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Product Lead

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Nexpanse is a dynamic and fast-growing company focused on AI products in B2C markets. We create products that solve problems and make life easier. Currently, we are launching our new product in the rapidly growing market of AI agents. We are looking for ambitious individuals who want to be part of our team. Learn more about our mission and future projects at Nexpanse.io.

Mission

Our mission is to create cutting-edge AI-powered products that enhance the lives of people around the world.

Role

We are seeking an experienced Product Lead to take charge of the development and success of our new product — AI agents. By the first quarter of 2025, you will oversee multiple aspects of the product, from concept to launch, ensuring a seamless and rapid process for creating the MVP/MLP of the product.

This role combines strategic product leadership with hands-on responsibility. You will collaborate with teams ranging from growth to delivery, as well as all teams involved in product development. You will: manage product strategy, prioritize tasks, make decisions that impact business metrics, identify game-changing factors, and swiftly implement them into releases. The primary focus is on rapid launch and driving the growth of the new product.

We operate in an environment where achievements matter, not the number of hours spent. The ideal candidate will take ownership of the product, deliver measurable results, and always strive for excellence.

Key Responsibilities:

Oversee all company operations and ensure the successful launch of the product.
Develop and implement growth and business development strategies.
Define and monitor the execution of product technical specifications.
Build and optimize internal processes, including marketing, development, and sales.
Contribute to product and marketing strategy formulation.
Collaborate with technical and business teams to achieve key performance indicators (KPIs).
Analyze metrics, manage unit economics, and continuously improve ROI.

Our Expectations:

Experience:
- 5+ years of product management experience B2B and B2C markets.
- Demonstrated success in scaling businesses, managing P&L, and driving product-market fit.
Entrepreneurial Mindset:
- Proactive problem-solver with a focus on identifying and eliminating bottlenecks.
- Ability to thrive in fast-paced, ambiguous environments and adapt to changing priorities.
- Strong leadership skills with experience in building, managing, and motivating cross-functional teams.
Business Management:
- Proven experience in end-to-end project management, including product development, marketing, operations, and financial oversight.
- Track record of delivering projects on time and within budget while ensuring profitability.
B2B and B2C Experience:
- Deep understanding of both B2B and B2C markets, including customer segmentation, user behavior, and competitive landscapes.
- Experience in creating and executing go-to-market strategies tailored to diverse audiences.
As plus:
- Proven track record as CEO, COO, or startup founder, with a strong preference for experience in the AI/Tech sector.
- Technical education (e.g., Computer Science, Engineering) or equivalent hands-on experience in technical roles (e.g., software development, data science, or product development).

Preferred Qualifications:

Experience with SaaS products, including launching and scaling platforms.
Familiarity with AI/ML trends and applications.
Participation in previous startups with proven growth results.

What We Offer:

A direct impact on business and product development.
The opportunity to work with an ambitious team on market-changing products.
Transparent, results-based compensation system (revenue + ROI).
A dynamic work environment with real opportunities for personal growth.

Technical Product Manager

🏠 Remote & ✈️ Relocation

Challenges that await you:

End-to-end management of the product’s technical backlog
Managing time-constrained cross-product projects
Developing and maintaining the project roadmap, considering resource and timeline constraints
Prioritizing tasks in conditions of high uncertainty and limited resources
Implementing and monitoring product and project success metrics
Risk management, timely identification, and mitigation of bottlenecks
Ensuring transparent communication between business and technical teams

What makes you a great fit:

5+ years of experience in Technical Product/Project Management in IT
1+ year of experience working with Data Warehouse (DWH) solutions
Proven experience of successful implementation of bank Treasury Management System or components thereof. Deep understanding of relevant business workflows and technical requirements
Experience in managing finance department automation products
Experience managing cross-functional teams and working in Agile (Scrum/Kanban) environments
Project management experience with strict deadlines and high expectations
Strong stakeholder management skills and the ability to align expectations
Understanding of ETL/ELT processes, data processing, and analytics system architecture
Analytical mindset, systems thinking, and stress resistance
B1 or higher English level for effective communication with an international team

Your bonus skills:

Knowledge of Data Governance
Experience automating regulatory reporting and financial domain processes
Understanding of how Airflow, dbt, and Python are used for data pipeline automation

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

Relocation support with full visa & permit support to the employee and family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave

Head of Technical Documentation

Adapty is a revenue management platform for mobile apps that simplifies subscription implementation and paywall management. We help developers quickly monetize their apps, serving 8,000+ apps and processing $1.4 billion in in-app subscriptions annually. Backed by top investors like 500 Startups and Surface Ventures.

We are looking for a strategic and technically skilled Head of Technical Documentation to lead and scale our documentation efforts.

What You Will Do

Take full ownership of our customer facing documentation at https://adapty.io/docs/. One of the areas you can expect to extend into is our internal knowledge base as well, but that’s future

Create and maintain API documentation, SDK guides, and developer-focused materials.

Establish workflows by selecting the right tools and approaches for documentation implementation.

Manage documentation using Docusaurus (hosted on Git), ensuring accuracy, structure, and usability.

Work closely with the development team, participating in sprints and technical discussions to stay aligned.

Communicate effectively with our audience, making complex technical concepts clear and understandable.

Lead and mentor a documentation team, setting best practices and maintaining a high standard of technical writing. You’ll start with 1 other person on your team with possibility to extend it as you see fit, but we expect a fair bit of hands-on work from you as well.

What We Expect

Pro-level experience in Advanced English Technical Writing. You should also be able to adjust your tone-of-voice to be simple and “to the point”.

Love for clear, concise and beautifully looking documentation. We’re big fans of Stripe docs and would love to have a similar kind of finesse for Adapty’s documentation at some point.

A proactive and strategic mindset, capable of driving improvements in documentation structure, processes, and technology. You should be able to autonomously identify structural and factual issues with documentation through the eyes of the people using it.

The ability to simplify and explain complex technical concepts, especially related to APIs and mobile technologies.

Hands-on experience with APIs and mobile development, ensuring documentation is technically accurate.

Proven track record in creating technical documentation for complex products.

Experience managing documentation with Docusaurus, including working directly with Git repositories.

Basic coding skills to test and document technical features effectively.

What We Offer

Flexible Remote Work: Work from anywhere with a schedule that fits your life. While our core team operates in Europe, we are open to candidates from other regions

Perfect Product Fit: Our platform aligns seamlessly with market needs, making it easy to explain, promote, and adopt.

Direct Communication: A transparent and straightforward work environment that lets you focus on getting things done.

Fast-Track Impact: See immediate feedback on your work as we expand into new markets.

Additional Benefits: Free English lessons, sports reimbursements, and laptop compensation to support your personal and professional growth.

The Open Network Foundation acts in the interests of the community by supporting initiatives that help achieve The Open Network's mission - put crypto in every pocket.

We're looking for someone to become the primary conduit between the TON Foundation and the teams developing games in the TON ecosystem. You will lead TON’s strategy in the GameFi vertical to onboard new game developers and help existing teams to get the most from the ecosystem.

