Remote 🚀 Management Jobs

We are looking for an Operations Manager to join our fully-remote workforce and become a key part of Woflow’s global data delivery efforts. Our Menu Transcription team is the pulse of Woflow, ensuring all data tasks are completed quickly and effectively using Woflow’s suite of proprietary software tools for multiple lines of business (LOBs). The Operations Manager will oversee the overall end-to-end process for a specific client account or region.

A strong Operations Manager must have superb time management skills and can multi-task with ease, all while communicating effectively with their peers and team leaders. They are obsessively focused on the details, and have an eye for spotting (and fixing) their mistakes before anyone else does. They are also a natural at solving problems and will stop at nothing to get the job done right.

What will you do:

Whoever fills the role of an Operations Manager for Woflow will be doing the following:

• Work closely with team leaders and quality team to ensure daily/weekly/monthly output targets are met, on time and accurately;
• Use Woflow’s proprietary tools to perform a variety of data structuring and standardization tasks;
• Attend daily/weekly/monthly Quality and Development meetings (as invited) and work with L&D and Quality to develop all learning/training materials for relevant client(s);
• Communicate reliably and effectively with all team members (auditors, pod leaders, managers, etc.) via proper channels;
• Identify key problems or issues with the data structuring and standardization process as they arise and drive efficiency and quality;
• Be responsible for the menu team’s adherence to client SLAs, both turnaround time and quality;
• Track and improve overall team efficiency and budget;
• Oversee and facilitate the successful scaling of the team to meet new output targets.

To be a successful applicant for the Operations Manager role at Woflow, you must have the following qualifications:

• At least 2-4 years experience in an operations lead or management position or anything similar. A strong plus if you have worked in a 24/7 environment or have previous menu transcription experience.
• Must have experience leading a team of at least 15+ team members / direct reports;
• Must have an interest in working in a fast-paced, high pressure environment;
• Native or bilingual proficiency in the English language, both written and spoken. If you know other languages too, that’s great.
• You are highly proactive, curious and driven. You seek answers to things you do not know.

What will you do?

• Be the main point of contact for existing payment providers – keep things running smoothly and address any issues that pop up
• Grow partnerships by launching new payments methods and expanding into new regions
• Hunt down promising new partners in existing and new areas to broaden our payment portfolio
• Build trusting, long-haul relationships with payment partners
• Track changes to conditions, issues, and key details in the partner database
• Support other departments on payment partner operations

You’re a perfect fit if you:

• Have 1+ years of experience working with B2B clients/partners
• Can negotiate like a pro
• Love analyzing things and finding insights
• Knows English way beyond “London is the capital of Great Britain” (B2 or higher)
• Bonus points is you know the fintech industry inside out

Does that sound like you? If so, let us know!

What you get in return:

• Remote or hybrid work from Yerevan
• Comprehensive onboarding
• Comfy workspace & work equipment
• Professional growth & English classes
• Driven culture & tight-knit team
• Hefty health package
• Taxi reimbursement
• Yummy lunches

We are seeking for a Head of Cloud IT Infrastructure who will have a pivotal role in implementing a cloud infrastructure for our company's products.

Your primary responsibilities will include:

• Providing resilient computing resources on demand.
• Offering monitoring and incident processing services.
  

We expect you to meet the following requirements:

• Possess a minimum of 5 years of IT management experience.
• Have a successful track record of moving servers to cloud storage.
• Have experience in budgeting and cost optimization.
• Be familiar with ITIL.
• Have experience in managing infrastructure, both on virtual cloud and public ones (VMM, AWS, Azure, GWS).
• Have experience in incident management and troubleshooting using tools like Datadog, Kibana, Jira, Zabbix and Grafana.
• Have experience in vendor management and project management.
• Fluent English & Russian.

Nice to have:

• Experience in virtualization (Hyper-V)
• Knowledge of Kubernetes.
• Knowledge of CDN (Akamai, CloudFlare).
• Knowledge of load balancing (Nginx).
  

What do we offer:

• Remote opportunity to work full time;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. If you are not eligible for Corporate Medical Insurance, the company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in the locations where we have offices or co-working. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.
  

Sounds good? Join us now!

The Scheduling Supervisor for the Grypho5 Managed Services Engineering Team is principally responsible for coordinating, distributing, and monitoring service delivery for technical support and project service tickets. This position reports to the Director of Managed Services and is 100% remote.  

An ideal candidate will be able to:

• Manage and maintain SLA adherence for multiple service boards and engineers while maintaining maximum quality of service
• Triage and prioritize inbound activity and distribute service tickets, to the best available resource, able to meet or exceed contracted SLAs
• Identify service tickets which are either in jeopardy of breaching SLAs or which are not making appropriate progress within the desired service ticket lifecycle
• Additional duties will include monitoring and reporting performance utilization, workflow distribution, and SLA adherence metrics to management.  

