Partner Marketing Manager

Our National Conversation

The Business Development Intern contributes to ONC’s mission of providing nonpartisan news, opinions, and policy solutions by completing essential tasks in the Business Development department. This Fall we plan to launch a crowdfunding campaign and you will help us prepare and gather the necessary information. The Business Development Intern will be responsible for assisting in research for our finalized set of financial projects, researching grants, and assisting the graphic design and video production teams with information for a short video explaining who we are and what we’re hoping to accomplish. This intern will work closely with the General Manager and Director of Business Development while also working independently.

This position is remote, with work primarily conducted over Zoom and Slack, so applicants must be comfortable coordinating in a remote environment and are expected to maintain a high level of communication. This intern must commit to at least the end of the Spring semester (April 30th, 2024).However, many people choose to extend their internship past the amount of time they initially committed to, provided their performance meets the required standards.

Benefits:

Flexible schedule, college credit, professional networking, and resume-building experience.

Compensation:

‍This is not a paid position.

Responsibilities:

Assist with research for our financial projections as we prepare to launch our crowdfunding campaign,
Research potential grants and fund opportunities.
Assist in compiling information for our graphic design and video production teams for a short video explaining who we are and what we’re hoping to accomplish.
Communicate with the CEO, General Manager, and Director of Business Development professionally about deliverables, timelines, business plans, and any ideas.
Cultivate and maintain relationships with key stakeholders, including sponsors, donors, and partners.

The Business Development Intern should have the following skills, education, and experience:

This role would be particularly good for MBA candidates or those working towards a degree in Business Administration, Finance, and/or related fields
Excellent written and verbal communication skills (English) are required
Responsive, consistent, and effective communicator, even during conflict
Ability to work remotely and on their own schedule in order to make deadlines
Google Workspace experience preferred
Ability to attend weekly company-wide meetings
Ability to attend weekly Business Development Department meetings
Must be authorized to intern in the U.S.

Nov 23, 2023

Requirements:‍

Work experience of at least 3 years as a Project Manager / Team Lead / System Analyst / Delivery Manager in a high pace IT development team
Experience working in fintech / core functionality team
Strong knowledge of today’s development process and stages
Skilled in agile methodology and rituals
Strong communication skills (both verbal and written): ability to clearly set tasks to developers, to solve conflicts, to stand for interests in a peaceful way
Technical background, analytical skills, system thinking
Being effective working with remote teams
Experience in writing technical specifications and requirements
Carefulness in management of tasks and internal documentation (Jira/Confluence)
Experience working with high-load systems;
A high level of independence, willingness to own tasks and fill responsibility gaps
Confident spoken and written English (not lower than upper-intermediate) and Russian

Responsibilities:‍

Operate a cross-functional IT development unit (squad) within a big team
Resolve any current issues related to the project under work
Be a single frontman of the unit in internal and external communications
Manage full cycle of development, including production releases
Maintain business requirements and value of every task being delivered by the unit
Manage priorities and backlog of the unit
Work out new tasks with the business/product/analysts
Manage the deadlines
Analyse, decompose, evaluate, control execution of the tasks
Organize the work in the unit the best and efficient way, using Agile methodologies
Collect and process business requirements, translate them into tasks
Manage expectations of business customers
Build effective communication with teammates across the entire company
Keep excellent order in Jira / Confluence

Product Owner/Analyst

We are looking for an IT Analyst who will help in implementing all the new things in our products that we write and dream about.

What You Will Be Doing

Build the product based on the needs and pains of our customers, describe how the future product or feature will work and interact with them;
Develop technical documentation on business processes involving customer interactions with our products and maintain this documentation up to date;
Closely interact with and advise the development team on issues related to documentation, participate in product's business testing;
Involve in maintaining the project backlog.

Who You Are

Think analytically and are attentive to details;
Know how to collect requirements and analyze them;
Can properly structure information and clearly formulate the tasks;
Know how to visually represent a complex process with a relatively simple flowchart;
Have experience in developing functional and technical requirements / describing use cases;
Can take the sole responsibility for a given assignment;
Speak good English, and are able to clearly express your ideas and thoughts to the team and internal clients.

Nice to have:

Have ever worked in a diverse team on complex products;
Experienced in Agile methodologies (Scrum, Kanban);
Are aware of what is happening on the Fintech market.

What You Will Get In Return

Combining Work and Socializing

Discover the perfect fusion of work and social engagement with our hybrid working approach. Join us in our elegant offices situated along the picturesque Mediterranean Coast in Paphos, Cyprus, and in the heart of Europe, including Amsterdam, the Netherlands, Poland, and Spain. Enjoy the flexibility of travelling and working fully remotely from time to time.

Work & Swim Program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying the breathtaking Mediterranean views.

Embrace Entrepreneurship and Focus on Our Collective PRIZE

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every member of our company, from junior team members to our founders. Together, we work tirelessly toward a shared PRIZE.

Experience Continuous Growth

Our company is on an upward trajectory, and so are you. We provide you with the resources and opportunities for continuous personal and professional growth.

The Opportunity to Make a Genuine Impact

Join us in shaping the future. We cherish innovative ideas and boldly experiment with new technologies, tools, and methodologies. We actively encourage your participation in making a substantial impact.

Receive Unwavering Support and Care

At our company, you're never alone. We're dedicated to your well-being and success, offering constant support and care throughout your journey with us.‍

Next Steps‍

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

Head of Customer Success

At OpsLevel, Customer Success consists of Customer Success Managers (CSMs), and Customer Success Engineers (CSEs), who partner together to play a key role in ensuring long-term retention and growth. The Head of Customer Success will be tasked with building and managing a team that is expected to assist customers with achieving business outcomes. This is a full-time North America-based remote position reporting to our CEO.

What You’ll Be Doing

Build and manage all aspects of OpsLevel’s rapidly scaling Customer Success function, globally.
Coach and develop the team to deliver a world class customer success experience.
Define and design a customer journey, including key customer interactions and expected value propositions and metrics for each.
Develop playbooks for key phases of the customer journey including Onboarding, Adoption, Renewal, and Expansion.
Bring the voice of the customer to OpsLevel as you partner with engineering, marketing, and product to deliver a best-in-class customer experience.
Measure, report, and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion.
Analyze churn and develop a deep understanding of churn drivers and develop churn mitigation strategies.
Manage operational dashboards to monitor changes in performance and customer health. Produce weekly, monthly, and quarterly reporting as required.
Develop, measure, and maintain operational excellence for the Customer Success team including Key Performance Indicators (KPIs).
Develop and present strategies to executive leadership on topics such as improved adoption, reduced time-to-value and influencing of customer expansion.
Design, develop, and launch specialized engagement models for OpsLevel’s various customer segments, including high-touch, scaled and digital delivery playbooks and processes.
Monitor, track, and report on escalation paths for customer requests and develop processes to ensure follow-up with customer escalations, issue resolution, customer satisfaction, and internal product prioritization.
Establish, measure, and monitor KPIs and metrics to track team goals and drive operational efficiency with a focus on product adoption, customer health, and advocacy.
Drive strategic initiatives such as developing best practices documentation, playbooks, and customer enablement opportunities.
Collaborate with cross-functional teams to advocate for customers and to improve overall customer experience.

