Relocate to 🇺🇸 USA

AutoFile Specialist, Tax

What you’ll do

• Own high-risk, cross-functional escalations that do not have a clear playbook
• Ensure timely follow-through and closure on issues, decisions, and action items
• Investigate recurring issues and identify root causes
• Partner cross-functionally to remove blockers and prevent repeat failures
• Bring clarity to ambiguity by connecting people, data, and context
• Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution
• Support operational readiness and respond quickly to external changes impacting the organization
• Provide visibility into friction points, risks, and remediation strategies
• Help improve the operator and user experience through prevention, mitigation, and resolution

Who you are

• Clear communicator: You translate complex analysis into insights that drive decisions
• Collaborative partner: You work effectively with operations teams, product, and leadership
• Curious investigator: You naturally ask "why" and don't stop until you understand what's really happening
• Systems thinker: You see how operational pieces connect and look for leverage points for improvement
• Builder mindset: You don't just answer questions—you build infrastructure so teams can answer their own

Minimum requirements

• 3+ years of experience in high-growth operations, escalation management, or process improvement
• Proven ability to investigate complex issues and drive them to resolution
• Ability to manage multiple priorities with urgency and accuracy
• Excellent communication and cross-functional collaboration skills
• Comfort working in ambiguity and high-accountability environments

Preferred qualifications

• Experience with AI, automation, or workflow tools to improve organizational effectiveness
• Understanding of operational workflows (filing processes, user operations, risk management)
• Experience in tax operations, sales tax automation, financial services, or regulated environments
• Familiarity with root cause analysis or continuous improvement methodologies (e.g., Lean, Six Sigma)
• Experience collaborating with operations leads and senior stakeholders on strategy alignment

Job responsibilities

• Identify and close new business within assigned accounts
• Manage the sales process, from identification of a new opportunity through proposal, award, negotiation of price and contract terms, and deal close
• Manage the response to any Requests for Proposal (RFP) or Requests for Information (RFI) with assigned accounts
• Develop and maintain relationships within assigned accounts
• Organize and lead client meetings for initial capabilities presentations, bid defenses
• Serve as escalation point for clients as well as client’s primary point of contact for mid-study change orders
• Drive the governance process with assigned strategic accounts, working with services management and the executive team as needed
• Attend conferences and other industry events, representing the Suvoda brand, and identifying new opportunities
• Generate new leads, and identify potential deals and partnership opportunities
• Collect competitive intelligence, and provide information to management
• Assist with the development of new sales strategies
• Assist in training and mentorship of Business Development Associates
• Perform other related duties as required

Requirements

• Bachelor's degree
• At least 5 years of sales experience, with at least 2 years of experience selling to Clinical Research Organizations (CROs) or in the eClinical field
• Interpersonal, communication, and presentation skills
• Ambition, self-motivation, and a high level of energy
• Time management and organizational skills
• Analytical thinking ability
• Creative problem-solving ability
• Written and verbal communication skills
• Attention to detail

Job description

Job title: Strategic Account Executive

About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in. Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy. RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.

The Opportunity We are hiring a Strategic Account Executive to drive high-impact enterprise revenue during a critical phase of growth. The role is focused on sourcing, developing, and closing complex six and seven figure deals with large healthcare organizations. You will own a defined set of strategic accounts and operate as a senior deal leader. The ideal candidate is capable of navigating complex buying committees, diagnosing deeply rooted revenue cycle challenges, and building compelling business cases that resonate at the executive level. This is not a transactional sales role. It is designed for a seller who thrives in long, consultative sales cycles, brings discipline to opportunity strategy, and can consistently win in complex, multi-stakeholder environments. You will partner closely with leadership, product, and marketing to expand our presence within large healthcare systems and deliver measurable value to the organizations we serve.

What you'll do

• Source, develop, and close complex, multi-stakeholder deals with large healthcare organizations.
• Own a defined set of strategic accounts and act as a senior deal leader throughout the sales cycle.
• Diagnose revenue cycle challenges and build compelling business cases that resonate at the executive level.
• Navigate complex buying committees and manage long, consultative sales processes.
• Collaborate with leadership, product, and marketing to expand presence within large healthcare systems.

Who you are

• Experienced seller with a track record of closing six- to seven-figure enterprise deals in healthcare or related sectors.
• Skilled at navigating complex organizational structures and executive-level conversations.
• Strategic thinker with disciplined opportunity management and a consultative approach.
• Collaborative partner capable of working with cross-functional teams to deliver value.

Job Description

The Role We're looking for a strategic, data-driven Customer Success Manager to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact. Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows.

What You'll Do

• Partner with customers to maximize value from the Outreach platform, focusing on AI enablement, insights, and automation to drive adoption and business outcomes.
• Drive adoption of AI features and automated workflows to transform customer processes and outcomes.
• measure and improve key metrics such as Net Revenue Retention and Gross Retention.
• Collaborate with cross-functional teams (Sales, Product, Marketing, Professional Services) to deliver customer success at scale.

Who You Are

• Strategic, data-driven, and customer-focused with a track record in customer success.
• Passionate about AI enablement and leveraging data to drive decisions and outcomes.
• Strong stakeholder management and cross-functional collaboration skills.

