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Customer Success Manager

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Key Responsibilities

Put customers first in everything you do, providing proactive, high-quality support and ensuring a positive overall experience
Manage and grow relationships with enterprise accounts, navigating complex organizational structures and multiple stakeholders
Understand and clearly articulate the value of our product for each customer, aligning solutions to their business goals and success metrics
Identify account expansion opportunities and collaborate with internal teams to drive them to completion
Develop deep product knowledge to quickly and effectively address customer questions and challenges
Onboard new clients across a variety of use cases, ensuring a smooth and successful transition to our platform
Track tasks and deliverables carefully to ensure timely follow-through and execution
Work closely with Project Managers and the Development team to keep initiatives on track and support on-time delivery
Maintain a strong understanding of our solutions and content, educating customers on the most relevant features and functionality for their specific business needs
Partner with Sales Engineers to synthesize data, clarify requirements, and translate complex ideas into actionable input for the Development team

About You

6+ years of experience in customer-facing positions
Experience working with enterprise customers, including managing complex accounts and multiple stakeholders
A strong track record of delivering exceptional, high-impact customer experiences, ideally within a SaaS or technology-driven product environment
Demonstrated project management expertise, with the ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced, evolving environment
Excellent communication and collaboration skills, paired with genuine curiosity and a proactive approach to problem-solving
A solid analytical mindset and comfort working with data to inform decisions, aligned with a data-driven company culture
A startup-oriented mentality, including adaptability, ownership, and the ability to thrive amid change and ambiguity

Nice to have

Previous experience working with marketing agencies or media teams, especially managing multiple stakeholders across different client accounts.
Familiarity with marketing data ecosystems (paid media, organic, CRM, analytics tools) and how data flows across platforms.
Basic understanding of data concepts such as APIs, ETLs, data warehouses, or data visualization tools (hands-on experience not required, but a plus).
Ability to manage ambiguity and adapt as processes, products, and customer needs evolve.

What We Offer:

Remote-first environment
Competitive compensation
Medical and dental benefits
401K plan
Unlimited PTO
Paid holidays
Professional development reimbursement

About the Role

We are looking for a dynamic and results-oriented Sales Manager to lead the charge in driving both B2B partnerships and B2C growth for Holders.io. You will report directly to the CEO and work closely with the marketing team to expand our reach into global markets. This role combines hands-on sales execution with strategic input, and is perfect for someone who understands the fintech and crypto payment landscape and thrives in a fast-moving, high-growth environment.

Key Responsibilities

Develop and implement a sales strategy focused on expanding Holders.io in global markets.
Identify and close B2B opportunities with fintech platforms, crypto exchanges, wallets, and payment service providers.
Collaborate closely with the marketing team to support and align B2C sales efforts, including campaign feedback and customer insights.
Build and maintain strong client relationships, ensuring long-term satisfaction and retention.
Represent Whales Corp and Holders.io at virtual and in-person industry events and meetings.
Analyze market trends, identify sales opportunities, and maintain a healthy sales pipeline.
Oversee CRM management, sales reporting, and performance forecasting.
Coordinate with product and legal teams to ensure smooth deal structuring and onboarding.

Requirements

4+ years of sales or business development experience in fintech, crypto, or digital payments.
Proven track record of B2B sales success and an understanding of B2C sales drivers.
Experience working alongside marketing to support user acquisition and growth.
Fluent in English (C1+) and Russian (C1+) — essential for client and internal communication.
Exceptional communication, negotiation, and client management skills.
Self-motivated, organized, and results-driven with a strong sense of ownership.

Nice to Have

Understanding of crypto payments, non-custodial wallets, and Web3 infrastructure.
Knowledge of regulatory frameworks including MiCA, AML/KYC, PSD2.
Familiarity with companies like VISA, MasterCard, Wallester, Unlimit, or similar.
Previous experience launching or scaling crypto payment solutions.

What We Offer

Competitive salary + performance-based bonuses.
Flexible work environment with remote options.
Work on next-generation crypto fintech products with real-world adoption.
Direct influence on global expansion strategy and sales direction.
A collaborative, ambitious, and international team.

Technical Sales Representative for EMEA (German speaking)

Your Impact:

Formlabs is looking for highly motivated individuals to join us as we build an amazing sales team and bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution, throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges.

This role is for engineers who want to win customers — not just solve equations. At Formlabs, we believe great engineers don’t only build technology — they also know how to bring it to the world.

We’re looking for German-speaking engineers and technically curious graduates who are excited about business, persuasion, and closing deals.

This role sits at the intersection of engineering and revenue. You’ll work with innovative companies, understand their technical challenges, and win their business by showing them why Formlabs is the right solution.

If you enjoy technology, competition, and the challenge of convincing people, this role can launch your career in high-performance technical sales.

