Remote 📨 Support Jobs

We’re seeking a skilled and experienced Technical Support Specialist (Line 2) who will be responsible for providing high-quality and fast support to customers and employees. If you are a technically proficient and customer-focused individual looking for an exciting opportunity to contribute to a dynamic team and support our customers effectively, we invite you to become part of our team!

Responsibilities:

• Handle user requests promptly and professionally;
• Provide expert advice and guidance to users on service operation and functionality;
• Replicate user-reported errors and communicate them to the Development team;
• Configure integration exchanges between our service and the Customer's systems, ensuring seamless connectivity;
• Interact collaboratively with other support teams from our Customers, actively participating in application-related tasks and monitoring implementation progress;
• Ensure compliance with SLA regulations.
  

Requirements:

• Fluency in Russian and Intermediate to Advanced English;
• Technical background: solid understanding of database principles, integration concepts, and the ability to interpret and analyze logs;
• Problem-solving skills: demonstrated ability to effectively identify and solve problems;
• Ability to write basic SQL queries;
• Prior experience in supporting client business applications;
• Previous experience working in an IT company.
  

Will be a plus:

• Experience in writing complex SQL queries and familiarity with noSQL queries;
• Knowledge of Python programming language.
  

We offer:

• Competitive payment;
• Work on your timezone schedule;
• 28 days of paid vacation per year;
• Work on international projects with multicultural teams;
• Professional development: Inside company training and Performance Reviews.

The Moderate Writer Intern contributes to ONC’s mission of providing nonpartisan news, opinions, and policy solutions by completing essential tasks in the Core Content Department. The Moderate Writer Intern will focus on writing political content for ONC, including but not necessarily limited to high-quality OpEds and Policy Proposals for ONC’s website. Though Writers will be responsible for producing their own content, the process will be very collaborative, with lots of political discussion in a respectful, nonpartisan environment. Exceptional writers may be given the opportunity to help write a book that will be published by ONC. In addition to ensuring that diverse content appears on the site, this intern will participate in podcasts, events, and other assignments as needed. Furthermore, this intern must ensure that ONC's commitment to nonpartisanship, ideological diversity, and civil debate is evident in all published work. The Core Content Writers will consist of conservative, progressive, and moderate writers, and the team will continue to focus on our 8 policy areas, Governance, Economics, Infrastructure, Healthcare, Foreign Policy and Defense, Justice and Public Safety, Social Issues, and Science, Environment and Technology. This intern must have interest and experience in at least one of these areas, preferably two or three. The Core Content Department will meet on Friday’s at 6:30pm (EST) with all writers, mentors, the Core Content Team Lead, and the Managing Editor. Lastly, Applicants must submit a writing sample with their application.

This position is remote, with work primarily conducted over Zoom and Slack, so applicants must be comfortable coordinating in a remote environment and are expected to maintain a high level of communication. This intern must commit to at least the end of the Fall semester (December 16th, 2023). However, many people choose to extend their internship past the amount of time they initially committed to, provided their performance meets the required standards.

Benefits:

Flexible schedule, college credit, professional networking, and resume-building experience.

Compensation:

‍This is not a paid position.

Responsibilities:

• Create consistent content for the website with a team of core content writers.
• Ensure ONC's commitment to nonpartisanship, ideological diversity, and civil debate is reflected in all published work.
• Participate in civil dialogue with conservative, progressive, and moderate writers focused on our 8 policy areas: Governance, Economics, Infrastructure, Healthcare, Foreign Policy and Defense, Justice and Public Safety, Social Issues, and Science, Environment and Technology.
• Participate in podcasts, events, and other tasks as needed.

Requirements:

• This role would be particularly good for those working towards a degree in Political Science, Journalism, English or Literature, Public Policy, Media Studies, International Relations, and/or related fields
• Exceptional writing skills are required (English)
• Proficient verbal communication/speaking skills are a plus
• Responsive, consistent, and effective communicator, even during conflict
• Experience in policy research, political commentary, political science, or a related domain preferred
• Enthusiasm for ONC’s mission and values, including a willingness to participate in polite debate with people of diverse and opposing political perspectives
• Ability to work remotely and on their own schedule in order to make deadlines
• Google Workspace experience preferred
• Ability to attend the weekly Organization-Wide (mandatory) meetings
• Ability to attend weekly (Friday) Core Content Department (mandatory) meetings
• Must be authorized to intern in the U.S.

