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Advibe Agency

CRM / Retention Manager (Email/SMS)

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Project: Sweepstakes / USA

Work format: Remote / Office (Prague)

Schedule: 5/2, 15:00–00:00 Prague time

Breaks: 1-hour lunch break + three 15-minute breaks

Contract: B2B (income tax, medical and social insurance covered by the company)

English: B2+ minimum, with strong written English skills required

Responsibilities

  • Independently write sales-oriented Email and SMS campaigns for the US audience (Subject, copy, CTA).
  • Develop CRM communications across all stages of the Player Lifecycle.
  • Create and optimize Welcome, Retention, Reactivation / Win-back, and VIP communication flows.
  • Segment players based on behavior, activity, and value.
  • Develop bonuses, offers, and promotional mechanics in collaboration with Marketing / Traffic teams.
  • Launch and optimize Email/SMS campaigns and conduct A/B tests.
  • Analyze campaign performance using metrics such as Conversion, Retention, Reactivation, and Revenue.
  • Research the US market, competitors, and Sweepstakes / Casino products.
  • Collaborate with Marketing, Traffic, and Product teams while ensuring compliance with CAN-SPAM, TCPA, and Responsible Gaming requirements.

Requirements

  • At least 1 year of experience in CRM / Retention / Lifecycle Marketing.
  • Ability to independently write sales-oriented Email and SMS copy in English for the US audience.
  • English level B2+ with strong written communication skills.
  • Experience building automated flows, segmenting audiences, and launching campaigns.
  • Experience with A/B testing and performance analysis.
  • Proficiency in Braze, Klaviyo, Iterable, Optimove, Customer.io, or similar tools.
  • Understanding of the Player Lifecycle, with a high level of independence and initiative.
  • Knowledge of CAN-SPAM and TCPA, or willingness to learn quickly.

Nice to Have

  • Experience in Sweepstakes, Casino, iGaming, or Betting.
  • Experience with the US market and VIP Retention.
  • Experience developing bonus and promotional mechanics.
  • SQL skills.
  • Experience working with large databases and Performance Marketing / Traffic Acquisition.

Apply

Telegram: @YanaHr_Advibe

Email: w82578813@gmail.com

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