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HME is currently looking for a Technical Support Representative for our call center. The Call Center is open Monday - Friday 5AM - 7PM and Saturday - Sunday 7AM - 3:30PM. Note: Operating hours are specific to Pacific Standard Time Zone.  Candidates must be willing to work a flexible 40-hour work week.

What you will do in the position:

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and maintains daily logs and records
• Identify and makes recommendations for product improvement
• Training will be provided

What you will need to succeed in this position:

• Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
• Excellent verbal and written communication
• Proven excellent attendance history in your previous employment
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Pay Range:

$16.25/hour to $18.00/hour This is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job. The employee must regularly lift and move up to 10 pounds.

We are looking for a motivated and experienced Sales (Territory) Manager to join our team! As a Sales Territory Manager, you will be responsible for finding potential clients for our company by qualifying inbound leads, generating outbound leads and starting new relationships with interested clients, thus expanding our customer base.

• Help potential customers to understand SL company value proposition and SL products that will fit their company needs
• Generate and Qualify new leads
• Provide intro calls and live demonstrations (via Zoom) to make sure a potential customer is the the right fit for our organization and showcase our SL product suit based on their company needs
• Deliver quality customer service
• Meeting and exceeding sales goals
• Negotiating price and contracts
• As a Sales Territory Manager you'll need to understand the actual pain points and have a knowledge on how our SL Professional suit can fulfill their needs
• Work closely with the marketing team
• Communicate with all levels of the organization
• CRM's - record in a timely manner daily activities, assign tasks to internal departments across our organization, sustain CRM data input accuracy
  

What you need to succeed:

• 3+ years of Sales Territory Manager experience in the competitive B2B SaaS industry
• Track record of high performance; exceeding vital metrics and activity targets
• Extensive experience with CRM-systems - Preferably PripeDrive and Hubspot
• Excellent verbal and written communication and interpersonal skills
• Proven ability to obtain the necessary information from the prospect, while also ensuring a mutually beneficial conversation
• Being fluent in spoken and written English and German, French as an additional language will be an advantage
• Strong organizational skills, ability to prioritize and manage multiple tasks
• Ability to work independently and in a fast-paced environment
  

Why people choose us:

• Truly global presence. We have more than 500 clients on mostly every continent
• Diverse, multicultural team
• Every member has the chance to influence the team’s decisions and activities;
• Complex challenges and rapid growth within the company are guaranteed;
• Stock options
• And of course, you will be joining a team of young and talented people who want to make this world a better and safer place.

Utorg is growing incredibly fast, so building an A-star team is crucial for us. This offer is an excellent opportunity to quickly advance your career while having an outsized impact on our success as we aggressively scale in the next months. And now, we are looking for an experienced Information Security Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.

What you are expected to do:

• Evaluate, implement, and manage security systems and products;
• Monitors and responds to emerging security issues, threats, and trends;
• Executes necessary security reconfigurations;
• Integrates emerging security standards and protocols;
• Develops tools to monitor and counter emerging threats;
• Lead technical assessments and response during security incidents;
• Communicate incident updates to management;
• Design and deliver Security Awareness training to staff;
• Addresses security breaches by applying fixes and security patches;
• Establishes and enforces system security policies based on best practices;
• Responsible for the implementation and maintenance of PCI DSS and GDPR compliance systems.
  

Why join us?

As a promising and ambitious team, we are flexible and open to new ideas. We are not a corporation, so everyone can influence the project. Our culture is based on empathy, innovation, and out-of-the-box thinking. We are looking for people with unique perspectives and diverse backgrounds.

Being a part of the team means:

• Millions of people across the world will see the results of your work;
• You will engage with world-leading companies;
• Budget for professional development (training programs of your choice);
• Flexible working hours;
• We are fully remote;
• Paid vacation and sick leave;
• Frequent bonuses for good performance.

We’re seeking a junior lead generation specialist to join our team as an independent contractor. We welcome candidates who have no experience in lead generation but exhibit a strong drive, eagerness to learn, and foundational skills like online research and written communication.