Responsibilities

• Ensuring appropriate workload distribution by monitoring all assigned service boards for service tickets to be assigned
• Responding to clients telephone calls and tickets
• Communicating with clients regarding their requests and requirements
• Monitoring, triaging, and updating service tickets for “Priority” and “Criticality” to ensure SLA adherence
• Escalating potential SLA breaches
• Distributing complex technical requests to appropriate skilled resources denoted by the SLA
• Coordinating and distributing work assignments to all Managed Services resources
• Monitoring all assigned engineers for workload saturation
• Escalating service tickets as needed to ensure timely resolution of service tickets
• Reviewing finished service tickets for completeness
• Coordinating on- and offboarding service tickets and projects
• Maintaining detailed documentation on standard operating procedures used for the SLA Coordinator role
• Creating and delivering reports as needed
• Additional duties may be assigned as needed

Preferred Skills

• Scheduling in a fast paced and busy environment
• Able to maintain wholistic oversight of highly dynamic service boards
• Able to understand and respond to complex technical requests
• Effective communication in any form or medium
• Able to prioritize and balance competing items to maximize utilization and efficacy of resources
• ConnectWise dispatch and service modules
• Knowledge of managed services industry and best practices
• Microsoft Office suite and tools
• Experience with service level agreements

Qualifications

• 1-2 years of support desk experience
• 1-2 years of dispatch or logistics experience in a fast-paced service environment
• Server, network, storage, and/or security support experience

To be eligible for this position, candidates must have legal residency within the European Union / UK / India / USA / Dubai or hold digital nomad status. We value diversity and welcome applications from individuals of all backgrounds and experiences.

Job Summary

Orbita, a venture studio based in Luxembourg, is currently looking for an experienced Product Manager with a background in FinTech and LegalTech to join our team.

As a Product Manager at Orbita, you will be responsible for leading a new B2B FinTech project. Your strong leadership skills, attention to detail, and ability to manage resources will be crucial for the successful launch of the new product in European markets. Additionally, your expertise in product and marketing strategies will play a significant role in contributing to the overall success of the project.

Responsibilities

• Conduct competitor research.
• Plan customer journey maps (CJMs) and product features.
• Conduct research interviews with B2B clients.
• Create detailed product plans and timelines.
• Coordinate and allocate resources.
• Monitor project progress and track key milestones.
• Conduct regular project status meetings, providing updates to senior management.
• Maintain project documentation.
• Foster a positive and productive work environment.

Qualifications

• Experience in FinTech or LegalTech projects.
• Proficient in conducting interviews with B2B clients in English.
• Strong leadership, communication, and interpersonal skills.
• Skilled in problem analysis, decision-making, and managing multiple priorities.
• Two years of experience in product management, including launching new products.
• Fluent in Russian and English (B2).

Benefits and compensation

• Competitive salary based on experience.
• Strong project and product cultures.
• Work with EU, US, and Asian markets.
• Minimal bureaucracy.
• Flexible work hours.
• Opportunities for professional growth and development with entrepreneurial environment.

How to apply

• Submit your resume.
• Complete the test assignment.
• You must have a residency permit and bank accounts outside of Russia and Belarus.

As a Senior Customer Success Manager, you will drive revenue growth, expand on customer engagement strategies, and ensure customer success through strategic goal planning and product adoption initiatives. In this role, you will lead the development and implementation of infrastructure to support the Customer Success team’s goal achievement, work with the team and leadership to develop effective KPIs, and provide guidance and coaching to ensure consistent delivery of product performance.

Our Senior Customer Success Manager will focus on four core areas of the customer lifecycle:

Advocacy

• Create Customer Success standards for customer engagement strategies, communication cadences, and creative approaches to encouraging customer advocacy.
• Monitor and improve customer satisfaction metrics such as NPS, CSAT, and referral rate per customer; work with the team to ensure we track the right metrics and set ambitious goals.
• Develop and execute programs to increase customer advocacy and drive referrals, researching best practices and industry trends to improve our approach continuously.
• Work with marketing to develop case studies and other customer stories to highlight successful customer outcomes and drive continued product advocacy.

Expansion

• Drive expansion revenue growth by increasing customer lifetime value and expansion revenue percentage
• Develop and execute strategies to increase revenue from our four major expansion revenue drivers: upgrades, accreditation services, fund administration, and inbound funding.
• Identify and pursue cross-selling and upselling opportunities to expand customer relationships and drive revenue growth.

Retention

• Develop and maintain a customer health score to monitor customer satisfaction and retention.
• Monitor and improve renewal rates and reduce churn rates.
• Identify and address potential churn risks proactively to prevent customer attrition.
• Track customer product feedback and identify feature opportunities to share with the Product team to ensure we’re building what our customers need.