Requirements

• Experience as a Customer Success Manager or similar role.
• Proven ability to drive adoption of AI-enabled features and automated workflows.
• Demonstrated success in improving retention metrics and customer outcomes.

What You'll Be Doing

• Identifying, pitching, and closing platform sales deals with local agencies and brands
• Working closely with management/product teams to get products specified and built
• Manage existing client relations and seek account growth opportunities
• Working with your dedicated StackAdapt Account Manager to grow and retain existing accounts by presenting new campaign strategies and solutions to clients, and building strong relationships

What You'll Bring to the Table

• Digital advertising sales experience - programmatic is a plus!
• Utilized various CRM tools to build a robust pipeline and ensured ongoing client satisfaction, renewal and opportunity discovery
• Experience building client pitch decks (and the associated research) to close new business
• Track record of success in a quota carrying environment
• Ability to grasp and communicate technical concepts and platform-based knowledge
• Willing to travel occasionally to meet with clients within their region

StackAdapt’s Enjoy

• Highly competitive salary
• Retirement/ 401K/ Pension Savings globally
• Competitive Paid time off packages including birthday's off!
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!

Who You Are

Locations preference: Missouri, Wisconsin, Minnesota, Iowa. Remote-first company with regionalized Sales teams. Open to candidates in the specified region who can identify and close opportunities with local agencies and brands.

Head of Marketing

What you’ll do

Demand Generation at Truv isn't just about filling the funnel; it's about building the machine that turns awareness into revenue and spotting the next opportunity for growth. As our Head of Marketing, you'll lead all demand generation efforts, balancing two key priorities: Run the Engine – Build and scale always-on programs that ensure Truv is consistently in front of in-market buyers and turning interest into pipeline. Find the Next Stair Step of Growth – Design strategic campaigns that generate new spikes in demand, unlock expansion, and open up new customer segments. You'll be both the architect and operator of this engine, collaborating cross-functionally with Sales, Product, and Customer Success while leading a growing marketing team.

Who you are

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Requirements

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Qualifications

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Tech stack

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Team description

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Benefits & perks

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About Truv

Truv empowers mortgage lenders, banks, credit unions, and government agencies to make faster, smarter verification decisions through consumer-permissioned income, employment, and asset data, plus automated document processing. By integrating with payroll systems and financial platforms, Truv reduces verification costs up to ~60–80% and offers real-time transparency and regulatory compliance. Truv is an approved verification vendor for both Fannie Mae and Freddie Mac and is backed by Kleiner Perkins.

Professional Services Architect - Accounting and Reporting

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

About the Role

CaptivateIQ’s Professional Services team is growing our Accounting & Reporting practice—the group that designs the financial reporting layer connecting incentive compensation data to our customers’ accounting systems. We’re looking for a Professional Services Architect, Accounting & Reporting—a senior individual contributor who blends deep accounting fluency with system implementation expertise. You’ll turn complex compliance requirements under ASC 340, ASC 606, and IFRS 15 into scalable, automated financial reporting solutions that stand up to audit and deliver real business insight. This role is ideal for someone who loves bridging accounting logic with technical design—an architect who understands how journal entries, data models, and dashboards all fit together.

What You'll Do

• Design and implement financial reporting solutions that map incentive data to accounting systems in compliance with ASC 340, ASC 606, and IFRS 15
• Translate complex accounting requirements into scalable system architectures, including data models, journal entries, and dashboards
• Collaborate with clients and internal teams to ensure solutions meet auditability and business insight needs
• Act as a senior IC bridging accounting knowledge with technical implementation

Who You Are

• Deep accounting fluency with strong knowledge of ASC 340, ASC 606, and IFRS 15
• Experience designing and implementing financial reporting solutions integrated with ERP/financial systems
• Proven ability to translate accounting requirements into system design, data models, and dashboards
• Excellent communication and collaboration skills, capable of working with clients and cross-functional teams

Tech Stack

Not specified in the provided content.

Team Description

Professional Services team within CaptivateIQ focusing on Accounting & Reporting, connecting incentive compensation data to customers' accounting systems.

Benefits & Perks

Not specified in the provided content.

Senior Product Marketing Manager, Growth

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

At Outreach, product marketing doesn't just support the business, it shapes how thousands of revenue teams experience the platform every day. You'll join a tight-knit team that works at the center of Product, Marketing, Sales, and Customer Experience, tackling problems with a direct line to customer outcomes and company growth. We're curious, collaborative, and a little obsessed with making things better. We push each other to do our best work, enjoy doing it and we genuinely have each other's backs.

About the Role

Outreach is looking for a Senior Product Marketing Manager to own the post-sale product marketing motion for our install base customers. You'll be the connective tissue between Product, Customer Success, Professional Services, and Customer Marketing translating product capabilities into customer value and measurable growth. Success is measured by customer impact and product awareness.

Job description

Who we are:

Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience.

In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

Introduction:

Action1 is transforming endpoint security for modern IT teams. As we continue our evolution from SMB to enterprise, we are hiring a high-performing Account Executive to drive complex, multi-stakeholder sales cycles across mid-market and enterprise organizations in the United States.