Responsibilities

• Conduct research to identify business leads in the US and Canadian markets
• Use multiple platforms to gather contact details of decision makers
• Assist in the development and execution of email and social media campaigns to generate leads
• Work with the team to tailor pitches for prospective clients
• Use A/B tests to test hypotheses about the target audience
• Track lead generation results and deal flow

Essential Skills & Competencies

• Excellent command of English language
• Proficiency in Google Workspace and other productivity suites and applications
• Effective research abilities
• Basic familiarity with digital marketing concepts, techniques, channels, and their respective advantages

Desirable Skills & Competencies

• Prior experience in lead generation
• Proficiency in CRM software and lead management systems
• Experience with outreach automation tools
• Understanding of concepts such as ideal customer profile, buyer persona, unique selling proposition, value-based selling, and customer pain points

Education & Qualifications

No specific degree is necessary, but a diploma or degree in marketing, business, or a related field is a plus.

Personal Attributes & Competencies

• Openness to learning and adapting to new tools and techniques
• Ability to achieve and maintain high standards with meticulous attention to detail
• First-class planning, organizational and time management skills
• Strong analytical and problem-solving abilities
• Ability to work effectively using own initiative
• Openness to erratic schedule

Selection Process

As part of our selection process, candidates will need to complete two brief test assignments to help us assess their skills and understanding of the job role.

What You Can Expect

• Performance-based compensation
• Opportunities for learning and professional growth
• Clear goals and tasks for the initial trial period and beyond
• Absence of micromanagement
• Being part of a team dedicated to quality, responsiveness, and attention to detail
• Job-specific training

How to Apply

Please submit your CV in English along with a brief cover letter explaining why you believe you’re the right fit for this role. Only shortlisted candidates will be contacted.

Note

This role is fully remote; however, you must be able to work US business hours. This is an independent contractor position and not an employment opportunity. Thank you for your understanding.

We are seeking a talented and dedicated QA Engineer to join our Product Engineering team. As a QA Engineer, you will play a crucial role in ensuring the quality and reliability of our product. You will collaborate closely with the Engineering team to design and execute test plans, identify and track defects, and provide valuable feedback for product improvement.

This is an exciting opportunity to contribute to the success of our company by helping us deliver exceptional and bug-free software to our users.

You will:

• Ensure the quality of our product: console (web-service for managing neon projects), CLI, APIs, integrations, demo apps.
• Design and develop well-structured test plans, test cases, and test scripts based on product features and user stories.
• Execute both manual and automated tests to validate software functionality, usability, and performance.
• Perform a variety of tests, including end-to-end, regression, smoke, usability, integration, etc.
• Identify, document, and track software defects, and work with the Engineering team to ensure their timely resolution.
• Participate in the feature development process from start to finish alongside Engineering and Product teams.
• Work proactively to identify potential areas of improvement in the software development process to enhance overall product quality.
• Collaborate with cross-functional teams to ensure a smooth integration of QA processes throughout the product development lifecycle.
• Continuously stay updated with industry best practices and QA methodologies to implement efficient and effective testing strategies.
• Participate in on-call rotations to handle and resolve critical issues.

We're looking for someone who has:

• 3+ years of experience in a QA role with the following products: databases, distributed systems, developer tools, SaaS products.
• Proficiency in manual testing techniques and familiarity with various testing methodologies.
• Solid understanding of software QA methodologies, tools, and processes.
• Hands-on experience with Javascript or Python.
• Familiarity with Playwright / Selenium / Cypress and Postman.
• Familiarity with bug tracking systems and version control tools.
• Experience in building test frameworks/processes for a product or working with a well established ones.
• Excellent communication skills and ability to work collaboratively with cross-functional teams.

Additional bonus:

• Experience in a startup or hyper-growth environment.
• Knowledge of performance testing, security testing, or other specialized testing areas.
• Software Engineering background.

Our Offer

• You have an opportunity to be an early employee in the fast-scaling ambitious team
• You can work 100% remote: we'll handle all formalities to arrange work from your home
• We pay top of the market in most parts of the world
• We grant equity (stock options) for all full-time hires
• We offer a competitive benefits package in line with all tech companies (top-notch equipment, unlimited vacations, paid parental leaves, and much more)
• We are distributed, yet make our bonds during regular offsites (the last one was in Cyprus)

Focusing on the experience of larger online creators, you will build an experience that generates them a meaningful source of revenue and source of new fans through the sale of merchandise and other digital products. Create an ambitious plan to scale Amaze in its current core markets as well as launch the platform in new countries.  Our creators have fans globally and Amaze needs to address that need. Work cross-functionally with every department to ensure the core proposition is built with genuine customer insight can be operationally supported and launched effectively. Build an industry leading matching experience for our creators and brands looking to sell through their stores.