Adoption

• Work with the Product team to stay on top of upcoming features and develop processes to ensure the Customer Success team is well-versed in the latest developments.
• Drive customer knowledge and feature adoption, ensuring customers are equipped to utilize all of InvestNext’s products and services.
• Develop metrics and incentives for the team to improve feature adoption
• Monitor and improve time to usage and customer effort score
• Develop and execute strategies to increase customer engagement and adoption
• Work with the Onboarding team to create seamless handoff flows
• Collaborate with Onboarding team leadership to ensure the customer is set up with the appropriate product knowledge to set them up for successful growth when their engagement with Customer Success begins

Requirements

• 5+ years experience working in a customer success role
• Experience with real estate investing and or commercial real estate is preferred
• Experience owning a book of business and driving expansion revenue/retention efforts
• Experience building a Customer Success infrastructure
• Experience working in a SaaS company, collaborating across multiple departments
• Experience creating playbooks and SLAs
• Can develop engagement strategies based on a wide range of customer personas
• Operate with a data and outcomes-focused mindset.

Benefits

• Generous equity grant; we want everyone to operate with an owner mindset and have a real stake in our success
• Robust medical, dental, and vision coverage, 99% employer-paid
• Nine company-wide holidays per year
• Uncapped paid time off, with required minimums to support our team’s personal balance and help avoid burnout
• 401k with 100% employer match, up to 4% annual salary
• Flexible working arrangement; work from home with flexible hours
• Travel to spend time with the team, including company-wide offsites
• Monthly budget to support your wellness and workspace needed
• 16 weeks of paid parental leave
• Laptop of choice

Salary

At our organization, we prioritize pay equity, transparency, and equal opportunities for career development. The salary range for this role is $90,000-$140,000, which includes a fixed component as well as a variable component known as On-Target Earnings (OTE). OTE represents the potential earnings achievable by meeting or exceeding performance targets. The final salary offered will be determined by experience level, role responsibilities, and the consideration of OTE. We believe in recognizing and rewarding exceptional performance while ensuring fair and competitive compensation for all employees.

We are seeking a skilled and dynamic Project Coordinator. The ideal candidate should have 1-2 years of relevant experience and possess a range of desirable skills including proficiency in Figma, Adobe Photoshop, creating presentations, working in MS Office, and Google worksheets. Your ability to multitask, generate fresh ideas, and communicate effectively will be vital to the position.

This position can be based in any of the following countries: Bulgaria, Georgia, Belarus, India, Thailand, Hungary, Romania, Latvia, Moldova, Kazakhstan, Azerbaijan, Armenia, Kyrgyzstan, Greece, or Serbia.

Responsibilities

• assist in organizing, planning, and executing project activities;
• coordinate project schedules, timelines, and resources to ensure project deadlines are met;
• collaborate with cross-functional teams to gather project requirements and deliverables;
• develop and deliver engaging presentations to convey project updates and results;
• utilize Figma, Miro and Adobe Photoshop to design and edit project visuals, ensuring high-quality deliverables;
• effectively communicate project status, risks, and issues to stakeholders and team members;
• conduct research and analysis to support decision-making and problem-solving within projects;
• actively participate in meetings, brainstorming sessions, and project discussions;
• assist in budget tracking and expense management for assigned projects;
• identify areas for process improvement and propose innovative solutions;
• collaborate with team members to ensure seamless communication and coordination.

Requirements

• 1-2 years of experience as a Project Coordinator or in a similar role;
• proficiency in Figma, Adobe Photoshop, creating presentations, working in MS Office, and Google worksheets will be considered an advantage;
• strong organizational skills with the ability to multitask and prioritize effectively;
• excellent written and verbal communication skills;
• proactive and self-motivated with the ability to work both independently and collaboratively;
• ability to generate fresh ideas and think creatively to solve problems;
• strong attention to detail and commitment to delivering high-quality work;
• fluency in English is required. Proficiency in Portuguese or Thai will be an advantage.

We offer

• Remote work model;
• Competitive remuneration;
  
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.

Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode not only offers a remote or hybrid work model but also presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.

Now we are looking for an active and highly motivated experienced Product owner for our product portfolio - Voicebot, Cloud communication platform, SMS Bot.

What will you do:

• Development of a roadmap, formation of a feature list, research of the existing customers;
• Development of the Vision of the product and the concept of tactics for bringing the product features to the market;
• CustDev, deep competitor research & analysis;
• Product descriptions & features
• Product updates, demos, trainings & newsletter
• Playing a leadership role in the Agile Scrum team;
• Setting requirements for product teams.

The ideal candidate should have:

• Experience as a Product Owner or a similar role in product management for at least 2 years in the field of telecommunications (mandatory!!!);
• Lanquages: English (B2 minimum). German lanquage as an advantage.
• Higher education (preferably in marketing, IT or telecommunications);
• Experience in solving analytical product problems, the ability to make product decisions based on the analysis of qualitative and quantitative data;
• Knowledge of agile development frameworks: scrum and kanban;
• Experience in UI modeling and prototyping;
• Planning skills, critical thinking;
• Orientation to the client, building long-term and mutually beneficial relationships with the client and colleagues.

What’s in it for you?