Our social engagement and presence is rapidly growing and we’re looking for someone who loves and respects analytics and data – as much as they love social media itself – to support our team. The digital reporting & social media intern will assist in developing insights and reports on O-I’s global social media content, as well as support emerging social media programs and daily engagement.

This role plays a valuable part in supporting the Editorial Team build out a reporting strategy that ties content and promotion strategies to overall business needs. You’ll develop new reports and consistently fine tune them to deliver ongoing data and analysis of daily social content. You’ll have access to several analytic tools and content intelligence platforms. The role will support the Editorial & Social team by providing ongoing, consistent analysis to enable data-driven decisions. This role will also create one-off reports for special event coverage on social. You’ll assist in translating data from our agency partners to report back to the business.

This role will support our advancement of social media programs. We’ll look to you to help us maintain ongoing initiatives on our social media channels including employee advocacy, executive brand building, account-based marketing and influencer campaigns. You’ll also support the Digital Engagement and Community Manager with social listening and engagement activities on a daily basis.

This is an exciting role with a lot of potential where you’ll contribute to connecting corporate strategies to content strategies and providing the data to support the work. You’ll collaborate across functions and connect with leaders within the company, presenting findings and shaping editorial, social and marketing recommendations.

This internship position is a remote position within our Global Marketing Communications team. You’ll report to the Head of Content & Editorial Strategy, collaborate daily with the Digital Engagement and Community Manager, and work to support the extended Global MarComm team and Global Marketing & Sales team as needed.

Your responsibilities will include:

• Unleashing Insights: Produce reports and develop valuable insights to empower the Editorial and Marketing Communications teams in making data-based decisions for their content and campaigns. Be the go-to person for data-driven recommendations.
• Tracking and Intelligence: Set up and monitor content and campaign Intelligence platforms to gauge the overall sentiment towards our brand and glass as a material. Understand our audience's perceptions and enhance our strategies accordingly.
• Social Reporting Mastery: Deliver impactful social reports with in-depth analysis on a monthly basis. Unveil trends, patterns, and opportunities for improvement, leveraging your exceptional analytical skills.
• Special Event Reporting: Be the driving force behind producing comprehensive reports for integrated activities related to special events. Provide valuable insights to enhance future event planning.
• Collaborative Trendsetter: Stay ahead of industry trends and collaborate closely with the Editorial team to identify potential opportunities. Together, we'll lead the charge in creative and innovative content development.
• Content Reporting Guru: Manage and master content reporting tools for our websites and social channels. Ensure we have access to accurate and actionable data at all times.
• Social Program Management: Take charge of larger social program activities, including employee advocacy, account-based marketing, influencer marketing, and executive brand building. Your exceptional organizational skills will keep these programs running seamlessly.
• Engaging Daily Listening: Stay connected with our audience by executing social listening and engagement on a daily basis. Be the voice of our brand and build meaningful connections with our online community.
• Empowering Sales Communication: Manage advertising communications to our sales team through our CRM system. Your efforts will amplify our marketing impact and ensure alignment across departments.
• Product Launch Support: Play a vital role in supporting current and upcoming product launches. Maintain and manage web pages, webinars, products, and our e-catalog, ensuring a smooth customer experience.
• Data Translation Expert: Assist in translating agency data and findings into actionable insights for reporting back to the business. Help our team understand the significance of data-driven decisions.

We fully embrace the flexibility and benefits of remote work. We believe in empowering our employees to thrive in their roles no matter where they are located. As such, we are excited to offer this position as a remote opportunity, allowing you to work from any city where we have operations in US.

About You:

• You love glass and care about sustainability and the planet
• You have Bachelor's Degree in Communications, Marketing, Journalism, or a similar field in digital media.
• A strong GPA
• Proficiency in social media reporting tools, both native to the platforms as well as external software like Hootsuite, SEMRush, etc.
• Proficiency in Microsoft Office Tools (Outlook, Excel, Word, PowerPoint)
• Exceptional understanding of content promotional channels, particularly LinkedIn, Instagram and Facebook
• You have a record of achievement -  We want to see what you’ve accomplished at school, work or extra-curricular activities.
• You’re a good communicator, with strong project management skills
• You love challenges, working in a very collaborative environment
• Good team player
• Must be authorized to work in the U.S. on a full-time basis. (O-I does not sponsor working visas for internships).
• Targeted graduation range: December 2023 to August 2025

What we offer at O-I:

• Competitive compensation
• Opportunity for future growth and advancement
• Supportive teams to help you grow and learn new skills

What you will do:  

• Complete phone interviews with physicians to obtain their personal contact information and future practice desires.
• Place outbound calls to physicians in regards to future practice opportunities.
• Connect with residents/fellows on social media platform
• Inform physicians on PracticeMatch's career resources
• Receive inbound calls from physicians, hospitals, and administrators.