Responsibilities

Strategy and Vision: Develop a comprehensive GameFi strategy in alignment with TON Foundation's overall objectives. Outline a clear vision for the GameFi sector and articulate actionable steps to achieve it.
Onboard Teams: Help teams to have a smooth onboard to the ecosystem by providing support, grants, best practices and needed connections with other projects in the ecosystem.
Ecosystem Projects Success: Actively help VCs in TON raise capital for TON based projects by making introductions, research, due diligence memo, and other insights related to the deal.
Project Management: Oversee the planning, execution, and delivery of GameFi projects within the TON ecosystem. Coordinate with cross-functional teams to ensure projects are completed on time and within budget.
Team Leadership: Build and lead a team of skilled professionals dedicated to GameFi development and adoption. Foster a collaborative and innovative work environment that encourages creativity and excellence.
Partnership and Collaboration: Identify potential partners, game developers, and gaming projects that align with the GameFi vision. Establish strong working relationships and collaborations to enhance the presence of GameFi within the web3 ecosystem.
Public Speaking and Representation: Participate in media interviews, panel discussions, and public forums to represent the TON Foundation. Deliver compelling presentations and speeches to promote the TON blockchain and its initiatives.
Community Engagement: Engage with the gaming and blockchain communities to evangelize GameFi concepts and gather feedback. Actively participate in conferences, events, and social media to promote GameFi and increase awareness.
Technical Expertise: Stay updated on the latest advancements in both blockchain technology and gaming industry trends. Apply this knowledge to enhance the technical aspects of GameFi projects and solutions.
Product Development: Work closely with developers, designers, and product managers to conceptualize, design, and implement GameFi products and services. Ensure that these products meet high-quality standards and user expectations.
Marketing and Promotion: Collaborate with the marketing team to develop effective strategies for promoting GameFi projects. Leverage various marketing channels to reach a broader audience and increase adoption.
Metrics and Analysis: Establish key performance indicators (KPIs) for GameFi projects and regularly evaluate their success. Use data-driven insights to optimize strategies and make informed decisions.
Compliance and Security: Ensure that all GameFi initiatives comply with relevant regulations and security best practices. Implement measures to protect user assets and maintain the integrity of the ecosystem.
Roadmap Development: Create a clear and realistic roadmap for the future development of GameFi within the TON ecosystem. Continuously iterate and improve the roadmap based on feedback and changing market conditions.
Research and Innovation: Conduct research on emerging technologies and trends in the GameFi space. Innovate and experiment with new ideas to position TON as a pioneer in the GameFi sector.

Requirements

3+ years of experience in leading positions at crypto companies or similar organizations
Technical experience and understanding of basic development concepts of games
Advanced English level (C1+)
Understanding of TON and its ecosystem
Outstanding communication skills

Preferred Qualifications

Previous experience working in or with the tier1 gaming companies
Strong presence in crypto communities, social media (Twitter, etc), and/or maintaining a crypto focused blog

Head of Compliance Department

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".

Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!

Responsibilities:

Manage the development and implementation of policies and procedures to ensure compliance with applicable laws and regulations
Conduct regular assessments of the organization's compliance with applicable laws and regulations
Be the interface to other functions e.g. sales, marketing, customer success, and development team to educate colleagues on compliance requirements and make sure they are integrated into our day-to-day operations
Stay up-to-date on changes to laws and regulations that may impact the organization's operations
Provide guidance to the executive team and other employees as needed
Participation in audit process

Requirements:

Proven at least 5 years of work experience in compliance roles
Understanding of business/economics and legal matters
Communication and negotiation skills
Strong analytical, problem-solving, and decision-making skills
Bachelor's/Masters's degree in law, business or related field
You speak and write English fluently
Ability to work collaboratively with other departments and stakeholders
Strong understanding of relevant laws and regulations, such as MICA
Ability to work in a fast-paced environment and manage multiple priorities

Nice to have:

Experience in fintech or crypto industries

Our Team will be happy to bring into the fold an experienced Product Manager!

Responsibilities:

Champion our Meta Games: Be an expert with a wealth of product and domain knowledge, not just on the Meta platform technologies that support our games, but the key monetization techniques, strategies, and technologies of the gaming industry and our core competitors;
Lead Initiatives: Lead every step of the end-to-end product development cycle, starting from conducting effective product discovery on brand new initiatives, to shipping new features on all storefronts through superior stakeholder management;
Advocate for our Players: Adopt the player mindset and collaborate with leadership, stakeholders, and other teams to transform bold concepts into refined, well-scoped, player-first features;
Influence Development Priorities: Build product strategies and convert them into actionable initiatives and prioritized backlogs that are aligned with company goals;
Define Product Details: Provide feature specification documentation, feature visuals and all other artifacts that help define the appropriate scope, feasibility, level of effort and drive key decision points;
Provide Smart Insights: Leverage reporting systems to monitor product performance that helps influence prioritization, scope, feature design, and post launch corrections, along with executive reporting.

Skills and requirements:

9+ years of technology product management experience through successful user-facing product launches;
Deep knowledge of commerce systems, subscriptions, and digital storefronts;
2+ years of experience leading executive reporting on behalf of the product team;
Experience in partnering with Business and Marketing to build a constant pipeline of features;
Passion for building systems and features that provide end-to-end superior, consistent and customized player experience across multiple platforms;
Knowledge of utilizing content management systems;
Proficiency in conducting user research to qualitatively understand and communicate user behavior, needs, and pain points;
Possess outstanding communication skills and the ability to work across multiple business units;
Expertise in initiating and implementing projects through inception, design, development, testing, and implementation;
Experienced in working iteratively and responding to changing requirements, priorities, and evolving stakeholder visions.

Please note that these are desirable skills and are not required to apply for the position.

Experience in the video game industry;
Avid gamer with a passion;
Experience with A/B testing to enhance storefront designs and improve conversion rates.

To apply for this opportunity, please send your CV using the form below.

🏠 Remote & ✈️ Relocation

We are looking for someone with an entrepreneurial mindset to create and develop a new business direction in the mobile entertainment segment. The project will focus on creating a streaming service in the format of vertical mini-dramas - a fast-growing segment of the mobile entertainment market.
The position will report directly to the Playkot CEO with an opportunity to develop into a full-fledged business unit.

What we will trust you with

Building a new business from scratch with the prospect of spinning off into a separate company.
Development of product strategy and control of its implementation.
Full management of the project economy and its scaling.
Managing the full product development cycle from concept to launch and further development.
Working with product metrics: conversion, retention, monetization.
Formation and prioritization of the product backlog.
Working on content creation with partners.
Interacting with the marketing team to attract and analyze traffic,

What we expect from you

Experience in creating and developing successful products in the mobile market segment.
Experience and ability to work with product and business metrics.
A standard set of product manager skills: planning skills, market assessment, conducting and interpreting A/B tests, etc.
Experience in purchasing and analyzing the effectiveness of paid traffic.
Entrepreneurial thinking, willingness to take responsibility for the result.
Fluent Russian.

What would be a plus

Experience working with video content or streaming services.
Understanding the specifics of short-form video content.
Experience in creating successful projects from scratch.

What we offer

An opportunity to create a new product from scratch in a promising market segment, an opportunity to become a co-founder of a new business with a share in this business.
The company resources and support for your launch.
The prospect of developing your own business unit with the possibility of becoming its CEO.
Possibility of relocation to Serbia, Armenia or another agreed-upon country.
Assistance with paperwork and residence permits in the countries where the company is present.
Flexible work format: office, remote or hybrid.
Social package based on the DIY principle: $1000 per year for voluntary health insurance, sports, therapy, education, language learning or coworking rent – in any proportion you choose.
20 workdays of vacation, 100% salary retention during sick leave and vacations.