What we're looking for

• 5+ years Product Experience working in eCommerce or Social Media Platforms
• Strong experience as a product or business change manager at a senior level within a fast moving eCommerce or social media business.
• Ability to own complex problem spaces and form hypotheses, strategies and roadmaps.
• A self-starter who thrives in environments where they can take the initiative and own hard problems through to impactful outcomes.
• Someone who enjoys leading, and motivating, a team of amazing people to ship innovative solutions  - and can point to an impressive record of doing so.
• An exceptional collaborator who can ruthlessly prioritize and build high-performing teams to execute on complex projects in a fast moving startup environment.
• An excellent communicator at all levels, internally and externally, with the ability to explain complex technical topics in a simple way, for everyone to understand.
• Great business judgment, ability to influence others with strong analytical and data driven thinking.

About you

• You have a solid foundation in building online user experiences within an e-commerce or social media environment
• You’ve led the creation and delivery of high-impact product strategies, and have re-engineered business processes through close collaboration with end users.
• You understand when to build something from scratch or consider integrating with a 3rd party to deliver meaningful systems that people use constantly and have a big bearing on the business bottom line.  
• You understand SaaS metrics and product-led growth principles intimately and get excited about diving into the data to unearth new growth opportunities.

What we offer

• Benefits
• Competitive Salary
• Company Stock/Option Plan
• Flexible daily working hours - We Value work/life balance
• Competitive Health Plan
• Company Benefits and Perks

The Junior Sales Enablement Executive is responsible for supporting the development of training guides, battle cards, and other sales resources, as well as assisting in content management and transforming raw content into polished first drafts. This role involves collaborating with various stakeholders, including sales representatives, subject-matter experts, marketing teams, and service proposition leads, to develop compelling and relevant content that aligns with the sales strategy and objectives.

• Develop training content and materials to support sales team onboarding, service propositions training, sales methodologies, competitive positioning, and other relevant topics. Collaborate with service propositions leads and marketing to train and upskill sales and customer-facing teams with go to market strategy on new service offerings. Collaborate with multiple stakeholders to support the delivery of effective training sessions
• Support the development of engaging sales training guides, battle cards, play books, and other resources that effectively communicate our service offerings’ features, benefits, and value propositions.
• Collaborate with cross-functional teams, including sales, marketing, and service propositions leads, to gather information and insights for the creation of training materials.
• Ensure sales training content aligns with the company's sales, objectives and company branding.
• Continuously update and refine sales training materials to reflect changes in our service offerings and systems.
• Support content management efforts, including organising, categorising, and maintaining our centralised libraries of enablement assets.
• Collaborate with subject-matter experts to gather raw content, such as case studies, project write-ups, testimonials, and customer success stories.
• Convert raw content into well-structured and compelling first drafts that align with brand guidelines and messaging.
• Edit and proofread content to ensure accuracy, clarity, and consistency.
• Assist in the planning and execution of sales training programs and enablement sessions.

Qualifications

• Previous experience in sales enablement, sales training, content management or sales support role. Proven track record in creating high-quality sales training materials, such as guides, battle cards, playbooks or presentations.
• Excellent written and verbal communication skills, with the ability to distil complex concepts into clear and concise messaging.
• A highly motivated professional with a proven track record of achievement in developing, managing, and delivering sales enablement content projects whilst driving results.
• Ability to perform in uncertain environments and drive initiatives with independence.
• Proficiency in using content creation and content management tools, such as Microsoft Office, SharePoint
• A highly energetic, creative and driven individual with a capacity for making things happen.
• Ability to collaborate effectively with cross-functional teams and build relationships with stakeholders at various levels of the organization.
• Understanding of sales organisations, processes, methodologies, and customer buying cycles.

Additional Information

Before you apply, here are some of the benefits we offer:

• Quarterly Profit Share
• Private medical insurance
• Flexible working policy & Remote Working
• Incentives for accreditations and educational assistance for courses relevant to your role.
• Employee recognition in the form of Excellence Awards and CallOut which your peers award.
• Pathways Career Development Quarterly
• Engagement is incredibly important! Our local teams drive our engagement events!
• And much more...

Currently, we are looking for a QA engineer for one of our products.