This is a quota-carrying, full-cycle role focused on landing and expanding mid-market and enterprise accounts. You will engage directly with IT Directors, Security Leaders, Infrastructure teams, and executive stakeholders to position Action1’s patch management and endpoint security platform as a strategic solution.

We’re looking for someone who understands how enterprise cybersecurity buying works — longer sales cycles, multiple decision-makers, technical validation, procurement navigation — and who thrives in a high-growth, remote-first SaaS environment.

If you’ve successfully sold cybersecurity or adjacent IT solutions into enterprise accounts and enjoy building pipelines as much as closing, this role is for you.

What you'll do

• Drive Mid-Market to Low-End Enterprise Revenue Growth: Own a defined territory and meet or exceed enterprise quota targets through disciplined pipeline generation and deal execution.
• Manage the Full Sales Cycle: Lead opportunities from prospecting through close — including discovery, stakeholder mapping, value alignment, proof-of-concept coordination, negotiation, and contract execution.
• Sell to IT & Security Leaders: Engage IT Managers, Directors of Infrastructure, CISOs, and technical buying committees with credibility and consultative expertise.
• Build & Maintain Strong Pipeline Coverage: Generate pipeline through outbound prospecting, partner collaboration, and strategic account planning. Maintain disciplined forecasting and opportunity hygiene in Salesforce.
• Navigate Complex Buying Processes: Manage multi-threaded sales cycles, security reviews, procurement workflows, and competitive displacement strategies.
• Partner with Solutions Engineers: Collaborate closely with pre-sales/technical resources to ensure strong technical validation and alignment with customer requirements.
• Execute Account Expansion Strategy: Identify upsell and cross-sell opportunities within enterprise customers to drive expansion revenue and long-term retention.
• Stay Market-Aware: Maintain strong knowledge of cybersecurity trends, endpoint management landscape, and competitive positioning.
• Operate with Ownership: Work independently in a remote-first environment while collaborating cross-functionally with Marketing, Channel, Customer Success, and Product teams.
• Collaborate cross-functionally: Partner closely with marketing, product, and sales leadership to provide feedback from the field and refine messaging.

Requirements

• 3–7+ years of quota-carrying B2B sales experience in SaaS, cybersecurity, or IT infrastructure solutions
• Proven success in consistently owning deals with a minimum average of $30k value
• Proven success selling into mid-market or enterprise organizations
• Experience engaging IT buyers (IT Directors, SysAdmins, Security Leaders, Infrastructure teams)
• Demonstrated ability to generate pipeline and close complex deals
• Strong forecasting discipline and Salesforce hygiene
• Experience navigating longer, multi-stakeholder enterprise sales cycles
• Excellent discovery and consultative selling skills
• Comfortable in a high-growth, fast-paced startup environment
• We are seeking candidates who can start as soon as possible due to business needs.
• Bonus: SLED experience

Benefits

• A collaborative environment encouraging you to own your domain and implement best practices
• Stable income, benefits, flexible working hours, and opportunities for promotion.
• Friendly and professional peers, eager to help and help you grow.
• A multitude of interesting challenges and opportunities.

Apply for this job

Fund Project Manager

ABOUT YOU We are looking for a Project Manager who is a detail-oriented, high-ownership generalist to join our Xsolla Video Games Credit Fund team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to take broad tasks off the senior team—owning conference preparation, investor research, presentations, financial models, and deal analysis from concept to completion. Strong research, Excel, PowerPoint, written communication, and coordination skills are essential, along with experience in consulting, investment banking, venture capital, private equity, corporate development, startups, or business operations. The ability to structure ambiguous tasks into clear outputs, workplans, deadlines, and next steps will be key to your success in this role. If you’re passionate about supporting developers in bringing their games to market and love building innovative funding solutions for the video game industry, we would love to hear from you!

What you'll be doing

• Hire, train, and mentor a team of Account Executives
• Managing and leading a team of 4-8 Account Executives (AEs)
• 1:1 weekly meetings with AEs to upskill, coach and mentor as needed
• Pitch potential clients on StackAdapt, alongside AE team both in-person and virtually
• Leverage several sales enablement and operations tools (i.e. Salesloft, Gong, Salesforce etc.) to uncover actionable insights that improve team performance
• Travel with Account Executives to support them in growing their existing business and closing new business from agencies and brands
• Collaborating with cross-functional teams as needed to improve processes and provide feedback that contributes to the overall success of the business

What you’ll bring to the table

• 3-5 years experience as an AE at a similar organization followed by 3+ years of experience as a sales manager
• Excellent understanding of programmatic media strategies, agency/brand’s media buying process and the competitive landscape within the digital advertising ecosystem
• Proven experience in leading and executing change management initiatives, including leading the adoption of new sales strategies, technologies, and processes, while effectively managing stakeholder expectations and ensuring minimal disruption to sales performance
• Successful track record selling into agencies and brands as an individual contributor at a DSP (or other ad platform)
• Demonstrated ability to coach and mentor individuals and teams, fostering a culture of continuous learning and development to achieve personal and organizational goals
• Strong client relation skills as the SD is often the first point of escalation on many client discussions
• Proven cross functional track record as you work alongside client service counterparts and surface client/prospect specific needs to the organization

StackAdapt's Enjoy

• Highly competitive salary
• Retirement/ 401K/ Pension
• Savings globally
• Competitive Paid time off packages including birthday's off!
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!