• Possibility of working remotely (or hybrid model in the Belgrade office).
• Personal development and career growth in an international company.
• Extended social package: corporate events, private health insurance, and Multisport cards.
• Possibility to acquire cross-functional and international experience.

In order to offer our customers the best service in the long term, the Customer Success department works constantly with and for our customers and helps them to improve their processes even further. If customer satisfaction is also your top priority and you are enthusiastic about innovative technologies, Dealfront is the right place for you!

Responsibilities

• You will support the customers assigned to you throughout their entire customer journey
• You will be responsible for the onboarding of your new customers in web sessions and on site
• You will develop and define customer expectations, needs, and goals
• You will give professional advice to your customers on the successful use of our platform
• You will identify and collaborate with our Account Management team to expand development potential within your customer base
• You will ensure customer success and the associated renewal rate

Requirements

• A completed commercial training, a comparable qualification or degree
• Empathy with customers, able to work independently and outcome-oriented
• Initial customer experience
• Fluent in German (written and spoken) and business fluent in English
• Enjoy regular communication by phone and email

Perks

• The chance to work with a very knowledgeable, high-achieving and fun team
• An international, diverse, dynamic and committed work environment
• The opportunity to work remotely, with a flexible work schedule
• Mental Health support with Auntie
• Company retreats in sunny locations and team off-sites - Last year we went to Croatia ;)

If this role excites you and sounds like a great fit, please apply!

We’re now looking for a Business Development Manager to join our ambitious team.

Your responsibilities will be:

• Hit or exceed a monthly quota of qualified meetings with clients and revenue conversion;
• Visit field events and go on business trips during probation period. This job implies regular business trips around countries where finance and fintech field develop rapidly;
• Collect market data before and during customer outreach to understand prospective customer needs and effectively communicate those needs;
• Focus on new clients and sales. Establish cooperation with the client, prepare reports, close the deals;
• Ensure that all clients are handled to the highest standards and everything is known about their corporate PR, marketing communications and digital requirements throughout the year;
• Configure CRM system, enter and lead information about clients and sales closings;
• Provide regular (weekly, monthly and ad hoc) feedback of sales activities to the Founder.

What we’re expecting from you:

• 2+ years experience working with clients in financial and public relations sectors, advertising and/or media sales would be an advantage;
• 1+ years’ experience making outbound calls (experience in a Sales Development or Business Development role), pursuing leads and moving them through the sales cycle;
• We expect proactive and independent position. We want a brave person who knows how to deal with sales and how to manage sales in the company. We expect you to hire and upbring team of sales in the future;
• We expect this person to learn fast, to have thirst for knowledge, to participate in field webinars or coach sessions together with the team;
• A solid track record of consistently delivering or exceeding sales targets and other relevant KPIs;
• The ability to understand the challenges our clients face, and clearly articulate company value proposition and use cases;
• Someone able to be confident running high volume pipelines in dynamic, quick moving, and rapidly changing environments;
• Excellent interpersonal and communication skills, mature and engaging personalities;
• High level of self-motivation, growth mindset and accountability. Ability to work both independently and as a team in a fast-paced working environment.

We offer:

• Competitive compensation and benefits packages;
• Opportunity to work in our offices around the world;
• Work in economically sustainable company;
• Opportunity of becoming a Head of Sales of the remote sales team;
• Supportive C-level managers, who are eager to help you deal with obstacles;
• A tight team with opportunities to work with and form relationships with all levels of leadership within the business;
• A culture focused on training and learning — coach sessions with the team, sessions with experts in the field, ongoing global trainings, lunch and learns, etc.

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

As PayIt continues to expand its presence in the public sector, we are seeking a dynamic Director of Payments Engineering to lead and drive our payment processing systems to new heights of reliability, security, and innovation.

The ideal candidate is based out of Kansas City or Austin, TX, however, highly qualified candidates will also be considered in the following markets (NC, TX, MO, KS, GA, VA, PA, UT, FL, TN, MI, IL, and OH).

What You’ll Be Doing:

As the Director of Payments Engineering, you will be a crucial member of our engineering leadership team and will be responsible for overseeing our Payments Engineering Teams and the development, enhancement, and maintenance of our payment processing infrastructure and related financial systems. Your organizational goals will align with enhancing our payment product offering and ensuring smooth and secure payment transactions for our state and local government clients and their citizens.

This role will play an integral part in empowering our government organizations and agencies to streamline their operations, enhance citizen services, and drive digital transformation and will be responsible for:

Strategic Vision: Collaborative partner with SVP Product, Lead Product Manager, and Product Teams to execute a strategic roadmap for payments engineering, aligning the Payments Teams’ with the company's broader objectives by establishing clear milestones and performance indicators.

Team Leadership: Develop and manage teams of skilled Payments Engineers including hiring, training, and mentoring team members by fostering a culture of collaboration, innovation, and professional growth. Set clear goals and performance expectations for team members and provide continuous feedback and mentorship to maximize their potential.

