You’ll be part of the GetGoing team, an all-in-one travel platform designed for small and midsize businesses. Built at BCD Travel, it’s a self-service solution that empowers customers to manage their travel independently.
This is not a standard travel agent position. You won’t be booking trips from scratch, but rather acting as a problem solver and tech support when needed. Your role will focus on supporting users when they encounter issues, need changes, or require rebookings.
What You'll Do
- Support travelers in case of disruptions, changes, or rebookings during their journey
- Act as a trusted advisor, providing guidance and solutions aligned with client travel policies
- Respond to customer inquiries via chat and email, offering expert assistance with complex travel issues
- Provide information on industry regulations (DOT, TSA, passports, visas, etc.) and travel-related policies
- Share insights on fare rules, exchange costs, and penalties to help customers make informed decisions
- Identify opportunities to improve operational processes and client experience
- Stay up to date with travel industry trends and developments relevant to the supported markets
What You'll Bring
- Travel agent experience
- Relevant skills in GDS (Sabre is preferred)
- Strong verbal and written communication skills in English (additional skills in French are a plus)
- Solid working knowledge of the travel industry, policies, procedures, and processes
What’s in it for you
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