Head of Customer AI Solutions

🏠 Remote & ✈️ Relocation

InTone has recently launched an AI Call Center and processes over 50000+ calls a day for financial and insurance companies in the US.

We're assembling a core team to build the future of AI-driven call centers. You’ll play a lead role in managing key projects, driving customer success, and work along with the founders to build the best-in-class copilot for managing AI call centers. We raised over $2M from Berkeley SkyDeck, Yellow Rocks Capital and angels with major exits in AI and BPO areas.

Responsibilities

Project Management & Customer Success

Implement new Voice AI processes for customers (prompting, testing, writing integration roadmaps, writing conversation examples)
Handle customer requests within 9 AM - 1 PM EST, focusing on AI agent behaviour and performance
Meet with key customers 1-2 times per week to define priorities, track progress, and align deliverables

Voice AI & Data Analytics

Optimize Voice AI agent performance by prompt engineering, call analysis, defining and optimizing metrics on the Intone platform
Manage partner solutions for AI agent performance analytics and AI agent testing
Manage data collection and voice recordings for creating AI voices
Contribute to building our call center manager co-pilot

What We’re Looking For

Experience working with LLMs
Background in project management or customer success
Strong analytical skills—able to interpret data and improve AI performance

What We Offer

Competitive salary + performance-based bonuses tied to impact on revenue
Equity Options
Daily work with the founders
Hybrid / remote position (offsite team meetings twice a year)

How to apply:

Send your CV to Andrew Golman, co-founder & CEO:

at (please add “Head of Customer AI Solutions” to an email title)
or on Telegram

The UX Research Lead will help define and drive the future of our product design organization. They will inform our experience strategy, envision complex UX ecosystems, and inspire teams to push the boundaries of innovation. This role requires a clear vision of the future of user experience and the courage to pursue forward-thinking ideas.

More about Your team

Wrike product design team consists of 20+ full-stack product designers, 2 UX researchers, 2 UX writers, 3 Architects, 5 Managers (including this role), and a Head of Product Design. The team is distributed among different locations in Europe with the main hub located in Prague. All these professionals are inspired by each other, the broader organisation and by our customers.

How You’ll make an impact

People:

Provide leadership, direction, and mentorship for a team of UX researchers.
Lead the UX Research cross-functional practice, guiding designers, product managers, and writers to conduct impactful customer research.
Develop and deliver training programs to uplevel UX research and design thinking skills for designers, product managers, and engineers.

Product and Strategy:

Drive UX research hands-on for one or two high-priority, high-impact research initiatives that can help the organization learn and grow its business.
Synthesize team insights on unmet needs and new perspectives on achieving the company mission.
Provide feedback on problem and solution reviews as an active member of review sessions.
Influence and manage change by understanding what matters for the business and adapting communication to be relevant and insightful to different audiences.
Work with organizational leadership to build a pervasive customer-centric culture, with customer needs as the foundation and design thinking as the discipline for decisions.

How we work

We work in cross-functional product teams, as a UX Research Lead you'll be leading a small and mighty team of UX Researchers and ensure smooth cooperation with both Engineering and Product departments. We believe our product experience will be our major driver of innovation and differentiation and UX Research is instrumental to our success. Our product is thriving in a highly competitive market and it's used by millions of people worldwide to achieve their best within their teams and organizations.

You will achieve your best if you have

Experience in establishing UX research as a strong contributor to business decision making.
Experience leading a team of UX researchers.
Proficiency with customer research methods.
Experience leading cross-functional activities and workshops using design-thinking methods to inform product strategy and planning.
Up-to-date expertise in human-centered design best practices.
Ability to present designs to a wide range of audiences.
Excellent communication skills, with the ability to distill complex ideas to their essence.

Perks of working with Wrike

28 calendar days of paid vacation
Sick leave compensation
Life insurance plan
Health insurance plan
Fitness plan (800 EUR/year)
Parental leave
2 volunteer days
Full-remote & On-demand access to Co-working space
Utility allowance (30 EUR/month, subject to taxation)

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Technical Account Manager

ZEDEDA is seeking a team-oriented, highly effective, and motivated Technical Account Manager (“TAM”). This position reports to the Vice President of Customer Experience. As a Technical Account Manager (TAM), this individual will play a pivotal role in managing and nurturing customer and OEM partner technical relationships by serving as their primary technical point of contact. Efforts include, but not limited to, ensure the successful deployment and ongoing support of ZEDEDA’s Edge computing solutions, guide them through the implementation process, troubleshooting issues, and ensure they achieve their business and technical objectives using ZEDEDA's technology. Last, this individual will assist the Principal Customer Success Manager in identifying and qualifying new use cases for expansion opportunities.The successful candidate will be an accomplished self-starter with technical leadership experience in the Edge Computing, Virtualization, Cloud, Networking, Edge AI and other related technologies. Have in-depth experience or familiarity with direct, channel, OEM and SI business motions. Last, he/she must have a proven track record to work in a matrix environment and possess excellent communication, presentation and organizational skills.

Responsibilities

Assist the Principal CSM in leading the company’s most strategic customer’s onboarding, adoption, and expansion experience motions
Serve as the primary technical contact for customers with active contracts, providing expert guidance on their implementation, productization and optimization of ZEDEDA’s solutions
Provide technical training and support to customer to maximize their use of ZEDEDA’s solutions
Gather and relay customer feedback to the Product Management team to influence future product enhancements
Document customer interactions, technical issues and resolutionsLead the technical aspects of Get Well and Escalation Plans definition and execution
Perform regular Health Checks on customers with active contracts
Assist the Principal CSM in the development and execution of Success Plans to ensure customers realize the value of their ZEDEDA investment
Gain a deep understanding of typical technical challenges faced by our customers to appropriately map features in their Edge Computing environments, as well as provide proactive information, guidance, and support.
Proactively engage with other ZEDEDA groups in monitoring and resolving complex technical issues.
Be a Go-To customer expert on ZEDEDA Edge Computing solutions and become a Subject Matter expert over time
Monitor performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement.
Assist the Principal CSM in the delivery of Executive Business Reviews (Technical Services Reviews, Business Reviews, etc..) with the support and involvement of the 1Sales Team, Product Management, Engineering and other groups
Work closely with the rest of the Customer Experience organization (Professional Services, Operational Support) and other key leadership in the Sales, Marketing, Support, Product Management and Legal organizations in driving a friction-less customer experience

Required Qualifications

15+ years of experience in large scale deployments, Virtualization, Containers, Edge Networking and Security, Relevant Edge Applications for the corresponding verticals and ability to understand Cloud based SaaS offerings
Demonstrated industry recognized credibility in the O&G and Renewables, Industrial Automation, Retail and Automotive verticals.
10+ years of experience in AI/ML workloads with emphasis on Edge AI solutions,
Required education and degree type: BS in Computer Science/Engineering or related field. MS or higher preferredExperience engaging with large global enterprises
Strong organizational and time management skills, possesses a sense of urgency
Project a professional image and demonstrates technical acumen, driven to succeedAbility to interact effectively with senior business and technical managers and C-level executives
Ability to travel up to 25-30% of time
Availability to provide after-hours support on a scheduled / non-scheduled basis
Demonstrated ability to foster collaboration and coordination with personal distributed across multiple global sites
Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently delivering results.
Extensive experience in identifying key customer stakeholders to engage and build relationships without direct supervision.
Extensive experience in influencing teams across the organization to achieve desired customer outcomes.
Passionate about driving and tracking a consistent technical engagement process with all supported customers.
Excellent written and verbal communication skills as well as the ability to clearly articulate technical strategies, architecture and issues to both technical and non-technical audiences
Positive, growth-oriented mindset

Senior Client Experience Manager

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices. We're looking for more bright minds who'd love to change the world by solving complex problems.