Integration and APIs: Collaborate with other engineering teams to ensure seamless integration of payment functionalities into our SaaS platform and develop APIs and SDKs to facilitate payment processing across various government applications.

Payment Systems Development: Oversee the design, development, and deployment of robust, scalable, and secure payment processing systems that comply with industry standards, government regulations, and best practices.

Risk Management: Collaborative partner in working with Information Security Teams and Engineering Teams to mitigate potential security risks related to payment processing, safeguarding sensitive financial data, and ensuring compliance with PCI DSS and other relevant security and compliance standards.

Industry Trends: Stay up-to-date with the latest developments and trends in payment technologies, financial services, and government payment regulations, incorporating relevant advancements into our payment systems.

Vendor Relationships: Manage relationships with payment gateway providers, financial institutions, and other relevant partners, evaluating their performance and negotiating contracts to optimize services and costs.

Quality Assurance: Implement rigorous testing processes to guarantee the accuracy and reliability of payment processing, including transaction handling, reporting, and reconciliation.

Compliance and Reporting: Work closely with legal and compliance teams to ensure adherence to state and federal financial regulations and oversee the preparation and submission of required reports.

What You’ll Need to Have:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Proven experience (5+ years) in a leadership role within payments engineering, leading multiple engineering teams in the SaaS or government technology sector.
• Proven experience leading product development engineering teams that ship products.
• Skills to hire and develop top engineering talent.
• Proven track record of establishing engineering goals, OKR’s, and KPI’s that drive engineering culture and meet business objectives and outcomes.
• In-depth knowledge of payment gateway integrations, payment processing protocols, and financial transaction security.
• Strong understanding of Card Data Processing, PCI DSS, NACHA, and other relevant payment industry standards.
• Strong analytical and problem-solving skills, with a focus on delivering reliable and scalable solutions.
• Excellent communication and collaboration abilities to work effectively across cross-functional teams.

Bonus Points For:

• Experience working with state and local government agencies or in a highly regulated industry is a plus.

Annual Salary Range:

$150,000—$200,000 USD

Why Work For Us:

• Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
• You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt
• People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
• We #payitforward with our corporate volunteer program, serving the communities where we work and live.
• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.  

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

Tasks

• Technical leadership in a team of 5 people.
• Mentoring: code review, assistance in finding technical solutions for programmers, individual development of programmers.
• Solution architecture development (Arch Vision, Integration Arch, System Design): c4, sequence diagram, use case diagrams, writing swagger and proto contractor.
• Execution control – responsibility for deadlines and decisions.

Our expectations

• Perfect knowledge of Go.
• SQL: MySQL, PostgreSQL.
• NoSQL: Redis.
• Message bus: Kafka/Rabbit/ZMQ.
• CI/CD: Teamcity / Gitlab CI.
• Docker.
• At least 5 years of experience in commercial software development.
• Understanding the REST API concept.
• Git flow skills.
• The ability to clearly express your thoughts to interlocutors with different levels of technical literacy.
• Experience in managing a team of at least 5 people: mentoring, code review, individual development of employees.
• Willingness to take responsibility for solving business and technical problems.
• Active experience in working out the architecture of solutions.

Will be a plus

• Node.JS, Java or Python.
• Experience in fintech.
• The practice of using OpenTracing.
• Commercial or personal experience with blockchain, web3, crypto products.

Additionally

• Willingness to discuss relocation to Georgia.
• The ability to work from anywhere in the world.

The Sales organization is leading our charge in growing the number of financial institutions Narmi serves, as well as building confidence with prospects in Narmi's solution.  The Sales team is comprised of Sales Development Representatives, Growth Executives, Directors of Growth, and Sales Engineers who are all focused on growing the adoption of Narmi's platform across the financial institution market.

What you'll do:

• Be accountable for traditional new sales responsibilities, including growing revenue by managing all aspects of the sales process, including building and managing new relationships, with financial institution prospects
• Leverage existing contact database specifically as it relates to regional and community financial institutions in order to grow pipeline
• Run complex deals and lead prospects through the discovery and procurement process, including platform position, sales objectives, due diligence, business case development and legal
• Own a quota as you prospect new customers, deliver product presentations, develop sales presentations and and generate proposals
• Develop a strong understanding of the Narmi Platform and its key differentiators
• Be a resource in helping set the direction for the future growth of the Sales team
• Travel up to 25-40% of the time

What you'll bring:

• 10+ years of direct selling or interaction with financial institutions or large scale enterprises at large ACVs
• Demonstrable relationships with C-Suite stakeholders, preferably at regional and community financial institutions
• A track record of negotiating, structuring and executing complex agreements
• Prior experience leading cross-functional teams through large deal close processes
• An ability to learn and apply complex, industry specific concepts

• Duration: 6 months
• Starting date : Soon as possible or December 2023
• Salary: between 1200 and 1400€ (based on experience)
• Languages: English and French, English and German, English and Dutch or English and Italian.
• Location: Paris, Düsseldorf or Rotterdam.
• Partial remote work is possible, to be discussed with the supervisor
• Since Shippeo operates internationally we will exclusively review CVs that are in the English language.