What You Bring

5+ years of management experience in organizations with a strong brand of outstanding customer success.
Ability to build and scale foundational processes, as well as deep familiarity with setting up operations and tooling.
Demonstrated ability to flourish in globally distributed teams.
Customer-focused mindset, with strong advocacy to ensure customer issues are resolved with urgency.
Proven ability to work with cross-functional teams to improve the customer experience.
Creative, analytical and results-driven orientation, demonstrated through the ability to draw conclusions, themes, and trends from data analysis, make recommendations on findings and communicate results effectively.
Experience with long term business planning and strategy setting at the executive leadership level.
Experience with executive stakeholder management and a strong executive presence.
Ability to travel up to 25% of the time when needed.

Essential Qualifications

Comfortable working in a fast-paced startup environment
Experience working with technical customers in the software development or DevOps domains
Collaborative and team-focused, with a willingness to take initiative
Preferred: Experience guiding enterprise organizations through transformational change in technical domains

Compensation

We offer market-leading compensation, including equity, based on the skill set and aptitude of the candidate.

What do I need to interview with OpsLevel?

Not much! A working web camera, microphone, and (ideally) a quiet place with minimal background noise.

Junior Product Owner

Utorg

🇦🇪 United Arab Emirates

🚀 Management

🏠 Remote

Nov 21, 2023

We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for a Junior Product Owner who will strengthen our team and contribute to the success of our products and the bright future of Web3.

Responsibilities:

Develop existing blockchain/fintech products with a strong focus on our B2B clients. This involves:

Close interaction with founders, CTO, and direct supervisor, so there's little room for major mistakes.
When it comes to a number of possible user scenarios, products are fairly restricted. In the beginning, there will be few B2C user interviews, funnel optimizations, etc. Main growth opportunities for the company will be found in integrations with new payment systems, optimizations in compliance/KYC/anti-fraud systems, and other areas.
Cultivate an understanding of the needs of B2B clients and the market we operate in.

Key Skills:

Tech savvy: we expect you to be able to grasp the main technical aspects and understand at the PRD development stage how everything will be implemented and be able to discuss this at a high level with the CTO. If something is unclear, you don't hesitate to ask colleagues.
Understanding of the ownership concept: You're given a feature, and you're fully responsible for it. This includes:
1) Refining requirements with the CTO/supervisor/founders to achieve the fastest possible time-to-market. We give you a specific business pain point and a proposed solution - you fine-tune it with us. If the feature is small in scope, you handle it independently, but you'll need to defend its implementation.
2) If necessary, you do both market research and read through API documentation to get an understanding on what needs to be on the technical level.
3) Design collaboration with colleagues from the design department.
4) Answer product questions that arise from the technical team during feature development.
5) Acceptance testing - after the QA team validates that there are no bugs, you'll conduct testing and validate that everything is done according to the initial vision.
6) As needed, draft instructions for support and merchants - FAQs, how to troubleshoot if something goes wrong, etc.

Ideal Candidate Experience (one of the three options):

1. You're making a career switch from a technical role (developer or QA) to product management. Education doesn't matter - whether you have it or not, and what type.

2. You have a technical education (and you've been coding throughout your studies), you worked in the IT industry, but not in your specialization (project manager, BA, technical support, etc.).

3. You don't have a technical education or coding experience, but:

You're keen on blockchain and web3 - and we'll verify this in real-time.
You will learn to code in your free time - we don't expect you to become a developer, but we expect you to be able to do basic frontend/backend/DB things, as it's crucial for us that you understand the mindset of your technical colleagues and what exactly they are doing.

For the third case, we expect you to provide us with a Cover Letter describing the most interesting trends in crypto for you and the token distribution in your portfolio (why these specific tokens, how your opinion about your portfolio changed, why, and how you responded).A significant plus would be if you've completed one or all of the courses from GoPractice, Krasinsky's unit economics, or Zamesin's JBTD.

Reason for Technical Skill Requirements:

At this stage of the company's development, we follow a technology-driven approach. Clients' major needs are clearly defined, and their satisfaction is often achieved through non-trivial blockchain solutions or by expanding our offering through technical integration of new payment methods, service providers, etc. The speed and quality of decisions made by people without a technical background were found to be below our requirements due to a lack of understanding of the technical implementation.

Why We're Looking for a Junior, Not a Middle/Middle+ product owner:

To support several current products, there will be a small team consisting of 1 backend developer, 1 frontend developer, 1 QA, and if necessary, 1 designer. In terms of maintaining existing products, this is roughly sufficient as other colleagues are occupied with different tasks.
The level of product uncertainty is very low (what to do, why, how much money is in there, etc.) - as described above, given the limited user scenarios, there's minimal room for error. Additionally, there's guidance from colleagues.

In conclusion, there's little room for imagination (we're not building spaceships, we're making money) due to limited resources under your control, yet you have a definite business impact. The more money we make and the more confidence we feel in you, the more responsibility and resources we will provide you with.

Your KPIs for 1-3-6 months:

1 Month: Familiarization

Immersion into your product domain.
Building connections with team members.
You're handed a backlog of simple yet necessary features.
You deliver at least 1 feature to production.
You begin work on the concept of 1 complex feature.

3 Months: First Tangible Business Impact - this determines whether your probationary period was successful or not.

You have fewer blind spots regarding the products.
There's tangible delivery from you with a clear business impact for the company - the first major feature.
You engage in iterative improvement of products, progressively releasing essential minor features for internal users (support, compliance, etc.) and external users (B2B merchants, B2C customers, etc.).

6 Months: Comfort Zone

You have more deliverables with a clear business impact for the company.
Thanks to your improvements, we can see changes in revenue or product metrics when comparing figures from the time of your hiring to now.
You feel comfortable within your area of responsibility.
We feel comfortable knowing you have the products under control and have a clear roadmap.

Test case

There is one, and it's mandatory.

Program Management Office Intern

As a Sr. Product Manager at Smartcar, you’ll have the opportunity to influence the direction of the product by working closely with multiple teams across the company such as Engineering, Design, Sales, Marketing, Support, and more.

In this role, you will report directly to Joel Cloralt, our Director of Product.

Feel free to check out what our interview process looks like.

This role is remote within the United States. We'd love for you to join us!

