About the Position
Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.
As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:
- Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration process
- API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
- Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams
- Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
- Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
- Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding
Requirements
- Proven experience in customer support or technical support roles
- Knowledge of REST-based web services, APIs, and integration best practices
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Detail-oriented with a commitment to delivering exceptional customer support
- Strong problem-solving skills and a proactive approach to issue resolution
Preferred Qualifications
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
- Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
- Familiarity working with open source libraries, JavaScript web application development and integration patterns
Benefits
- Work with smart and empathetic people who will help you grow and make a meaningful impact
- Fully remote team - choose where you live
- Regular team offsites to connect and collaborate
- Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
- Work from home stipend to set up your home office
- Base salary: $70k–$90k USD, depending on knowledge, skills, experience, and interview results
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Maternity & Paternity leave for qualified employees