As an intern in the Customer Success team, you will join a team of 10 members with diverse international backgrounds who are responsible to manage the adoption and success of the Shippeosolution across multiple customer organizations and a wide range of different industries.

Under the supervision of your mentor, you will assist in multiple steps of the customer journey and, depending on your performance, you may be given the opportunity to manage projects completely autonomously. Your responsibilities will include:

• Support in the implementation and adoption of Shippeo towards customers
• Organize, coordinate and follow-up on the actions agreed on with customers
• Specify customers' needs related to the platform and communicate and report regularly with Shippeo's internal teams to ensure a smooth implementation process
• Prepare and regularly conduct weekly meetings and business reviews with customers to update all stakeholders on the project progress (on-site or off-site)
• Work on internal cross-team projects and initiatives to further strengthen our product and organization

You are our next Shippian if you:

• Are fluent in English and one of the following: French, German, Dutch, Italian.
• Are currently enrolled in a Master Degree program from an Engineering or Business school
• Have profound analytical skills and can efficiently handle daily customer requests.
• Demonstrate strong communication skills, both written and verbal.
• Are well-organized in your work and can handle multiple responsibilities.
• Are autonomous and willing to take on responsibilities in a startup that aims to revolutionize an entire sector.

As a Product Manager at Ncontracts, you will contribute to the product line strategy for the products you own and ensure our customers are delighted by the products you put in front of them through flawless execution. You will play a vital role in leading your squad on their journey to building these products and we want your unique perspective to create the solutions that advance our business and your career.

In this role, you will be responsible for

• Relentlessly Prioritizing product capabilities based on market trends and customer needs to meet the requirements of more than 4,000 customers. With a business growing as fast as we are, there is no lack of opportunities to pursue every day. What you decide to put in front of the teams to deliver is vitally important to our success.
• Collaborating with customers, potential customers, and internal stakeholders to identify and recommend the right solution at the right time considering our strategic direction, your research, and knowledge of our capabilities.
• Assist in GTM Activities so that our customers who rely on Ncontracts as a key part of their business process understand the value of our products and services. Communicating new features and product improvements, both internally and externally, will improve adoption and overall customer delight.
• Learning from your fellow product team members and mentors within the organization with a thirst for knowledge to grow your career as a product manager. We strive to be a world-class product organization that builds elegant, market-driven products for our customers and potential customers across various industries.
• Educating others about your product line, both internal teams and customers, to contribute to the overall success of the portfolio.

You will

The ideal candidate will have a proven track record of working with development teams, internal stakeholders, and customers to prioritize, document, and direct the delivery of new features and enhancements to existing software products.

• Results Driven: We are looking for a hungry, driven Product Manager that can deliver results, not just outcomes, across the teams you serve.
• Customer-Centric: In addition to optimizing the delivery of our products, the product team must remain customer-centric and always put the customer first while testing, deploying, and executing hypotheses.
• A Communicator: The ability to clearly articulate complex problems and solutions to audiences with varying degrees of technical acumen is vital to growing a successful product.
• Analytical: Possess strong analytical skills with attention to detail and accuracy and enjoy leveraging data to make decisions.
• A Negotiator: Able to build strong relationships and achieve compromise with cross-functional teams to move towards a clear objective and outcome.

The essentials

• A bachelor's degree in business, marketing, or related discipline; MBA preferred
• 3+ years of relevant work experience, ideally in a B2B SaaS company, is required
• Experience working in an agile software development environment is strongly preferred
• Experience in the financial services technology ("FinTech") or Regulatory (RegTech) industry is preferred
• Working knowledge of common statistical and analytical techniques as part of commercially available data analysis solutions is highly desirable
• Experience with one or more product analytics tools such as Pendo, Amplitude or Adobe Analytics is preferred

We offer

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days
• And much more!
  

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $105,000 to $115,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We’re looking for someone with a unique talent set - someone who understands sales and can “speak the language” with sales managers, reps, and directors. Someone who can synthesize various use cases into clear problem statements. Someone who cares deeply about product details, has a great sense of product aesthetics, and can discuss the nitty gritty with engineers.

As a small PM, Design, and Engineering team you'll be responsible for all aspects of delivering a feature — from concept through discovery and development up to managing its delivery.

What you’ll do...

• Turn vague into concrete. Talk with customers to discover & define their needs, understand their problems, and document their use cases.
• Write problem statements that clearly define shared needs across customers.
• Create detailed product specs from your problem statements through collaboration with Product Design and Engineering.
• Project manage the delivery of the feature — get it on the engineering roadmap and ensure it's delivered on time and up to the Product team's standards.
• Prepare for launches: work with the Support, Success, and Marketing teams on positioning/collateral, manage beta testers, and go-to-market activities.
• Own the data: define adoption/usage metrics, measure success, collect feedback, monitor impact, and share learnings.

You should...