Key Responsibilities

Interact with prospective and current customers to listen, understand, and document their business needs. Additionally, interact with end-users utilizing the applications developed by our customers to gain insights into their unique needs
Utilize a data-centric approach by building, maintaining, and monitoring dashboards that track product utilization among our existing customers through our self-service tool
Facilitate clear communication among stakeholders, ensuring they grasp the rationale behind the initiatives you’re advancing, and that there is a common understanding of the problem at hand
Create clear, concise, and effective product documentation
Explore methods for rapidly validating hypotheses and testing new concepts to obtain stronger signals on our assumptions. This includes, but not limited, to lean experiments and A/B tests
Work closely with design, engineering, and cross-functional teams to collaboratively develop and deliver optimal solutions for specific problems within an iterative process, while ensuring effective communication throughout the process
Collaborate with Marketing and various stakeholders to effectively communicate the value proposition while launching new products and features
Drive how a solution fits within the broader product experience, shaping its discovery, utilization, perception, and comprehension
Seek solutions that deliver substantial impact rather than focusing solely on minor optimizations
Collaborate with the product, design, and engineering teams, as well as gather feedback from customers, sales, marketing, customer success, and research to align the product roadmap with company objectives, strategy, and customer needs

Who You Are

5-8 years of experience in product management at a B2B software company
Problem-focused, not solution focused
Experience working with BI tools for data reporting
Curious, creative, and strategic mindset with great attention to detail
Strong technical understanding of how software products are built
You empathize and understand the perspective of others. Internally with colleagues and externally with customers
Strong verbal and written communication skills
Ability to break down technical concepts into easily understandable terms
Proactive with learning about new technologies and market trends

Bonus

Experience working in product management at an API product company or developer tools
Experience with software development (you built your own website or side project counts)

Compensation and Benefits Package

Base salary determined by years of experience: $155,000 - $175,000
Equity
Remote work within the United States
Health, Dental and Vision covered at 90% for all plans and 80% coverage for dependents, which amounts to approximately 11 thousand dollars a year
401K matching at 4%
Unlimited PTO
Wellness stipend of $50 a month
Cell phone and Internet stipend of $50 a month
$300 yearly learning and development stipend
$350 work-from-home stipend
8 weeks of 100% paid parental leave with an additional 4 weeks unpaid, 1-week half day ramp back time and a 5 week Factor subscription
10 days of paid bereavement leave

Expected Hours

You are free to work standard work hours for your time zone.
One important note: Most of the team is based on the west coast therefore please expect to be available between the hours of 9AM and 4PM PT for outreach or meetings. We will do our best to ensure meetings are not late in your evening, but will not always be able to do so

Sponsorship

We do not currently support any new sponsorship opportunities or sponsorship transfers for this role

Elbit Systems of America

The Program Management Office Intern is a part-time position that assists in developing, planning, executing, and measuring success of Program Management Office initiatives. The PMO Intern will work with a cross-functional team (PM, PMO, Mission Assurance, Engineering, Contracts) to assist in modeling the PM organization structure and processes and will assist in analysis of monthly program status. This task will also require the PMO Intern to work independently and to present recommendations to the PMO leadership team. The Intern works under the direction of the Sr. Director, Program Management Office to support the company’s business objectives to strengthen the program/project managers and improve program execution.

Responsibilities & Tasks:

Assists in the monitoring of financial and schedule performance of projects on a monthly and quarterly basis.
Work with project manager and control account managers (CAM) to support monthly and quarterly variance analysis and forecasts.
Assist with modeling of Program Management processes and organization structure in Cameo Enterprise Architect (using the Business Process Modeling and Notation [BPMN] standard).
Assess existing processes to identify opportunity to streamline and improve processes.
Support PMO with modeling, adapting PM Process to support Agile development methodologies (must be closely aligned with Engineering and Mission Assurance).
Collaborate with others to develop content for and publish PMO monthly newsletters, must be able to effectively plan for deadlines, and work efficiently to deliver approved content by deadline.
Support program health assessments on a quarterly basis.
Support other PMO initiatives as identified and prioritized by PMO leadership.

Outside Business Relationships:

Collaborates effectively with others in the department and across the organization.
Will work closely within the PMO as well as with the Engineering and Mission Assurance functions.
Must be capable of presenting PMO initiative plans and progress to leadership.

Qualifications

Must be enrolled in an accredited college or university, preferably pursuing a business, aerospace engineering, or another engineering discipline.
Graduate business or engineering students preferred.
Process mapping experience is desired.
Remote work is acceptable with occasional onsite support in Ft. Worth

Here Are Some of the Great Benefits We Offer:

Most locations offer a 9/80 schedule providing every other Friday off
We offer a flexible work schedule that allows your class schedule to be the priority.

It has been and will continue to be the policy of Elbit Systems of America to recruit, hire, train, and promote into all job levels based solely upon job-related qualifications without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, genetics or citizenship status.

Nov 19, 2023

We are looking for an exceptional head of marketing at Adapty to define our external communication with app developers, build marketing funnels with great conversion rates, and explore new marketing channels. The main objective for this position is to boost Adapty’s brand visibility and recognition across different regions.

In this role, you will…

Develop and execute marketing strategies: prioritize marketing channels, build marketing business plans, and control execution.
Build the team: control human resources and talents, hire leaders and executives for new marketing channels.
Set targets and analyze your team results in numbers: measure team performance across different channels, set targets, and hit against benchmarks, take care of P&L and our unit economics.
Manage our tone of voice and external communications: work with the software engineer's audience to be the voice of Adapty in public in all our communication.
Help the sales team convert leads: create high-quality materials both for private and public chats.

You will be a great fit if...

You have deep knowledge of the app market: ideally, you know how to monetize mobile apps with in-app subscriptions, how to work with paywalls, user acquisition, etc. You’re professional in the mobile market and can keep a conversation with other pro app makers. You know their pains and know how Adapty can solve them.
You worked with B2B SaaS: you have experience with various marketing channels (conferences, emails, CRM) including performance marketing. You know multitouch attribution and cross-channel marketing.
You have proven experience: you have strong traction in successfully building and leading high-performing marketing teams and can prove it with numbers.
You're about numbers and know unit economics: you carefully deal with marketing numbers, know what unit economics is about (can build a simple financial/p&l model), can set a benchmark, and plan a profitable and healthy marketing strategy
You are a fluent English speaker: you can easily talk to customers and manage the team in English.

What you may expect from working with us...

Motivated team with an awesome product, ready to accelerate our growth multiple times over. We are already on a great growth path, but your input can take us to the next level
Direct communication: we keep things simple and transparent, ensuring you focus on what matters most - getting things done
Fast-track Impact: Get quick and clear feedback on your work from the market. Join us as we break into different markets and expand into other exciting opportunities.
Flexible Remote Work: Work from anywhere with a schedule that fits your life. While our core team is operating in Europe, we are open to consider candidates from other parts of the world
Travel for Conferences: Get the chance to attend events all over the world, meet new people and spread the word about Adapty

Since this role is primarily responsible for leading projects with a group of software architects, engineers and data scientists, we value interpersonal and leadership traits mixed with technical breadth over technical depth. So, even if you don't fulfill all of the technical skill requirements, please reach out!