• Work independently in order to meet their daily and weekly quota of phone call attempts as well as physicians interviewed.
• Produce between 80-100 calls each day

Qualifications

• Undergraduate student majoring in Business or Healthcare related fields.
• Excellent verbal and written communication skills
• Extensive knowledge of social media
• Driven and hard-working
• Data analysis using Excel a plus
• Ability to dedicate 20-25 hours per week  
• Ability to multi-task, prioritize and manage time effectively.
• Attention to detail, as the job consists of data entry of information received from physician.

Additional Information

• Practical experience with current product manager and marketing techniques  
• Shadowing, mentoring, and training opportunities with successful professionals
• Opportunity to participate in networking events and company meetings
• Flexible schedule for students
• Compensation available

In this role, you will become an expert in weekly shopping data.

Your primary responsibilities will include:

• Spotting and correcting errors during the content digitization process
• Developing solutions for reducing error rates by leveraging systems and processes
• Analyzing operational processes to drive continuous improvement for quality and capacity issues
• Reviewing consumer data to understand and recommend content improvements to improve user satisfaction
• Assisting with the development of training and testing materials

What you'll bring to the team:

• You have excellent verbal communication and interpersonal skills
• You are meticulous in your work with a keen eye for details
• You are a self-starter that has shown the ability to improve and optimize processes
• You have experience working with analyzing large quantities of data
• You thrive in a team environment
• You are interested in learning about the fast-paced retail and technology space
• Working knowledge of Excel is a plus, but not required

Here’s how we work:

From working with top technologies to sending you to industry-leading conferences, we will make sure you have all that you need to expand your knowledge and grow your career. We have a trust-based culture where all team members are empowered to work in the way that’s best for them to thrive.

Our culture is at the centre of all that we do. We have been recognized through numerous accolades over the past three years including Best Workplaces in Canada, Deloitte 50 Best Managed, Best Workplaces in Canada for Women, Most Admired CEO and Top 10 Most Admired Corporate Cultures.

Here’s how to apply:

If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

HME is currently looking for a Technical Support Representative for our call center. The Call Center is open Monday - Friday 5AM - 7PM and Saturday - Sunday 7AM - 3:30PM. Note: Operating hours are specific to Pacific Standard Time Zone.  Candidates must be willing to work a flexible 40-hour work week.

What you will do in the position:

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and maintains daily logs and records
• Identify and makes recommendations for product improvement
• Training will be provided

What you will need to succeed in this position:

• Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
• Excellent verbal and written communication
• Proven excellent attendance history in your previous employment
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Pay Range:

$16.25/hour to $18.00/hour This is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job. The employee must regularly lift and move up to 10 pounds.

Your role is to ensure customers are seeing enormous value from our suite of cyber solutions and help serve as a trusted “voice of the customer” back to the Product and Engineering teams. We’re looking for creative problem solvers excited to make an impact and translate user feedback into feature requests and bug fixes.

This is an individual contributor role that reports to the Head of Customer Success.

You should be excited about the idea of stepping into a role where the “perfect” template doesn’t exist and eager to own outcomes in a fast-paced environment with plenty of ambiguity. We’re looking for someone with a growth mindset, a bias towards action, and above all else a problem solver. Culturally, people with low egos, high EQs, intellectual curiosity, and a bit of a tinkerer side tend to feel among their tribe at Paladin.

