As the Director, Marketing Operations & Analytics, you will be responsible for leading and running the day-to-day marketing ops function, campaign ops, tools budget, insights/reporting, technology implementation, and team leadership. This is a key leadership position reporting to the Sr. Director, Revenue Marketing & Growth that requires a combination of strategic and analytical thinking, as well as excellent managerial skills.

You will work across the marketing leadership team to develop the insights to measure the impact of marketing on the overall business. You will also manage the marketing technology used across the team to deliver on goals and plans, ensuring we are making the most of our technology stack. You will build and develop a high-performing marketing operations team. This role will partner closely with all global sales and marketing leaders to build a best-in-class marketing operations organization.

Responsibilities:

• Own our marketing systems architecture and strategy, ensuring that actionable insights pass seamlessly between marketing, sales and product systems
• Execute the vision for marketing analytics and track/report on key KPIs and funnel metrics that provide actionable insights to the management team
• Work directly with revenue operations and the Sr. Director, Revenue Marketing & Growth to monitor, analyze, measure and report the health of marketing contribution to pipeline, program ROI, customer acquisition and penetration, lead acquisition and activity
• Drive data management to increase data integrity and global reach; own marketing database management and data requests (e.g. segmentation, list creation)
• Develop, implement, and disseminate metrics/KPIs about performance and outcomes through dashboards and data visualization tool sets to monitor business health, including marketing database hygiene, website traffic and conversions, performance integrity and accuracy, capturing insights and making recommendations
• Work cross-functionally and liaise with key stakeholders in marketing, sales & finance to understand challenges and opportunities that impact the sales & marketing funnel and pipeline
• Lead the vision for our marketing technology roadmap - audit and evaluate our marketing technology stack, including automation capabilities, lead processing, measurement and reporting

Requirements:

• 5+ years of B2B marketing leadership experience with specialization in marketing technology and operations at high-growth SaaS software companies
• Ability to manage multiple projects in a fast-paced, global environment with great attention to detail
• Ability to work cross-functionally across sales, marketing, product and finance to drive and influence pipeline and revenue growth
• Deep understanding of the sales and marketing technology landscape, with hands-on experience with Marketo, CRM systems, SFDC, analytical tools (e.g. Power BI, Tableau)
• Ability to effectively develop and build new operational processes
• Excellent communication skills
• Strong work ethic / excellent time-management skills

Bonus Points:

• Experience in the dev tools/database space
• Experience with Tableau

What we offer:

• 100% Paid Medical, Dental and Vision Benefits
• 401(k) Program
• Fertility Coverage
• Pet Insurance
• Dependent Care FSA
• Mental Health Support
• Life and AD&D Insurance
• Unlimited Paid Time Off - USA Only
• Wellness Stipend
• Home Office Equipment Reimbursement
• Pre-Tax Commuter Benefits

What you will be doing:

• Develop and execute product strategies that align with business goals and objectives
• Collaborate with cross-functional teams to define product requirements, user stories, and acceptance criteria
• Conduct market research to identify customer needs, industry trends, and competitive landscape
• Create and maintain product roadmaps, prioritize features and enhancements, and manage product backlog
• Define metrics to measure product performance, analyze data, and make data-driven decisions
• Communicate product vision, strategy, and roadmap to stakeholders, customers, and team members
• Work closely with engineering, design, and marketing teams to ensure timely delivery of high-quality products
• Continuously evaluate product performance, gather feedback, and iterate on product features and functionality

Who you are:

• Have 3+ years of experience in product management
• Have experience creating NoCode/LowCode tools
• Passionate about AI and GPT
• Excellent communicator, collaborator, with good leadership skills and fluent English
• Able to work in a fast-paced environment
• Have strong analytical and problem-solving skills
• Knowledgeable of Agile methodologies and tools such as Jira, Confluence
• Having experience working in a SaaS or cloud-based environment is a plus

Please apply with your CV in English

What we offer:

• Contractor role with fixed income
• Stock option
• Fully remote with offsites in awesome places
• Flexible working hours
• Wellbeing support
• Unlimited vacation and sick leave policy

The Revenue Operations Manager will be a high-impact role on the Revenue Operations team supporting our EMEA sales organization to scale with data, analytics, and technology. You will support the VP of Sales in EMEA  and be their trusted partner in managing objectives, strategy, tactics, and implementing processes that scale across the organization. You will also be responsible for providing Deal Desk support for the entire EMEA sales staff by building proposals, reviewing and processing deals, and reporting on bookings. Our overall objective is to drive pipeline generation, accelerate deal velocity, and enable our sales team to continue providing value to our customers in the most efficient way possible.