What Expel can do for you

Drop you into the middle of a fast-growing cybersecurity company with some of the most enthusiastic customers and engineers you’ve ever seen
Give you the chance to create new technologies from the ground up
Place you at the helm of a core group of engineers who care deeply about quality, innovation, inclusivity, community, and technical excellence
Give you an opportunity to have a strategic impact on the business through collaboration with Product Management, the CTO, and the VP of Engineering and her team
Provide public speaking and content creation opportunities to help grow your personal brand
Continue your technical and leadership journey through education and mentorship

What you can do for Expel

Improve and maintain the cloud-native architecture of Expel’s Workbench platform
Collaboratively advise principal engineers on architectural strategy based on your knowledge of the larger context
Ensure we understand how kicking tech debt down the road impacts our business and show us a path forward
Partner with the CTO and data science team to rationalize delivery of platform features with innovation in support of the long term technical vision
Proactively support engagement and innovation from all levels of engineering
Communicate Expel’s technical architecture to relevant outside parties, such as customers, prospects, investors and partners.

What you should bring with you

10-15+ years of professional experience in engineering and architecture roles, including experience mentoring or managing architect or principal level engineers
Excellent active listening, negotiation, and conflict management skills across communication styles and levels from deeply technical through executive
Passion for and extensive experience in architecting large scale cloud platforms with cloud-native services in at least one of the top cloud providers - GCP (preferred), AWS, Azure
Solid design patterns for databases, including deep understanding and advocacy of optimization strategies, scalability, performance, security, caching, etc. (SQL and/or NoSQL, experience with PostGres, BigQuery or Bigtable preferred)
Expert knowledge of leading practices with logging, monitoring, observability, and application security
Previous proficiency in multiple languages (compiled and scripting) - e.g. Go, Node, Python, Java
Strategic mentality on quality and all types of testing across multiple platforms/services.
Experience in the cybersecurity field preferred

Additional notes

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We're only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

Nov 17, 2023

Operations Manager provides supervision and hands-on support for product-wide operations related to a specific business process. The ultimate goal of an Operations Manager is to keep this process running and enhancing according to the goals set. This position involves understanding of product enhancement and support operations, managing day-to-day metrics and system settings, assisting the team, engaging in external communications. A successful candidate to this position should be capable of working in a mix of roles of Business Operations Manager and IT Project Manager.

Responsibilities:

Ensure smooth operation of the related IT systems and business processes
Oversee daily metrics and adjust admin settings accordingly
Assist the team and partners on handling special cases, take a lead in investigation of the root cause
Oversee production support teams, user technical support, production job schedules
Handle tech related issues on payment providers’ integrations, including consulting of tech teams
Lead the improvements of the business processes related to payment providers
Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, risk levels etc.
Manage relationships with third-party vendors for support and project management
Keeping the related product documentation full and up-to-date
Understand and track applicable regulatory and reporting requirements
Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
Perform any other duties as required or assigned

Requirements:

Bachelor’s degree or equivalent in Information Technology, or related field
2+ years’ experience working in Operations management, Project management or related role in payment processing / internet acquiring / other payments related service.
Knowledge of functioning of PSPs (payment service providers), payment systems
Familiarity of accounting of payment transactions
Experience working with vendor contracts and licensing
External customer-facing production support experience
Detail-oriented, with superior verbal and written communication skills
Strong critical thinker with problem solving attitude
Excellent organizational skills with the ability to juggle multiple tasks at once
Proactive mindset
Strong analytical skills
Skilled in Microsoft Excel
Confident spoken and written English and Russian

Тeam Lead (PHP/Ruby/Go)

Compensation & Benefits Manager

Nov 15, 2023

Tasks

Management of development teams (hiring developers, 1-to-1, planning and distribution of tasks, code review, etc.).
Participation in the development of the process.
Design of architecture and technical solutions (together with a technical specialist, architect and system analyst).
Compilation of technical specifications and decomposition of tasks.
Team training and development.
Development and code review.
Direct participation in the analysis of incidents and the development of action-points from them.

Our expectations

Experience in managing a development team.
Languages:
Go – confident proficiency at the Middle+/Senior level,
PHP, Ruby-on-Rails – be able to read code and make minor edits.
SQL: PostgreSQL.
NoSQL: Redis.
Message bus: Kafka.
CI/CD: Teamcity / Gitlab CI (at the user level. The ability to customize will be a plus).
Docker (experience using Kubernetes will be a plus).
At least 5 years of experience in commercial software development.

Will be a plus

Development experience in PHP, Ruby on Rails.
Experience in designing CRM/ERP systems.
Experience in designing systems according to business requirements.
Work experience in fintech.
The practice of using OpenTracing or OpenTelemetry.
Commercial or personal experience with blockchain, web3 and crypto products.

Additionally

Willingness to discuss relocation to Georgia.
The ability to work from anywhere in the world.

Product Marketing Manager

Nov 15, 2023

As the Compensation & Benefits manager, you will be responsible for defining, delivering and evaluating policies and programs in the Compensation & Benefits space. You will be critical in managing company people costs and leading global compensation and benefits across our four countries (Cyprus, Poland, The Netherlands, and Spain).

What You Will Be Doing

People budget processes and forecasts, being the liaison with the Finance team
Monthly control and analysis of employment costs (internal, external, freelancers and outsourced)
Compensation strategy definition and implementation as a project manager, variable pay programs design and implementation (bonus, commissions and long-term incentive models).
Benefits strategy definition and implementation, customizing locally as needed
Perform benchmarks (wages and total rewards), classify jobs and carry out various cost analyses
Salary review and other Compensation & Benefits process implementation
Reporting and data analysis, to identify improvements and advise the business on actions to be taken.

Who You Are

Bachelor's/Master’s Degree in Economics, Business, Human Resources or a related field
Specialized training, program or certification (e.g. WorldAtWork Remuniration programm)
+7 years of experience in a similar position, with exposure to the business. A background in IT or FinTech is preferable.
Experience in Compensation and Benefits in multinational companies (European market)
Excellent problem identification, analysis and solving skills
Analytical skills and attention to detail
Advanced use of MS Excel and PowerPoint. Experience with reporting systems like Power BI.
Fluent in English (+C1)
You are a collaborative team player, a self-motivated individual who takes ownership, eager to learn and willing to take challenges, hands-on and flexible
Skillfully communicate and advocate compensation programs to enhance managers (incl. C Suite) and employee engagement and understanding.
You have outstanding communication and organisation skills, solid analytical and problem-solving abilities.

What You Will Get In Return

Combining Work and Socializing‍

Discover the perfect fusion of work and social engagement with our hybrid working approach. Join us in our elegant offices situated along the picturesque Mediterranean Coast in Paphos, Cyprus, and in the heart of Europe, including Amsterdam, the Netherlands, Poland, and Spain. Enjoy the flexibility of travelling and working fully remotely from time to time.‍

Work & Swim Program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying the breathtaking Mediterranean views.