Responsibilities

• Solve customer problems by responding to incoming customer questions (support tickets, phone calls, etc.) in a timely, helpful, and professional manner
• Research issues by testing user flows and clearly document evidence
• Assist in identifying issues that negatively impact end user experiences, take corrective action, and work closely with partner teams (Product and Engineering) to resolve
• Lead demos and onboard companies to Paladin Shield, delivering predictable experiences and strong customer adoption
• Lead security consultations with companies that have questions about cybersecurity and their specific security stack
• Serve as the trusted partner for end users on product functionality and cybersecurity best practices generally.
• Develop process documentation for existing and best practices for common responses to customer questions and newly implemented processes. Maintain a list of FAQs.
• Partner with Product Management, Engineering, and the rest of the Success team to share customer use cases and pain points. Collect customer feedback and synthesize for the team internally on new products and features.
• Display empathy for customer needs and keep stakeholders (internal/external) informed.

Minimum qualifications

• Able to work in BST (GMT, GMT+1/BST)
• 2+ years in a support/service environment focused on SaaS or software
• Strong problem solving skills and ability to logically break down ambiguous issues
• You enjoy building relationships with customers and solving their problems. For you, positive customer feedback makes you smile and brightens your day.
• You lead with patience and kindness, especially when handling tough cases.
• Strong ability to prioritize and “get sh*t done”. You possess a strong sense of urgency in driving projects to completion. Can speak to past experiences of getting projects across the finish line repeatedly and on-time.
• Strong written and verbal communication skills along with the ability to explain technical topics to non-technical audiences.
• You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.
• High tolerance for ambiguity. You should be excited that your priorities will change over time, in large part based on what you see as the highest-impact end user issues that need to be resolved.
• Low ego. You know when something is over your head and aren’t afraid to ask for help.

Bonus qualifications

• Cybersecurity knowledge or experience
• Experience with our customer support stack is helpful but not required (ZenDesk, Asana, Jira, Confluence, Slack)
• We’d love to hear about how you owned technical customer issues from initial report to resolution
• 1-2 years experience at a high-growth and/or early-stage software company is strongly preferred

Paladin provides a number of benefits to help you bring your best self to work:

• Competitive compensation
• Generous Equity packages
• Health, dental, and vision insurance (W2 employees)
• Flexible work schedule and location
• PTO, Parental leave, and unlimited sick time
• 401(k) plan (W2 employees)
• Technology allowance - tell us what tools and tech you need to get your job done, and it’s yours.

Where is this role located?‍

Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

• Performing troubleshooting and analysis, including log file investigation;
• Acting as a technical focal point in relationships to fellow IT Professionals;
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;
• Documenting all customer interactions accurately and within SLA in our CRM too

Qualifications

• Bachelor's Degree in Information Technology/Computer Science and/or equivalent years of experience
• Experience in technical support roles or technical troubleshooting
• Ability to quickly learn, understand and explain technical information;
• Ability and desire to take ownership of client issues through resolution;
• Excellent time management skills;
• Ability to work in a fast-paced environment
• Excellent communications skills (verbal and written)

Preferred:

• Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016;
• Experience with VMware ESX(i), Microsoft Hyper-V, and other virtualization technologies
• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);

We Offer

• Modern, energetic, global working environment
• Opportunities for professional growth and promotion
• Work in a stable, dynamic company
• Competitive salary, depending on skills and experience
• Financial assistance towards healthcare.

What You Will Do

• provide support for several software products (accounting sphere) via emails, support chat, phone calls and video conferences;
• operate in a team environment with customer satisfaction as the ultimate goal;
• interact with co-workers in a fun and supportive environment;
• you’ll assist customers of our products in installation, education and training, troubleshooting, maintenance, upgrading, and successful achievement of their tasks;
• organize Webinars and Demo presentations;
• write user guides;
• actively participate in customer behavior research;
• analyze the feedback from clients and the inquiries to identify potential problems and unintuitive user interface;
• manage and resolve “hot” clients with stressful cases using your communication skills;
• displays initiative, enthusiasm, and professionalism.

What You Need

• good English skills (С1-С2);
  
• willingness to work from 6 a.m. to 3 p.m. (GMT+8) schedule five days a week (Monday through Saturday or Sunday through Friday);
• excellent listening and verbal communication skills;
• fast keyboard typing;
• knowledge in IT sphere and computer literacy (any degree will be a preference);
• stress resistance and ability to handle complaints and difficult situations in a calm and patient manner;
• follow high standards, show initiative, proactivity, and professionalism;
• have a genuine habit of helping people in general and customers in particular;
• flexibility to perform different tasks (multitasking) and follow procedures correctly;
• possess drive and enthusiasm for personal development.

Why Synder?