What you'll do:

Report weekly to the Chief Customer Officer, providing updates on team performance, key metrics, and progress toward retention and renewal revenue goals.
Organize regular CX team meetings to align on retention strategies, address challenges, and share updates on ongoing initiatives.
Conduct performance reviews for regional and country leads, providing coaching, feedback, and development to enhance team performance.
Regularly analyze and report on renewal revenue data, tracking risks and opportunities to inform actionable strategies for retention and growth.
Monitor customer health and satisfaction metrics through CRM and analytics tools, identifying trends, risks, and opportunities to guide the team’s direction.
Manage escalations: Resolve complex customer cases promptly, while coaching the team to resolve issues empathetically and effectively.
Collaborate with Sales, Finance, and Marketing teams to ensure renewal revenue tracking aligns with company forecasts and objectives.
Develop and implement proactive strategies to mitigate churn, leveraging predictive analytics and customer feedback.
Oversee recruitment, onboarding, and training of team members to ensure excellence in execution and customer impact.
Ensure the documentation of processes and workflows, maintaining clarity and scalability across CX operations.
Actively contribute to product development initiatives, ensuring customer insights influence the roadmap and deliver measurable value.
Disseminate updates and progress on initiatives to the team, ensuring alignment and coordination across regions.

Who you are:

Bachelor’s degree in Business Administration, Marketing, Psychology, Communications, or a related field
5–7+ years of experience in customer success, customer experience, or a related field, with a proven track record of retention and renewal revenue management.
Expertise in CRM platforms (e.g., Salesforce, HubSpot) and data analytics tools (e.g., Tableau, Looker, Power BI), with the ability to interpret data and translate it into actionable strategies.
Demonstrated ability to improve customer satisfaction metrics (e.g., NPS, CES) and reduce churn through strategic CX initiatives.
Experience managing global, cross-functional teams, with a strong focus on execution and measurable outcomes.
Proven success in leading initiatives that align CX strategies with company financial goals.

Osome grows alongside you, but we already have a few perks:

Competitive salary
Multi-cultural environment to enhance your global perspective.
Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget
Mental Health Leaves
Flexible working arrangement; Hybrid working arrangement

Senior Vice President of Engineering

Broadvoice is a global leader in software and telecommunications, empowering businesses with cutting-edge communication solutions. We are on a mission to redefine how businesses connect, collaborate, and grow. Join us as we scale new heights and deliver innovative, high-quality services to our customers worldwide.

Role Overview:‍

Broadvoice is seeking a visionary SVP of Engineering to lead our Engineering group, which includes Software Engineering, Site Reliability Engineering (SRE), Quality Assurance (QA), IT, Security, and NOC. This is a critical leadership role where you will drive strategy, foster collaboration, and ensure excellence across a global, multi-disciplinary team. Reporting directly to the Chief Product Officer, you’ll shape the future of our platforms and lead innovation in a high-paced, mission-driven environment.

What You’ll Do:

Lead Engineering Excellence:
- Oversee the architecture of Broadvoice’s platforms, ensuring scalability, reliability, and security.
- Optimize performance, resolve technical issues, and drive cost efficiency across platforms.
Deliver Business Priorities:
- Align engineering roadmaps with company goals and stakeholder expectations.
- Monitor and improve KPIs such as quality, velocity, productivity, and customer satisfaction.
Drive Compliance and Security:
- Ensure adherence to global standards and regulations, including GDPR, ISO, and PCI.
- Foster a security-first culture within all engineering practices.
Build and Lead Teams:
- Attract, retain, and mentor top talent across diverse global teams.
- Foster collaboration, diversity, and inclusion while empowering leadership within VP and Director-level staff.
Innovate and Strategize:
- Develop and execute engineering strategies that drive growth and align with the company’s vision and mission.
- Stay ahead of industry trends to identify opportunities for innovation and improvement.
Budget and Resource Management:
- Manage an annual budget exceeding $10M, ensuring resource optimization and ROI.

Your Goals:

Deliver high-quality software products and services with measurable customer satisfaction and retention.
Collaborate with product teams to define and execute roadmaps that drive market share and profitability.
Establish best practices in software development, testing, deployment, and maintenance.
Foster a culture of accountability, innovation, and continuous improvement within the Engineering organization.
Build lasting relationships with internal and external stakeholders to ensure alignment and mutual success.

What You Bring to the Team:

10+ years of leadership experience managing global engineering teams of 150+ across multiple time zones.
Proven success in delivering high-quality cloud-based products using platforms like AWS, Azure, or Google Cloud.
Deep expertise in scalable, stable, and secure architecture principles.
Exceptional ability to manage budgets over $10M while optimizing resources and costs.
A track record of strategic thinking, innovation, and driving growth.
Collaborative and empowering leadership style that fosters trust and accountability.
Outstanding communication and interpersonal skills, with a strong ability to build relationships.
Passion for learning, adaptability to change, and commitment to a long-term vision.

Why Join Broadvoice?

Lead a world-class engineering team in a dynamic and fast-growing organization.
Make a significant impact on global communication solutions.
Work in a collaborative, innovative, and mission-driven environment.
Competitive compensation and benefits.

Senior Product Owner — the leader and pillar for both the team and the client (but certainly not a babysitter).

The candidate is capable of listening to and understanding the client, identifying and fulfilling their needs, possessing a high level of empathy and strong relationship-building skills, and managing expectations effectively. They can engage in difficult conversations with patience and composure. They should be adept at identifying issues and making decisions that satisfy the client, demonstrating that we care about their business more than they do — without compromising quality standards or the company’s interests.

The Product Owner is the person who wants success the most. They are responsible for strategic product management, aligning product goals with company objectives, and developing long-term strategies. They are able to set priorities based on company goals and client needs, with experience in applying and showcasing leadership in Scrum and Agile methodologies. Skilled in working within cross-functional teams, they can inspire and motivate the team, demand work strictly according to the company’s quality standards, and hold the team accountable for meeting these standards. They take any initiative necessary to achieve goals without hesitation, unafraid of unpopular or inconvenient decisions. They are willing to take responsibility for product outcomes and continually strive for improvement, leading by example to show what it means to be accountable for results. The candidate has hands-on product management experience, including successful launches and post-launch support, along with experience in developing and executing long-term product strategies. They know how to manage risks, are experienced in working with data-driven management metrics, and are ready to be accountable for these metrics. They are detail-oriented and focused on avoiding errors and oversights.