Additional notes

Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement.

Who you are

StackAdapter's diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt.

Role Summary and Impact

BlueCloud is seeking a highly motivated Alliances Manager to help expand and strengthen our strategic partner ecosystem, with a primary focus on Snowflake. This individual will play a critical role in accelerating revenue growth by building trusted relationships across partner organizations, identifying and driving co-sell opportunities, and aligning BlueCloud's industry and solution offerings with partner priorities.

As a key member of the go-to-market team, the Alliances Manager will serve as the bridge between BlueCloud, Snowflake, and other strategic technology partners. You will work closely with sales, delivery, marketing, and executive leadership teams to develop joint go-to-market strategies, activate partner programs, generate pipeline, and position BlueCloud as a preferred services partner within the Snowflake ecosystem.

The ideal candidate is a natural relationship builder who thrives in a fast-paced environment, enjoys connecting people and opportunities, and has a track record of driving results through influence rather than authority. Success in this role requires strong communication skills, exceptional follow-through, a high degree of agility, and the ability to balance strategic partnership development with day-to-day execution.

Key Responsibilities

• Drive sales and revenue growth by expanding BlueCloud's strategic partner relationships and accelerating co-sell opportunities across current and prospective accounts.
• Build and maintain strong relationships with Snowflake sales teams, partner account managers, solution specialists, and executive stakeholders.
• Develop and align target account strategies with BlueCloud sales leadership to drive growth within key markets and priority customers.
• Create and execute joint go-to-market plans in partnership with Snowflake and other strategic technology partners.
• Identify, qualify, and influence partner-sourced and partner-supported opportunities throughout the sales cycle.
• Act as the primary liaison between BlueCloud and partner organizations, helping connect internal teams with the right resources to accelerate customer outcomes.
• Enable BlueCloud's sales organization on partner programs, incentives, funding opportunities, and available resources.
• Develop repeatable solution plays, workshops, accelerators, and industry-specific offerings that strengthen BlueCloud's market position.
• Partner closely with marketing to plan and execute partner-facing and customer-facing events, campaigns, webinars, and thought leadership initiatives.
• Track partnership performance, pipeline contribution, and key alliance metrics to measure impact and identify areas for improvement.
• Foster internal alignment through regular communications, enablement sessions, newsletters, and community-building activities across sales and delivery teams.
• Serve as a market ambassador for BlueCloud, representing the company at partner events, conferences, customer meetings, and industry gatherings.

Ideal Candidate Profile

Professional Experience

• 4+ years of experience in alliances, partnerships, channel management, business development, or strategic sales roles within cloud, data, analytics, or technology services environments.
• Experience working within the partner ecosystem, preferably with Snowflake, cloud platforms, or enterprise data and AI technology providers.
• Exceptional relationship-building skills and the ability to establish credibility with partner sales teams, technical stakeholders, and executive leaders.
• A proactive, entrepreneurial mindset with a demonstrated ability to create opportunities and drive initiatives forward independently.
• Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholders simultaneously.
• Experience developing and executing go-to-market strategies, co-sell motions, partner programs, and joint marketing initiatives.
• Excellent written and verbal communication skills, including presentation, facilitation, and executive-level engagement capabilities.
• Strong analytical skills with the ability to measure partnership effectiveness and translate data into actionable insights.
• A high degree of accountability, responsiveness, and follow-through in managing both internal and external relationships.
• Bachelor's degree in Business, Marketing, Communications, or a related field; relevant partner or cloud certifications are a plus.
• Ability to travel up to 50% for partner meetings, customer engagements, conferences, and industry events.

What Makes Someone Successful in This Role

• Relationships Matter: You genuinely enjoy building and maintaining trusted relationships and understand that strong partnerships are the foundation of long-term growth.
• Agility: You can adapt quickly to changing priorities, market conditions, and partner initiatives in a fast-moving technology landscape.
• Follow-Through: You consistently deliver on commitments, communicate proactively, and build credibility through execution.

Why Join Us

• Competitive compensation + commission
• Work with cutting-edge cloud technologies and strategic partners
• Flexible/remote work environment and supportive, high-performance culture
• Benefits including Medical, Dental, Vision, 401(K), and PTO
• Opportunity to drive impact at a fast-growing digital transformation company
• Life at BlueCloud

Orca-T Account Manager - open territories (Pacific Northwest / Midatlantic)

More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives.

Position Summary

The Orca-T Account Manager (now branded as TREGZI) will serve as the primary liaison between Orca Bio and our Authorized Treatment Centers (ATCs). This individual is responsible for building and managing key relationships, supporting treatment site readiness and execution, and driving appropriate use of Orca Bio’s approved therapies. The OTAM plays a central role in creating a smooth and effective experience for treatment sites, physicians, and other healthcare stakeholders. This is a high-impact, field-based role that requires both strategic thinking and tactical execution. It offers the opportunity to help shape how groundbreaking therapies are delivered to patients who need them most.