As a Revenue Operations Manager at Starburst you will:

• Provide Deal Desk support to the EMEA sales organization, including quote to cash support, quote generation, and order processing
• Create and provision private offers through Amazon Web Services, Azure, or Google Cloud Platform Marketplaces
• Process and ensure timely customer license fulfillment
• Own EMEA sales measurement, reporting, and analysis that includes sales data management, sales activity tracking, pipeline and opportunity reporting & analysis, and operational reporting and dashboards
• Complete ad-hoc Revenue Operations projects and analysis as required
• Manage renewal opportunities and ensure accurate retention forecasting
• Partner with various organizations across the company including Sales, Product, Marketing, Legal and Finance to drive process improvements
• Enable and drive change management as new tools and systems are launched and operationalized
• Resolve EMEA RevOps related sales support tickets

Some of the things we look for:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proven work experience in Revenue Operations, Sales Operations or other relevant experience
• Experience steering organizations through rapid growth
• Positive mentality and desire to collaborate with others, are team-oriented, and comfortable managing cross-functional projects
• Someone that thrives in a startup environment, where you’re comfortable navigating conflicting priorities and managing ambiguity in a fast-paced setting
• Professional writing and communication skills for both customer and executive audiences

Where could this role be based?

• London

Key Responsibilities

• Analyzing and optimizing the onboarding process
• Forming a proposal to improve the process
• Working with data, analyzing the funnel, identifying growth points, generating and testing hypotheses
• Reducing the cost of the current onboarding process
• Launching new A|B tests to improve the onboarding process
• Working with app stores/interacting with ASO team
• Generating business requirements for design/development
• Generate requirement for development of new regular BI reports
• Preparing regular reports and presentations

Requirements

• Higher education: preferably technical or finance
• Successful experience in Product Manager position for 4 years or more
• Relevant experience in financial segment companies
• Strong knowledge of SQL, ability to write complex queries
• Good analytical skills, ability to analyze data and draw conclusions based on it
• Practical skills in CustDev, product hypothesis generation and validation
• Ability to explain complex things in simple language, based on numbers
• Ability to dive deep and quickly into a subject area
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams

We offer

• Full-time, remote or office space
• International team of experienced and talented professionals
• Relocation/temporary location in Mexico / Canada / States
• Offsite corporate events in Mexico / Canada / States

This year, UniversePAY aims to double its size and achieve greater success than ever before. As a part of our plans to become a leading player in the fintech industry and take our brand to the next level, we are excited to announce a job opening for the role of Business Development Manager. If you are a business development professional in the fintech field eager to contribute to the growth of UniversePAY and demonstrate your expertise, this position is an ideal opportunity for you!

Main responsibilities:

• Generating sales by handling all aspects of the sales cycle and closing deals.
• Achieving sales targets through various customer acquisition channels.
• Delivering a high level of customer service that exceeds clients’ expectations.
• Serving as the face of the company to customers and agents.
• Tracking and analyzing sales statistics on existing and potential clients.
• Identifying emerging markets to find new sales opportunities.
• Managing information flow in a timely and accurate manner.
• Positively contributing to the team effort by accomplishing related results.

Requirements:

• 1+ years of proven experience as a Sales Manager or in a relevant role in the fintech or card processing industry is a must.
• Bachelor’s or Master’s degree in Business Administration or a relevant field.
• Excellent knowledge of English and Russian (both oral and written).
• Clear understanding of business functions: Fintech, IT, Payment Processing, E-commerce, Marketing, etc.
• Outstanding sales, analytical, organizational, and communication skills.
• Well-developed interpersonal, communication, and written skills.
• Aptitude in decision-making and handling objections.
• Ability to consistently drive and deliver outstanding results.
• A team player with a positive and enthusiastic attitude.

Here is why the UniversePAY team is always in a good mood:

• Coverage of business travel expenses.
• Health insurance, a full social security package, and an annual paid vacation.
• Professional studies and trainings.
• Career advancement opportunities.
• Highly qualified, experienced, and friendly colleagues.
• Corporate events and activities.
• Dynamic business environment.

Working conditions:

• Competitive salary + bonus from portfolio.
• Probation period of 3 months.
• Full-time work schedule from 9:00 to 18:00.
• Remote work mode.

Are you ready to dive into a dynamic role that shapes the educational journey of young learners? As the LX Head, you'll play a pivotal role in boosting our Lifetime Value (LTV) metric. Your enthusiasm and expertise will fuel the growth of our students, our tutors, and our product ecosystem. We're actively seeking a proactive, goal-oriented individual who understands the balance between numbers and people.

Responsibilities:

• Lead our team of tutors: drive quality, manage hiring, and optimize compensation.
• Innovate and enhance our product ecosystem: introduce features that captivate and retain students, promoting longer and happier engagement.
• Optimize recurring revenue streams: focus on prolongation strategies and Average Order Value (AOV) growth.

Requirements:

• A minimum of 2 years in the kids' edtech industry.
• Experience in leading customer service or tutor teams, or in product management within the learning experience domain.
• Energetic and goal-oriented personality, capable of driving results.
• Strong aptitude for both data-driven decision-making and fostering interpersonal relationships.
• Familiarity with essential edtech metrics and strategies for their enhancement.
• Proficiency in English at a C1 level or higher.