They can quickly adapt to changes and find solutions in unconventional situations. Open to new experiences and willing to learn from mistakes (without experimenting on a live product!). They share knowledge, lead, and develop the team. They can give and receive constructive criticism, using it to improve work. They do not rely solely on past experience, possessing both logic and the ability to analyze. They embody the company’s seven principles.

Description

Goals:

The product managed by PO meets the needs and expectations of the customer.
The customer proactively demonstrates satisfaction with the product and continues to use our services both in its development and in ordering new products.
The product achieves the company's goals set by management.

At this point:

The project has defined goals and key results ensuring sufficient contribution of the project to achieve the company's goals.
The project requirements are comprehensive, correct, non-contradictory, achievable, traceable, understandable, and constantly kept up to date.
The requirements include the entire set of FURPS+ relevant to achieving product quality.
The team has and adheres to a Definition of Done (DoD) sufficient to ensure product quality. [Ensuring that the product meets requirements is the team's responsibility, that's their hiring goal! Not just to write shitty code and not to architect shitty architecture!]
Priorities are set and constantly kept up to date.
The customer expresses their wishes then, there, and in the way that is convenient for them.
The customer's wishes are fulfilled as they wanted, not as interpreted by the team.
The customer has a clear understanding of what, how, when, with what risks, and at what cost will be obtained.
The customer does not expect the impossible and is involved in decision-making and providing feedback. Both the team and the customer understand each other, and both the team and the customer are accountable for the deal.

Success Criteria:

Current Value Increased

Strategic Product Management:

Aligning product goals with company objectives.
Taking responsibility for the outcomes of all company products.

Effective PO Leadership:

Demonstrating leadership within the product domain.
Serving as a role model in the application of Scrum, Agile, and company standards.

Strategic Planning:

Contributing to the development of the company's long-term strategy.
Defining strategies and opportunities for product diversification and increased product profitability.

Ability to Innovate improved

Co-creating development strategies with company leadership.
Actively championing innovations in order to reach goals

Time to Market Improved

Strategic Sales Management:

Taking responsibility for post-sales and cross-sales within the company.
Collaborating with company leadership to define strategies and opportunities for improving Time to Market.

Cross-Functional Collaboration:

Collaborating with various company departments (including Sales/Marketing) to improve Time to Market through process optimization.

Customer Expectation Management:

Actively managing customer expectations, including selling additional services, across all dimensions—revising CV, developing T2M, expanding UV, and enhancing A2I. Demonstrating growth points in T2M for the customer and establishing agreements within this growth.

Enhancing key project indicators through Evidence-Based Management metrics (Current Value, Unrealized Value, Time to Market, Ability to Innovate)

Anti-requirements: reliance on miracles, hiding information that we can’t make it in time (including the lack of a releasable increment no rarer than once every two weeks) until the last second, falsifying the real state of the development process. The above is strictly prohibited. Attempts to argue for "it’s more convenient/efficient/faster to complete all preparatory work first" will be immediately viewed as attempts to find a way not to do something, which will not do the PO any favors. We’ve heard it all before

You’ll fit in if:

For you, criticism is like a gift, serving as fuel for improvement, rather than a reason to get hurt.
You trust no one on word alone, not even yourself. You confirm knowledge with exams and practice. A lecture is not enough for you.
A typo in your document is like a stain on your reputation, and overlooked feedback from the client is like the end of your career.
Team success is more important to you than any personal achievement.
You get constantly blamed for setting unrealistic standards, and are told that there is no need to do things that well for anyone.
Clients invite you to their kids’ birthdays, and trust you with their most sensitive secrets‍

Requirements

Experience as a Product Manager/Product Owner/Analyst.
Experience interacting with international clients.
Knowledge of Agile and Scrum methodologies, or a willingness to learn.
Conversational and written English (at a level sufficient to understand what is required, and convey what is needed).
Ability to formulate hypotheses supported by facts and analyze results.
Ability to “keep your eyes peeled" (competitor analysis and adjacent areas).
Practical familiarity with the OKR goal-setting approach.
Understanding of Servant Leadership principles and how they differ from authoritarian management.
Emotional intelligence.
Communication skills (ability to speak the interlocutor's language, engage in constructive dialogue, manage conflict, give and receive criticism).
Ability to conduct "difficult conversations" without losing patience and composure.
Certified in Agile techniques no lower than PSPO II, ICP-EPO, IIBA-CCBA, PMI-PBA
The courage to make decisions and take responsibility for them.
Respect for the team, the company, and the client.
Attention to detail.
Strive for team success.
Negotiation skills and the ability to build trusting relationships with clients.

Responsibilities

No set of instructions can cover every duty or foresee all situations. Therefore, observing engineers must take initiative and, guided by their professional knowledge and situational context, go above and beyond to prove their worth.

Required minimum

Creation of a Product Vision: A clear conception of what the end product should be. This involves defining goals, understanding customer needs, and outlining a strategy for achieving success
Customer Interaction: Establishing trusting relationships with clients, collecting feedback, identifying requirements, and ensuring the product adheres to customer expectations. Taking into account the interests of all types of stakeholders.
Collaboration with the Development Team: Interacting with the development team by providing essential information, clarifying task details, and addressing arising questions.
Making Decisions on Priorities: Allocating task priorities, ensuring alignment of the developed product with the company strategy and customer requirements.
Taking Responsibility for project economics: The Product Owner is responsible for the project meeting the company's profitability standards. A project must have a roadmap outlining how it plans to increase revenue. Collaborating with other Product Owners, they are accountable for the company's overall financial metrics and alignment with financial goals.

Nice to have

Knowledge of Evidence-based Management. It’s okay if there is no knowledge to speak of, as long as you are willing to learn. ·
Experience in the IT environment.
Practical familiarity with Kim Scott’s Radical Candor approach.
Practical familiarity with Kerry Patterson’s Crucial Accountability approach.
Understanding of Amy Edmondson's psychological safety model.
Knowledge of Management 3.0.
Would be a significant downside:
Adherence to Daniel H. Pink's Drive! model.
We are as anti-Pink as possible.
"Spoiled" corporate pseudo-Agile understanding of a servant leader as a mix of а secretary/entertainer/teacher of a preschool group/mollycoddler.
We do not need any of this; we will say "thank you, goodbye" immediately.
Our ideal leader is not a nanny but a good sergeant ("servant to the king, father to the soldiers"©)

Working conditions

Full remote work
Vacation/sick leave/holidays follow the American model.
Each employee has 15 days off per year, which can be used at their discretion.
- 1 day off can be used at any time, more will have to be approved by the team.
- Each year worked adds 1 additional day off per year.
Official holidays: Christmas holidays (Catholic or Orthodox, so 12/24-1/2 or 12/31-1/7), Independence Day (7/4), Thanksgiving (4th Thursday of November). Holidays can be transferred to a different time if need be. You could say that there are 20 days off a year, and only Christmas (24-25) and New Year (31-1) are holidays. .
Equipment reimbursement: A laptop is provided (to be returned if the person leaves before one year), or a $1000/year budget for personal equipment.
Training: Internal training is provided and paid for; after training, a certain period of work commitment is required, usually at a rate 1 month per 200 dollars spent.
Maternity leave: For employees who have worked for more than a year, the company pays for 15 working days of paternity leave and up to 60 working days for maternity leave.
Severance pay: For those who have worked for 1 year - 1 month's salary, 2 years - 2 months' salary, 3 years and beyond - 3 months' salary. The salary is paid upon contract termination, regardless of the reason for termination.

