Weโre looking for a curious and impact-driven Machine Learning Engineer to join our team and accelerate the development of robust, high-performing ML solutions across key business areasโincluding credit scoring, collection, antifraud, sales and other.
This role combines hands-on development with strategic input, offering a chance to work on high-stakes, high-visibility projects from day one, collaborating with multiple departments and stakeholders to drive measurable business impact through better models
Preference will be given to candidates open to relocating to Manila; remote work is also possible with an initial working trip to Manila for 1โ2 months
Your future tasks:
- Own the end-to-end lifecycle of ML models: from EDA, feature generation, and hypothesis testing to production deployment and monitoring
- Evaluate model performance and business impact, and iterate for continuous improvement
- Explore and integrate new data sources (internal and external), identifying additional predictive signals
- Contribute to advancements in modeling techniques, including geospatial and graph-based methods where relevant
What we expect from candidate:
- 2+ years of experience as a Machine Learning Engineer or Data Scientist, ideally in fintech or fast-paced product environments
- Strong skills in Python and SQL; comfortable using Git
- Solid foundation in classical ML techniques and Statistics; fluency in libraries, such as Pandas, Scikit-learn, NumPy, SciPy, Matplotlib/Seaborn/Plotly, Statsmodels, XGBoost/LightGBM/CatBoost etc.
- Experience in credit risk modeling is a plus
- Background in graph ML and/or experience with advanced geospatial analytics is an advantage
- Experience working with AWS (or other cloud environments) is a plus
What we create:
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer:
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
In today's world, traditional banking practices and conventional lenders have failed to keep pace with innovation. People deserve better financial services. At Salmon, we recognized this gap and decided to shake things up.
Led by a dynamic team of financial professionals and entrepreneurs, and backed by world-class investors, Salmon is on a mission to revolutionize financial services. Weโve built a business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group, and other investors โ despite a challenging market. Through innovative technology, intuitive product design, robust security measures, advanced data analytics, and unwavering dedication to customer saisfaction, we're redefining what it means to bank in the modern era.
We are building Salmon to become a financial technology business that works impeccably 24x365, providing easy access to finance for millions of Filipinos. We aim to foster financial inclusivity and empowerment with our customers.
We thrive on challenges and opportunities for growth. Our team is constantly seeking individuals with sharp analytical minds and a knack for innovation. If you're someone who loves tackling complex problems and isn't afraid to voice your ideas, then Salmon is the perfect place for you.
More about us
Over the past year we have created and launched financial products that already work and bring profit. We, like any startup, started with $16 million in seed investment and raised $20 million in debt financing, we are trusted by Disrupt AD fund from UAE, Argentem Creek Partners, as well as investors from Europe and Philippines.
Our plans are to become a unicorn and leading fintech in Southeast Asia in 3-5 years, we have a team of professionals and all the necessary resources.
If you have a passion for fintech, can find creative solutions and want to contribute to the development of successful products, this challenge is definitely for you!
We have many challenges that our team has to solve quickly and efficiently. It gives a huge room for development.There are many processes to create or improve, so we are looking for someone with a systems and analytical mindset, who can offer and argue their ideas.
Your Future Tasks
- Collaborate with a team to develop banking APIs for mobile applications and various other services.
- Utilize modern technologies such as Ktor, jooq, coroutines, and Arrow to build robust and scalable solutions.
- Contribute to the development and maintenance of public APIs, SDKs, and frameworks to streamline internal processes.
- Integrate with other platforms and services in a scalable manner.
- Assist in building and scaling banking and partner platforms.
What we expect from candidate
- At least 3 years of software development experience in the JVM environment, familiarity with Kotlin and concurrent programming understanding is an advantage (any approach is ok: coroutines, goroutines, futures, actors, async-await, green-threads, etc.)
- Striving for quality architecture. Understanding of basic techniques (event-driven, domain-driven, etc.) and fundamental knowledges: OOP, SOLID, ACID and other.
- Understanding of how distributed systems works (cap, eventual consistency and so on)
- Experience with containerization and container orchestration, preferably Docker and Kubernetes in an AWS environment.
- Willingness to embrace continuous learning and knowledge-sharing within the team
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
Your Future Tasks
- Develop and implement individual features from scratch, ensuring high-quality code and performance.
- Collaborate with designers, Product Managers, and backend engineers to define and implement user-facing features.
- Integrate RESTful APIs into the Android app, ensuring smooth data communication.
- Conduct code reviews, provide constructive feedback, and refactor code to maintain high quality.