• fast-growing product startup, which means a lot of growth opportunities;
• great young and open-minded team;
• agile atmosphere and joint search for best solutions for our clients;
  
• strong feedback culture, we are ready to listen and to change, to share our ideas, to do our best work, to do our teamwork most comfortable;
  
• you will see tangible results of your work, get feedback from customers and will be building a highly demanded and easy-to-use product;
• you will be able to contribute to the process and influence the end product/result, come up with good ideas and make them happen.

Tasks:

• Excel in supported projects.
• Help users resolve their issues with game mechanics and app features (no calls, written communication only).
• Resolve user queries in a fast and effective manner.
• Respond to reviews in the stores (App Store/Google Play).

Requirements:

• Fluent in Russian and English (upper intermediate or B2).
• Excellent written communication skills in Russian and English.
• Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
• Detail-oriented, stress resilient, ready to handle a barrage of questions.
• Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
• Ready to do a small test assignment.
• Ready for 2x2 shift schedule. Night shifts are from 9pm to 9am.

What we offer:

• Possibility to work remotely or in one of our offices (in Ivanovo or Perm). The offices are located in the centre of the respective cities and have everything you need for comfortable working.
• Official placement with all the benefits including paid sick leave and holidays.
• Reimbursement for professional courses. Trainings and meetups for professional growth.
• Career progression and realization of personal potential.

We are seeking a motivated Customer Success Specialist to ensure the success and satisfaction of our valued customers. You will build strong relationships, drive product adoption, and maximize retention.

What You Will Do

• Develop and maintain customer relationships;
• Onboard and guide new customers for smooth implementation;
  
• Understand customer needs and provide solutions;
  
• Provide product training and support;
  
• Identify upselling and cross-selling opportunities;
  
• Conduct regular check-ins and address concerns;
  
• Collect and analyze customer feedback;
  
• Maintain accurate customer records;
  
• Develop compelling and engaging messages for email newsletters;
• Create effective campaigns for upselling and cross-selling;
• Stay updated with industry trends.

What You Need

• 2 years of customer success experience in SaaS;
  
• English skills B2-С1, excellent written and verbal communication skills;
• At least 1 year of experience in marketing or product marketing;
• Familiarity with ActiveCampaign, User Pilot, or similar marketing automation systems;
• Strong proficiency in creating engaging and persuasive messaging for various marketing channels.
  
• Ability to work 5 days a week, from 2 pm to 10 pm CET;
• Excellent listening, communication and problem-solving skills;
• Proactivity, initiative, and enthusiasm for personal development;
• Self-motivated and proactive.

Who We Are Looking For:

• A candidate with experience in b2c or b2b support, with a strong desire to deliver high-quality responses to our partners as quickly as possible.
• An individual with a strong networking mentality, excellent collaboration and communication skills, and the ability to build sustainable relationships.
• A team player who is not afraid to ask questions when something is unclear, and who constantly comes up with ideas to improve current processes.
• Ideally, someone with an understanding or experience in using SQL, APIs, basic programming, automation, and ticketing systems (this is not a must, but highly appreciated!).
• A candidate who is fluent in English (spoken and written). Fluency in an additional language is a big bonus.

What The Role Entails:

• Processing incoming requests from partners regarding bookings made with us.
• Working closely with the tech, product, retail, and finance teams to ensure that incoming requests regarding incidents are promptly communicated.
• Suggesting and implementing changes in internal processes and pushing for large-scale improvements of features to reduce processing times.

What We Offer:

• An opportunity to join a fast-paced, rapidly expanding travel tech company with a flat organizational structure and a true meritocracy.
• A remote-first and flexible work policy, with international opportunities as we continue to expand our global footprint. While our heart is in Berlin, our team members are located all around the globe.
• A dynamic environment with ownership over mission-critical projects, spanning the organization, giving you a chance to shape the future of global travel.
• Exposure to global brands and international business settings.
• A diverse, experienced team to exchange your ideas and contributions.

In this role you will:

• Support the Media Valuation team across Sponsorship Valuation projects centered around Professional Teams, Rightsholders and Brands within Sport that we work with
• Collect, collate, and interrogate data to tell a story within reports to clients.
• Report writing; perform media valuation calculations in Microsoft Excel, using functions such as pivot tables, vlookups / assist in the creation of Microsoft PowerPoint and Microsoft Excel reports to be delivered to clients.
• Proofread fellow analyst’s reports.