Embrace Entrepreneurship and Focus on Our Collective PRIZE

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every member of our company, from junior team members to our founders. Together, we work tirelessly toward a shared PRIZE.

Experience Continuous Growth‍

Our company is on an upward trajectory, and so are you. We provide you with the resources and opportunities for continuous personal and professional growth.

The Opportunity to Make a Genuine Impact

Join us in shaping the future. We cherish innovative ideas and boldly experiment with new technologies, tools, and methodologies. We actively encourage your participation in making a substantial impact.

Receive Unwavering Support and Care

At our company, you're never alone. We're dedicated to your well-being and success, offering constant support and care throughout your journey with us.‍

Next Steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

Standard interview process:

Application Review - 3 - 5 days
Recruiter Interview - 30 min -45 min
Hiring Manager Interview - 45 min - 1 hour
Test Task
Final Interview - 45 min - 1 hour
Offer

Please note the order and duration of each step can vary depending on the type of position and seniority level.

Join CoinTracker as the inaugural Product Marketing Manager, pioneering our marketing efforts for millions of crypto users. You will be telling our story externally, creating compelling narratives to grow and retain paying users, and leading impactful product launches. Be autonomous and creative to drive the future of CoinTracker's success with crypto users.

1-year outcomes

CoinTracker is the clear perceived leader in crypto taxes
Crypto industry recognizes CoinTracker’s leadership in crypto tax rules
Built CoinTracker external narrative
Built CoinTracker release and announcement calendar

You will

Create a strong narrative on the value of the product and translate it into persuasive consumer messaging, sales/partnership collateral, presentations, and content that can be used across various marketing channels
Develop content tailored to user cohorts across blogs and emails and own publication
Define and segment target customer personas and tailor marketing strategies and campaigns to address each segment's specific needs and pain points
Partner with cross-functional leadership including design, engineering, product, and partnerships
Conduct market research to gather data on target markets, customer needs, and competitive landscapes. Use market research to inform compelling positioning, inform product strategy, and identify growth opportunities
Lead go-to-market development and execution of new product launches
Publish world-class content about regulations, crypto taxes, user insights

Some of the skills that we are excited about

7+ years of experience as a product marketer or related function (e.g., product management, content marketing)
Proven impact in product marketing to grow and retain users
Impeccable written and verbal communication
Ability to craft compelling narratives and messages that resonate with target audiences
Strong knowledge of the crypto industry and interest in crypto
Proficiency in marketing tools and analytics platforms (e.g., Iterable, Ghost)
Strong project management and cross-functional collaboration skills

We are looking for an Operations Manager to join our fully-remote workforce and become a key part of Woflow’s global data delivery efforts. Our Menu Transcription team is the pulse of Woflow, ensuring all data tasks are completed quickly and effectively using Woflow’s suite of proprietary software tools for multiple lines of business (LOBs). The Operations Manager will oversee the overall end-to-end process for a specific client account or region.

A strong Operations Manager must have superb time management skills and can multi-task with ease, all while communicating effectively with their peers and team leaders. They are obsessively focused on the details, and have an eye for spotting (and fixing) their mistakes before anyone else does. They are also a natural at solving problems and will stop at nothing to get the job done right.

What will you do:

Whoever fills the role of an Operations Manager for Woflow will be doing the following:

Work closely with team leaders and quality team to ensure daily/weekly/monthly output targets are met, on time and accurately;
Use Woflow’s proprietary tools to perform a variety of data structuring and standardization tasks;
Attend daily/weekly/monthly Quality and Development meetings (as invited) and work with L&D and Quality to develop all learning/training materials for relevant client(s);
Communicate reliably and effectively with all team members (auditors, pod leaders, managers, etc.) via proper channels;
Identify key problems or issues with the data structuring and standardization process as they arise and drive efficiency and quality;
Be responsible for the menu team’s adherence to client SLAs, both turnaround time and quality;
Track and improve overall team efficiency and budget;
Oversee and facilitate the successful scaling of the team to meet new output targets.

To be a successful applicant for the Operations Manager role at Woflow, you must have the following qualifications:

At least 2-4 years experience in an operations lead or management position or anything similar. A strong plus if you have worked in a 24/7 environment or have previous menu transcription experience.
Must have experience leading a team of at least 15+ team members / direct reports;
Must have an interest in working in a fast-paced, high pressure environment;
Native or bilingual proficiency in the English language, both written and spoken. If you know other languages too, that’s great.
You are highly proactive, curious and driven. You seek answers to things you do not know.

Head of Cloud IT Infrastructure

What will you do?

Be the main point of contact for existing payment providers – keep things running smoothly and address any issues that pop up
Grow partnerships by launching new payments methods and expanding into new regions
Hunt down promising new partners in existing and new areas to broaden our payment portfolio
Build trusting, long-haul relationships with payment partners
Track changes to conditions, issues, and key details in the partner database
Support other departments on payment partner operations

You’re a perfect fit if you:

Have 1+ years of experience working with B2B clients/partners
Can negotiate like a pro
Love analyzing things and finding insights
Knows English way beyond “London is the capital of Great Britain” (B2 or higher)
Bonus points is you know the fintech industry inside out

Does that sound like you? If so, let us know!

What you get in return:

Remote or hybrid work from Yerevan
Comprehensive onboarding
Comfy workspace & work equipment
Professional growth & English classes
Driven culture & tight-knit team
Hefty health package
Taxi reimbursement
Yummy lunches

Senior Customer Success Manager

Social Discovery Group

We are seeking for a Head of Cloud IT Infrastructure who will have a pivotal role in implementing a cloud infrastructure for our company's products.

Your primary responsibilities will include:

Providing resilient computing resources on demand.
Offering monitoring and incident processing services.

We expect you to meet the following requirements:

Possess a minimum of 5 years of IT management experience.
Have a successful track record of moving servers to cloud storage.
Have experience in budgeting and cost optimization.
Be familiar with ITIL.
Have experience in managing infrastructure, both on virtual cloud and public ones (VMM, AWS, Azure, GWS).
Have experience in incident management and troubleshooting using tools like Datadog, Kibana, Jira, Zabbix and Grafana.
Have experience in vendor management and project management.
Fluent English & Russian.

Nice to have:

Experience in virtualization (Hyper-V)
Knowledge of Kubernetes.
Knowledge of CDN (Akamai, CloudFlare).
Knowledge of load balancing (Nginx).

What do we offer:

Remote opportunity to work full time;
7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000 for recommending successful applicants for positions in the company;
Full payment for professional training, international conferences and meetings;
Corporate discount for English lessons;
Health benefits. If you are not eligible for Corporate Medical Insurance, the company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in the locations where we have offices or co-working. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

Sounds good? Join us now!

