Overview
We are looking for a senior operational leader to lead mixed teams and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency.
What you'll do
Lead a Mixed Team
- Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region.
- Build clear career paths, competency frameworks, and development plans.
- Conduct performance reviews and support succession planning.
- Foster a culture of accountability, collaboration, and continuous learning.
- Monitor team utilization, workload balancing, and staffing needs.
- Work on hiring plans and organizational structure.
- Identify operational risks related to capacity and address them proactively.
Operational Leadership
- Establish scalable workflows, documentation standards, and best practices across all operational teams.
- Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout.
- Ensure consistent delivery quality and adherence to internal SLAs.
- Drive operational excellence through process optimization and automation initiatives.
Cross-Functional Leadership
- Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals.
- Ensure alignment between commercial goals and operational execution.
- Drive communication and coordination across departments.
Own Regional Performance
- Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management.
Lead Cross-Functional Problem Solving
- Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed.
Own Strategic Projects
- Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization.
