The Role
The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva ClinData Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success.
The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams. Utilizing their own clinical trial systems experience and Veeva product knowledge, they will structure the right solution, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs.
Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.
What You'll Do
- Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with the partner ecosystem
- Position support, training, and other solutions that may be needed for a successful customer experience
- Travel estimate: Less than 25%
Requirements
- 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record
- 2+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
- Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
- Familiarity in working with the Life Sciences Industry
- Ability to engage audiences of varying perception levels, including working with executive leadership
- Strong negotiation skills
- Collaborative and consultative work style
- Works well under pressure and with short or competing timelines
- Ability to travel
Nice to Have
- Experience in interpreting clinical protocols
- SaaS/Cloud experience in the delivery