We welcome you to apply to the YouGov Internship Program.

Qualifications

• The ideal candidate will have:
• Commitment to rigor, detail, and accuracy
• Excellent communication skills, both written and oral
• Results driven focus and ability to see issues through to completion in a timely manner
• An enthusiasm for data
• Comfort with collaborating
• Familiarity with survey research or related field
• Experience analyzing data
• Experience with research reporting
• Comfort in and/or openness to a remote work environment

We are seeking a skilled and motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing excellent technical assistance and support to our customers. You will play a critical role in troubleshooting and resolving complex technical issues related to the HeadSpin platform. This is an exciting opportunity to contribute to the success of our customers and collaborate closely with our development and product teams.  If you are currently in a technical support role at a B2B SaaS company, this is perfect for you!

What You'll Do

• Serve as the primary point of contact for customer technical inquiries and issues related to our mobile testing platform.
• Conduct thorough and accurate analysis of customer issues to identify root causes and provide effective solutions.
• Troubleshoot and resolve complex technical problems related to software installation, configuration, usage, and integration.
• Collaborate closely with the development and product teams to escalate and resolve critical customer issues.
• Document and maintain a comprehensive knowledge base of common issues and resolutions to enable self-service support resources.
• Provide timely and proactive communication to customers regarding the status of their technical inquiries and escalations.
• Collaborate with cross-functional teams to identify opportunities for product improvements and feature enhancements based on customer feedback.
• Participate in customer onboarding and training sessions to ensure the successful adoption of our mobile testing platform.
• Continuously stay updated on industry trends, best practices, and emerging technologies to enhance technical support capabilities
  

What You’ll Need

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience in a technical support role, preferably in a SaaS-based or software development environment
• Strong knowledge of mobile applications, mobile operating systems (iOS, Android), and mobile testing concepts
• Proficiency in troubleshooting complex software issues, including log analysis and debugging techniques
• Familiarity with software development methodologies (Agile, Scrum) and version control systems
• Excellent problem-solving and analytical skills with a strong attention to detail
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively
• Self-motivated and proactive attitude with a passion for customer success
  

Bonus Points:

• Experience with testing tools, frameworks, and automation technologies
• Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud)
• Knowledge of programming languages such as Python, Java, or JavaScript
• Prior experience working with mobile device emulators, simulators, or physical devices
  

• Resolve production issues and incidents.
• Resolve production issues and incidents to a variety of our products by managing tickets from start to finish, escalating to other teams if necessary.
• Investigate, diagnose production issues, pinpoint the affected systems by analysing logs and error messages.
• Liaise with 3rd party service providers and internal teams to resolve the issue.
• Identify a root cause, escalate tickets to other teams, provide recommendations of monitoring, logging and debugging tools enhancement where necessary.
• Contribute to writing specific knowledge base and user manuals.
• Work with other team members to take over active support issues.
  

We are looking for:

• 2-3 years of experience in level 1 or 2 support.
• Good technical experience with either Windows, Linux/Unix OS or MacOS.
• Strong verbal and written communication skills in English.
• Sense of urgency with customer focus approach to problem-solving.
• Strong analytical, prioritization, and time management skills.
• Willingness to work in different shifts (morning - 5am-2pm, evening 10am-7pm)
• English B2.
• Knowledge of the monitoring systems (Zabbix, Grafana, Kibana or New Relic will be an advantage)
• Also it is an advantage if you have:
  1) Experience with FIX protocol.
  2) Experience in Jira/Confluence administration and configuration
  3) Experience with SQL, Python, REST or other APIs.
  4) Be able to read and understand logs
  

We offer:

• Excellent compensation package;
• Hybrid work schedule;
• Relocation package for you and your family (tickets, visas, work permit, hotel & transfer for the first months, etc.);
• MacBook or laptop on Linux or Windows, one, two or more displays? You choose!
  
• Medical and life insurance, provident fund, in-house gym with a personal trainer; courses and conferences, Company discount card for various products & services, and many more;
• Free daily catering, snacks and beverages;
• Career growth and professional development.

The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers.
We value our Customer Care team, and that's why we have such a competitive starting package.

Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances.

Our Customers choose us because we are the best on the market, and as a Customer Care team, we’re an extension of that great overall experience.
If you enjoy working with customers, you know how to deliver a great customer experience, and you’re a cool person to work with, click apply.