Why Geeklama:

1. Monthly earnings from $1,000, including KPI-based bonuses + a bonus system for exceeding targets.
2. Multiple payment methods based on your preferences and location.
3. Fully remote work with flexible hours.
4. Experience working with international clients from around the world.
5. Pride: courses by pro engineers from Cisco, MIT & Yandex.
6. Career & compensation growth opportunity within 6-12 months, the company grows x3-5 each year.
7. Young, ambitious team (avg. age 26), prestigious backgrounds (MGIMO, Yandex, MIT, Berkeley).
8. Mentorship from an empathetic and inspiring leader.
9. Awesome company culture: a supportive team that's always ready to help, casual communication style, and the use of emojis.
10. Easy tech tools: Slack, Notion, Telegram, more.
11. Effective employees receive additional bonuses and gifts (not just the KPI-based ones), ranging from team dinner compensated by the company to spa compensation.
12. Sense of belonging to the team: regular company-wide, core team and 1-1 meetings allow you to directly receive updates and communicate with CEO, other department heads and OPs team.
13. Feedback system: the ability to ask any question to any expert/leader at any time and receive prompt responses — we have mentors and friends from leading companies in the edtech and IT industries.
14. End-to-end ownership of metrics and results: embrace complete autonomy in driving results by making strategic decisions and maintaining full control over your achieved outcomes at Geeklama.
15. Involvement with a company boasting a unique creation story (ask about it during the interview!) and experience in markets like Israel, USA, Ghana, UAE, Qatar, Ireland, and Sweden (yes, we've had students from all these countries 😄).

Ready for Impact? If education transformation, numbers and belonging to an ambitious team fuel you, apply now. Share 3 reasons you're Geeklama's match. Apply by August 20 to shape learning's future!

• You will be a marketing hire #1
• Grow the product from the closed beta stage to open beta and then scale
• We expect you to be hands on, full stack marketer
• Build and manage world-class team
• You will report to the CRO / co-founder

Who you are:

• You have built and operated marketing in a similar business.
• You want to automate everything you do.
• You have excellent spoken and written English skills, and fluent Russian
• You are enthusiastic about AI, building communities and engaging with people
• You love working with the remote team.

Please apply with your CV in English

Compensation and Benefits:

• Contractor role with fixed income
• Stock option
• Fully remote with offsites
• Flexible working hours
• Wellbeing support
• Unlimited vacation and sick leave policy

As a Chief of Staff at Iterable, you'll help supercharge the strategy and execution of our organization. You will be working alongside the organization and own and drive the strategic Objectives and Key Results (OKR) process, executive team management and operations that will build the rigor to shape the future of Iterable. You will also own and drive executive team operational and program work and also strategic initiatives program work.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

• Strategy Development with the Executive Team
• Be a partner to the Executive Team  to drive company strategy, OKRs development, tracking and effectiveness to drive execution and accountability
• Add structure and process to drive strategic prioritization, alignment and outcomes to executive meetings from Executive Offsites, OKR goals setting, Senior Leadership Summit, company annual kick offs to QBRs
• Lead Board meeting preparation and documents in partnership with key executives
• Provide sharp and expansive thinking skills to brainstorm multiple approaches and solutions to complex initiatives and assess cross-functional impact while ensuring agility
• Assist in navigating trade-offs, promote the agreed-upon solution and devise delivery, communication and change management plans to drive outcomes and promote decision making
• Regularly ensuring all meetings connect to the Company vision, mission and strategy and execution rigor
• Operational Execution across Executive Team
• Manage executive meeting agendas, offsites and programs
• Organize and prioritize critical issues and required information for the executives to facilitate efficient decision making (e.g., RAPIDs)
• Own the Rapid decision making framework at Iterable
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
• Own Company OKR process and execution and lead the annual and quarterly strategic OKR efforts as well as previous quarterly retro
• Help identify key strategic and operational objectives
• Ensure transparency and overview of the strategic OKR goals
• Spearhead the OKR mindset and drive OKR adoption through change management
• Develop OKR engagement, accountability and alignment across all teams and across the leadership team
• OKC Quality Control: ensure that Objectives are clear and measurable, and the expected values and metrics are well defined
• Highlight OKR's at risk and make recommendations to bring underperforming OKR's back on track

We are looking for people who:

• 2+ years experience in a Chief of Staff role supporting senior executives in a high-growth SaaS business
• Experience developing, planning, and leading strategic initiatives for companies at 500+ employees
• Experience using Objectives and Key Results (OKRs) and related tools (Workboard, etc.) and success in driving OKR adoption and outcomes enterprise wide
• Consulting experience with a focus on operations excellence and execution
• Presentation, meeting planning, and communication experience across various audiences (in-team, cross-team, executive, etc.) in partnership with Executive EAs
• Positive, engaging, thoughtful
• Embraces growth mindset and solution driven
• Comfortable with ambiguity and you have a distinct passion for finding efficiencies and fixing them
• Strong organizational and time management skills
• Bachelor degree in business, finance, strategy, PMO or a similarly rigorous major and/or an MBA
• Master’s degree in Business Administration or similar field
• Strong Excel and PowerPoint skills are a must
• Concise, persuasive, and authentic communicator both verbally and in written communication
• Superb judgment and integrity, unparalleled confidentiality, and sophistication in all aspects of work

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

For candidates in Tier 1 cities, the base salary range for this position is $206,500 - 309,500.