- Troubleshoot and debug issues reported by users or identified through testing.
- Work closely with the QA team to ensure proper testing and quality assurance of the Android application.
What we expect from candidate
- 3+ years of experience in Android development using Kotlin.
- Strong knowledge of Android SDK, Jetpack components, and Jetpack Compose UI.
- Experience with reactive programming (Kotlin Flow).
- Proficiency in dependency injection frameworks (Dagger or Hilt).
- Experience integrating RESTful APIs with OkHttp.
- Solid understanding of software development best practices, design patterns, and architecture principles (MVVM, Clean Architecture, etc.).
- Experience with Git and version control workflows.
- Strong problem-solving and debugging skills.
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
If you wanna join our team - feel free to apply!
We are looking for a developer to join our Core development teams. In this role, you will develop reliable and scalable microservices that form the core of our banking related solutions.
Your Future Tasks
- Collaborate with a team to develop and enhance platform solutions for banking product
- Develop scalable microservices in the JVM environment using Spring Boot.
- Implement event-driven architecture with a focus on DDD and eventual consistency.
- Build and maintain scalable, reliable APIs and services.
- Contribute to internal SDKs and frameworks for streamlined service use.
- Integrate with other platforms and services in a scalable manner.
- Assist in building and scaling banking and partner platforms.
What we expect from candidate
- 3+ years of software development experience with the JVM environment. (Good knowledge of Kotlin is advantageous)
- Experience using Spring Boot in a microservice environment
- Track record of working in an agile setup using continuous deployment and delivery
- Experience with event-driven architectures, domain-driven design, and eventual consistency
- Experience and joy in embracing a continuous knowledge-sharing approach within the team
- Experience with containerization and container orchestration (Docker and Kubernetes preferred) in a cloud environment (AWS preferred)
Bonus points if you have
- Experience in building publicly available APIs & services
- Experience in building SDKs and frameworks to streamline the internal usage of services
- Integrate with other platforms and services in a scaling way
- Experience in building banking, and partner platforms and scaling them up
- Experience in building BPM solutions using Camunda (will be an advantage)
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
As our portfolio of LowCode projects within the POS domain expandsโencompassing initiatives such as SNP, Referral, and Merchant Adminโthe demand for development resources has grown significantly. Our current team members are already operating at full capacity, which presents a challenge to maintaining timely deliveries and high-quality output. Adding one more LowCode Frontend Developer will:
- Boost Velocity: With an additional dedicated front-end resource, we can take on new features and enhancements without compromising the speed of existing deliverables.
- Maintain Quality: A larger team allows for better distribution of workload and more thorough code reviews, leading to fewer defects and higher-quality releases.
- Improve Scalability: As we foresee further growth and potential new projects in the POS domain, this extra resource ensures the team can seamlessly scale and meet increasing demands.
In essence, one more LowCode Frontend Developer is crucial for handling our growing project pipeline effectively while ensuring reliable, high-quality outcomes for all stakeholders.
Responsibilities
- Automate and optimize business processes using low-code and no-code solutions like n8n, Retool, and Buuble.
- Develop and enhance internal admin interfaces on platforms such as Buuble/Retool or by undertaking test projects.
- Design and manage relational databases like MySql, PostgreSql, and write complex queries for data extraction.
- Create tailored interfaces on Retool and Bubble to meet the needs of internal users.
- Drive efficiency by automating processes through the n8n platform.
- Collaborate with English-speaking team members to understand company processes and ensure effective communication.
- Utilize analytical thinking to tackle complex challenges and provide innovative solutions.
Requirements
- Proficiency in building internal admin interfaces on platforms like Bubble/Retool, or readiness to complete a test.
- Strong grasp of designing relational databases and crafting intricate SQL queries.
- Intermediate skills in HTML/CSS
- Intermediate-level JavaScript skills.
- Intermediate-level English language proficiency.
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
We have many challenges that our team has to solve quickly and efficiently. It gives a huge room for development.There are many processes to create or improve, so we are looking for someone with a systems and analytical mindset, who can offer and argue their ideas.
Your Future Tasks
- Collaborate with a team to develop banking APIs for mobile applications and various other services.
- Utilize modern technologies such as Ktor, jooq, coroutines, and Arrow to build robust and scalable solutions.
- Contribute to the development and maintenance of public APIs, SDKs, and frameworks to streamline internal processes.
- Integrate with other platforms and services in a scalable manner.
- Assist in building and scaling banking and partner platforms.