• Be located in an American Time Zone
• Have 3+ years of Product Management experience shipping B2B SaaS for SMBs.
• Have 3+ years experience at software/internet companies in a product, engineering, or customer-facing role.
• Love listening to customers and diving deep into their problems and needs.
• Be detail-oriented, organized, and great at writing.
• Have good product vision & design sense.
• Be comfortable writing specs, drawing wireframes, & rapidly iterating on new feature ideas.
• Have experience with metrics/analytics tools
• Be growth minded; pushing to ship Product that focuses on moving the needle.

Bonus points if you...

• Have experience in sales or with sales tools / CRMs
• Have significant experience in Figma or other design/prototyping tools
• Have a technical/engineering background, not afraid to dabble in Python, HTML, CSS, or SQL.

Why Close?

• Watch our most recent culture video featuring our annual team retreat in Italy
• 100% remote company
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Contributor to Stripe's climate initiative
• Our story and team 🚀

Our Values

• Build a house you want to live in -- Examine long-term thinking and action
• No BS - Practice transparency and honesty, especially when it’s hard
• Invest in each other -- Build successful relationships with your coworkers and customers
• Discipline equals freedom -- Keep your word to yourself and others
• Strive for greatness -- Constantly challenge yourself and others

How We Work Together

• Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.
• Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.
• Appreciation for Deep Work: *During your normal work day, not after a day a meetings*.
• Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.

As an employer, we offer you not only an attractive working environment, but also the opportunity to get involved in challenging, highly exciting projects and become a member of a competent team. If a high level of commitment combined with professional and personal development are motivating factors for you, then you have come to the right place.

Job Description

• After successful familiarization, planning and execution of international stage technology projects (mechanical and plant engineering)
• Deadline and cost management, taking into account or ensuring customer satisfaction
• Central contact for customers, partners and subcontractors
• Coordination of a highly qualified team for engineering, commercial project management, purchasing and assembly
• The place of work is Vienna - depending on the project: partly intensive on-site supervision (up to 50%)

Qualifications

• Completed TU-/FH- studies in the field of mechanical engineering, mechatronics or similar
• Business management knowledge is an advantage
• Strong interest in handling and supervising projects in the field of mechanical and/or plant engineering
• 2-3 years of professional experience e.g. in mechanical design in mechanical or plant engineering advantageous
• Flexibility, ability to work in a team and entrepreneurial thinking
• Fluent in written and spoken German and English, any other foreign language would be an advantage
• MS Office, MS Project and SAP skills are advantageous
• Willingness to travel internationally (approx. 30 %-50 %)

Additional Information

In addition to the KV minimum of € 46,350.00, we offer an overpayment in line with the market in an AI contract, according to your education and professional experience, as well as the advantages of an international company with headquarters in Vienna. Training and development opportunities as well as an exciting, multicultural project environment and collaboration in a team with outstanding expertise are part of the working environment. Furthermore, we offer you a comprehensive training and exciting development opportunities in our company.

Flosum seeks a performance-oriented, thoughtful, and experienced VP of Partnerships and Alliances to develop, manage, and deliver significant business impact.

This critical role will create an effective partner channel at scale. We are looking for a strong leader with exceptional intelligence, problem-solving abilities, and collaboration skills, who can develop, guide, and lead complex relationships, navigating all commercial motions with our partners.

The ideal candidate for has knowledge and experience in areas like DevOps, data protection, and business continuity. You will bring a unique value proposition to our current and prospective channel community. We require a strong ability to communicate and build relationships with a diverse range of people including sales, product management, marketing, service delivery, support teams, and senior management within our partners. This role is responsible for achieving sales bookings, partner recruitment & enablement objectives globally. This role leads a team that wins, maintains, and expands relationships with partners and alliances, as well as drives revenue and market share growth in line with company expectations.

The objective:

• Define our global partner strategy, develop annual and quarterly plans and KPIs
• Command this critical role in the company’s path to growth over the next several years with the support of the entire management team
• Foster and develop executive level relationships within our key strategic partners and alliances
• Deliver presentations and discussions with partners and their clients to introduce our solutions with credibility and excitement, the benefits of our technology, and help to architect the commercial motions together with our partners and our commercial teams
• Develop KPIs and financial models to identify/measure the impact of the channel on the overall business
• Develop joint value propositions and sales motions customized for each of our partners
• Lead, leverage, and align stakeholders to help drive the technical and account-based solutions required for each partner and their clients
• Meet assigned targets for sales volume and strategic objectives
• Develop and manage a global team to scale at a rapid pace.
  

Qualifications:

• Intrinsically motivated, accountable, coachable, thrives on team performance
• Creative thinker, looking for new opportunities and ways to increase the value of partnerships
• Successful experience driving value disruptive change within customers
• Scalable potential with more responsibilities and breadth as our organization grows
• Mature, inspirational, and credible communicator with exceptional presentation skills
• Data-driven and analytically minded
• Strong team coach/leader who can inspire a high performing team and nurture talent
• A foundational understanding of the biggest challenges and opportunities of our customers and their needs
• Highly organized and structured thinker, with the ability to present ideas and plans in a clear and actionable manner
• Strong ability to anticipate issues and engage effectively with internal and external stakeholders.
  

