Team, about the role
We are looking for junior specialists whose goal is to become game designers or project managers and who see QA as an intentional step toward that goal.
At our company, QA is not just a role, but a foundation for growth and deep product understanding. We believe that strong gameplay architects are shaped through testing mechanics and analyzing features. We are looking for people who are eager to dive deep into mechanics, understand player behavior, and see the holistic product behind individual bugs — and eventually take on greater responsibility by influencing features, decisions, and the overall development of the project.
We create the conditions to grow into experts in game design or management and expect a high degree of independence, engagement, and initiative.
What you'll do
- Analysis of mechanics and user experience, and suggestion for improving
- Active participation in team discussions of features and changes
- Manual testing of new game features on iOS, Android, macOS, and UWP platforms
- Project testing as part of regression testing cycles
- Reporting of defects in the bug tracker, including descriptions of root causes and product impact
Requirements
- A strong ambition to grow into game design, production, or management
- Mobile gaming experience and a genuine interest in game development
- A proactive mindset: the ability not only to identify problems but also to propose solutions
- At least 6 months of commercial experience in manual testing
- Higher education degree
- Knowledge of testing theory
Preferred
- Understanding of game design and analytics fundamentals
- Experience working with AI tools
- Interest in analytics and product metrics
Our Perks
- Flexibility at work
For most positions we offer a flexible schedule, and employees can work from anywhere in the world. You can do your work however and wherever you like — we only evaluate your results.
- Caring for health and well-being
We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist. We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off. We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
- Professional development and education
We pay for participation in specialized conferences and courses and hold our own internal conferences. We cover foreign language courses.
- Events and merch
We regularly hold offline events like team meetings, big corporate parties, and informal office parties. We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges. We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.
Work Format
Remote or from one of the company’s offices (Armenia, Georgia, Kazakhstan)
Job responsibilities
- Enhance trust and loyalty among premium users by providing exclusive and recognized support;
- Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within the premium segment;
- Provide both reactive and proactive assistance, ensuring personalized communication with premium clients;
- Increase customer lifetime value by contributing to higher retention rates;
- Play an active role in product and supply processes improvement based on feedback from premium clients.
What you'll do
You will work as part of the Customer Success team to deliver outstanding support to premium users, drive engagement, and contribute to customer satisfaction and retention through personalized, proactive, and data-informed interactions.
Who you are
- At least 2 years on Customer Support Agent, Account Manager, Customer Success, Premium (VIP) support positions;
- Proficient in English (B2+ level, both written and oral);
- Experience in CRM and Zendesk platforms;
- Customer data analysis skills;
- Empathy towards customer needs and concerns;
- Strong communication skills, both written and verbal;
- Critical thinking to address complex customer issues;
- Effective time-management skills to handle multiple tasks.
Team description
Our team consists of more than 250 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw, and we are developing Nebula—the biggest brand in the spiritual niche.
Benefits
- Benefit from the flexibility to work from anywhere in the world;
- Work from the comfort of your home or from one of our offices in Kyiv or Warsaw;
- Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;
- Don't worry about getting the right equipment—it's provided if necessary;
- Access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after probation;
- Keep learning with our extensive corporate library, internal online meetings, and lectures;
- Grow your skills with our training compensation program;
- Relocation assistance, advice on legal stay abroad, housing support, and help for third-country nationals;
- Participate in online events and team-building activities.