What we expect from candidate
- At least 3 years of software development experience in the JVM environment, familiarity with Kotlin and concurrent programming understanding is an advantage (any approach is ok: coroutines, goroutines, futures, actors, async-await, green-threads, etc.)
- Striving for quality architecture. Understanding of basic techniques (event-driven, domain-driven, etc.) and fundamental knowledges: OOP, SOLID, ACID and other.
- Understanding of how distributed systems works (cap, eventual consistency and so on)
- Experience with containerization and container orchestration, preferably Docker and Kubernetes in an AWS environment.
- Willingness to embrace continuous learning and knowledge-sharing within the team
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
Over the past year we have created and launched financial products that already work and bring profit. We, like any startup, started with $16 million in seed investment and raised $20 million in debt financing, we are trusted by Disrupt AD fund from UAE, Argentem Creek Partners, as well as investors from Europe and Philippines.Our plans are to become a unicorn and leading fintech in Southeast Asia in 3-5 years, we have a team of professionals and all the necessary resources.If you have a passion for fintech, can find creative solutions and want to contribute to the development of successful products, this challenge is definitely for you!Your Future Tasks
- Develop and maintain mobile application using Flutter and Dart.
- Write and maintain unit, integration, and end-to-end tests to ensure product quality.
- Optimize performance and implement best practices for UX/UI.
- Work with REST APIs, third-party SDKs, and native Android code (Java/Kotlin).
- Collaborate with designers, backend developers, and QA engineers to deliver high-quality features.
- Ensure clear communication and alignment within a multilingual team (English-speaking and Russian-speaking members).
What we expect from candidate
- 3+ years of experience in Flutter/Dart development.
- Strong knowledge of architectures such as BLoC, RxDart, and Clean Architecture.
- Familiarity with Domain-Driven Design (DDD) principles and why they matter for building scalable, maintainable systems.
- Experience with native Android development using Java/Kotlin.
- Proficiency in working with Firebase (Push Notifications, Crashlytics) and analytics.
- Hands-on experience with state management solutions (e.g., Provider, BLoC).
- Knowledge of version control systems (Git) and publishing apps to Google Play/App Store.
- Experience with CI/CD pipelines using tools such as GitHub Actions, GitLab CI, or similar platforms.
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
If you wanna join our team - feel free to apply!
In today's world, traditional banking practices and conventional lenders have failed to keep pace with innovation. People deserve better financial services. At Salmon, we recognized this gap and decided to shake things up.
Led by a dynamic team of financial professionals and entrepreneurs, and backed by world-class investors, Salmon is on a mission to revolutionize financial services. Through innovative technology, intuitive product design, robust security measures, advanced data analytics, and unwavering dedication to customer saisfaction, we're redefining what it means to bank in the modern era.
We are building Salmon to become a financial technology business that works impeccably 24x365, creating thousands of jobs and providing easy access to finance for millions of Filipinos.
Our vision extends beyond just profits; we aim to foster financial inclusivity and empowerment with our customers. Our goal is to ave the way for a brighter, more accessible financial future and we invite you to join us on this journey of discovery in the new world of finance.
We thrive on challenges and opportunities for growth. Our team is constantly seeking individuals with sharp analytical minds and a knack for innovation. If you're someone who loves tackling complex problems and isn't afraid to voice your ideas, then Salmon is the perfect place for you.
Your Future Tasks
- Crafting, developing, and managing scalable AWS infrastructure.
- Establishing and maintaining effective CI/CD pipelines for optimized application deployment.
- Monitoring and swiftly resolving application and infrastructure issues.
- Collaborating seamlessly with cross-functional teams to ensure smooth software integration and deployment.
- Assuring adherence to security policies and industry best practices.
- Driving automation of infrastructure and application deployment processes.
- Ensuring the resilience and availability of production systems.
Technologies we use: Mongodb, Elasticsearch, Postgres, Mongodb atlas, Kafka, Opensearch, Redis, Rds, Gitlab-ci, Msk, Ansible, Linux, Elasticache, Python/Go, Cloudflare, Terraform, Vpc, Ec2, AWS, s3, flux, route53, eks, flagger, cloudwatch, istio, envoyproxy, cloudfront, vm metrics, tgw, vpn, karpenter, network firewall, netwokc acl, coast optimize aws, security group, alb/nlb
Successful Completion of These Tasks Will Require
- Over 3 years of professional experience in Cloud, Infrastructure, or Software engineering.