For those who are useful and needed we are ready to provide аdditional benefits such as financial aid, low-interest loans, relocation assistance, etc. Basically, if you treat us well, we'll treat you well :)

🏠 Remote & ✈️ Relocation

We are looking for a skilled Middle+ / Senior PM, who thrives in a fast-paced environment, yet has a strong passion for keeping things organized.

You will be working with 2-3 "service" teams, closely collaborating with Product Managers + Tech Team Leads.

Responsibilities include:

Managing development of mobile applications (iOS/Android) and related web systems (backend, admin panel).
Project management: overseeing task completion, managing resources and timelines, updating plans, ensuring key deadlines are met.
Release planning: defining strategy for new version releases and managing release process.
Project execution: ensuring tasks are completed within the established timeframe and budget.
Leading team rituals (Daily Standups, Sprint Planning, Retrospectives) to maintain effective team collaboration.
Collaboration with Product Manager and development team: working closely to clarify requirements, plan tasks, and resolve any emerging issues.

Perfect candidate:

Has 3+ years of experience in project management.
Successfully delivered projects using Agile methodologies (Scrum, Kanban).
Proficient in Jira.
Excellent communication skills. Ability to effectively negotiate and build strong relationships with stakeholders at all levels. Proactive approach.
Able to synchronize work of various teams (development, art department, marketing and etc.).
Can multitask and work with 2-3 teams simultaneously.
Strong analytical thinking skills.
Business-oriented approach.
Basic skills in Miro/Figma or similar tools.

Conditions

Professional development — paid training and courses, online / offline lectures, workshops and trainings. Our employees take part in all major IT meetups;
Adaptation — qualitative onboarding, we help to quickly and smoothly solve all problems. regularly collect feedback throughout the trial period;
Career development — Review is conducted every 6 months, we monitor results and help improve performance;
Balance between work and personal life — ability to conveniently build your work schedule, take vacations and days off without a bunch of approvals and bureaucracy;
Health — extended voluntary health insurance (on the territory of Montenegro);
Office space — a cool office in Montenegro, with comfortable workplaces and lounge areas;
Relocation — we offer a full package of documents for those who are ready to move to Montenegro, and we help with obtaining a residence permit;
Prequel+ — premium access to the entire Prequel product.

Product Operations Manager (Telehealth)

Mira is a San Francisco-based hormonal health company providing integrative care and hormonal testing for over 200,000 customers. In 2023, they were recognized by Inc. 5000 as America's fastest-growing femtech company. We started our company to help women and individuals reach their parenthood dreams and make their fertility journey smoother.

Mira’s most important breakthrough was inventing the market's only FDA-compliant at-home fertility monitor with quantitative technology. Since the beginning, they have been on a mission to develop data-driven hormonal health solutions to help women make confident health decisions during every stage of their lives—from the menstrual stage to menopause. Mira offers solutions to test, boost, and navigate fertility—starting from comprehensive hormone testing and supplements to fertility coaching and online courses.

We are committed to helping our customers achieve the highest possible success rates and outcomes; that is why our focus is on personalized care, the use of the most cutting-edge technology, and science-backed data.

About the position

We are looking for a Product Operations Manager with a founder’s mindset to lead our virtual Hormone Health Clinic. Beginning with the Fertility Program, this role offers the chance to scale the clinic and introduce additional programs, further enhancing the Mira ecosystem. Think of it as a startup within a startup.

If you're ready to challenge yourself in a high-growth environment and make a meaningful impact on women's health, we invite you to join our team!

Responsibilities:

Operations management: Manage day-to-day clinic operations, handling inquiries, troubleshooting, and supporting hormone health coaches. Monitor clinic capacity and scheduling to ensure adequate availability of appointment slots, addressing any capacity issues with relevant teams. Communicate priorities, requirements, plans, and project statuses with key stakeholders regularly. Act as leader of the Mira Clinic product, demonstrating a startup mindset, problem-solving, taking initiative, and driving the success of the telehealth product.
Providers management: Oversee client and provider personas, product documentation (guides, SLAs, procedures, etc.), and quality control processes to ensure an optimal user experience and maintain high standards. Oversee updates to clinic policies, including non-soliciting policies, and ensure clear communication of product and process changes. Oversee clinic session reporting accuracy, manage invoice processing, and ensure timely payouts. Prepare for future initiatives such as recruitment, quality control, training, and proactive sales management.
Tech Stack Support: Ensure a smooth client experience by managing scheduling workflows, event setup, scheduling visualization, and triggered communications within the platform. Administer and adjust telehealth platform tools to accommodate product updates and ensure seamless clinic workflows.
Product vision and improvements: lead improvements of in-house telehealth services, ensuring the product concept aligns with user needs, and manage the product development lifecycle, including defining roadmaps, setting priorities, and making data-driven decisions. Collaborate with cross-functional teams to improve and optimize the product, facilitating communication, organization, and task management from concept through launch.
Customer Experience Optimization: Drive continuous improvement in conversion rates together with the Product Marketing Manager, and work on increasing Clinic Lifetime Value (LTV) by focusing on product retention and reactivation strategies.
Customer Research: Lead user testing and feedback collection processes to enhance user satisfaction, and establish success metrics to measure and assess the impact of product initiatives. Collect, analyze, and synthesize customer insights; bubble up unexpected insights or ideas revealed in data; segment user data and extracting insights from analysis; review end-to-end customer product experience.

Requirements

Bachelor’s degree in Business, Management, Marketing, or a related discipline.
Proven experience in Product Management.
Strong financial analytics capabilities, including ROI and project payback analysis.
Experience in managing cross-functional teams effectively.
Ability to introduce innovative ideas to drive product growth at Mira.
Excellent project management, organizational, and ownership skills.
Willingness to start with hands-on tasks before transitioning to a leadership role.
Ability and willingness to work in dynamic environment with changing priorities (i.e. startup)
Previous experience as a founder or co-founder is a plus.

Details

The role is a remote position, with a 40-hour workweek, flexible working hours and occasional overlap with the US team. Contractor or B2B employment contract.

What we offer

You will work with a dedicated, highly-engaged, international team of professionals who are passionate about helping couples and individuals start their families
We have a fast paced and collaborative work environment where we encourage open communication, ownership and independence
In addition to competitive salary we offer performance-based bonus system based on OKRs
We provide professional development opportunities - training courses, workshops and seminars

Recruiting process

Step 1 ‘Screening call with HR’ - Step 2 ‘Assessment task’ - Step 3 ‘Interview with Head of Product Team’ - Step 4‘Final interview with CEO and CMO’

Director of Reward and People Analytics

We are seeking a Director of Rewards and People Analytics to create and implement a global rewards and benefits strategy and lead the People Analytics function. Reporting to the Chief People Officer, this multi-talented leader will develop our rewards strategy, support the Board on Rewards topics, and operationalize the function.