For candidates in Tier 2 cities, the base salary range for this position is $181,500 - 272,500.

For candidates in Tier 3 cities, the base salary range for this position is $167,000 - 251,000.

Within the range, individual pay is determined based on factors including job-related skills, experience, relevant education or training, and internal equity considerations. While we use our full salary ranges, we only consider offering a salary near the top of the range in situations where the candidate far exceeds the experience level and skills required for the role.

Please note that the compensation details listed in US role postings reflect the base salary only. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

ECORN Agency is a young and innovative eCommerce Agency looking for a Business Development Manager (BizDev)

About the position:

Looking for a Business Manager to work on Lead Generation & Partnerships for agency projects:

• Outbound Sales (LinkedIn Outreach, Freelance platforms, Email Outreach, Job boards)
• Inbound Sales (Collect Direct inquiries, Emails, and Upwork Project requests)
• Content Marketing (Creating Content for Lead Generation and Warm up)

Part-Time job (20 hours per week) with the option to switch to Full-Time (40 hours per week).

Tasks Example:

• Search & collect prospects in databases & social newtworks
• Prepare communication materials for prospects
• Contact prospects and leads
• Systmize customer relations in the CRM tool
• Create appointments with leads

Requirements:

• Advanced English (C1+)
• Good understanding of Sales/IT Outsourcing/Agency business
• Proficiency in LinkedIn, Email-marketing, Notion & office basics (Excel, Ppt, etc)
• Creativity & Growth mindset

Salary in $USD or $USDT:

• Competitive salary with KPI bonuses
• Amount to be discussed individually with each candidate

Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

That’s why we’re looking for a strong customer success manager who can help us build long-lasting relationships with our customers.

We're a fully remote company with HQ in NYC. This is a full-time employment position.

In this role, you will...

• Be the client’s advocate. You are going to make sure clients do not have issues with our product, or, if they appear, you will promptly respond.
• Help the business development and customer support team. Help customers upgrade to better plans, match their expectations, and make them happy.
• Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.
• Report bugs and feature requests to the product team. You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.
• Build relationships and trust. Stay friends with our customers and make them love Adapty.

You will be a great fit if...

• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication. You speak and write English fluently.
• You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international IT company, know common support and CRM systems (we use Front and Jira), and are a pro in using them.
• You’re ready to own your results. You want it all and you want to be the leader.

It’d be great if...

• You have experience developing and analyzing client portfolios.
• You have been working in a SaaS company before. It will be ideal if you know the mobile market and have been working at companies such as RevenueCat, AppsFlyer, or Adjust.

What you may expect from working with us...

• No bureaucracy and simple and clear processes.
• Remote work with a flexible schedule.
• Opportunity for professional growth and trying new things out.

Your role will be to consistently deliver high quality and ultimately winning proposals for a range of sales opportunities across the business, and to manage the bidding process all the way through to the implementation of a winning bid.

What you will be doing:

• Aiding the qualification of opportunities to ensure best use of resource
• Communication of the bid process to all members of the bid team
• Ensuring the timely production of a bid responses and proposals (SQs, RFPs, ITTs)
• Development of a response structure and the allocation of responsibilities and timescales
• Quality assurance of written submissions; ensuring factual correctness and consistency of sales messages in line with business realities
• Co-ordination of responses to customer queries
• Close liaison with other departments including Sales, Sales Specialists, Pre- Sales, Project Management, Operations, Legal and Commercial
• Adherence to the Bid Review process
• Management of the bid governance and sign-off processes, ensuring that authorisers are kept informed of bid progress and are briefed in a timely fashion for sign-off
• Maintaining & Developing “boiler plate” content
• Aiding in maintenance of Bid Log
• Aiding in the provision of document production facilities on nominated sites

What do we need from you?

• Bid Management Experience
• Strong proven skills with Microsoft tools (in particular Word, PowerPoint, Excel
• Marketing Communications experience
• Customer facing experience
• Experience dealing with Senior Management & Director level staff
• Commercially aware and knowledge of a variety of commercial deal structures
• Ability to lead/ control conversation
• Ability to lead and motivate teams

Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Hybrid, field and home based working – To ensure work WORKS for you.
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.

We are looking for an experienced Project Manager who can strengthen processes in the team of our flagship game Hero Wars. You will focus on building effective processes in the entire team to achieve the strategic goals of the product.