- Profound familiarity with AWS services, encompassing EC2, S3, RDS, CloudFront, VPC, Lambda, and more.
- Mastery of Infrastructure as Code (IaC) tools like Ansible, Terraform, and AWS CDK.
- Adeptness in containerization and orchestration technologies, including Docker, Kubernetes (EKS/ECS).
- Proficiency in scripting languages like Python, Bash, or Golang.
- Hands-on experience with CI/CD tools such as Gitlab, Gitlab-CI, and FluxCD(v2).
- Strong grasp of networking principles and protocols.
- Competency in Service Mesh, specifically Istio.
- Familiarity with monitoring tools: Prometheus, VictoriaMetrics, AlertManager, and Grafana.
- Ability to thrive in a dynamic, fast-paced work environment.
- Exceptional analytical, problem-solving, and communication abilities.
Why would it be cool to work with us?
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
Mira Search, a leading HR agency from Dubai, is hiring on behalf of our client - one of Europeโs largest digital consumer lending groups.
We are looking for an experienced Debt Collection Manager to join a dynamic financial team in Manila, Philippines. This role involves leading the debt collection team, optimizing recovery processes, and collaborating with various departments to enhance operational efficiency.
Key Responsibilities:
- Managing the Debt Collection Process: Overseeing all stages of customer interaction, from initial reminders to debt recovery, ensuring effective collection strategies.
- Process Improvement: Developing and implementing initiatives to enhance the efficiency of debt collection, taking into account different loan types, including short-term, long-term, and secured vehicle/motorcycle loans.
- Performance Monitoring: Tracking key performance indicators (KPIs) such as Recovery Rates, Roll Rates, Cost of Collection, and other operational metrics.
- Team Leadership: Setting goals, managing performance, conducting regular meetings, and ensuring smooth coordination within the collection team.
- Enhancing Communication Channels: Implementing and optimizing various communication methods (IVR, SMS, push notifications, email, etc.) to improve customer interaction and debt recovery outcomes.
- Cross-Department Collaboration: Working closely with Quality Control, analysts, BI developers, and IT teams to refine scripts, streamline processes, and implement technological improvements.
- Strategic Planning: Developing and updating a roadmap for key collection strategies, setting team priorities, and defining operational objectives.
- Data-Driven Approach: Formulating and assigning tasks to analysts, BI developers, and IT specialists to optimize collection processes through data insights.
- Reporting & Stakeholder Communication: Preparing and presenting performance reports, proposing process enhancements, and maintaining clear communication with company leadership.
Requirements:
- Education: Higher education in Mathematics, Business, or a related technical field.
- Experience: 3 to 6 years in debt collection or customer-facing roles within financial institutions (banks, collection agencies, fintech companies).
- Leadership Skills: Experience managing teams of 3 or more people is a plus.
- Team Management Abilities: Strong understanding of employee motivation and effective team coordination.
- Technical Knowledge: Familiarity with collection systems, customer request aggregation platforms, and telephony dialer systems.
- Language Proficiency: Advanced spoken English (B2 level or higher).
- Relocation Readiness: Willingness to relocate to Manila, Philippines. (relocating within 1 to 1.5 months after hiring)
- Technical Skills: Proficiency in MS Office (Excel, PowerPoint); knowledge of SQL is an advantage.
- Preferred Background: Experience in analytics or consulting is a plus.
Benefits:
- Comprehensive relocation package for the employee and their family, including visa support, flight tickets to Manila, hotel accommodation for the first two weeks, and medical insurance.
- On-site work in a modern office environment (not remote).
- Competitive salary and + annual bonus.
- Career growth opportunities.
- Engaging corporate culture with regular team-building events and offsite activities.
*Dear Candidates, due to a high volume of applications, only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.
As a Middle/Senior Cloud Engineer specializing in AWS, your role will encompass:
- Crafting, developing, and managing scalable AWS infrastructure.
- Establishing and maintaining effective CI/CD pipelines for optimized application deployment.
- Monitoring and swiftly resolving application and infrastructure issues.
- Collaborating seamlessly with cross-functional teams to ensure smooth software integration and deployment.
- Assuring adherence to security policies and industry best practices.
- Driving automation of infrastructure and application deployment processes.
- Ensuring the resilience and availability of production systems.
To excel in this role, you will need:
- Over 3 years of professional experience in Cloud, Infrastructure, or Software engineering.
- Profound familiarity with AWS services, encompassing EC2, S3, RDS, CloudFront, VPC, Lambda, and more.