Responsibilities:

• Providing the fastest customer service response in Europe via phone, email, live chat and social media platforms;
• Liaising with other teams to promptly resolve any customers queries;
• Ensuring individual KPI’s and overall Service Levels are consistently achieved;
• Managing and adapting to a fast paced, ever changing environment;
• Participating in various projects when required;
• Contribute to best in class NPS and high Customer Satisfaction standards.

Your profile:

• English + one or several of the following languages: German, French, Dutch, Spanish. Level is sufficient for free written and verbal communication;
• You take ownership of what you do;
• You are quick to adapt;
• You come to work with a smile;
• People like to spend time with you.
  

Would be a plus:

You have worked in Customer Care for at least 1 year - Online, on the phone or face-to-face. If you have not worked in customer care, but would really like to let us know.

Why us?

• Working in European fintech startup with great potential for self-development and professional growth;
• A collaborative and flexible working environment, open and transparent communication, and a chance to implement your own ideas and know-how;
• Competitive salaries;
• Fully remote or office on Cyprus.

If you have experience in game design, liveops design and/or are a student of mobile game related studies and you love mobile games, then check out the job description and push "apply" :)

Some of your responsibilities include:

• Be responsible for designing and launching live operations for the Bullet Echo game;
• Evaluate with Product Analyst what content types and its distribution systems fit audience segments better;
• Work closely with community managers to understand players’ needs and feelings about the game and its specific systems;
• Support more experienced Game Designers and Product Managers in the creation of new big features.

What we expect:

• Last year student of Game Design or a graduate in Game Design or other game- or numbers-related studies;
• Available for 40h/week (10 a.m - 4 p.m. BCN are obligatory hours) and 1 year long contract;
• Solid Excel skills (if functions, v/hlookup, array(!));
• Ability to prepare design documentation;
• Strong communication and interpersonal skills;
• Advanced level of written and spoken English;
• Strong drive to learn and passion for mobile games.

As a plus:

• Experience in scripting or programming in any language;
• Previous experience in liveops;
• Basic knowledge of code text editor programs and git clients;
• Consumer behaviour studies or courses.

Why join us:

• We do something magical and unique – we create great games – and we do it well;
• You will have the opportunity to take an internship in a global gaming company in a team of professionals;
• We operate in a challenging and rapidly growing mobile gaming industry;
• Diversity and inclusion are important to us. ZeptoLab is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, or disability;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty.

The Role

At ComplYant, the Customer Success Intern is a valuable member of the customer success team who assists with both administrative and clerical tasks. This includes making outbound phone calls, drafting or revising communication materials, providing additional information to customers and the internal team, and helping resolve certain product or service issues. If you have previous experience in customer service, sales, marketing or communications, this is an opportunity to step into the fintech space, and learn at a rapidly growing organization.

Day to Day Responsibilities:

• Collaborate with cross-functional teams to drive the strategy for end-to-end customer-facing engagements and experiences.
• Shape and define best practices to ensure world-class content, tools, and methods are used.
• Observe customer meetings to help support the community of customers.
• Boost customers on the platform to ensure their needs are met.
• Research how to further improve customer success or satisfaction.
• Assist with monthly and quarterly business reviews for the Customer Success department.
• Help with brainstorming sessions and drafting presentations or materials.

Your Background Likely Includes:

• 1-3 years of experience in communications, marketing, sales, or customer service.
• Strong verbal and written communication, brainstorming, and project management skills.
• Comfortable working across multiple departments in a deadline-driven environment.
• Prioritization, organization, and time management skills. Able to effectively handle a number of diverse and complex problems at the same time.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

Bonus Points if:

• You are a "people person" by nature with a bubbly personality.
• Have experience in B2B, SaaS, or FinTech.
• You have previously used Salesforce and project management tools.
• You are bilingual with fluency in English and Spanish.

The Team

Our fully-remote team values trust, transparency, and support. As a people-first organization, we foster diversity, flexibility, and work-life balance. While we serve on different teams based on function, you will be encouraged to nurture your curiosity and connect cross-functionally to learn and grow. We don’t believe in siloing off teams, data, or skills. We know that we work better as a whole when we encourage members to contribute wherever their skill sets may be of value.