Scheduling Supervisor

The Scheduling Supervisor for the Grypho5 Managed Services Engineering Team is principally responsible for coordinating, distributing, and monitoring service delivery for technical support and project service tickets. This position reports to the Director of Managed Services and is 100% remote.

An ideal candidate will be able to:

Manage and maintain SLA adherence for multiple service boards and engineers while maintaining maximum quality of service
Triage and prioritize inbound activity and distribute service tickets, to the best available resource, able to meet or exceed contracted SLAs
Identify service tickets which are either in jeopardy of breaching SLAs or which are not making appropriate progress within the desired service ticket lifecycle
Additional duties will include monitoring and reporting performance utilization, workflow distribution, and SLA adherence metrics to management.

Responsibilities

Ensuring appropriate workload distribution by monitoring all assigned service boards for service tickets to be assigned
Responding to clients telephone calls and tickets
Communicating with clients regarding their requests and requirements
Monitoring, triaging, and updating service tickets for “Priority” and “Criticality” to ensure SLA adherence
Escalating potential SLA breaches
Distributing complex technical requests to appropriate skilled resources denoted by the SLA
Coordinating and distributing work assignments to all Managed Services resources
Monitoring all assigned engineers for workload saturation
Escalating service tickets as needed to ensure timely resolution of service tickets
Reviewing finished service tickets for completeness
Coordinating on- and offboarding service tickets and projects
Maintaining detailed documentation on standard operating procedures used for the SLA Coordinator role
Creating and delivering reports as needed
Additional duties may be assigned as needed

Preferred Skills

Scheduling in a fast paced and busy environment
Able to maintain wholistic oversight of highly dynamic service boards
Able to understand and respond to complex technical requests
Effective communication in any form or medium
Able to prioritize and balance competing items to maximize utilization and efficacy of resources
ConnectWise dispatch and service modules
Knowledge of managed services industry and best practices
Microsoft Office suite and tools
Experience with service level agreements

Qualifications

1-2 years of support desk experience
1-2 years of dispatch or logistics experience in a fast-paced service environment
Server, network, storage, and/or security support experience

To be eligible for this position, candidates must have legal residency within the European Union / UK / India / USA / Dubai or hold digital nomad status. We value diversity and welcome applications from individuals of all backgrounds and experiences.

Job Summary

Orbita, a venture studio based in Luxembourg, is currently looking for an experienced Product Manager with a background in FinTech and LegalTech to join our team.

As a Product Manager at Orbita, you will be responsible for leading a new B2B FinTech project. Your strong leadership skills, attention to detail, and ability to manage resources will be crucial for the successful launch of the new product in European markets. Additionally, your expertise in product and marketing strategies will play a significant role in contributing to the overall success of the project.

Responsibilities

Conduct competitor research.
Plan customer journey maps (CJMs) and product features.
Conduct research interviews with B2B clients.
Create detailed product plans and timelines.
Coordinate and allocate resources.
Monitor project progress and track key milestones.
Conduct regular project status meetings, providing updates to senior management.
Maintain project documentation.
Foster a positive and productive work environment.

Qualifications

Experience in FinTech or LegalTech projects.
Proficient in conducting interviews with B2B clients in English.
Strong leadership, communication, and interpersonal skills.
Skilled in problem analysis, decision-making, and managing multiple priorities.
Two years of experience in product management, including launching new products.
Fluent in Russian and English (B2).

Benefits and compensation

Competitive salary based on experience.
Strong project and product cultures.
Work with EU, US, and Asian markets.
Minimal bureaucracy.
Flexible work hours.
Opportunities for professional growth and development with entrepreneurial environment.

How to apply

Submit your resume.
Complete the test assignment.
You must have a residency permit and bank accounts outside of Russia and Belarus.

As a Senior Customer Success Manager, you will drive revenue growth, expand on customer engagement strategies, and ensure customer success through strategic goal planning and product adoption initiatives. In this role, you will lead the development and implementation of infrastructure to support the Customer Success team’s goal achievement, work with the team and leadership to develop effective KPIs, and provide guidance and coaching to ensure consistent delivery of product performance.

Our Senior Customer Success Manager will focus on four core areas of the customer lifecycle:

Advocacy

Create Customer Success standards for customer engagement strategies, communication cadences, and creative approaches to encouraging customer advocacy.
Monitor and improve customer satisfaction metrics such as NPS, CSAT, and referral rate per customer; work with the team to ensure we track the right metrics and set ambitious goals.
Develop and execute programs to increase customer advocacy and drive referrals, researching best practices and industry trends to improve our approach continuously.
Work with marketing to develop case studies and other customer stories to highlight successful customer outcomes and drive continued product advocacy.

Expansion

Drive expansion revenue growth by increasing customer lifetime value and expansion revenue percentage
Develop and execute strategies to increase revenue from our four major expansion revenue drivers: upgrades, accreditation services, fund administration, and inbound funding.
Identify and pursue cross-selling and upselling opportunities to expand customer relationships and drive revenue growth.

Retention

Develop and maintain a customer health score to monitor customer satisfaction and retention.
Monitor and improve renewal rates and reduce churn rates.
Identify and address potential churn risks proactively to prevent customer attrition.
Track customer product feedback and identify feature opportunities to share with the Product team to ensure we’re building what our customers need.

Adoption

Work with the Product team to stay on top of upcoming features and develop processes to ensure the Customer Success team is well-versed in the latest developments.
Drive customer knowledge and feature adoption, ensuring customers are equipped to utilize all of InvestNext’s products and services.
Develop metrics and incentives for the team to improve feature adoption
Monitor and improve time to usage and customer effort score
Develop and execute strategies to increase customer engagement and adoption
Work with the Onboarding team to create seamless handoff flows
Collaborate with Onboarding team leadership to ensure the customer is set up with the appropriate product knowledge to set them up for successful growth when their engagement with Customer Success begins

Requirements

5+ years experience working in a customer success role
Experience with real estate investing and or commercial real estate is preferred
Experience owning a book of business and driving expansion revenue/retention efforts
Experience building a Customer Success infrastructure
Experience working in a SaaS company, collaborating across multiple departments
Experience creating playbooks and SLAs
Can develop engagement strategies based on a wide range of customer personas
Operate with a data and outcomes-focused mindset.

Benefits

Generous equity grant; we want everyone to operate with an owner mindset and have a real stake in our success
Robust medical, dental, and vision coverage, 99% employer-paid
Nine company-wide holidays per year
Uncapped paid time off, with required minimums to support our team’s personal balance and help avoid burnout
401k with 100% employer match, up to 4% annual salary
Flexible working arrangement; work from home with flexible hours
Travel to spend time with the team, including company-wide offsites
Monthly budget to support your wellness and workspace needed
16 weeks of paid parental leave
Laptop of choice

Salary

At our organization, we prioritize pay equity, transparency, and equal opportunities for career development. The salary range for this role is $90,000-$140,000, which includes a fixed component as well as a variable component known as On-Target Earnings (OTE). OTE represents the potential earnings achievable by meeting or exceeding performance targets. The final salary offered will be determined by experience level, role responsibilities, and the consideration of OTE. We believe in recognizing and rewarding exceptional performance while ensuring fair and competitive compensation for all employees.