- Mastery of Infrastructure as Code (IaC) tools like Ansible, Terraform, and AWS CDK.
- Adeptness in containerization and orchestration technologies, including Docker, Kubernetes (EKS/ECS).
- Proficiency in scripting languages like Python, Bash, or Golang.
- Hands-on experience with CI/CD tools such as Gitlab, Gitlab-CI, and FluxCD(v2).
- Strong grasp of networking principles and protocols.
- Competency in Service Mesh, specifically Istio.
- Familiarity with monitoring tools: Prometheus, VictoriaMetrics, AlertManager, and Grafana.
- Ability to thrive in a dynamic, fast-paced work environment.
- Exceptional analytical, problem-solving and communication abilities.
Why would it be cool to work with us?
- The chance to contribute to the development of genuinely useful and impactful products
- An open-minded environment that welcomes fresh ideas and encourages innovation
- Our new office in Manila, Philippines
- Relocation support for eligible candidates
- Engaging corporate events and team-building activities
- Distributed team around the world
- Collaborating with a passionate international team spanning the globe
We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.
We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices. We're looking for more bright minds who'd love to change the world by solving complex problems.
What you'll do:
- Report weekly to the Chief Customer Officer, providing updates on team performance, key metrics, and progress toward retention and renewal revenue goals.
- Organize regular CX team meetings to align on retention strategies, address challenges, and share updates on ongoing initiatives.
- Conduct performance reviews for regional and country leads, providing coaching, feedback, and development to enhance team performance.
- Regularly analyze and report on renewal revenue data, tracking risks and opportunities to inform actionable strategies for retention and growth.
- Monitor customer health and satisfaction metrics through CRM and analytics tools, identifying trends, risks, and opportunities to guide the teamโs direction.
- Manage escalations: Resolve complex customer cases promptly, while coaching the team to resolve issues empathetically and effectively.
- Collaborate with Sales, Finance, and Marketing teams to ensure renewal revenue tracking aligns with company forecasts and objectives.
- Develop and implement proactive strategies to mitigate churn, leveraging predictive analytics and customer feedback.
- Oversee recruitment, onboarding, and training of team members to ensure excellence in execution and customer impact.
- Ensure the documentation of processes and workflows, maintaining clarity and scalability across CX operations.
- Actively contribute to product development initiatives, ensuring customer insights influence the roadmap and deliver measurable value.
- Disseminate updates and progress on initiatives to the team, ensuring alignment and coordination across regions.
Who you are:
- Bachelorโs degree in Business Administration, Marketing, Psychology, Communications, or a related field
- 5โ7+ years of experience in customer success, customer experience, or a related field, with a proven track record of retention and renewal revenue management.
- Expertise in CRM platforms (e.g., Salesforce, HubSpot) and data analytics tools (e.g., Tableau, Looker, Power BI), with the ability to interpret data and translate it into actionable strategies.
- Demonstrated ability to improve customer satisfaction metrics (e.g., NPS, CES) and reduce churn through strategic CX initiatives.
- Experience managing global, cross-functional teams, with a strong focus on execution and measurable outcomes.
- Proven success in leading initiatives that align CX strategies with company financial goals.
Osome grows alongside you, but we already have a few perks:
- Competitive salary
- Multi-cultural environment to enhance your global perspective.
- Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget
- Mental Health Leaves
- Flexible working arrangement; Hybrid working arrangement
We are seeking a Data Analyst to join our POS Loans team.Loan issuance in thousands of stores across all the Philippines requires a network of numerous sales ambassadors and their managers. Their good performance is a key to success in this business. Performance is driven by several complex processes which make use of various rewards and penalties. Turning raw data into business statements you will play a decisive role in improving these strategies. In order to do this you will collaborate closely with the product team, development team, and DWH team - our processes, products, and internal infrastructure are actively evolving, requiring deep understanding of data and its nature. Your work will directly impact on decision-making and economics.
โKey responsibilities:
- Maintaining and improving processes regarding agent network performance
- Data research of performance processes, identification of problem areas. Generating hypotheses for growth and optimization.
- Developing, maintaining and improving reports in network performance domain as well as other domains in POS loans.
- Supporting and enhancing our data models for stable operation and monitoring
You will successfully complete these tasks if you have:
- At least 1+ years of experience with data analytics, experience in analytics with credit products would be a plus.
- Excellent knowledge and deep expertise with SQL
- Hands-on experience using Python for data manipulation
- Experience in data visualization tools (e.g., Tableau, Databricks visualization tools, Python libs).