Our Direct Sales team is solutions-focused and tech-savvy. If you enjoy interfacing with clients, understanding and solving their needs, and being the best at what you do, join our team as a Technical Sales Representative on-site in Berlin!

In this role you will:

Own the sales process
- Manage inbound leads from initial contact through deal closing
- Build pipeline and consistently hit ambitious revenue targets
Sell a technical product
- Understand customer engineering challenges and position Formlabs solutions
- Communicate complex technology in a clear and compelling way
Compete and win
- Lead product demos, sales calls, and negotiations
- Handle objections and guide customers toward a purchasing decision
Build lasting customer relationships
- Develop trust with engineers, product teams, and business leaders
- Turn first purchases into long-term partnerships
Become an expert in digital manufacturing
- Learn our full ecosystem of hardware, materials, and software
- Stay ahead of applications and industry development

About You:

Speak German AND English fluently (C1 or higher level)
Have a degree in engineering, technology, or another STEM field
Are naturally competitive and results-driven
Enjoy convincing people and influencing decisions
Are energized by targets, commissions, and performance
Want a career where technical knowledge translates into revenue impact

Our Perks:

An inclusive, dog-friendly office with diverse and inspiring colleagues
Shares in the company (we're a double unicorn company!)
In-office catering 3x per week, plus daily free beverages and snacks
Monthly 59.85 EUR mobility subsidy (incl. BVG Firmenticket & Swapfiets)
Weekly yoga classes
Free mental health & well-being sessions with an external partner
Learning and development budget
Free 3D prints
Urban Sports Club discount
Supplementary, opt-in German pension scheme
Fun team events

Account Executive, Product Sales, Optimized Checkout

What you’ll do

As an Account Executive, Optimized Checkout, you will use your sales and product expertise to help drive growth of Stripe’s payment across a range of customers. You will collaborate with product, engineering, marketing, and other GTM teams to develop deep product and industry knowledge and drive complex deals. You will be instrumental in leading in depth product discussions with existing and prospective customers – and building and executing against our go to market strategy.

You are an adept sales professional, capable of engaging in business-level and technical conversations at multiple levels of the organization. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You’re as comfortable working with clients as with internal stakeholders. You’re excited to become an expert and to share your knowledge. You are an organized self-starter and an exceptional communicator with strong analytical abilities and a proven history of top performance and improving the teams you join.

Responsibilities

Accountable for driving revenue, increasing attach rates, and new client acquisition for a wide range of customers including Enterprises and Platforms
Create your strategic territory plan and lead outreach efforts to develop a robust, qualified pipeline
Develop relationships with executive stakeholders and lead discussions with existing and prospective customers
Deeply understand Stripe Payments, our Optimized Checkout Suite, and competitors, serving as both an internal and customer-facing expert on our product and the market
Engage with Product and Engineering teams to synthesize and relay customer feedback to inform Stripe’s product roadmap
Contribute to the development of go-to-market playbooks alongside product, marketing, sales, and technical services stakeholders
Work collaboratively and cross-functionally across the organization to help shape Stripe’s products and solutions to meet customer needs

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Requirements

7+ years of customer facing experience at a leading technology or payments company and a track record of top performance
Experience building trusted advisor relationships with senior business leaders
Proven ability to build strong collaborative working relationships with cross-functional business partners
Self-starter capable of operating independently to drive meaningful business results
Enthusiastic “roll up your sleeves” mentality
Excellent verbal and written communication skills
Ability to understand complex technical requirements and craft solutions across multiple stakeholders
Proven experience to lead complex negotiations involving bespoke commercial agreements
Thrives in a fast-paced environment and changing requirements
True team player - always
Humor is very welcomed

Preferred Qualifications

3+ years of experience specifically selling payments or technology solutions to enterprise customers

Senior Revenue Operations Manager (m/f/d)

THE ROLE

As a Senior Revenue Operations Manager, you will drive operational excellence across the entire sales motion, from prospecting and pipeline creation to forecasting, deal execution, and expansion. You will partner closely with Sales leadership, Marketing, Finance, and Product to improve sales effectiveness, data quality, and revenue predictability.

This role combines strategic thinking with hands-on execution, owning the systems, processes, and insights that enable the sales team to perform at a high level and scale efficiently.

Your Mission:

Partner with Sales leadership to improve GTM strategy, pipeline health, forecasting accuracy, and overall sales effectiveness.
Own end-to-end revenue operations across lead management, prospecting, partner motions, forecasting, pipeline hygiene, and qualification frameworks (e.g., MEDDPICC).
Ensure high-quality, enriched prospect and account data to support reporting, forecasting, and revenue insights.
Build and maintain dashboards, KPIs, and reporting to drive planning, decision-making, and performance visibility.
Support Sales leadership through deal reviews, account planning, territory design, and day-to-day operational guidance.
Lead strategic revenue planning, sales capacity modeling, and contributions to business planning, budgeting, quotas, and compensation.
Document, implement, and enable scalable sales processes, tools, and workflows in collaboration with Revenue Systems, ensuring adoption and compliance.
Ensure deal governance, including approvals, pricing, contracting, partner attribution, and commercial policy adherence.
Deliver actionable insights across funnel performance, conversion, losses, competitive intelligence, pipeline coverage, and expansion opportunities.
Provide operational support on cross-functional initiatives, execution risks, and ongoing revenue optimization projects.