Junior Project Coordinator

We are seeking a skilled and dynamic Project Coordinator. The ideal candidate should have 1-2 years of relevant experience and possess a range of desirable skills including proficiency in Figma, Adobe Photoshop, creating presentations, working in MS Office, and Google worksheets. Your ability to multitask, generate fresh ideas, and communicate effectively will be vital to the position.

This position can be based in any of the following countries: Bulgaria, Georgia, Belarus, India, Thailand, Hungary, Romania, Latvia, Moldova, Kazakhstan, Azerbaijan, Armenia, Kyrgyzstan, Greece, or Serbia.

Responsibilities

assist in organizing, planning, and executing project activities;
coordinate project schedules, timelines, and resources to ensure project deadlines are met;
collaborate with cross-functional teams to gather project requirements and deliverables;
develop and deliver engaging presentations to convey project updates and results;
utilize Figma, Miro and Adobe Photoshop to design and edit project visuals, ensuring high-quality deliverables;
effectively communicate project status, risks, and issues to stakeholders and team members;
conduct research and analysis to support decision-making and problem-solving within projects;
actively participate in meetings, brainstorming sessions, and project discussions;
assist in budget tracking and expense management for assigned projects;
identify areas for process improvement and propose innovative solutions;
collaborate with team members to ensure seamless communication and coordination.

Requirements

1-2 years of experience as a Project Coordinator or in a similar role;
proficiency in Figma, Adobe Photoshop, creating presentations, working in MS Office, and Google worksheets will be considered an advantage;
strong organizational skills with the ability to multitask and prioritize effectively;
excellent written and verbal communication skills;
proactive and self-motivated with the ability to work both independently and collaboratively;
ability to generate fresh ideas and think creatively to solve problems;
strong attention to detail and commitment to delivering high-quality work;
fluency in English is required. Proficiency in Portuguese or Thai will be an advantage.

We offer

Remote work model;
Competitive remuneration;
Professional courses: from Coursera to Harvard;
Friendly, enjoyable and positive environment.

Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode not only offers a remote or hybrid work model but also presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.

Now we are looking for an active and highly motivated experienced Product owner for our product portfolio - Voicebot, Cloud communication platform, SMS Bot.

What will you do:

Development of a roadmap, formation of a feature list, research of the existing customers;
Development of the Vision of the product and the concept of tactics for bringing the product features to the market;
CustDev, deep competitor research & analysis;
Product descriptions & features
Product updates, demos, trainings & newsletter
Playing a leadership role in the Agile Scrum team;
Setting requirements for product teams.

The ideal candidate should have:

Experience as a Product Owner or a similar role in product management for at least 2 years in the field of telecommunications (mandatory!!!);
Lanquages: English (B2 minimum). German lanquage as an advantage.
Higher education (preferably in marketing, IT or telecommunications);
Experience in solving analytical product problems, the ability to make product decisions based on the analysis of qualitative and quantitative data;
Knowledge of agile development frameworks: scrum and kanban;
Experience in UI modeling and prototyping;
Planning skills, critical thinking;
Orientation to the client, building long-term and mutually beneficial relationships with the client and colleagues.

What’s in it for you?

Possibility of working remotely (or hybrid model in the Belgrade office).
Personal development and career growth in an international company.
Extended social package: corporate events, private health insurance, and Multisport cards.
Possibility to acquire cross-functional and international experience.

Customer Success Manager

In order to offer our customers the best service in the long term, the Customer Success department works constantly with and for our customers and helps them to improve their processes even further. If customer satisfaction is also your top priority and you are enthusiastic about innovative technologies, Dealfront is the right place for you!

Responsibilities

You will support the customers assigned to you throughout their entire customer journey
You will be responsible for the onboarding of your new customers in web sessions and on site
You will develop and define customer expectations, needs, and goals
You will give professional advice to your customers on the successful use of our platform
You will identify and collaborate with our Account Management team to expand development potential within your customer base
You will ensure customer success and the associated renewal rate

Requirements

A completed commercial training, a comparable qualification or degree
Empathy with customers, able to work independently and outcome-oriented
Initial customer experience
Fluent in German (written and spoken) and business fluent in English
Enjoy regular communication by phone and email

Perks

The chance to work with a very knowledgeable, high-achieving and fun team
An international, diverse, dynamic and committed work environment
The opportunity to work remotely, with a flexible work schedule
Mental Health support with Auntie
Company retreats in sunny locations and team off-sites - Last year we went to Croatia ;)

If this role excites you and sounds like a great fit, please apply!

Director of Payments Engineering

We’re now looking for a Business Development Manager to join our ambitious team.

Your responsibilities will be:

Hit or exceed a monthly quota of qualified meetings with clients and revenue conversion;
Visit field events and go on business trips during probation period. This job implies regular business trips around countries where finance and fintech field develop rapidly;
Collect market data before and during customer outreach to understand prospective customer needs and effectively communicate those needs;
Focus on new clients and sales. Establish cooperation with the client, prepare reports, close the deals;
Ensure that all clients are handled to the highest standards and everything is known about their corporate PR, marketing communications and digital requirements throughout the year;
Configure CRM system, enter and lead information about clients and sales closings;
Provide regular (weekly, monthly and ad hoc) feedback of sales activities to the Founder.

What we’re expecting from you:

2+ years experience working with clients in financial and public relations sectors, advertising and/or media sales would be an advantage;
1+ years’ experience making outbound calls (experience in a Sales Development or Business Development role), pursuing leads and moving them through the sales cycle;
We expect proactive and independent position. We want a brave person who knows how to deal with sales and how to manage sales in the company. We expect you to hire and upbring team of sales in the future;
We expect this person to learn fast, to have thirst for knowledge, to participate in field webinars or coach sessions together with the team;
A solid track record of consistently delivering or exceeding sales targets and other relevant KPIs;
The ability to understand the challenges our clients face, and clearly articulate company value proposition and use cases;
Someone able to be confident running high volume pipelines in dynamic, quick moving, and rapidly changing environments;
Excellent interpersonal and communication skills, mature and engaging personalities;
High level of self-motivation, growth mindset and accountability. Ability to work both independently and as a team in a fast-paced working environment.

We offer:

Competitive compensation and benefits packages;
Opportunity to work in our offices around the world;
Work in economically sustainable company;
Opportunity of becoming a Head of Sales of the remote sales team;
Supportive C-level managers, who are eager to help you deal with obstacles;
A tight team with opportunities to work with and form relationships with all levels of leadership within the business;
A culture focused on training and learning — coach sessions with the team, sessions with experts in the field, ongoing global trainings, lunch and learns, etc.

