Relocate to 🇧🇬 Bulgaria

The Client Access Management Team is responsible for the delivery of identity & access management services for UK&I Experian customers and products. Their primary goal is to ensure that our customers have the right access to the right products at the right time. Accuracy, attention to detail and ownership are fundamental to the success of this team. This is a client-facing and client-focused role.

You're probably wondering what you'll be doing:

• Supporting our customers with the access request process
• Advice and guidance
• Analysing and interpreting requirements to ensure correct outcomes are achieved
• Validation of information provided
• Provisioning of access (for a subset of Experian products)
• Query resolution
• Supporting the client contact attestation process
• Supporting the client user access review process
• Working to ensure that CIAM KPI’s/SLA’s are met
• Adhering to all Compliance and Global Security procedures
• Adhering to internal and external audit requirements
• Identifying process or system improvements
• Updating process documentation as required
• Providing training & assistance to new or less experienced colleagues
• Support team members in resolving queries
• Managing day to day workloads
• Comply with company rules and procedures and stay informed about their updates
• Performing all the relevant new customer checks and opening new accounts and setting the customer up to access the relevant products;
• Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly
• Follow complaints and escalation processes

We look for you to bring:

• GCSE or equivalent;
• 1-2 years of experience in a similar role;
• Client-focussed;
• Communicate with clients in writing;
• Excellent attention to detail;
• Ownership of requests & issues;
• Ability to work under pressure;
• Accurate processing of information;
• Good written and verbal communication skills;
• Able to work on own initiative and prioritise daily workload accordingly;
• Proficient in Microsoft Word and Excel;
• Decision making;
• Able to deliver results.

We offer:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

The primary objective of the Finance Intern role is to provide the Global Finance Service  FP&A teams with support across various tasks related to general accounting, financial analysis, reporting and forecasting. The internship program is for a period of 1 year and our goal is to find talents that will permanently join Experian.

What you’ll be doing

Your role is really important for the FP&A team and the business, as you will be working with financial planning and reporting systems, generating reports required by the team members with respect to forecasts, regular and ad hoc management reports and a varied range of financial data analysis.

• Support the finance teams in the preparation of month-end, forecasting and budgeting.
• Unification and standardization of reports delivered to team members.
• Assist in the preparation of financial advice and guidance
• Support the preparation of the financial accounts and forecasts
• Proactively develop and facilitate effective business relationships, internally with other Finance staff, Finance Leadership and the wider business and externally with customers, suppliers and external audit where appropriate.

Qualifications

• Academic background in Finance & Accounting or Economics – preferable in the 3rd or 4th year
• Fluency in English
• Good communication skills
• Team player
• Proficiency in Microsoft Office Suite (Outlook, Word and Excel)

We offer:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

What you’ll be doing:

• Liaising with clients over the phone and via email through Oracle Advanced Collections to ensure prompt payment;
• Responsible for chairing meetings and reporting with different people within the business. e.g. Sales, Finance Directors, Divisions and Clients;
• Reconciliations of accounts;
• Hitting monthly, quarterly and annual collections targets;
• Resolving queried debt;
• Debt reporting;
• Complying with company rules and procedures and stay informed about their updates.

What you’ll bring:

• Fluency in written and spoken English;
• University degree (Finance, Business Administration);
• Good knowledge of MS Office
• Experience in collections/accounts receivable or customer service would be considered as an advantage
• Good communication skills
• Customer service orientation and attention to details
• Knowledge of Oracle would be considered as an advantage
• Ability to consistently demonstrate personal drive and accountability for great performance;
• Be outcome and target focused and oriented towards results delivery.

We offer:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.