- Outstanding communication and interpersonal abilities, capable of engaging and connecting with a diverse range of individuals and teams.
- Strong verbal and written communication skills, with the ability to present complex data.
- Bachelorโs degree in Data Science, Statistics, Mathematics, Physics, Computer Science, or a related field.
Why would it be cool to work with us? โWhat we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we get
- A passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- A program of events and activities both online and in person
We are looking for a qualified Web QA Engineer to join our team and focus on ensuring the quality of our website. In this role, you will be responsible for manual testing of a new site, collaborating closely with the team to identify issues and improve performance. Your experience will help shape the testing strategy, ensuring its stability and reliability.
โWhat we expect from candidate
General Testing Skills
- 3+ years of experience in web application testing, including REST API and GraphQL.
- Manual Testing: Knowledge of test design techniques (boundary values, equivalence partitioning) for quick verification of new features and bug fixes.
- Test Case Writing and Reporting Skills: Ability to document test cases, generate reports, and communicate findings to the team.
โFunctionality and API Testing
- API Testing with Automation: Experience with Postman, Newman, or Supertest for creating automated API tests.
- Load Testing: Skills in using load testing tools, such as k6, for performance testing.
โFrontend Testing and UI/UX
- UI/UX Testing: Ability to identify and document issues that users may encounter and assess user interface usability.
- React (Next.js) Application Testing: Understanding of static site generation (SSG), client-side rendering, and server-side rendering (SSR).
- Cross-Browser Testing: Ability to test applications across various browsers (Chrome, Firefox, Safari, Edge) and on different devices (desktop, tablet, mobile).
- Automation with Cypress: Basic knowledge of Cypress with a willingness to deepen expertise in the tool for E2E and screenshot testing.
โSecurity and Data Handling
- Basic Database Skills: Fundamental SQL knowledge to validate data and test server-database interactions.
- Security Testing: Basic knowledge of web application security (XSS, CSRF, SQL injection) to identify potential threats.
โTools and CI/CD Integration
- Browser DevTools Usage: Experience with network analysis, performance analysis, debugging, and bug tracking using developer tools.
- CI/CD Integration Skills: Ability to integrate tests into CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI) for automated test execution on code changes.
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementationยท Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
โWhat we get
- A passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- A program of events and activities both online and in person
If you wanna join our team - feel free to apply!
We seek a customer-centric Lead Development Rep (LDR) to join our team. The successful candidate will manage inquiries and marketing-generated interest from small businesses. The role involves creating a fantastic buying experience for the small business segment and delivering high-quality sales opportunities for our channel partners. As an LDR, occupy the critical space between the sales and marketing teams, ensuring a quick and efficient connection between potential customers and Sophos' channel partners.
What You Will Do
- Gain a comprehensive understanding of the security threats faced by small businesses and uncover their security requirements. Provide advice and innovative ideas to help them minimize security risks.
- Facilitate the management of inquiries and interest generated from small businesses by providing a prompt and efficient connection between prospective customers and Sophos' channel partners.
- Act as the liaison between our marketing teams and channel partners by being proactive, consistent, and highly organized in your approach to managing leads and opportunities.
- Utilize sales tools and processes to track progress and improve performance.
- Stay up to date on industry trends and maintain a deep understanding of Sophos' products and services to effectively convey their value to customers.
- Deliver top-notch chat engagement to both prospects and customers on Sophos.com with a white-glove approach.
- Be flexible and willing to provide coverage for colleagues as needed, including those in the Chat Development (CDR) team.
What You Will Bring
- 1-2 years of work experience in customer-centric roles, preferably in a sales or marketing capacity.
- Customer-centric mindset, with a strong focus on providing exceptional service and experiences.
- Enthusiasm for learning and staying up to date with new technology and tools.
- Strong written and verbal communication skills in English.
- Strong multitasking, organization, and prioritization abilities.
- Ability to work independently while also collaborating effectively within a team environment.
- Comfort with remote work and a reliable remote setup.
- Amenable to working on the late shift 10pm - 7am (covering North America)
- Onsite in Makati office when requested at the manager's request
We are Salmon, an international fintech company in the Philippines. We provide inclusive financial services through a combination of technology, product design, security, data analytics, and a relentless focus on customer service. We launched our startup almost a year ago, we are growing fast and have far-reaching plans and goals.We have assembled a team of passionate and experienced professionals and are looking for new players who are willing to challenge and achieve new heights with us.
โKey responsibilities:โ
- Collect, process, and analyze large datasets to identify trends and insights to inform business decisions.