Benefits & Perks

• Paid Internship Opportunity with 20-25 hrs per week
• Flexible Work Schedule to fit Life/School Needs
• Cross-Departmental Learning Opportunities
• Full-Time Opportunities Available after a Successful Internship (and/or Graduation)
• Opportunity to get Real-Life Startup Experience (Golden for a Resume)
• Onboarding Company Swag
• Company Gifts - to say thank you!
• Robust Internship Training and Onboarding

• Week 1 -2 - Your first 15 days
  You'll focus on onboarding tasks, guiding yourself through training and being trained by your colleagues, and the high-level expectations your manager has created for you. Completing your Tax Research training successfully is one of your biggest goals. Having a grasp of ComplYant on the front end, knowing how to navigate within HubSpot, and having a level of comfort in accessing and managing tasks within ClickUp is crucial early on. To illustrate your comfort level with the platform, share a one-sentence elevator pitch that sums up your understanding of ComplYant to this point.
• Week 3-4 - 30 days in
  Start identifying areas of opportunity to contribute and add value to the team's needs and goals as you continue to become more comfortable with all of the tools we use on a daily basis. If you haven't yet, start identifying opportunities to create tasks for yourself within ClickUp. By your 30th day, it's highly likely that you will be introduced to outbound communications, so it is vital to ask your team lots of questions early on and report tool issues you may experience with your Lead as soon as they happen. Take advantage of live training with the team to get through any unfamiliarity you have with the tools you’ll be using, the process you are expected to live by, and the ComplYant product.
• Week 5-6 - By 45 days
  It's time to implement the outreach processes! You'll also feedback for every one of your direct teammates directly to the Team Lead. As your more seasoned colleagues work through their own tasks and projects, be sure to prioritize the tasks you are assigned, more than likely, your tasks are directly linked to your colleagues’ high-level projects. Everything we do impacts the team and the customer directly, so take pride in the impact you contribute to every day!
  
• Week 7+ and beyond
  You will work on defining the area for your Special-Interest Project (SIP) and we will work on enabling you to take ownership of the deliverables. Typically the SIP aligns with your professional interests/learning objectives and contributes meaningfully to our company goals. A SIP aims to ensure you gain as much from this experience as possible while also giving you the opportunity to make an impact in your field of interest, and a great bullet point for your resume!

Eligibility Requirements

Applicants must be located in the United States and must have the legal right to work in the United States. Unfortunately, we are unable to provide visa sponsorship at this time.

Tasks:

• Excel in supported projects.
• Help users resolve their issues with game mechanics and app features (no calls, written communication only).
• Resolve user queries in a fast and effective manner.
• Respond to reviews in the stores (App Store/Google Play).
  

Requirements:

• Fluent in Russian and English (upper intermediate or B2).
• Excellent written communication skills in Russian and English.
• Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
• Detail-oriented, stress resilient, ready to handle a barrage of questions.
• Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
• Ready to do a small test assignment.
• Ready for 2x2 shift schedule.
  

What we offer:

• Possibility to work remotely.
• Career progression and realization of personal potential.

You will be required to study the operation of a complex system in a short time, understand its features, and learn how to apply the system's capabilities in practice.

Key responsibilities:

• incidents, tasks, and problem resolution;
• collecting, preparing, and cleansing of data for incidents following the instructions;
• documentation of already realized solutions (e.g.: training materials, user guides);
• an analytical mindset and the ability to use your academic knowledge to tackle specific business problems;
• capability to see beyond a single issue, understand its possible broader implications, developing an understanding of system interactions;
• confident English level (B2).

Required working knowledge of:

• ticketing tools/systems;
• understanding functional and technical system documentation (user manuals, system high and low-level architecture, user interfaces, and database tables description);
• SQL, PL/SQL enough to prepare a typical report or work-around for incident resolution.

Nice to have:

• Ability to read code and understand the logic of program components written on Java, Pro*C, Linux shell (KSH, Bash, etc.), PL/SQL, Python

Great benefits:

• Salary to be discussed on the results of the interview;
• Official contract in accordance with country legislation;
• Working format: semi-remote. We have a cozy office in Armenia (2-3 days per week);
• Benefits program: compensation of Professional, Workplace, Health, Children, Sports, Services, and Culture expenses by your choice;
• Working with an international team on exciting and challenging projects;
• Great opportunity to realize your professional potential and fulfill your career ambitions.