business cases calculation

Process Responsibility:

• Support the month-end closing process for the European countries to ensure timely and accurate US GAAP financial reporting
• Assist in the preparation of reports for respective countries to allow for timely and insightful analysis of financial results
• Support audit of US GAAP financials and statutory accounts by providing requested documentation &/or analysis.
• Assist with data gathering, consolidation and reporting for various forecast/budget areas in conjunction with European and Country Controlling Teams

Other Responsibilities:

• Ensure that information is timely, accurate, relevant, and reliable

Qualifications

• Student status of 3th or 5th year of Finance or Accounting
• Polish fluent
• English min. B2
• General Accounting Knowledge as a plus
• Good understanding of Excel, PowerPoint, Word
• Hyperion/ Essbase knowledge as a plus
• Basic Knowledge in SAP as a plus

We offer

• Fixed-term contract;
• Opportunities to gain an interesting experience;
• Employee referral program;
• Flexible working hours;
• Remote work from Poznań, Poland

Responsibilities:

• Support the CEO on various aspects of day-to-day operations, provide administrative assistance;
• Coordinate and ensure the completion of tasks delegated to different departments;
• Deal with external contractors and stakeholders;
• Assist in planning the working day (including calendar management, meeting scheduling, task planning, and reminder setting.);
• Research to gather information and prepare tables, presentations, and materials as requested;
• Assist with travel arrangements and logistics.
  

Qualifications:

• Proven experience as an executive assistant/project manager, or similar role will be an advantage;
• Excellent organizational and time management skills with the ability to prioritize tasks effectively;
• Exceptional verbal and written communication skills;
• Ability to work independently and collaboratively in a team environment;
• The skill of working in multitasking mode (can-do attitude, ownership);
• Fluent English is a must.
  

Conditions:

• Competitive salary based on experience;
• Willingness and ability to travel to various locations as required;
• Standard work schedule 5/2 in the Central European Timezone; occasional weekend work may be necessary;
• The prospect of growth and development in an international company;
• Opportunities for professional growth and development in an entrepreneurial environment;
• Minimal bureaucracy;
• Legal residency within the European Union would be a great plus (but not a real blocker).