In this role, you will:

Using a data-driven approach, design a rewards and benefits strategy and key rewards products at N26 and find opportunities to present, inform and educate on high-visibility topics ranging from salary review cycles, variable compensation to the gender pay gap.
Build a holistic and compliant compensation and benefits strategy across all current and future locations - including managing any necessary tools and vendor relationships.
Design and manage N26’s ESOP scheme with a strong focus on clear documentation and information management.
Act as the key liaison between the company and employee representative bodies (works councils) in the rewards area to ensure transparency, compliance, and alignment between the involved parties.
Analyze current manual processes related to rewards and compensation, identifying opportunities for automation that streamline workflows, reduce administrative overhead, and improve the overall employee experience.
Act as a key partner to the N26 management and executive team on behalf of rewards reporting back on key milestones, roadblocks and your team's KPI’s.
Ensure all compensation and benefits programs comply with relevant local and international regulations.
Conduct regular market analyses to benchmark N26's compensation and benefits against industry peers.
Lead a People Analytics team to utilize data-driven insights to inform strategic decisions across the People Team and maintain competitive positioning.
Develop clear communication strategies to educate employees about compensation structures and benefits offerings.
Lead and mentor the rewards and analytics team, fostering a culture of continuous improvement and excellence.
Work closely with HR, finance, and executive leadership to integrate rewards strategies with broader organizational objectives.

What you need to be successful:

Background:

8+ years of related experience in rewards and benefits in a global-matrix organisation, preferred in a global financial institution, or high-growth tech company with direct exposure to employee representative bodies (works councils) in the rewards area.
Extensive knowledge of European compensation structures, benefits design, executive compensation, and incentive programs, including compliance with local labor laws, tax regulations, and cross-border compensation strategies.
Have experience working in a scaling and fast paced company, having previously built reward processes from the ground up.
Familiarity with stock options, and other equity-based incentives, particularly in high-growth companies or startups - with knowledge of an IPO journey as a plus.
Expertise in using data to drive compensation decisions, assess market competitiveness, and measure the effectiveness of compensation and benefits programs.
Ability to analyze and benchmark compensation practices against market data (e.g., salary surveys, industry trends) and ensure N26's offerings are competitive and aligned with business goals.
A mindset focused on automating processes where possible to enhance efficiency in compensation administration and benefits delivery.

Skills:

Demonstrated people leadership experience, with a track record of building and leading high-performing teams.
Excellent stakeholder management skills with an ability to connect at levels of an organisation.
Data is your friend! You use data and research to inform your decision making.
You speak English fluently. German is a plus.
Very strong communication and influencing skills with the ability to effectively convey messages to different leaders and ensure team members. understand total rewards, policies and their accountabilities.
Team player. Obviously. We work hard together, but we have fun along the way.
Have the ability to ask the right questions and understand the problem space fully before decision making

Traits:

Actively help yourself (and others) be successful
Continuously learn and challenge the status quo
Think globally, act locally
Strong bias for action
High emotional intelligence and strong communication skills
Give and receive open, direct and timely feedback

What’s in it for you:

Accelerate your career growth by joining one of Europe’s most talked about disruptors.
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
Additional day of annual leave for each year of service.
A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds.
A relocation package with visa support for those who need it.

Who we are:

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com. Visit our website to learn more about Diversity, Equity, & Inclusion at N26.

Goals:

The product managed by PO meets the needs and expectations of the customer.
The customer proactively demonstrates satisfaction with the product and continues to use our services both in its development and in ordering new products.
The product achieves the company's goals set by management.

At this point:

The project has defined goals and key results ensuring sufficient contribution of the project to achieve the company's goals.
The project requirements are comprehensive, correct, non-contradictory, achievable, traceable, understandable, and constantly kept up to date.
The requirements include the entire set of FURPS+ relevant to achieving product quality.
The team has and adheres to a Definition of Done (DoD) sufficient to ensure product quality. [Ensuring that the product meets requirements is the team's responsibility, that's their hiring goal! Not just to write shitty code and not to architect shitty architecture!]
Priorities are set and constantly kept up to date.
The customer expresses their wishes then, there, and in the way that is convenient for them.
The customer's wishes are fulfilled as they wanted, not as interpreted by the team.
The customer has a clear understanding of what, how, when, with what risks, and at what cost will be obtained.
The customer does not expect the impossible and is involved in decision-making and providing feedback. Both the team and the customer understand each other, and both the team and the customer are accountable for the deal.

Success Criteria:

Current Value Increased

Strategic Product Management:

Aligning product goals with company objectives.
Taking responsibility for the outcomes of all company products.

Effective PO Leadership:

Demonstrating leadership within the product domain.
Serving as a role model in the application of Scrum, Agile, and company standards.

Strategic Planning:

Contributing to the development of the company's long-term strategy.
Defining strategies and opportunities for product diversification and increased product profitability.

Ability to Innovate improved

Co-creating development strategies with company leadership.
Actively championing innovations in order to reach goals

Time to Market Improved

Strategic Sales Management:

Taking responsibility for post-sales and cross-sales within the company.
Collaborating with company leadership to define strategies and opportunities for improving Time to Market.

Cross-Functional Collaboration:

Collaborating with various company departments (including Sales/Marketing) to improve Time to Market through process optimization.

Customer Expectation Management:

Actively managing customer expectations, including selling additional services, across all dimensions—revising CV, developing T2M, expanding UV, and enhancing A2I. Demonstrating growth points in T2M for the customer and establishing agreements within this growth.

Enhancing key project indicators through Evidence-Based Management metrics (Current Value, Unrealized Value, Time to Market, Ability to Innovate)

You’ll fit in if:

For you, criticism is like a gift, serving as fuel for improvement, rather than a reason to get hurt.
You trust no one on word alone, not even yourself. You confirm knowledge with exams and practice. A lecture is not enough for you.
A typo in your document is like a stain on your reputation, and overlooked feedback from the client is like the end of your career.
Team success is more important to you than any personal achievement.
You get constantly blamed for setting unrealistic standards, and are told that there is no need to do things that well for anyone.
Clients invite you to their kids’ birthdays, and trust you with their most sensitive secrets‍

Requirements

Experience as a Product Manager/Product Owner/Analyst.
Experience interacting with international clients.
Knowledge of Agile and Scrum methodologies, or a willingness to learn.
Conversational and written English (at a level sufficient to understand what is required, and convey what is needed).
Ability to formulate hypotheses supported by facts and analyze results.
Ability to “keep your eyes peeled" (competitor analysis and adjacent areas).
Practical familiarity with the OKR goal-setting approach.
Understanding of Servant Leadership principles and how they differ from authoritarian management.
Emotional intelligence.
Communication skills (ability to speak the interlocutor's language, engage in constructive dialogue, manage conflict, give and receive criticism).
Ability to conduct "difficult conversations" without losing patience and composure.
Certified in Agile techniques no lower than PSPO II, ICP-EPO, IIBA-CCBA, PMI-PBA
The courage to make decisions and take responsibility for them.
Respect for the team, the company, and the client.
Attention to detail.
Strive for team success.
Negotiation skills and the ability to build trusting relationships with clients.