Travel/Location

Must live in assigned territory (recruiting for multiple territories). Currently recruiting for Pacific Northwest/Northern California territory; candidate should reside in northern CA, WA, OR, or ID. Willingness to travel up to 50%, based on business needs.

Director of Global Developer Success

Summary Temporal is hiring a Senior Manager, Developer Success to lead and scale our deeply technical support organization. This is a high-impact leadership role responsible for turning customer technical response into a repeatable, measurable, and differentiated advantage for Temporal. Developer Success is the team customers rely on when they need fast, confident support for complex developer and infrastructure issues. The team helps users deploy, operate, debug, and scale Temporal across cloud-native environments, distributed systems, SDKs, observability stacks, and mission-critical workloads. The next phase requires a leader who can preserve technical excellence and customer empathy while building the operational rigor of a world-class support function.

What you will do

• Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments.
• Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence.
• Raise the quality bar: Move beyond CSAT alone by measuring customer effort, touches to resolution, reopen rate, handoffs, recurrence, communication quality, resolution confidence, and customer-visible ownership.
• Harden Slack and customer response: Turn premium Slack response into a defined service model with acknowledgement standards, urgent paths, conversion-to-ticket rules, coverage model, manager review, and customer-facing expectations.
• Protect Engineering focus through better support: Reduce avoidable escalations by building runbooks, diagnostics, knowledge systems, reproducibility standards, technical triage, and high-quality escalation packets.
• Lead escalation and incident discipline: Establish crisp roles for technical lead, escalation manager, communications owner, Support, Engineering, SA, Platform Architecture, and Sales. Ensure incidents and critical escalations are communicated with clarity and followed by useful RCAs.
• Build technical depth and enablement: Create career paths, training, mentorship, certification, quality review, and hands-on learning that help junior engineers become senior/staff support engineers and help senior engineers scale their expertise.
• Partner across the company: Work closely with Product, Engineering, Sales, Solutions Architecture, Platform Architecture, Customer Success, Docs, DevRel, and Services to ensure support signal turns into product, documentation, enablement, and customer lifecycle improvements.
• Use tooling and AI pragmatically: Improve routing, deflection, summaries, analytics, knowledge surfacing, diagnostics, and customer communication while measuring real operating outcomes rather than tool adoption alone.
• Represent Temporal with customers: Engage directly in strategic escalations, high-stakes incidents, enterprise support conversations, QBR/EBR inputs, and executive readouts when support experience affects customer trust.

What you will bring

• 12+ years of experience in technical support, customer engineering, SRE, solutions engineering, infrastructure engineering, or similar customer-facing technical roles, with 5+ years leading support or customer-facing engineering teams.
• Proven experience building and scaling technical support operations for a deeply technical B2B product, ideally in developer tools, cloud infrastructure, data platforms, observability, AI infrastructure, open source, or distributed systems within a GTM organization.
• Experience managing managers and building the systems that make teams run: metrics, operating cadence, queue management, quality review, staffing models, tiering, escalation paths, and performance management.
• Strong technical credibility with developers, support engineers, SREs, platform engineers, and product engineers. Ability to reason about APIs/SDKs, cloud-native infrastructure, Kubernetes, observability, distributed systems, reliability, incident response, and debugging workflows.
• Track record reducing avoidable Engineering escalations while improving the quality of product and engineering signal when escalations are needed.
• Deep understanding of support quality metrics: response time, resolution time, customer effort, touches, reopens, recurrence, backlog, SLA/OLA attainment, deflection, CSAT, sentiment, and case quality.
• Strong customer communication skills in high-pressure situations. Ability to write crisp updates, lead customer-facing RCA conversations, set expectations, and coach others to communicate clearly.
• Clear philosophy for hiring, onboarding, leveling, progression, coaching, retention, and performance management for technical support engineers and support managers.
• High ownership and builder mindset. Ability to create clarity in ambiguous systems, ship v1 processes quickly, and iterate with data and customer evidence.

Nice to haves

• Experience with Temporal, Cadence, workflow engines, orchestration systems, event-driven architecture, distributed applications, or production reliability tooling.
• Experience in consumption-based, open-source, developer-led, or mission-critical enterprise support motions.
• Energized by working within a GTM organization.
• Experience with support tooling and modern AI support systems such as Pylon, Zendesk, Kapa-like deflection, knowledge automation, case analytics, or incident communications tooling.
• Hands-on background with Kubernetes, Docker, AWS/GCP/Azure, Prometheus/Grafana, Datadog, OpenTelemetry, Terraform, Go, Java, Python, TypeScript, or similar technologies.
• Experience building Tier 3 / elite support, OSS/community support, self-hosted support, premium support, or 24/7 critical escalation coverage.

Compensation

The estimated pay range for this role is $190,000 - $230,000 based on experience and location. Equity Options - Eligible for stock options as part of Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee benefits and perks

U.S. Benefits: Unlimited PTO, 12 Holidays + 2 Floating Holidays; 100% Premiums Coverage for Medical, Dental, and Vision; AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available); Empower 401K Plan.

Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits: PTO and Benefits outside the United States vary by country, issued in partnership with Remote.com. Perks for learning & career development, lifestyle spending account, home office setup, professional memberships, work-from-home meals, Calm app for mental wellness.

Travel: Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other moments.

Equal opportunity

Temporal Technologies is an Equal Opportunity Employer. We do not discriminate on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis. All employment decisions are based on qualifications, merit, and business need. We embrace diversity and provide access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities. If you need a reasonable accommodation, please let your Recruiter know.

What You'll Do

• Forecasting & Accuracy
  • Build and maintain rolling revenue forecasts at the SKU / channel / geography level across Aura's portfolio, using SQL-based data and statistical methods
  • Refresh forecasts on a regular cadence and ahead of major launches, promotions, and peak periods, incorporating POS, sell-through, marketing performance, and inventory signals
  • Track forecast accuracy (MAPE, bias, WAPE) at the SKU / channel / week grain, set internal accuracy targets, and continuously refine methodology
  • Use statistical forecasting techniques to generate baselines and identify opportunities for model improvement
• Marketing & Channel Analytics
  • Analyze channel-level acquisition economics (CPA/CAC, payback) and surface where spend is - and isn't - driving profitable demand
  • Quantify the demand impact of campaigns, promotions, and launches, and fold those signals into the forecast rather than treating them as noise
  • Partner with Marketing to pressure-test attribution and channel-mix assumptions against actual sell-through, and support incrementality / holdout testing where it matters
  • Maintain the link between marketing spend, demand signal, and forecast as a repeatable input, not a one-off analysis
• Business Insight & Decision Support
  • Review and validate forecasts in collaboration with Sales, Marketing, and Product, ensuring alignment with product launches, promotional calendars, and market trends
  • Prepare executive-ready analysis explaining forecasts, variances, channel efficiency, and recommendations, and provide regular updates to the CRO and Revenue Leadership team
  • Champion automation and process improvements that make the team's reporting and analysis faster and more reliable

Required

• Bachelor's degree in Business, Statistics, Economics, Data Science, Marketing, or a related field
• 5–7+ years in revenue/marketing analytics, forecasting, business intelligence, or a comparable analytical role - ideally in consumer goods, consumer electronics, or DTC/e-commerce
• Demonstrated ownership of a forecast or analytical model across multiple channels, with a track record of measurable accuracy or business impact
• Expert-level proficiency in Excel or Google Sheets (advanced functions, pivot tables, data modeling, large dataset manipulation)
• Working proficiency in SQL - comfortable querying source systems and BI tools (Metabase, Looker, Snowflake, BigQuery, or similar) without depending on an analyst
• Comfort working with marketing performance and channel-economics data (CPA/CAC, ROAS) as analytical and forecast inputs
• Strong analytical judgment with attention to detail and the ability to translate data into clear, actionable business recommendations
• Excellent communication skills, with the ability to present complex analyses clearly to both technical and non-technical audiences, including executive leadership
• Proactive problem-solver who thrives in a fast-paced, entrepreneurial environment with shifting priorities

Preferred

• Experience with marketing-mix modeling or attribution analysis, incrementality / holdout testing, or channel-efficiency modeling
• Familiarity with marketing data sources (GA4, ad platforms, Klaviyo, or attribution tools)
• Knowledge of statistical forecasting methods and time-series analysis
• Basic programming, scripting, or vibe-coding skills (Python, R, Claude Code) for data analysis and forecasting
• Experience with data visualization and analytics tools (e.g., Tableau, Power BI, Looker) in addition to Metabase
• Multi-market / international analytics experience
• Consumer electronics or hardware industry experience

Benefits & Perks

• Generous stock option program - begins vesting after 1 year
• Comprehensive health plans - Aura pays 100% of the premium for employees and 50% for families
• 401(k) with match - Aura fully matches the first 4% of your salary contributed
• Lunch and snacks - In SF & NY Offices
• $150 monthly fitness allowance - gym, coaching, etc
• Flexible time off - and you’re required to take at least 10 days off each year

Note: This role is for full-time, US-based employees. Benefits may differ for part-time or international roles.

Director of Product Management - Product Platform

CaptivateIQ is looking for a Director of Product Management to lead the strategy and execution of our Product Platform — the shared foundation that every CaptivateIQ application is built on. This is the connective tissue of the company: the layers that turn a set of products into a single, AI-native system. It is where data becomes connected and queryable, where workflows orchestrate long-running human-and-agent processes, where reporting turns models into decisions, where identity and entitlements govern who can do what, where state is versioned and audited, and where the AI and agent platform gives every product a consistent, agent-accessible surface. This role owns one of CaptivateIQ’s highest-leverage areas. A single great primitive shipped here compounds across every product. It demands a leader who is hands-on, deeply curious about the systems beneath the surface, and capable of balancing rigorous platform thinking with decisive product execution.

Job Location: Midwest, East Coast, including Toronto, Canada.

