Requirements:
- Competent oral and written speech;
- Skills in text and graphic editors, spreadsheets;
- Good communication skills;
- Ability to work with a large amount of information and in conditions of frequent switching on diverse tasks;
- Ability to prioritize and plan your time.
Functionality:
- Search for properties as requested by the sales department (agency websites and Instagram, searches, listings);
- Interaction with developers (obtaining materials, documents, prices, etc...);
- Adding properties to Airtable (primary secondary sales);
- Writing texts (description, sales texts copywriting, and on the template);
- Actualization of the object database on schedule through developers' sites, personal offices, Telegram channels;
- Updating the object base at the request of the sales department.
Work schedule:
- 5 day week Mon-Fri from 8:00 - 18:30 (Moscow time) and from 10:00 -19:30 (Bali time)
- We give preference to candidates located in Balinese time zone
Compensation:
- Trial period of 2 months with full payment;
- Base salary of $850 + 1% commission from sales;
- Medium salary in the first months is $1,000-2,000.
As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management
What will you do:
- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
- Develop an intimate understanding of your customers’ businesses, conduct health checks
- Develop a network of champions within each account through education, coaching, and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
- Be an expert on trends and best practices for digital marketing and analytics
- Enlighten our customers with insights gleaned from their own data and industry trends
- Ensure customers get maximum value from CleverTap by leveraging full platform functionality
- Liaison between your customers and all the internal teams
- Handle customer concerns with confidence, putting them at ease.
What we are looking for?
Must have:
- Great presentation skills (interpersonal & with customers) exception handling and escalation management
- Graduation (Preferably in Engineering/Technology)
- 3+ years of experience as a Customer Success Manager or Account Manager, preference for marketing, agency, or consulting experience
- Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
- Flexibility to travel domestically/internationally if required
- Ability to speak fluently in English & Bahasa- Account management experience, closely working with customers for product features / Use Case adoption and consumption.
Good to have:
- Experience in SaaS
Measures of Success:
- GRR (Gross Retention Rate) & NRR (Net Retention Rate)
- Customer Delight Score (NPS, CSAT)
- Product Adoption & Consumption - breadth and depth
Who will you report to:
- Customer Success Director
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Customer Success at CleverTap is a relationship-focused client management team, comprising tech experts, solution architects, and delivery managers that align customer goals for beneficial outcomes. Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap products. The key performance indicator of our effective and efficient Customer Success strategy is typically decreased customer churn and increased up-sell opportunities. The goal of the Customer Success team is to make the customer as successful as possible, which in turn, improves customer lifetime value (CLTV) for the company. The key sub-functions of CleverTap’s CS team are the technical and knowledge enablement of customers, identifying growth opportunities for customers, and forecasting the churn risk.