Tasks:

• Testing of developed products (extensions, mobile apps, websites)
• Creation of test scripts, bug reports, checklists
• Creation of automated tests
• Communication with the dev’s team

We expect that you have:

• At least 3 years of relevant experience
• Knowledge of testing methods and techniques
• Familiarity with testing approaches for browsers extensions
• Experience in testing web and mobile applications
• Experience with version control systems (Git)
• Experience with bug-tracking systems (Jira)
• Understanding the basics of the test automation approach
• Experience with JS-based auto-testing tools (Playwright, WebdriverIO, etc.)
• Ability to work with the browser console and developer tools (Chrome/Firefox), understanding the process of bug tracking and writing bug reports
  Autonomy and proactivity

We offer:

• Salary is to be discussed during the interview and depends on your skills
• Remote work
• Bonuses and options
• Paid vacation
• Training and courses

We are looking for a leader who wants to contribute to the creation of the future. You will be able to popularize new OSINT technologies, unveil their potential and transform the industry.

We are looking for a leader who will bring a passion for first class visual design to stand out our brand and help to make it a leader on the market.

You will:

• Develop and execute design strategies that align with company goals. Define visual guidelines with the focus to give our brand a clear standout on the market.
• Maintain a keen understanding of design trends and make appropriate recommendations regarding visual communication.
• Produce outstanding design work (including marketing materials and campaigns, design for social media and digital, events, display materials, animations and infographics).
• Act as an evangelist and collaborate with cross-functional teams to ensure designs are in line with brand guidelines.
• Lead, manage and inspire a team of designers, providing guidance and mentorship.
  

We are expecting that you:

• Have proven experience in branding, product design, and visual communication
• Excellent leadership and team management skills
• Strong conceptual and creative thinking abilities
• Proficiency in design software such as Adobe Creative Suite
• Excellent communication and presentation skills
• Interested in trends and new approaches, ready for change
• Speak fluently in English
  

Why people choose us:

• Truly global presence. We have more than 500 clients on mostly every continent
• Diverse, multicultural team
• Every member has the chance to influence the team’s decisions and activities;
• Complex challenges and rapid growth within the company are guaranteed;
• And of course, you will be joining a team of young and talented people who want to make this world a better and safer place.
• Stock options

We are looking for a skilled Product Analyst who will join our strong and enthusiastic team!

Job responsibilities:

• Creating metrics for products/processes
• Development of Motivation algorithms
• Creating a monitoring process
• Calculation and planning
• Writing requirements for the data warehouse
• Analytics of the topics of requests
• Creating algorithms for delivery routes
• Analytics of support and ambassadors interfaces
• Reporting

Requirements:

• Strong logical mind
• Mathematical/technical education
• 6+ months of experience in product analytics
• Knowledge of mathematical statistics
• Hypothesis testing experience
• Ability to visualize data and make conclusions
• Knowledge of relational databases and SQL
• Fluent Russian language
• Intermediate level of English

What we offer:

• Opportunity to participate in the creation of a new and innovative company
• Opportunities to learn and grow together with the company, to influence on processes and build product from scratch
• Possibility to work from one of our office or remotely
• Health insurance
• Life Insurance
• Equipment, Learning, Hardware and Wellness allowances

METRO Global Solution Center means development in many areas - we provide, among others, training in accounting, software, soft skills and language courses for free. With us you will gain experience in business, but also broaden cultural and language horizons in an international environment. Due to continuous development, we run many projects related to the optimization and standardization of accounting processes, which involves the possibility of traveling to clients from almost all of Europe and the use of additional languages ​​besides English, if you know them. So if you are a great team player with allergy to boredom, you have analytical and Excel skills, apply to one of our departments!

General duties:

• responsibility for performing tasks within a selected area of ​accounting,
• care for the efficiency, accuracy and timeliness of all tasks,
• close cooperation with an international partner,
• intermittent participation in business trips,
• full engagement into the process of learning and adaptation,
• supporting team's member in daily work.

Our requirements:

• secondary education or university degree (relevant subject of studies preferred),
• fluent knowledge of Italian and at least good knowledge of English,
• ability to think analytically,
• self-discipline and the ability to work under time pressure,
• experience related with accounting is well-seen (practice, internship, etc.).