Additionaly:

• 15+ years of experience in related technologies, ideally SaaS and data protection
• Experience required with technology partner channel/alliance strategy and development, business development, or corporate development
  

Benefits:

• Competitive Compensation Package
• Competitive Health Benefits
• 401K
• Unlimited Performance-Based Time Off plus all major U.S. holidays
• Flexible work hours
• Remote work location

Location: Dubai office or Remote 

The Project Manager will play a pivotal role in overseeing the development process, ensuring seamless communication between stakeholders and the development team. They will be responsible for tracking developer progress, addressing any issues with logged hours, and assessing overall productivity. Additionally, will be tasked with decomposing tasks into high-level checklists, managing the development of new components, services, and web applications, and coordinating with an external outsourced development team. The ideal candidate should have a strong background in software development project management, proficiency in relevant tools and methodologies, and a track record of successful project delivery.

Key Responsibilities:   

• Monitor the activities and progress of developers throughout the week.
• Address and resolve any discrepancies in logged hours, understanding the reasons behind them.
• Evaluate and report on the productivity of individual developers.
• Break down project tasks into high-level checklists for effective management and tracking.
• Lead the development of new components, services, and web applications.
• Oversee the various stages of development, ensuring quality and timeliness.
• Serve as the primary communicator and link between stakeholders and the development team.
• Regularly update stakeholders on project progress, challenges, and milestones.
• Plan and organize sprints, ensuring deadlines are met.
• Keep documentation up to date and accessible for the team.
• Communicate, plan, and monitor activities of the external outsourced development team.
• Ensure alignment with project goals and timelines.

Requirements  

• Prior experience in E-commerce or FinTech is preferred.
• Proven track record in project management within software development.
• Expertise in Jira and Confluence for project tracking and documentation.
• Familiarity with SCRUM and Agile methodologies.
• Strong business expertise, leadership skills, and operational proficiency.
• Energetic and positive attitude.
• Adaptability to a fast-changing, rapidly growing industry.
• Excellent verbal and written communication skills in English.
  

Benefits  

• A competitive compensation package.  
• An option of working remote as a contractor, with the possibility of moving to full time employment in Belgrade or Dubai, which would include additional benefits such as:  
• Health Insurance. 
• A yearly paid ticket home. 
• EOS benefits. 
• Opportunity for professional growth and development. 
• Collaborative work environment and supportive team culture. 
• Freedom you won’t experience anywhere else. 

As a Product Owner at TelQ, you will be a pivotal force in defining and delivering world-class solutions. You will collaborate closely with cross-functional teams to drive the development of innovative products and help ensure the final quality of our key products.

Key responsibilities:

• Create and manage the execution of a product roadmap, ensuring it aligns with customer needs, market trends, and technology advancements.
• Works with multiple teams to understand the requirements and constraints for building the product.
• Define and document detailed product requirements, including user stories, use cases, and acceptance criteria that guide the agile software development team.
• Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams.
• Analyses ongoing sprint updates and from this reflection builds the focus of the next sprint.
• Solve product-related problems, make decisions, and complete trade-off analyses to stay on track toward business deliverable commitments.
• Participate in agile development processes, including sprint planning, backlog grooming, and daily stand-ups.
• Stay up-to-date with industry trends, competition, and emerging technologies to inform product decisions.

Skills and qualifications:

• Experience in the telecom industry (especially with SMS) is highly preferred;
• A strong understanding of telecommunications technologies, services, and market dynamics is desirable;
• Previous work experience as a Product Owner or a similar role in product management is a plus;
• Hands-on experience in managing the delivery of software products or solutions is a plus;
• English language – Professional working proficiency;
• In-depth knowledge of agile methodologies and product management tools;
• Outstanding communication, presentation, and leadership skills;
• Well-organized and thorough approach; able to structure, analyze, and answer major business questions, balancing multiple requests and competing priorities;
• Sharp analytical and problem-solving skills;
• Creative thinker with a vision;
• A passion for innovation and a customer-centric mindset;

Why you should work with us:

• Start-up environment in combination with financial stability and a real opportunity to grow a Successful SaaS platform.
• Technology stack. We use a lot of leading tech in our stack and we will ensure that it always remains up-to-date.
• Ability to make a significant impact. Most of your tasks will directly impact features used by the largest mobile network operators, SMS aggregators, and enterprise companies in the world that rely on our service.
• Great company culture. A chance to work in a small, friendly team that likes to take good care of each other and grow together

Benefits & Perks:

• A competitive compensation package.
• Paid courses and certification to advance your skills.
• Fully covered medical leave.
• 25+ days annual leave.
• Flexibility in working hours and remote working.
• Top-notch company equipment.
• Team building activities.