Your role at Exness
You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image.
In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.
You will
- Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
What makes you a great fit
- Good communication skills in English and Uzbek
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Customer service orientation
- Bachelor's degree in business administration or related field
- Self-motivated and highly reliable
What we offer along the way
- Competitive salary and annual performance bonus
- Full relocation support for you and your family — flights, housing, visas, and legal assistance included
- Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance
- Unlimited learning opportunities: external courses, English lessons, career and leadership development
- Education allowance covering school and kindergarten fees
- 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
- Employee appreciation program: branded gifts, celebration budgets for weddings, newborns, and milestones
- "Get to know Team" trips — meet colleagues across our global hubs, along with company-wide offsites
- Employee share scheme
- Meal and transport allowance
- Free gym membership and monthly wellness allowance for your sport or fitness of choice
- Holiday flight and accommodation coverage after 1 year of service
Your journey after applying
- Interview with the Talent Acquisition team (up to 40 minutes)
- English test (up to 30 minutes)
- Written assessment (1 day)
- Interview with the trainer (15 minutes)
- Final interview (1 hour)
Career growth
For Customer Support roles, growth is not just a promise - it's a path. At Exness, you can build a stable, fast-moving career where your skills grow with your impact.