What you’ll be doing

• Challenging producer`s launch projects/features decisions
• Owning an ideas backlog and ensuring the design quality of these ideas
• Owning Product roadmap
• Managing the development and team-building processes
• Controlling over delivery and getting into plans
• Assisting in the product vision shaping by the producer
• Prioritizing backlog according to the producer's vision
• Highlighting problems / missing plans, etc., forming primary plans to solve these problems

We hope that you

• Worked in a similar position in Gamedev
• Have a basic understanding of how the product works and was responsible for monetization results
• Know and apply facilitation methodologies, Agile/SCRUM/Kanban practices
• Know and apply the methodologies of prioritization, grooming, ranking tasks and projects
• Know and practically design, and model business processes (for example, BPMN)
• Evaluate projects on financial basis models, P&L projects, and teams

Nice to have:

• Interacted with top-level team members (Team lead, Project manager)
• Willingness to build business value streams, the components of which are people, teams, and their interaction
• Creative thinking in your field of activity, while being able to direct the initiative in the direction indicated by the producer
• Responsibility for maximizing value by managing processes within the stream/destination and assisting destination software in setting goals
• Good knowledge of cause-and-effect relationships of the production process, ability to prevent the risks of making wrong decisions
• Ability to focus on the direction goals achieving formed by the Product Owner and organize teamwork and proper planning

What we offer

• Healthcare
  Medical care program (including dental service) or medical care compensation are available for you wherever you wish to work. The medical care program is also available for your family members if you choose to work from our official locations – Cyprus, Armenia, and Kazakhstan.
• Work, life, and balance
  We offer a fair amount of paid vacation days and sick leave. You can work at one of our comfortable offices in official locations or from home.
• Sports
  You can choose various sports activities like yoga, football, and volleyball in our official locations.
• Relocation support
  A relocation package is available for you if you decide to join us in one of our official locations.
• Skills improvement
  Let's learn languages: you can visit online English language courses. Greek and Armenian language lessons are available for everyone who works in Cyprus or Armenia. Our company encourages people of Nexters to take part in game jams, hackathons, and relevant conferences and meetups as expert speakers.
• Events
  Our events are legendary – ask anyone who already works at Nexters. There are strategic sessions, workshops, parties, contests, and other activities every year.
• Community & ESG
  We are proud of our local communities and support employees’ social initiatives. Dream big, act big: Nexters contribute to gaming’s positive impact on the world, hold a sustainability strategy, and take part in charity projects all over the world.
• ‍

Work format

In one of the company's offices in Cyprus, Armenia and Kazakhstan or remotely.

As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership.  You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.  

Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at:  ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.

In this job, you will bring these skills

• 8+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment
• Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
• Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models
• Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
• Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
• Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
• Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
• Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
• Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
• Previous experience with Internet and networking technologies and products, including email security products
• Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
• Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Role Responsibilities + Deliverables

Value Realization:

• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
• Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
• Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

Relationship Building:

• Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
• With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
• Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience.

Success Criteria Alignment:

• Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner.
• Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally.

Account Success Planning:

• Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
• Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics).
• Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options.

Cross Functional Collaboration:

• Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.

Triage and Risk Mitigation:

• Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
• Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.

Product Knowledge:

• Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
• Educate customers on the most relevant features and functionality related to their specific requirements.

Our Benefits

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

Compensation targeted to the 75th percentile (for both base salary and equity)

If we want top performers to join and stay with us, we need to pay accordingly. We standardize our pay, meaning we pay for the role and level, not for any particular individual’s ability to interview or negotiate well.

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Unlimited PTO

All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.

100% of healthcare premium costs covered

Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.

Remote-first

Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception. You can read more about our interview process here.

Inclusion Matters

Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are seeking an experienced Head of GTM Operations & Strategy who will be responsible for optimizing the effectiveness of the Revenue organization through the development, implementation, and maintenance of a range of sales operations functions. This person will work closely with key cross functional stakeholders to insert operational rigor into our revenue forecasting, deal management, revenue analytics, and data governance functions.

This role will report directly to the Chief Revenue Officer.

What You'll Do

• Lead global sales, customer success, and partnership operations
• Develop Go To Market strategy in partnership with the Chief Revenue Officer, providing data-based insights into performance, market opportunities, and potential threats
• Lead an enablement team to onboard and train for world class execution
• Own Go To Market strategy and analytics
• Manage the design, procurement, and ongoing function of the company’s business systems, including all Go To Market tooling
• Manage a high performance cohort of functional area directors, building strong culture, performance management, and career development frameworks

Operations, Enablement, and Analytics:

• Act as a primary business partner to the finance organization and Chief Financial Officer
• Own forecasting, productivity, and performance metrics across all revenue teams and drive accountability/results within GTM leader
• Own deal desk including: deal structure strategy, non standard deal, and discounting approval framework (in consult with Finance)
• Drive organizational change management processes to maximize impact while minimizing disruption to the business
• Oversee sales operations processes, including the process optimization, validation of orders, compensation, territory management,  pricing, contracts, and billing
• Oversee and enforce data and process governance, integrity, and hygiene
• Develop a best-in-class staff of analysts that serve as key business partners to revenue leaders who build key “source of truth” views