What You'll Do

• Own the full sales cycle: prospect, discover, demo, negotiate, and close.
• Build a territory from scratch through highly strategic outbound and multi-channel campaigns.
• Develop trust and rapport with C-suite and VP-level stakeholders in health systems and medical groups.
• Tailor demos that highlight value and solve meaningful financial and operational problems.
• Collaborate with sales leadership to refine our ideal customer profile, messaging, and ICP penetration strategy.
• Use tools like Salesforce, ChatGPT, Gong, and LinkedIn Sales Navigator to manage and advance deals.
• Help shape our GTM strategy by sharing on-the-ground feedback and market intelligence.
• Consistently exceed quota and meet pipe generation goals

Who You Are

• 4+ years of full-cycle SaaS closing experience in a B2B SaaS Healthcare Tech organization
• Proven hunter with a track record of success in outbound prospecting and self-sourced pipeline.
• Strong communicator (written and verbal) with excellent discovery and storytelling skills.
• Experience selling to mid-market or enterprise buyers; familiarity with multi-stakeholder and six-figure deals.
• High adaptability—you thrive in a fast-moving, high-change environment.

Why You'll Love It Here

• Uncapped Earning Potential: Our accelerators rewards top performance, giving you the opportunity to exceed your goals and maximize your earnings.
• Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
• Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
• Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
• Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
• Student Loan Support: We help lighten the load with contributions toward your student loans.
• Compensation: $300,000 per year (Base + Uncapped Commission, Equity Included)

Vice President, Financial Delivery

The Vice President of Financial Delivery is responsible for the strategic and operational leadership of Suvoda's financial services delivery organization — site payments and patient payments — on behalf of clinical trial sponsors worldwide. This role leads a unified, multi-function delivery organization spanning implementation, verification, and project management. The VP owns delivery quality, client escalations, P&L performance, and the ongoing adoption of AI-driven and agentic delivery tools across the organization. This position requires a hands-on, experienced leader with regulated industry experience (preference for life sciences or payments experience) and a proven track record of building, developing, and scaling delivery organizations in a fast-paced, PE-backed, growth-oriented environment. The VP reports to the SVP, Global Client Delivery. This role is remote-first. We prefer candidates located in or near Philadelphia, PA to support occasional in-person meetings; candidates outside the region should expect some additional travel to participate in these sessions.

Responsibilities

• Own end-to-end delivery quality and the client relationship for all financial services (site and patient payments) globally.
• Lead a unified delivery organization across implementation, verification, and project management, maintaining one leadership structure, one quality bar, and one operating rhythm.
• Serve as the senior escalation point for clients on financial delivery issues, managing problem resolution at the executive level.
• Own and report on key delivery metrics such as, but not limited to implementation cycle time, verification turnaround, customer satisfaction, and cost per study.
• Evaluate and evolve the delivery operating model including implementation, onboarding, and ongoing operations, to optimize quality, cost, and scale as the business grows.
• Partner with senior delivery leaders across Travel, RTSM, eCOA, and other product lines to define and maintain clean operating boundaries for shared, multiproduct clients, and to ensure those clients have a consistent and excellent experience.
• Own regulatory compliance, accuracy standards, and payment-workflow integrity across site and patient payment operations.
• Partner with Customer Success and commercial leadership to ensure delivery performance drives bookings and renewal outcomes.
• Lead, coach, and develop a multi-layered leadership team.
• Build and execute a retention strategy for high-performing individual contributors and team leads; proactively address attrition risk.
• Own P&L performance for the delivery line, including cost of goods sold (COGS) per study and margin, and design the organization to scale cost-efficiently.
• Drive resource planning, capacity forecasting, and workforce allocation across financial services delivery teams.
• Champion the adoption of AI-powered and agentic delivery tools within the organization; use AI-generated intelligence to drive proactive, same-day decisions rather than passive reporting.
• Develop and maintain training, certification, and process standards across delivery teams to ensure consistent quality at scale.
• Build strong cross-departmental relationships to resolve dependencies and ensure customer and business success.
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Progressive leadership experience serving customers in a regulated industry; payments and/or life sciences expertise strongly preferred.
• Proven track record leading a delivery organization of 75+ people, with direct, personal accountability for quality and on-time performance metrics; including direct P&L or cost-center ownership.
• Experience unifying or integrating a fragmented, multi-history, or post-acquisition delivery organization into a single operating model.
• Demonstrated ability to translate delivery quality into commercial outcomes (renewal, expansion, retention) in quantifiable terms.
• Excellent executive-level communication and client-management skills; experience serving as an escalation point for enterprise clients.
• Results-oriented, with a track record of driving major initiatives to a measurable positive impact on the business.
• Excellent judgment, with the ability to balance competing priorities, risks, and opportunities.
• Deeply curious, fast learner with demonstrated ability to rapidly gain command of a new industry, technology, and product.
• Comfort consuming AI-generated intelligence and analytics and using it to drive real-time operational decisions; agentic or AI-tooling adoption experience a plus.
• Ability to operate effectively in a fast-paced, PE-backed, growth-oriented environment.
• Candidates residing in or near the Philadelphia metro area are strongly preferred; candidates outside the region may still be considered.
• Ability to travel approximately 10–25% of the time.