We provide:

• stable employment in an international corporation, which is constantly growing
• chance to expand knowledge and experience in various areas of accounting
• an extensive package of professional training (in accounting, software - SAP, soft skills and language learning)
• private medical care and group insurance, also for family members
• cash benefits as part of the Social Benefits Fund, i.e. Christmas allowance
• co-financed sports card
• a monthly salary supplement for knowing an additional language
• team and company integrations after hours
• a relocation package for people ready to move to Szczecin.

Your role is to ensure customers are seeing enormous value from our suite of cyber solutions and help serve as a trusted “voice of the customer” back to the Product and Engineering teams. We’re looking for creative problem solvers excited to make an impact and translate user feedback into feature requests and bug fixes.

This is an individual contributor role that reports to the Head of Customer Success.

You should be excited about the idea of stepping into a role where the “perfect” template doesn’t exist and eager to own outcomes in a fast-paced environment with plenty of ambiguity. We’re looking for someone with a growth mindset, a bias towards action, and above all else a problem solver. Culturally, people with low egos, high EQs, intellectual curiosity, and a bit of a tinkerer side tend to feel among their tribe at Paladin.

Responsibilities

• Solve customer problems by responding to incoming customer questions (support tickets, phone calls, etc.) in a timely, helpful, and professional manner
• Research issues by testing user flows and clearly document evidence
• Assist in identifying issues that negatively impact end user experiences, take corrective action, and work closely with partner teams (Product and Engineering) to resolve
• Lead demos and onboard companies to Paladin Shield, delivering predictable experiences and strong customer adoption
• Lead security consultations with companies that have questions about cybersecurity and their specific security stack
• Serve as the trusted partner for end users on product functionality and cybersecurity best practices generally.
• Develop process documentation for existing and best practices for common responses to customer questions and newly implemented processes. Maintain a list of FAQs.
• Partner with Product Management, Engineering, and the rest of the Success team to share customer use cases and pain points. Collect customer feedback and synthesize for the team internally on new products and features.
• Display empathy for customer needs and keep stakeholders (internal/external) informed.

Minimum qualifications

• Able to work in BST (GMT, GMT+1/BST)
• 2+ years in a support/service environment focused on SaaS or software
• Strong problem solving skills and ability to logically break down ambiguous issues
• You enjoy building relationships with customers and solving their problems. For you, positive customer feedback makes you smile and brightens your day.
• You lead with patience and kindness, especially when handling tough cases.
• Strong ability to prioritize and “get sh*t done”. You possess a strong sense of urgency in driving projects to completion. Can speak to past experiences of getting projects across the finish line repeatedly and on-time.
• Strong written and verbal communication skills along with the ability to explain technical topics to non-technical audiences.
• You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.
• High tolerance for ambiguity. You should be excited that your priorities will change over time, in large part based on what you see as the highest-impact end user issues that need to be resolved.
• Low ego. You know when something is over your head and aren’t afraid to ask for help.

Bonus qualifications

• Cybersecurity knowledge or experience
• Experience with our customer support stack is helpful but not required (ZenDesk, Asana, Jira, Confluence, Slack)
• We’d love to hear about how you owned technical customer issues from initial report to resolution
• 1-2 years experience at a high-growth and/or early-stage software company is strongly preferred

Paladin provides a number of benefits to help you bring your best self to work:

• Competitive compensation
• Generous Equity packages
• Health, dental, and vision insurance (W2 employees)
• Flexible work schedule and location
• PTO, Parental leave, and unlimited sick time
• 401(k) plan (W2 employees)
• Technology allowance - tell us what tools and tech you need to get your job done, and it’s yours.

Where is this role located?‍

Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).

