What are the main responsibilities for this role?
- Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
- You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
- Advise the team on possible value add solutions to support the student
- Provide the global team insights into local cultural nuances and demands
- Keep up to date on student’s progress, and report back to the team regularly
- Proactively manage and foresee issues by resolving complaints or escalations in a timely manner
What we are looking for?
- 2+ years experience in customer service, project management or transferable role
- Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
- High level of resilience and ability to thrive in a fast-paced startup environment
- Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
- Outstanding organizational skills, with excellent written and verbal communication skills
- Collaborative, with an openness to give and receive feedback
- Candidates across SE Asia are welcome, Mandarin-speaking required
Why work for Crimson?
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
