Job responsibilities
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership, where we look back at past successes and align on upcoming goals
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
- Partner with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests
- Serve as a mentor to the wider Customer Success teams
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
Minimum requirements for the role
- 6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting Enterprise SaaS and/or Fortune 500 companies
- Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Customer travel is expected up to 25-40%
Ideal candidate also has
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment
What you'll need to know about compensation and benefits
Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Annual OTE Salary $111,562.50 — $168,750 USD. Total Rewards include base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company, along with a flexible remote model, professional development stipend, comprehensive health and parental leave plans, and more.
Team description / company culture
At Samsara, we build for the long term and support a flexible, employee-led remote model. We value belonging, inclusion, and a growth mindset, and encourage winning as a team. Our culture emphasizes customer focus, long-term thinking, and collaboration across Product, Support, Finance, and other teams to deliver value to customers.