Responsibilities

• Implement and design DevOps processes and practices, such as automated builds, deploys and migrations, 0-downtime deploys, process automation, optimization, etc. to increase the productivity of all InCountry teams using DevOps, Cloud, and Security methodologies.
• Design and deploy new infrastructure to support new clients, business requirements, and growth objectives.
• Ensure optimal performance, reliability, and scalability of the constantly growing system through effective automation solutions on the cloud. Make the system more self-healing, simple, and easy to support.
• Implement DevOps best practices such as infrastructure-as-code, immutable infrastructure, auto-healing infrastructure, service discovery, service mesh, and more.
• Help the Security team to make security and compliance automatically enforced in all systems
• Collaborate with Dev, DBA, Security, Compliance, L1 support, and Monitoring teams to help them architect, configure, monitor, debug, troubleshoot, scale, etc. Make their work more efficient, reduce human error Assist the L1 support team with incident handling for cases where DevOps level of access&knowledge is obligatory.
• Create and maintain simple tech documentation in English for use by team members.
  Required Experience
• Bachelor's degree with 3 years of relevant experience or MS with 1 year of relevant experience (e.g., former role could be software developer, build/release engineer, or SRE) 2 or more years of experience in designing and developing cloud-native, distributed,
  reliable, and secure DevOps solutions, using:
• Clouds (we use AWS, Alicloud, Yandex, Selectel, Azure, and many others) Containers (we use Docker) and container orchestration (we use Nomad)
• CI/CD tools (we use Jenkins and Travis)
• Infra as code and immutable infra (we use Terraform and Packer)
• Programming and scripting (we use Bash, Python, and Groovy)
• Microservice architectures, decoupled systems, and how to build them
• Git and GitHub for effective changes development and review
• HashiCorp technologies, such as Consul, Vault, Packer
• Readiness to effectively communicate with developers, QA, security, monitoring, DBA, and L1 support engineers.
• Passion for infrastructure-as-code, immutable infra, infra auto-healing, continuous improvement of everything, and sharing knowledge with other team members
• Ability to implement secure DevOps solutions under compliance/security requirements.
• Strong commitment to customer happiness and service
• Written English

Nice to have experience

• Experience with cloud security and cloud compliance.
• Prior programming experience with Java, Groovy, Python, Golang, or NodeJS
• Familiarity with monitoring principles, experience with Zabbix, Grafana, ELF/EFK
• Familiarity with infrastructure reliability engineering practices such as SLO, SLA, and error budgets.
  

What We Offer

• Freedom to work in a way that suits you best: completely remote work, flexible schedule, the option to work while traveling as a digital nomad. We do not use any screen or camera-capturing software to monitor you, and we never micromanage.
• Professional growth: the opportunity to grow professionally and apply all your best skills with a team of strong engineers driving a completely automated platform at a high speed among 10+ clouds and tens of countries.
• Competitive compensation package. Generous vacation and paid time off that could be taken in any pattern which better suits your work-life balance
• Health insurance: We provide medical insurance of your choice, which may include dental, vision, mental health, and more

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

• Performing troubleshooting and analysis, including log file investigation;
• Acting as a technical focal point in relationships to fellow IT Professionals;
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;
• Documenting all customer interactions accurately and within SLA in our CRM too

Qualifications

• Bachelor's Degree in Information Technology/Computer Science and/or equivalent years of experience
• Experience in technical support roles or technical troubleshooting
• Ability to quickly learn, understand and explain technical information;
• Ability and desire to take ownership of client issues through resolution;
• Excellent time management skills;
• Ability to work in a fast-paced environment
• Excellent communications skills (verbal and written)

Preferred:

• Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016;
• Experience with VMware ESX(i), Microsoft Hyper-V, and other virtualization technologies
• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);

We Offer

• Modern, energetic, global working environment
• Opportunities for professional growth and promotion
• Work in a stable, dynamic company
• Competitive salary, depending on skills and experience
• Financial assistance towards healthcare.

We are looking for a Senior QA Engineer to work on a new open economy racing game in which players will have the right to own cars within the racing world. This role on the product team provides an opportunity to contribute to an exciting game, tackle challenges, and work in a talented cross-functional team.

Us in numbers:

• The company was founded in 2010 in Estonia;
• We create a comfortable environment for 130 employees to implement their ideas and unlock potential in 20+ countries around the world;
• Four years — average employment period in the company;
• More than 400 million players have downloaded our games, with 300 thousand playing them every day;
• Over 600,000 copies of the VR game Into the Radius have been sold.

You will have the following tasks:

• manual testing of mobile games for iOS and Android;
• writing test documentation;
• bug fixing and verification;
• developing and improving QA and development processes;
• searching for the most effective ways to invest efforts and exploring new tools and approaches;
• participate in the planning of project releases;
• quality assurance of the released products;
• working closely with developers, support team, and the community.

What we expect from you:

• 3+ years of testing experience;
• proficiency in working with bug trackers and maintaining test documentation;
• sound knowledge of QA methodology and tools;
• understanding of the specifics of various game platforms (iOS, Android, Windows);
• expertise in development and testing processes;
• passion for games and willingness to work in game industry;
• strong communication skills.