- Create, automate, and support reports for internal team.
- Develop and maintain dashboards and reports to provide regular insights and support decision-making.
- Collaborate with stakeholders across the organization to understand their data needs and provide tailored data solutions.
- Communicate findings and insights to stakeholders in a clear and concise manner, both verbally and in writing.
- Ensure data accuracy and integrity by performing regular data audits and data quality checks.
- Stay up-to-date with the latest industry trends and technologies in data analysis and visualization such as graphs and infographics.
- Provide ad-hoc data analysis as required to support business needs.
โQualifications:โ
- Bachelor's degree in a related field such as date science, mathematics, statistics, computer science, or economics.
- At least 2 years of experience in data analysis and data management is a huge plus.
- Great knowledge in SQL and/or Python and experience working with large datasets.
- Solid understanding of statistical concepts and techniques.
- Excellent problem-solving skills and the ability to think creatively.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Open to recent graduates.
Why would it be cool to work with us?โ
- The opportunity to work for making really useful and drive product
- Open-mindedness to new ideas and the chance to sample something of your own
- A new office in Manila, Philippines
- Relocation support
- Cool corporate events and team buildings
- The opportunity to work remotely
- Passionate international team around the world
The primary responsibilities for this role include but are not limited to:
- Assist the team in recording/tracking PH hardcopy receipt packets submission for the year 2020 (start of pandemic) until end of FY 2024
- Assist the team in reviewing hardcopy receipt packets to ensure completeness of receipts and timely submission (i.e. within 30 days) for FY25 expense reports
- Provide T&E team the list of those who have not submitted yet โ T&E will email / follow up these employees.
- Help organize/sort the documents for proper filing and storage.
- Assist the team in reviewing one to two liner (simple) expense reports (i.e. BYOD) and check if there are possible duplicate submissions
- Other tasks as assigned.
Requirements:
- Obtaining a degree in any BSA or BSBA or similar courses related to Finance and Accounting
- Knowledge of MS Excel, Word and other MS Office Applications is an advantage.
- Strong organizational and time management skills
- Flexible, assertive and a team-player
- Strong desire to learn.
In this role you will be supporting the preparation of financial reports, budgets, and forecasts, while also contributing to decision-making processes by offering insights through financial analysis and complex data manipulation. As a Junior Financial Analyst you will be ensuring data accuracy and completeness while identifying and effectively communicating key financial trends and insights. The ideal candidate for this role has excellent time management and organisational abilities, as well as advanced proficiency in MS-Excel and exceptional analytical skills.
What youโll be doing:
- Analyse extensive financial datasets for scalable, replicable reports, offering insights into the business.
- Conduct budget versus actual analysis for global revenue, cost performance, and other financial metrics.
- Explore business areas for potential risks or opportunities based on financial discoveries.
- Collaborate on projects to ensure high-quality data usage.
- Provide support to other Corporate FP&A team members.
- Regularly reconcile and manipulate data for precise financial reporting.
- Assist in developing and maintaining a finance dashboard for trend analysis.
- Undertake Ad-Hoc analyses as required.
And a little bit ofโฆ
- Testing the data quality available in the information systems and provide solutions to improve it.
- Performing quality assurance on new reports and work on different automation projects that improve the flow of data between systems.
We're looking for a candidate who has experience with the following:
- Previous experience in an Accounting Analyst, Financial Analyst, or Business Analyst role
- Prior experience working with Salesforce and Looker
- Proficiency in SQL writing (this is a bonus, but not needed!)
- Proven experience managing priorities and meeting deadlines with a keen attention to detail
Our hiring process is very straightforward. Youโll undergo a preliminary video screening and the whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!
Come live the Lightspeed experience...
- Ability to do your job in a permanent work from home environment;
- Genuine career opportunities in a company thatโs creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
โฆ and enjoy a range of benefits thatโll keep you happy and healthy:
- Competitive salary package
- Benefits you can enjoy from day One (1): some text
- HMO for you and your 2 dependents
- Vacation and Sick Leaves
- Government Mandated Benefits
- Reimbursable Allowances
- Health and wellness benefit of 7500PHP per year
- Unlimited access to LinkedInโs courses and classes
- Free access to Mental Health support and coaching services
- Participate in the Lightspeed global culture
Due to our continued growth, we are hiring for a Junior Survey Programmer at M3 Global Research, an M3 company. ย This is a long-term contract position and fully remote. ย This person must reside in the Philippines
About the Business Unit: ย
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Job Description
The Junior Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements โout of the boxโ solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.
- Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
- Delivers high quality surveys against clientโs materials.
- Works to resolve amendments during quality assurance/client testing phase.
- Strive to exceed the clientโs satisfaction when programming:
- Proactively suggests design improvements to ensure panelist comprehension.
- Meets programming timelines.
- Resolves data issues in the timeliest and most complete manner.
- Works directly with the client on custom solutions.
- Prepare survey for deployment and sets up link to track progress in field.
- Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
- Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
- Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.
Qualifications
- Market research experience, preferably pharmaceutical (min 3 years required).
- Knowledge of ConfirmIT, in addition to Decipher (desirable).
- JavaScript, jQuery, HTML programming knowledge.
- Exceptional ability to multi-task and balance multiple projects and priorities.
- Excellent interpersonal communication skills โ both verbal and written.
- Ingenuity and the willingness to learn new techniques.
- Commitment to accuracy and integrity, doing it right the first time.
- Strong problem-solving skills, including an ability to โthink outside the boxโ.
- Organized, self-motivated, and self-directed.
- Adherence to set processes and standards.
As a Junior Accountant / Accountant within our team in Singapore, you will be an integral part of the Accounting Department, contributing to smooth financial operations and client advisory services.
We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices. We're looking for more bright minds who'd love to change the world by solving complex problems.
What you'll do
Accounting
- Prepare and ensure the accuracy of yearly/quarterly financial records in a timely manner
- Review and verify payroll for personal tax filing or IR8A yearly
- Ensure compliance with accounting principles and company policies
Client Advisory
- Act as the primary point of contact for clients, addressing their accounting-related queries and concerns
Process Improvement
- Identify inefficiencies in accounting software and processes, proposing solutions to streamline workflows
- Stay updated with industry trends and changes in accounting regulations to ensure compliance
Who you are
- 2-3 years experience in an outsourced accounting practice/external audit firm, with a strong foundation in accounting principles (IFRS/SFRS).
- Ability to adapt quickly to technological developments and provide constructive feedback for improvement.
- Experience in handling UFS, payroll, personal tax, GST, accounts consolidation, and corporate tax is a plus.
- Minimal supervision required; ability to manage tasks independently.
- Strong interest in automation and embracing new tech advancements.
- Effective time management skills with meticulous attention to detail.
- Strong communication skills, both verbal and written.
Our Benefits
- Experience the flexibility of a hybrid work arrangement to enjoy the best of both worlds
- Ensure your well-being with a comprehensive healthcare package that covers your various medical needs
- Explore the opportunity for professional growth with an annual training benefit
Equal Opportunity Statement
At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.
Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.
We are looking for a new addition to our team - Product Manager. As a key player in our Onboarding Team, you will have the opportunity to shape the first interactions our customers have with Salmon, driving growth and optimizing the onboarding funnel for our Credit Cards product.
Your Future Tasks:
- Optimize the onboarding funnel for our Credit Cards product
- Conduct research and formulate hypotheses for improvements
- Collaborate with Marketing, Risks, and Portfolio teams to manage a backlog of enhancements
- Enhance product and process monitoring with our product analytics team
- Collaborate with development and design teams to deliver cutting-edge features
- Provide business specifications for mobile apps and backend systems
- Participate in market and Filipino habitat discovery
- Bring your own ideas and vision to help us become Fintech #1 in SEA
Successful Candidates Will Have:
- 2+ years of experience as a Product Manager/Analyst in a consumer-facing business, with expertise in mobile apps and web
- Startup experience (20-100 people) and a proven track record in creating financial products
- Proficiency in understanding and tracking relevant metrics
- Ability to apply data-driven decision-making and gather customer feedback
- Fluent communication with developers, understanding of mobile OS (iOS, Android), and familiarity with web frameworks (React, Angular)
- Knowledge of APIs, system logs (Splunk, Graylog), and understanding of SQL and DBMS principles
- Intermediate English proficiency
Bonus Points If You:
- Are familiar with online marketing practices
- Have experience with Firebase, Appsflyer, Swagger, UML/BPMN
- Great skills SQL and possibility to build analytics by yourself
Why Join Salmon:
- Make a real impact on a fast-growing startup
- Open-minded environment fostering innovation and fresh ideas
- Competitive compensation and medical insurance
- Relocation support for eligible candidates
- Engaging corporate events and team-building activities
- A brand-new office in Manila, Philippines
- Collaboration with a passionate international team spanning the globe