Strategy & Planning:

• Act as an intermediary between leadership, finance, and cross functional teams when modeling annual headcount planning, bookings targets, and other key annual planning modeling outputs.
• Strategically plan, manage, and maintain territories. Both to launch a new fiscal period but also as headcount growth occurs throughout a year.
• Strategically plan and implement incentive plans and targets in concert with Vanta’s revenue plan
• Work closely with senior sales executives, Head of Legal, and CFO
• Assist in providing analytics framework for regular business reviews and annual planning cycles

Systems:

• Provision reporting and business intelligence systems, including building “single pane of glass” visualization and providing standardized data reporting packages to leadership
• Drive systems change management processes for optimized performance and cost
• Oversee Salesforce integrations & data governance requirements

How To Be Successful In This Role

• Minimum 10 years of revenue operations experience in SaaS
• Experience in a high growth environment within a growth stage company
• A world class written and verbal communicator with the ability to present at all levels
• A proven history of being able to influence and rally diverse stakeholders using both qualitative and quantitative insights
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader Vanta strategy
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives
• Experience implementing and scaling initiatives across globally dispersed teams
• Experience in designing and implementing sales and success programs for technology, channel, and services partners
• Foster a team environment where team understands operational vision and career growth strategy

Additional Desirable Skills

• Experience leading distributed operations teams across multiple global timezones
• Experience with product-led growth business models

Pay Range: $281,000-$330,000; If you are offered the position, your offer amount will be based on your experience.

What You Can Expect As A Vantan:

• Industry-Competitive Salary and Equity
• 100% covered Medical, Dental, and Vision Benefits with Dependents Coverage
• 16 Weeks Fully Paid Parental Leave for All New Parents (Moms, Dads, Adoptive, Foster)
• Health & Wellness Stipend
• Remote Workspace Stipend
• 401(k) Matching Plan
• Flexible Work Hours and Location
• Open & Encouraged PTO Policy
• 9 Company Paid Holidays
• Free Memberships to Online Wellness Platforms (One Medical, Ginger, Headspace, and more!)
• Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events
• Offices in SF and NYC with Hubs of Vantans forming across the US, including but not limited to, Seattle, Austin, Indianapolis, LA, Boston, and more!

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

The Senior Product Manager is a leader that builds products customers love fast.  Day to day, they lead a cross functional team tasked with discovering, defining, designing, delivering and iterating a specific portfolio of products that meet and exceed business goals.  You’ll translate research and ideas into strategy and features, and follow product development from start to finish.  

This is an exciting opportunity for someone with the right skill set who wants to grow with a startup company and work alongside an established team and experienced entrepreneurs.

To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver. If you’re also confident and have a knack for knowing what ideas will and won’t work, we’d like to meet you.

Key Responsibilities

• Collaborate across product management, engineering, design, marketing, sales and support to define the vision, roadmap and goals for our product
• Create product roadmap and lead feature prioritization for development teams to ensure that we are solving the right problems for our customers and business
• Develop and implement product strategies consistent with company vision
• Build and present business cases for products or improvements that support Prokeep’s revenue and usage goals
• Lead a cross functional team(s) charged with delivering products or improvements to market fast
• Own metrics and processes for measuring successful product usage, retention and engagement
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Work with senior management to create product plans and roadmaps
• Ensure products and releases are launched correctly and on schedule
• Suggest ways to track product use and impact on end users

Qualifications

• 6+ Years in a product role at a B2B  SaaS company
• Excellent interpersonal and communication skills
• Organizational and leadership abilities
• Prioritization, decision-making in complex situations with competing inputs
• Creative thinker with the ability to troubleshoot issues quickly and effectively
• Comfort with ambiguity in both strategic and tactical matters
• Excellent written and verbal communication skills and strong presentation skills
• Ability to understand advanced technical concepts at a high level
• Extremely well-organized and analytical with an ability to work well under pressure
• Strong team player as well as a proactive individual contributor
• Experience in product lifecycle management
• Familiarity with varying forms of Agile frameworks and lean product management
• Bachelor's Degree
• Experience with the following software platforms
• JIRA
• Pendo or Fullstory
• Figma
• Usertesting, Sprig, or similar
• Trello, Aha or similar
• Tableau, PowerBI or similar
• Clickup, Monday.com, Asana or similar
• Hubspot or similar
• Bonus: Previous experience as an early employee at a startup in a high growth environment
• Bonus: MBA or advanced degree

Working Relationship & Compensation

This is a full-time salaried position and may be performed remotely anywhere within the United States except the States of Colorado, California, and New York. Prokeep offers generous health, vision, and dental benefits, life insurance, unlimited PTO, and equity in our fast growing company.