Great if you have:

• experience with Jira, Testrail, Jenkins;
• proficiency in Unity;
• experience working with Huawei, Samsung, Amazon and other local mobile stores;
• experience in game automation.

Why us?

• We work globally on a flexible schedule;
• We are not afraid to change: you can and should influence the company's processes;
• We help you grow: personal development plans for each employee, external and internal training, coaching, English with an in-house trainer, and compensation for individual lessons;
• We take care of people: free psychological counseling, birthday gifts, informal online and offline events;
• We genuinely love what we do and are constantly exploring new game niches.

We're looking to build a world-class team of game-makers: folks bursting with creativity, who balance candor with compassion, and always, always, always hold themselves and their peers accountable to what's best for players.

We are looking for a Gameplay Engineer who will drive efforts on Believer’s flagship game. In the first six months, you will work directly on core gameplay systems like camera, controls, and characters and partner closely with artists and designers to bring the game’s vision to life. You will report directly into the Director of Game Engineering.

What you'll do:

• Design, develop and implement intricate gameplay systems and features
• Collaborate closely with design team to support delivery of gameplay features with highly-varying functionality and technical needs
• Create and/or contribute to engineering best practices, development processes and coding standards
• Be an active voice in identifying technical and developmental risks/obstacles and generate solutions to overcome identified risks
• Proactively act as a voice for players, advocating for the most fun, rewarding experiences for players in our development choices

You are agreat fit if:

• 3+ years experience working on C++ game development
• Familiarity in developing with modern game engines (i.e. - Unity, Unreal)
• Experience working on multiplayer games
• Experience working on open-world games
• Experience with rapid prototyping

Please note - research shows that certain groups of candidates may not apply to jobs unless they meet every single requirement. If you see yourself at Believer but don't check every single requirement, we would still love to be in touch with you for current and future opportunities.

What we offer:

• Great compensation package and equity
• Medical, dental, vision, short-term disability, long-term disability, and life insurance. Believer pays 100% of monthly costs for these plans
• 401(k) with 100% employer matching up to 6% of salary
• Access to Rightway service to help you navigate health insurance
• Spring Health mental health services
• 10 observed holidays + 10 days for Winter Break and "Take What You Need" PTO policy
• Remote-friendly team #LI-Remote
• We are committed to continuing to expand our benefits and perks to support all Believers

What to Expect

• Collect OSINT by sifting through terabytes of real-time market, blockchain, and natural language data
• Investigate data discrepancies and uncover illicit actions from sophisticated market manipulations to terrorist activity
• Contribute to open-source projects that greatly enhance the utility of artificial intelligence to digital asset data

Who We Need

• Proactive individuals who take initiative and can work with little oversight
• Open-minded individuals willing to learn new tools and embrace remote and hybrid work environments
• A background and relevant career experience in digital assets, data analysis, software development, artificial intelligence, applied linguistics, distributed systems, finance, blockchain, or any other relevant area

Unique Benefits

Apart from the usual benefits, you’ll get flexible schedule, invites to our workations around the world and local meetups, mental health support, gym membership, and a co-working space if you don’t like sitting at home.

About:

• Our entry-level NLP team vacancy with minimal experience requirements - we’ll teach you.
• Acquire large natural language datasets both manually and within our data collection infrastructure.
• Assist in creating ML pipelines for enriching the data through message classification and named entity recognition models.
• Knowledge of at least one programming language is a must.
• Knowledge of NLP libraries, scraping tools, ML frameworks, cloud infrastructure providers, and the security aspects of web development is a big plus.
• You can help us evaluate your skills by participating in our Challenge Program.

Canopy is a fast growth early stage startup looking for a Senior Software Engineer. In this role, you’ll be making some of the most significant decisions for the company. You’ll get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales, and operations teams to understand and solve our users’ pain points.

We’re looking for people with a strong background or interest in building successful products or systems. You’re comfortable dealing with lots of moving pieces, have exquisite attention to detail, and are motivated in learning new technologies and systems.

Responsibilities

• Design and contribute to large-scale systems to unlock innovative lending products.
• Propose and lead technical projects that align with Canopy’s broader initiatives.
• Intimately work alongside product and operations to craft the best lending experiences possible.
• Contribute to engineering standards, tooling, and processes.
• Be responsible to our partners and their customers for the accuracy and effectiveness of the infrastructure, products, and tooling we provide.