#LI-JD1

Senior Product Manager - Activation

What you’ll do

• Own the end-to-end user journey from deposit to meaningful engagement, increasing the likelihood that customers take their next best step – whether that’s sending a payment, creating a card, or adopting a financial workflow
• Set the direction and define prioritized roadmaps for the team; ensuring we’re focused on work that solves user problems, enables product teams, and maximizes customer value
• Build systems that drive activation through in-product experiences, lifecycle marketing, and experimentation across surfaces like the dashboard and onboarding flow
• Define customer lifecycle strategies for different segments and product surfaces, identifying key inflection points and sequencing the right product interventions
• Use data and user insights to develop hypotheses, design experiments, and measure impact; not just feature usage, but customer progress and business value
• Help develop sticky experiences that make it simple for customers to adopt and find repeatable value across our platform

Who you are

• 7+ years of product management experience, ideally with horizontal, platform, or lifecycle teams; especially those accountable for delivering a quality user experience across surfaces. Bonus points for owning customer journeys or growth funnels in a product-led company
• Strong product intuition, with the ability to turn complex, cross-cutting problems into clear strategy, and to bring others along with your thinking
• Comfort working across disciplines, you’ve collaborated with design, engineering, marketing, and data teams, and know how to drive momentum even when no one reports to you
• A hands-on approach to execution, you’re just as comfortable getting into the details of UX, lifecycle triggers, or onboarding copy as you are shaping vision or setting goals
• Enthusiasm for working with talented (and opinionated) peers, and the maturity to engage thoughtfully and openly in a collaborative environment

Requirements

• 7+ years of product management experience, ideally with horizontal, platform, or lifecycle teams
• Experience delivering end-to-end activation journeys and lifecycle-driven growth strategies
• Strong cross-functional collaboration skills across design, engineering, marketing, and data teams
• Ability to use data and user insights to drive experiments and measure impact on customer progress and business value

Benefits and compensation

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using reliable compensation survey data. New hire offers are based on experience, location, and internal pay equity.

Target new hire base salary ranges for this role:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

Team description / company context

Activation is one of the most important levers to grow Mercury, turning new signups into enduring customers and introducing the full depth of what Mercury can do. This role sits at the center of that motion, shaping how people first experience Mercury, guiding them toward value, and designing systems that help them build trust, momentum, and confidence.

Notes

Mercury is a fintech company; banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Product Operations Manager

Role overview: Samsara's Product Operations team is looking for a hands-on builder who can help Product and Engineering teams make faster, better decisions with customer and product data. You will be part of the Product Operations team and will work closely with R&D leaders to turn ambiguous questions into rigorous analyses, repeatable workflows, and internal tools used across our Product and Engineering organization. You might investigate why customers struggle with a workflow, combine signals from thousands of support tickets and customer conversations, or build a dashboard that helps hundreds of product managers and engineers understand product adoption and customer pain. This is an individual-contributor role for someone who has already shown that they can build and ship. You do not need a technical background. However, you do need to be able to use modern AI and development tools to move beyond a prototype: work with data, write and debug code using AI, validate the results, put a useful tool in front of users, and improve it until people trust and rely on it. This is a remote position open to candidates based in the United States and Canada. Relocation assistance will not be provided for this role.

What you'll do

• Build and ship internal data and AI products that help Product and Engineering teams understand product usage, customer friction, and the highest-impact opportunities to improve.
• Analyze large volumes of structured and unstructured data—including product telemetry, support tickets, customer conversations, feature requests, surveys, and product metadata—to find patterns that would be difficult to see manually.
• Turn one-time analyses into reliable, repeatable tools and workflows with clear data definitions, quality checks, documentation, and feedback loops.
• Translate complex findings into clear, decision-ready recommendations, while preserving the evidence and methodology behind them.
• Own projects end to end: scope the problem, identify and connect the right data, build the first version, launch it, measure adoption and quality, and continue improving it.
• Use AI-assisted development tools thoughtfully—checking outputs, debugging failures, and applying sound judgment rather than treating generated work as automatically correct.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
• Hire, develop and lead an inclusive, engaged, and high performing team.

Minimum requirements

• 1–5 years of professional experience in a role such as product operations, data or product analytics, business operations, consulting, technical product management, or another environment where you solved ambiguous problems with data and technology.
• A demonstrated record of building and shipping something useful for real users—for example, an internal tool, application, a dashboard, automation, data product, or repeatable analytical workflow.
• Experience structuring and analyzing messy or large datasets, validating the results, and explaining what the analysis does and does not prove.
• Strong product and customer judgment: you start with the user problem and business outcome, not the technology.
• Clear written and verbal communication. You can explain technical or analytical work to non-technical partners without losing the important details.
• High ownership, curiosity, and attention to detail. You are comfortable learning quickly, asking sharp questions, forming a point of view, and iterating through ambiguity.

Ideal candidate

• Experience in a B2B technology company or working closely with Product and Engineering teams.
• Experience in Product Operations functions, working on defining and tracking product roadmaps, feature requests, and bringing the voice of the customer to every product conversation.

Annual Base Salary: $106,802.50 — $179,500 USD. This role is eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about total rewards and benefits below.

What you’ll bring to the team

• Ability to work with data, write and debug code using AI, validate results, and deliver useful tools to users.
• Commitment to Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
• Collaborative mindset to work with cross-functional partners and scale globally.