The Role
You'll build and deploy customer translation and localization workflows, lead technical discovery and demos, guide onboarding, and support renewals by demonstrating value and resolving technical blockers. This is a hands-on engineering role with substantial customer-facing responsibility. You'll focus on enterprise workflows in learning and development (L&D), websites, and marketing.
What You'll Do
- Scope customer needs into technical plans with clear dependencies, acceptance criteria, and measurable outcomes.
- Build AI workflows using prompts, glossaries, translation memories, and human review to meet customer terminology, brand, and quality requirements.
- Write and deploy integrations with CMS, DAM, PIM, LMS, and commerce systems, preserving content structure, metadata, and context.
- Own production readiness: secure data access, testing, error handling, monitoring, quality evaluation, and review routing. Document the solution and agree ongoing ownership.
- Support customer enablement and adoption with Account teams, measure results against the baseline, and identify valuable follow-on workflows.
- Turn customer work into reusable connectors, evaluation suites, and deployment patterns, and inform Product and Engineering priorities.
Example Projects
- L&D workflows: automate localization of courses, training materials, and learning content, from source files through review and delivery into the customer's LMS.
- Website workflows: connect the CMS to translation, review, and publishing so new and updated pages stay current across languages.
- Marketing workflows: localize campaign assets, emails, and product content, applying brand voice and terminology with market-specific review and approval.
Across these workflows, build quality checks and human review routing that meet customer requirements.
What You Bring
- A record of shipping software, integrations, or automation for enterprise customers; demonstrated ability matters more than a specific degree or years of experience.
- Hands-on coding skills across APIs, authentication, webhooks, data transformation, version control, testing, and debugging.
- Experience building AI workflows and evaluating quality, reliability, latency, and cost, including failure handling and human review.
- Clear communication with technical and business stakeholders, and the judgment to scope ambiguous requests, explain tradeoffs, and manage expectations.
- Ownership through deployment, documentation, customer enablement, and adoption.
- Practical use of AI in your own engineering work.
- Localization or translation technology experience is valuable; curiosity about the domain is essential.
- Willingness to travel up to 40%.
Why Join Smartcat
- A global, connected team: 200+ people across 30+ countries, with a hub-and-spoke model anchored in New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most roles are remote-friendly; customer-facing teams prioritize proximity to customers.
- An AI-native organization: AI is used across all areas of the company, and every Smartcater is encouraged to manage their own AI agents.
- Innovating a $100B industry: reshaping the multilingual content industry with an AI-powered platform for creating, translating, and localizing content at scale.
- Rapid growth: growing at 130% YoY as the company moves from post-Series C toward $100M+ in ARR and a $1B valuation.
- Inclusive, high-performance culture: respect for each individual's background and perspective, with a strong focus on results and engagement.