Responsibilities

Required minimum

Creation of a Product Vision: A clear conception of what the end product should be. This involves defining goals, understanding customer needs, and outlining a strategy for achieving success
Customer Interaction: Establishing trusting relationships with clients, collecting feedback, identifying requirements, and ensuring the product adheres to customer expectations. Taking into account the interests of all types of stakeholders.
Collaboration with the Development Team: Interacting with the development team by providing essential information, clarifying task details, and addressing arising questions.
Making Decisions on Priorities: Allocating task priorities, ensuring alignment of the developed product with the company strategy and customer requirements.
Taking Responsibility for project economics: The Product Owner is responsible for the project meeting the company's profitability standards. A project must have a roadmap outlining how it plans to increase revenue. Collaborating with other Product Owners, they are accountable for the company's overall financial metrics and alignment with financial goals.

Nice to have

Knowledge of Evidence-based Management. It’s okay if there is no knowledge to speak of, as long as you are willing to learn. ·
Experience in the IT environment.
Practical familiarity with Kim Scott’s Radical Candor approach.
Practical familiarity with Kerry Patterson’s Crucial Accountability approach.
Understanding of Amy Edmondson's psychological safety model.
Knowledge of Management 3.0.
Would be a significant downside:
Adherence to Daniel H. Pink's Drive! model.
We are as anti-Pink as possible.
"Spoiled" corporate pseudo-Agile understanding of a servant leader as a mix of а secretary/entertainer/teacher of a preschool group/mollycoddler.
We do not need any of this; we will say "thank you, goodbye" immediately.

Working conditions

Full remote work
Vacation/sick leave/holidays follow the American model.
Each employee has 15 days off per year, which can be used at their discretion.
- 1 day off can be used at any time, more will have to be approved by the team.
- Each year worked adds 1 additional day off per year.
Official holidays: Christmas holidays (Catholic or Orthodox, so 12/24-1/2 or 12/31-1/7), Independence Day (7/4), Thanksgiving (4th Thursday of November). Holidays can be transferred to a different time if need be. You could say that there are 20 days off a year, and only Christmas (24-25) and New Year (31-1) are holidays. .
Equipment reimbursement: A laptop is provided (to be returned if the person leaves before one year), or a $1000/year budget for personal equipment.
Training: Internal training is provided and paid for; after training, a certain period of work commitment is required, usually at a rate 1 month per 200 dollars spent.
Maternity leave: For employees who have worked for more than a year, the company pays for 15 working days of paternity leave and up to 60 working days for maternity leave.
Severance pay: For those who have worked for 1 year - 1 month's salary, 2 years - 2 months' salary, 3 years and beyond - 3 months' salary. The salary is paid upon contract termination, regardless of the reason for termination.

Junior Account Manager

🏠 Remote & ✈️ Relocation

The Junior Account Manager will support day-to-day activities for the Italian customer base. This role will sit under the DMR group which has joined the Launchmetrics family!
DMR is a 360° monitoring & analysis service on Print, Web, and Social Media. A winning mix of experience and technology with a specific focus on the luxury and lifestyle markets.

What you’ll do:

Compiling coverage monitoring analysis and producing ad-hoc reports focusing on different aspects of strategies implemented by the clients and cross-checking KPI results
Designing and presenting the market overview analyses dedicated to the clients’ performance against key competitors, providing valuable insights to boost their brand performances
Supporting clients with their day-to-day activities, including alert settings and updates on their Print, Web and Social platforms

Who You Are:

You have ability to perform within a fast-paced, multi-priority setting.
You have a customer-first mentality and the ability to empathize and build customer loyalty.
You have strong critical thinking, analytical, and complex problem-solving skills.
You are a highly motivated “do-er” with a strong sense of collaboration, ownership, urgency and drive.
You have excellent interpersonal skills for phone troubleshooting and writing skills through email.
You have excellent time management and communication skills.
You have good knowledge of the Office suite
You are a fluent English speaker

6-month paid internship, €500/month

We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

Junior Account Manager

Forget the title—this role is anything but junior. At Pharmbills, we connect professionals with top U.S. healthcare companies, helping them manage finances and streamline processes while creating real, long-term cooperation opportunities.

We’re a fast-growing international team of over 1,000 team members across 7 countries, and we do things differently—we put people first. Here, you’ll be part of a team that supports you, helps you grow, and values your skills from day one.

What’s This Opportunity About?

You’ll be the key point of contact for patient accounts, making sure everything runs smoothly. Whether it’s keeping records accurate, ensuring payments go through on time, or helping resolve financial inquiries, you’ll be an essential part of making healthcare work behind the scenes.

What’s in It for You?

A role with real responsibility – no coffee runs, just real impact.
A stable opportunity with a company that values long-term cooperation.
Professional training & support to set you up for success.
A team that has your back – no micromanagement, just real collaboration.
A chance to engage with leading U.S. healthcare companies while staying in your home country.

What You’ll Be Doing:

Managing patient accounts and keeping them up to date.
Coordinating with patients, providers, and insurers to resolve financial issues.
Tracking payments and ensuring timely processing.
Keeping financial records clear and organized.
Identifying areas for improvement and streamlining processes.
Providing reliable support to ensure smooth account management.

What You Bring to the Table:

Strong English skills (B2+ level) – clear and professional communication is key.
Organized and detail-oriented – accuracy matters.
Problem solver – you don’t just identify issues, you fix them.
Great communicator – whether it’s patients, providers, or insurers, you keep things moving.
Ability to multitask and stay on top of deadlines.
Experience in account management is a plus, but if you’re a fast learner, we want to hear from you!

Why You’ll Love It Here:

A supportive, team-driven environment where what you do makes a difference.
A growing company with real opportunities to develop professionally.
A chance to build relationships with top professionals in the U.S. healthcare industry.
An opportunity to learn, grow, and be part of something bigger.

At Pharmbills, you’re not just handling accounts—you’re taking ownership, making an impact, and building a future in a company that truly values you.

Sounds like a fit? Let’s talk!

We’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports more than 10m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.

About the team

We are a Data team dedicated to bringing together specialists who are passionate about data. Our mission is to support the growth of Eneba by empowering the organization to make data-driven decisions through a strong data foundation. We aim to cultivate a healthy data culture across the organization and provide our colleagues with seamless access to the data they need for their daily tasks. Our team includes machine learning experts developing advanced models, data analysts offering essential insights to teams, and data engineers building state-of-the-art data pipeline solutions.

Responsibilities

Build, align, and communicate the data roadmap outlining the goals, timeline, and objectives.
Take ownership of data quality and governance by defining standards and establishing quality metrics.
Enable efficient data access by guiding tooling and processes.
Lead strategy execution as an individual contributor and set an example through action.
Understand the significance of data for different parts of the organization, making trade-offs between speed and quality while ensuring focus on high-impact tasks.
Advocate for the effective use of data across the organization.
Promote data-based decision-making, such as determining what to validate with A/B testing and what can be answered with data.
Push for automation and modern tooling, such as AI customer support and ML-based search personalization, wherever feasible.

Requirements

4+ years of experience in data and/or leadership roles.
Excellent knowledge of SQL and principles of document databases.
Familiar with Mixpanel, Growthbook, Redash
Familiar with our low level stack: ElasticSearch, MariaDB, Redis, MongoDB
Experience with Terraform and AWS.
Familiarity with a/b testing and experimentation in general, causal Inference, ML Ops, Data Ops.

What it’s like to work at Eneba

Opportunity to join our Employee Stock Options program.
Opportunity to help scale a unique product.
Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
Paid volunteering opportunities.
Work location of your choice: office, remote, opportunity to work and travel.
Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.