• Competitive Base Salary
• Equity Package
• Health, Dental, Vision, Short & Long Term Disability, Life and AD&D, Employee Assistance Program (EAP), 401(k)
• Yearly Education Stipend
• Unlimited PTO

We are in search of a Senior Product Manager to spearhead and accelerate the expansion of our Spend platform. This platform provides our customers with a convenient method to manage their corporate expenses via physical and virtual cards. As a Senior Product Manager, you'll have direct oversight of the Spend product suite, tasked with rapidly building features, expanding our user base, boosting transactional revenue and volume, and growing our customer base in collaboration with marketing. Your responsibilities will extend from driving the product roadmap and directing feature execution to owning a high-growth product with global reach. The successful candidate will have previous product management experience within a fintech environment. We're looking for an analytical mind, exceptional written and verbal communication skills, and a candidate who leads by influence both internally and externally.

Key Responsibilities

• Direct the product roadmap and strategy for the Spend product, positioning yourself as the product owner and subject matter expert
• Understand customer needs and market trends, translating them into clear, actionable product requirements
• Use a Product-Led-Growth approach to optimize user experience and drive and measure activation, engagement and upsell funnels    
• Work collaboratively with the engineering and design teams to guide products from conception to launch, ensuring the development process aligns with product objectives and delivery schedules
• Oversee product release plans, testing, training materials, and all decisions required to launch outstanding products
• Use product analytics to inform decision-making; track key performance metrics and continuously optimize product performance and user experience
• Partner closely with our sales and customer success teams to train them on new features and releases and ensure alignment between product capabilities and customer needs.
• Work with marketing to define go-to-market strategy and product positioning
• Act as a product evangelist both internally and externally, communicating product features and benefits to various stakeholders

Qualifications

• At least 3+ years of experience in Product Management
• Experience at a fast-paced fintech company, preferably in B2B SaaS is a plus
• Prior experience with Product Analytics and PLG funnels is a plus  
• Prior experience working closely with Sales and Product Marketing is a plus
• Highly analytical mindset. Proficiency in Excel, P&L, and financial modeling is a plus
• Startup experience, demonstrating flexibility and a hands-on approach in a dynamic and uncertain environment.
• Demonstrated ability to foster trusting relationships and work effectively with a variety of roles (engineers, designers, etc.) to deliver products.

We are hiring for a Product Manager to join our team! On this role you'll work on rebuilding our B2B onboarding which is a key part of our B2B stream. You will work in a tight collaboration with Engineering, Customer Support, Business Development and Risk teams.

You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities:

• You'll be critical in executing and iterating on product offerings that help us to grow our partner base as quickly as possible, build relationships with partners after their launch, maintaining a great B2B service;
• Determine product KPIs, as well as their target values;
• Determine product development priorities for partner stores;
• Build a transparent, convenient and understandable billing process for partners;
• Collect feedback from partners and sales managers, build and test hypotheses based on this data.
• Communicating product updates and changes to stakeholders
• Build, develop and scale our B2B onboarding

What we expect

• 3+ years of experience as Product Manager in B2B product (MUST)
• Can both come up with ideas and research best practices in the market and apply the best of them to implement in your product;
• Work independently in your cross-functional team, you are able to lead your product to a success;
• Able to gather requirements, define functionality, roadmap, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery;
• Fluent in English (B2+), have great communication skills and able to clearly articulate your vision and decision-making process while working within a highly collaborative, cross-functional team.

What you can expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company’s employee stock options program.
• Health Insurance

We`re looking for an ambitious Business Development Manager (remote) to join our professional team.

Required skills:

• Experience in igaming vertical from 2 years (publisher or advertiser side);
• Existing contact network of direct advertisers/brands;
• Working expertise with tracking platforms: affise/tune/in-house;
• Basic understanding of casino unit economics and funnel metrics;
• High self-presentation and communication skills;
• Practical skills in interaction with cross;
• Functional teams (designers, devs, html-coders, analytics, etc.);
• Ability to persuade, test different hypothesis;
• English level - not less than upper-intermediate.

Responsibilities:

• Target potential partners among the pool of top or emerging casino operators/direct advertisers with own affiliate program;
• Create tailor-made sales picthes depending on our USP and partner’s demand;
• Nurture existing partner pipeline by meeting their LTV/ROI goals;
• Track and analyse performance in cooperation with partners on a regular basis: traffic quality control, cap management, breakdown by sources/sub-ids, etc.;
• Timely collect all the due payments based on the agreed terms;
• Tind prospecting partners on conferences/local meetups, act as a brand ambassador;
• Set up current partners in the tecnhical system, manage possible tracking issues and statistics discrepancies;
• Scale overall amount of partners, offers and available geos to maximize average profit per partner and cumulative profit in general;
• Evaluate custom and unique deals in the matter of hybrid models/exclusive terms;
• Research competitors/market trends.