WHAT SUCCESS LOOKS LIKE

Improved win rates and reduced loss rates driven by clear insights and targeted actions
Strong, predictable pipeline coverage and accurate sales forecasts
High adoption and data quality of MEDDPICC and sales qualification standards
Effective outbound and prospecting motions supported by clean, enriched data
Expansion motions aligned with pricing strategy and consistently executed
High trust from Sales leadership in reporting, forecasts, and operational guidance

WHAT YOU BRING

5+ years of experience in Sales Operations, Revenue Operations, or a related role
Proven experience supporting and scaling sales teams in a B2B SaaS environment
Strong expertise in Hubspot or other CRM systems and sales tech stacks
Hands-on experience with outbound prospecting operations
Experience with sales forecasting, pipeline management, and deal qualification frameworks
Analytical mindset with the ability to turn data into strategic recommendations
Strong communication and stakeholder management skills
Nice to have: familiarity with pricing and expansion motions in SaaS

THE BENEFITS OF BEING A SPRYKEE:

🤹‍♀️ Ultimate Flexibility: Work from anywhere with fully flexible hours and unlimited vacation days. Enjoy a generous office equipment allowance to create a workspace that inspires your best work—wherever you are.

🧗 Growth Opportunities: Invest in your future with a dedicated budget for self-learning tools, training, workshops, and language classes. Benefit from regular 360° feedback and personalized development plans that help you grow both personally and professionally.

🪢 Inclusive & Diverse Culture: Embrace your authentic self in an environment that celebrates diversity. We actively support affinity groups, partner with various organizations, and have our own Diversity Council—ensuring everyone has a voice and equal opportunities to shine.

✨ The Spryker Spirit: Experience a low-ego, collaborative culture that values connection and innovation. Join a community that regularly hosts engaging virtual and in-person events, from casual meetups to legendary gatherings in surprising locations.

🚀 Cutting-Edge Innovation: Be at the forefront of enterprise commerce by working with the latest technologies and tools. At Spryker, innovation isn’t just part of our product—it’s in our DNA. Help us shape the future of digital transformation.

🌊 Embrace the FLOW: Live our FLOW philosophy—Flexible, Life, Oryx, Work—which redefines the work-life balance. We focus on outcomes over outputs, empowering you to integrate work seamlessly with your life aspirations and enjoy a truly dynamic work experience.

What this job can offer you

The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.
As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

What you bring

Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to drive successful client outcomes, grow accounts and drive revenue outcomes
Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
Ability to create and execute sales motion and tactics to consistently grow revenue per account
Able to create, execute and adapt proactive client strategies to achieve goals
Confidently develop pipeline, forecast outcomes and provide accurate reporting data
Strong knowledge of sales processes
Ability to learn complex product solutions and eager to constantly develop new skills and competencies
Understanding of Remote’s services and its position in the industry
Several years of Account Management experience preferable, or related SaaS sales experience
Excellent verbal and written communication skills
Business fluency in English is essential
Highly self-motivated with ambitions to be in a closing role
Self-directed and able to work independently and as an active member of the team
Resilience and perseverance with a positive attitude
Able to perform under pressure
Strong business acumen
High level of integrity and work ethic
Efficient in multitasking, prioritization, and time management
Customer obsessed and clear desire to be in a customer facing role

Key responsibilities

Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
Own the customer relationship and complete the cycle from sale to business completion
Remain in frequent contact with the customers and build strategic and partnership based customer relationships
Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs
Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
Work with other cross-functional teams to ensure customer success

Practicals

You'll report to: Manager, Account Management
Team: Sales - Account Management
Location: London
Start date: As soon as possible

Benefits

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

Sales Onboarding Specialist

Seedify is a leading Web3 incubator and launchpad empowering innovators and builders in the blockchain space. With a strong focus on helping early-stage projects grow through funding, exposure, and go-to-market support, we are reshaping how Web3 startups launch and scale. We're now looking for an Onboarding Lead to drive project onboarding and accelerate our ecosystem growth.

Role Overview

As an Onboarding Specialist, you’ll be at the forefront of Seedify’s project intake and partnership development. You’ll identify promising Web3 projects, lead sales conversations, and manage the full onboarding lifecycle, from first contact to launchpad integration, using tools like Notion, Jira, and Telegram to track and streamline the process.