Job title: Junior Operations Manager (Prop Trading / Investment)
What you'll do
- Technical Client Success: Manage and respond to all high-level customer support requests via Slack, ensuring rapid, professional, and clear communication regarding platform issues and services.
- Reputation Architecture: Monitor and manage public feedback on platforms like Trustpilot. Formulate strategic responses to enhance the firm's online reputation and coordinate the internal drive to maintain a 5-star rating.
- Influencer Marketing Operations: Research, map out, and reach out to new influencers and content creators within the trading, crypto, and finance spaces to support marketing initiatives.
- Campaign Data Analytics: Track the performance of ongoing influencer campaigns, compile regular reports, and deliver operational insights to internal teams.
- Executive Leadership Support: Act as a reliable right-hand to the leadership team, assisting with administrative tasks, internal workflow auditing, and various ad-hoc operational projects.
Who you are
- Experience: 2-3 years of professional experience in operations, customer success, account management, or executive support roles.
- Industry Alignment: Prior experience or a strong understanding of Finance, Fintech, Cryptocurrencies, or Proprietary Trading is a massive plus.
- Linguistic Skill: Elite written and verbal English communication skills (essential for high-stakes corporate support and public reputation management).
- Tech Stack Mastery: Highly proficient with Slack, Google Workspace (especially advanced Sheets), Notion, and modern CRM tracking systems.
- Reputation Management: Direct familiarity with online review ecosystems, specifically platforms like Trustpilot, and how to manage public feedback strategically.
- Traits: Highly proactive, resilient under pressure, and capable of working independently with minimal supervision in a remote or agile desk environment.
Tech stack
Slack, Google Workspace (advanced Sheets), Notion, modern CRM tracking systems, Trustpilot.
Team description
Indirect reference to supporting leadership and collaboration with marketing, operations, and customer success teams within a fast-growing fintech environment.
Benefits
- Competitive monthly salary package aligned with international fintech standards.
- Direct mentorship and career acceleration from a seasoned financial leadership team.
- Flexible, modern work environment utilizing top-tier collaboration tools.
- Performance-based bonuses linked to operational efficiency and marketing growth.
- Health insurance and professional development budget.