Requirements

• Enjoy and have experience improving product experiences and building backend systems.
• Think about systems and services from a customer perspective and write high quality code. We work mostly in Node.js (TypeScript) and SQL and are big fans of the AWS ecosystem. However, languages can be learned; we care much more about your general engineering skill than knowledge of a particular language or framework.
• Hold yourself and others to a high standard when working with production systems.
• Prefer working collaboratively with a diverse group of people with different expertise.
• Measure your success in terms of business impact, not lines of code; and do so in a way that embodies our core values.
• Be able to work autonomously and take ownership of projects from start to finish.
• Nice to have: Prior experience in Lending, Payments, or other related fintech field

Benefits

• A culture of growth – Get in now and grow with us!
• Equity as part of our competitive comp packages
• Flexible Vacation
• Paid Parental Leave Policy
• 401(k) matching
• Monthly stipends for employee wellness and food
• Excellent health, vision, and dental package
• Home office set-up package
• Yearly team offsite somewhere fun

Below are the important details you will need to take note of:

• Only English is spoken on the job
• Both International Students and Locals are welcome to apply
• International students in their home countries that are at least a 3 hours difference from Malaysia are welcome to apply
• We accept both Diploma and Bachelors students
• We can accept internships as short as 2 months (8 weeks)

Job Description

• To work with our product design manager
• Designing app pages, features, buttons, layouts, etc
• Designing website pages, features, buttons, layouts, etc
• Designing marketing or promotional material
• Converting design files into ones suited for back-end developers
• Helping us design the best user experience for the website and our Mobile Application
• Suggest to improve software/application user experience
• To design marketing tools such as email templates, social media posts, banners, etc.
• To work with the marketing, business or psychology department when necessary
• If needed, designs for social media tools for our website and or mobile application

Qualifications

• Candidate must possess or currently be pursuing a Diploma or Bachelor's Degree in Graphics Design/ Art/Design/Creative Multimedia, Advertising/Media or equivalent.
• Have a CGPA of at least 2.80
• Able to use Adobe Photoshop (must have at least basic knowledge)
• Able to use Adobe XD (If you understand how Photoshop works then you will be able to use XD)
• Able to adapt designs to different styles for various projects
• You must be able to work quickly and fluidly through all phases of the process, from research, to concept, to design and final execution
• Capable of executing design projects independently
• Able to think out of the box in generating new ideas for content creation
• A high degree of accuracy, proactivity and attention to detail
• Please provide the Link of artwork portfolio if applicable

Benefits

• You can work from home for the whole internship period
• A reference letter can be requested upon completion of internship
• If you are a good fit with us and you are performing very well with the work, you may be eligible for a chance to be retained by the company as a either a part-timer or full-time.

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Responsibilities:

• Acquire new clients and achieve sales targets through various channels.
• Build strong, long-term relationships with customers.
• Exceed client expectations by understanding and adapting to their needs.
• Represent the company to clients, agents, and partners as the face of the organization.
• Prepare documents and control the full cycle of the license obtaining process.
• Identify emerging markets to pursue new licensing opportunities.
• Manage the information flow and update the website content based on acquired data.
• Make presentations and prepare commercial offers for clients.

Requirements and skills:

• 1+ years’ experience as a Business Development Manager, Sales manager, or a relevant role.
• Experience in the fintech, banking or legal industries.
• Excellent knowledge of Russian and English (both oral and written).
• Bachelor’s or Master’s degree in Business Administration, Law or a relevant field.
• Outstanding sales, organizational, and communication skills.
• Understanding of the main business functions.
• Aptitude in decision-making and handling objections.
• Perfect interpersonal and public speaking skills.
• A team player with an initiative-taking and enthusiastic attitude.

Benefits of working at Bank Boutique:

• Competitive salary starting from 1200 EUR/Net + bonus from portfolio.
• Fully remote work.
• Health insurance and a social security package.
• Annual paid vacation.
• Paid professional studies and trainings.
• Corporate events and activities.
• Dynamic business environment.

Work schedule:

• Full-time, from Monday to Friday, 9:00-18:00 EET (Riga, Latvia).
• Weekends and public holidays are set according to the Labor Law of Latvia.