What we offer:

• Ambitious profitable project with adequate management;
• Fair bonus tied to KPIs;
• Fully remote work (preferable CET time zone);
• Take part in events and conferences;
• Medical health insurance;
• Paid vacation, personal days and sick leave;
• Paid English lessons.

We are seeking a highly-skilled, experienced chief accounting officer to join our growing international organization. In this position, you will coordinate and supervise the financial reporting and the accounting departments, as well as the financial controllers located across several international locations, delegating work and ensuring the staff follows all current laws and company procedures. You will be responsible for building out the SEC reporting department as the Company prepares for an IPO. You must be able to take large amounts of accounting information, analyze results, and make changes where necessary to benefit the company and ensure compliance with US GAAP and SEC reporting requirements.

Tasks and duties are to:

• Report directly to the Chief Financial Officer (CFO)
• Recruit, manage, and oversee the reporting and the accounting departments, as well as international financial controllers; optimize the reporting and accounting function
• Work closely with other departments within the Finance Division
• Oversee appointment and replacement of outsourced accounting providers
• Regularly examine subsidiary and group consolidated financial statements and ensure they are accurate and free of any errors
• Organize and update financial records; monitor all bookkeeping
• Supervise all reporting ventures in terms of standardization of financial reporting
• Supervise implementation and maintenance of accounting systems
• Design and maintain relevant internal controls
• Analyze accounts and suggest improvements to reduce costs and increase profits
• Make sure all financial data adheres to current tax laws and regulations
• Build and supervise the SEC reporting department ahead of an IPO
• Keep company accounts information confidential
• Stay abreast of industry changes and current tax/accounting laws and financial regulatory matters
• Working with other departments within the Finance Division, prepare, manage, and present monthly reports
• Act as a liaison to outside auditors
• Represent the accounting department at board/audit committee meetings

You will be a good fit for our team if you:

• Bachelor’s degree in accounting or finance
• CPA Certification
• 10+ years experience in a senior accounting / financial reporting position, including 3+ years of experience at a public company
• Preparing the reporting and accounting functions of a company for an IPO would be plus
• Excellent understanding and deep experience with US GAAP
• Understanding of IFRS and IFRS to US GAAP differences
• Ability to work with a dispersed team across many international time zones
• Practical knowledge of NetSuite ERP software
• Continuing Professional Education (CPE) requirements
• Extensive business experience and strategic knowledge
• Skilled in Google Workspace and Microsoft Suite; proficient in complex accounting and MIS systems
• Highly skilled in bookkeeping and accounting/reporting process design and management
• Excellent financial and analytical abilities
• High attention to detail
• Outstanding written and oral communication skills. Working level spoken and written Russian language would be a plus, but not a hard requirement
• Location: United States, Bay Area, with a subsequent (12-18 months) relocation to the East Coast to manage the time difference between the US and other company hubs in Cyprus, Netherlands, and Kazakhstan. Expected extensive travel to Cyprus during the first 12-18 months of employment
• US citizen or a green card holder - the company will not provide US working visa support

Focusing on the experience of larger online creators, you will build an experience that generates them a meaningful source of revenue and source of new fans through the sale of merchandise and other digital products. Create an ambitious plan to scale Amaze in its current core markets as well as launch the platform in new countries.  Our creators have fans globally and Amaze needs to address that need. Work cross-functionally with every department to ensure the core proposition is built with genuine customer insight can be operationally supported and launched effectively. Build an industry leading matching experience for our creators and brands looking to sell through their stores.

What we're looking for

• 5+ years Product Experience working in eCommerce or Social Media Platforms
• Strong experience as a product or business change manager at a senior level within a fast moving eCommerce or social media business.
• Ability to own complex problem spaces and form hypotheses, strategies and roadmaps.
• A self-starter who thrives in environments where they can take the initiative and own hard problems through to impactful outcomes.
• Someone who enjoys leading, and motivating, a team of amazing people to ship innovative solutions  - and can point to an impressive record of doing so.
• An exceptional collaborator who can ruthlessly prioritize and build high-performing teams to execute on complex projects in a fast moving startup environment.
• An excellent communicator at all levels, internally and externally, with the ability to explain complex technical topics in a simple way, for everyone to understand.
• Great business judgment, ability to influence others with strong analytical and data driven thinking.

About you

• You have a solid foundation in building online user experiences within an e-commerce or social media environment
• You’ve led the creation and delivery of high-impact product strategies, and have re-engineered business processes through close collaboration with end users.
• You understand when to build something from scratch or consider integrating with a 3rd party to deliver meaningful systems that people use constantly and have a big bearing on the business bottom line.  
• You understand SaaS metrics and product-led growth principles intimately and get excited about diving into the data to unearth new growth opportunities.

What we offer

• Benefits
• Competitive Salary
• Company Stock/Option Plan
• Flexible daily working hours - We Value work/life balance
• Competitive Health Plan
• Company Benefits and Perks