Head of Product - Personal Banking
Mercury is building personal banking to a standard where it fits the life of the person using it. We’re looking for a Head of Product to own it end-to-end: setting product strategy, leading a team of product managers, driving growth and engagement, and owning business performance.
What you’ll do
- Build a personal banking experience so good that people tell their friends and colleagues about it
- Own the metrics, product strategy and the propositions we take to our customers, covering personal money management, banking, savings, investments, money movement, and in the future, lending
- Set the craft bar: sweat the details — copy, latency, empty states — that decide whether a consumer product feels inevitable rather than adequate
- Drive the use of AI in products where it makes the experience meaningfully better
- Build and scale the org: recruit and lead a high-performing PM team, instill strong build discipline, develop future leaders, and set a cadence and culture that drives pace and quality
- Grow the business: own acquisition, activation, retention, and the loops that compound, including how personal banking connects to the businesses Mercury already serves
- Make reliability and trust product features: own uptime, correctness, latency, and support outcomes, and be measured on them
- Align the ecosystem: bring product, engineering, design, data, risk, compliance, legal, marketing, support, and partners behind one cohesive strategy
What you are
- A consumer product leader with taste: you have built products millions of people chose to use, and can point to the decisions that made them work
- You have shipped AI-led products to real consumers and have opinions about what AI makes possible and where it fails
- An exceptionally high bar for craft, and a customer-centered, data-driven, and experimentation-oriented approach
- 10+ years building consumer products, including time owning a product's growth and economics, not only its roadmap
- 5+ years leading product managers: hiring, coaching, org design, and performance management
- Experience launching and scaling 0-1 products, alongside operating a large product with real customers on it
- Exceptional cross-functional leadership across engineering, design, data, risk, compliance, and partners
Nice to have
- Banking, payments, or fintech experience
- Sound judgment in a regulated environment: you balance a delightful experience with the controls a banking product requires
Other
- Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer
- We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs
- If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role
- Total rewards: base salary, equity (stock options/RSUs), and benefits
- Salary ranges: US $289,700 — $362,100 USD; Canada $273,800 — $342,200 CAD
