We are looking for a Product Owner (Customer Experience). In this role, you will own the end-to-end customer journey across our products, from the first visit to meaningful long-term connections. Your mission is to find the biggest growth opportunities in a product used by a million-strong audience, remove whatever stands between users and a great experience, and turn every improvement into measurable business results.
Your main tasks will be
- Own the customer journey end-to-end, from registration to quality conversations, identifying friction points and growth opportunities across the whole funnel.
- Dig into data yourself: explore analytics with AI tools (e.g., querying BigQuery via MCP), validate insights, and turn them into strong, evidence-backed hypotheses.
- Write concise product briefs and drive ideas through specs, prototyping, and release together with developers, analysts, and designers.
- Build and prioritize the backlog based on the value each initiative brings to users and the business.
- Connect every initiative to business impact (revenue, net profit) rather than isolated conversion gains.
- Scale successful experiments across our product portfolio.
We expect from you
- Experience as a Product Owner, Product Manager, Project Manager, or Team Lead in B2C products; startup experience is welcome.
- A hands-on approach: you do the analysis, write the briefs, and push ideas through to results yourself.
- Practical experience using AI tools for product analytics and documentation.
- Strong command of product metrics and funnel analytics, combined with a solid understanding of unit economics.
- Track record of owning a business metric (revenue, turnover, net profit), not only conversion rates.
- Strong prioritization skills and comfort working with a broad scope.
- Persistence and drive to achieve results in challenging conditions.
- A technical background (degree in a technical field or previous development experience) is a strong plus.
Why join
- Real influence on the user experience of a product with a million-strong audience.
- Freedom to improve anything along the customer journey, from small UX fixes to bold product changes.
- A role for people who want challenging problems and a fast path to growth.
What do we offer
- REMOTE OPPORTUNITY to work full-time;
- The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment;
- Vacation 28 calendar days per year;
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- Bonuses up to $5000 for recommending successful applicants for positions in the company;
- 50% payment for professional training, international conferences, and meetings;
- Corporate discount for English lessons;
- Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
- Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