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

As PayIt continues to expand its presence in the public sector, we are seeking a dynamic Director of Payments Engineering to lead and drive our payment processing systems to new heights of reliability, security, and innovation.

The ideal candidate is based out of Kansas City or Austin, TX, however, highly qualified candidates will also be considered in the following markets (NC, TX, MO, KS, GA, VA, PA, UT, FL, TN, MI, IL, and OH).

What You’ll Be Doing:

As the Director of Payments Engineering, you will be a crucial member of our engineering leadership team and will be responsible for overseeing our Payments Engineering Teams and the development, enhancement, and maintenance of our payment processing infrastructure and related financial systems. Your organizational goals will align with enhancing our payment product offering and ensuring smooth and secure payment transactions for our state and local government clients and their citizens.

This role will play an integral part in empowering our government organizations and agencies to streamline their operations, enhance citizen services, and drive digital transformation and will be responsible for:

Strategic Vision: Collaborative partner with SVP Product, Lead Product Manager, and Product Teams to execute a strategic roadmap for payments engineering, aligning the Payments Teams’ with the company's broader objectives by establishing clear milestones and performance indicators.

Team Leadership: Develop and manage teams of skilled Payments Engineers including hiring, training, and mentoring team members by fostering a culture of collaboration, innovation, and professional growth. Set clear goals and performance expectations for team members and provide continuous feedback and mentorship to maximize their potential.

Integration and APIs: Collaborate with other engineering teams to ensure seamless integration of payment functionalities into our SaaS platform and develop APIs and SDKs to facilitate payment processing across various government applications.

Payment Systems Development: Oversee the design, development, and deployment of robust, scalable, and secure payment processing systems that comply with industry standards, government regulations, and best practices.

Risk Management: Collaborative partner in working with Information Security Teams and Engineering Teams to mitigate potential security risks related to payment processing, safeguarding sensitive financial data, and ensuring compliance with PCI DSS and other relevant security and compliance standards.

Industry Trends: Stay up-to-date with the latest developments and trends in payment technologies, financial services, and government payment regulations, incorporating relevant advancements into our payment systems.

Vendor Relationships: Manage relationships with payment gateway providers, financial institutions, and other relevant partners, evaluating their performance and negotiating contracts to optimize services and costs.

Quality Assurance: Implement rigorous testing processes to guarantee the accuracy and reliability of payment processing, including transaction handling, reporting, and reconciliation.

Compliance and Reporting: Work closely with legal and compliance teams to ensure adherence to state and federal financial regulations and oversee the preparation and submission of required reports.

What You’ll Need to Have:

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
Proven experience (5+ years) in a leadership role within payments engineering, leading multiple engineering teams in the SaaS or government technology sector.
Proven experience leading product development engineering teams that ship products.
Skills to hire and develop top engineering talent.
Proven track record of establishing engineering goals, OKR’s, and KPI’s that drive engineering culture and meet business objectives and outcomes.
In-depth knowledge of payment gateway integrations, payment processing protocols, and financial transaction security.
Strong understanding of Card Data Processing, PCI DSS, NACHA, and other relevant payment industry standards.
Strong analytical and problem-solving skills, with a focus on delivering reliable and scalable solutions.
Excellent communication and collaboration abilities to work effectively across cross-functional teams.

Bonus Points For:

Experience working with state and local government agencies or in a highly regulated industry is a plus.

Annual Salary Range:

$150,000—$200,000 USD

Why Work For Us:

Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt
People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
We #payitforward with our corporate volunteer program, serving the communities where we work and live.
Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

Customer Project Manager Intern

Oct 25, 2023

Tasks

Technical leadership in a team of 5 people.
Mentoring: code review, assistance in finding technical solutions for programmers, individual development of programmers.
Solution architecture development (Arch Vision, Integration Arch, System Design): c4, sequence diagram, use case diagrams, writing swagger and proto contractor.
Execution control – responsibility for deadlines and decisions.

Our expectations

Perfect knowledge of Go.
SQL: MySQL, PostgreSQL.
NoSQL: Redis.
Message bus: Kafka/Rabbit/ZMQ.
CI/CD: Teamcity / Gitlab CI.
Docker.
At least 5 years of experience in commercial software development.
Understanding the REST API concept.
Git flow skills.
The ability to clearly express your thoughts to interlocutors with different levels of technical literacy.
Experience in managing a team of at least 5 people: mentoring, code review, individual development of employees.
Willingness to take responsibility for solving business and technical problems.
Active experience in working out the architecture of solutions.

Will be a plus

Node.JS, Java or Python.
Experience in fintech.
The practice of using OpenTracing.
Commercial or personal experience with blockchain, web3, crypto products.

Additionally

Willingness to discuss relocation to Georgia.
The ability to work from anywhere in the world.

The Sales organization is leading our charge in growing the number of financial institutions Narmi serves, as well as building confidence with prospects in Narmi's solution. The Sales team is comprised of Sales Development Representatives, Growth Executives, Directors of Growth, and Sales Engineers who are all focused on growing the adoption of Narmi's platform across the financial institution market.

What you'll do:

Be accountable for traditional new sales responsibilities, including growing revenue by managing all aspects of the sales process, including building and managing new relationships, with financial institution prospects
Leverage existing contact database specifically as it relates to regional and community financial institutions in order to grow pipeline
Run complex deals and lead prospects through the discovery and procurement process, including platform position, sales objectives, due diligence, business case development and legal
Own a quota as you prospect new customers, deliver product presentations, develop sales presentations and and generate proposals
Develop a strong understanding of the Narmi Platform and its key differentiators
Be a resource in helping set the direction for the future growth of the Sales team
Travel up to 25-40% of the time

What you'll bring:

10+ years of direct selling or interaction with financial institutions or large scale enterprises at large ACVs
Demonstrable relationships with C-Suite stakeholders, preferably at regional and community financial institutions
A track record of negotiating, structuring and executing complex agreements
Prior experience leading cross-functional teams through large deal close processes
An ability to learn and apply complex, industry specific concepts

Oct 23, 2023

Duration: 6 months
Starting date : Soon as possible or December 2023
Salary: between 1200 and 1400€ (based on experience)
Languages: English and French, English and German, English and Dutch or English and Italian.
Location: Paris, Düsseldorf or Rotterdam.
Partial remote work is possible, to be discussed with the supervisor
Since Shippeo operates internationally we will exclusively review CVs that are in the English language.

As an intern in the Customer Success team, you will join a team of 10 members with diverse international backgrounds who are responsible to manage the adoption and success of the Shippeosolution across multiple customer organizations and a wide range of different industries.

Under the supervision of your mentor, you will assist in multiple steps of the customer journey and, depending on your performance, you may be given the opportunity to manage projects completely autonomously. Your responsibilities will include:

Support in the implementation and adoption of Shippeo towards customers
Organize, coordinate and follow-up on the actions agreed on with customers
Specify customers' needs related to the platform and communicate and report regularly with Shippeo's internal teams to ensure a smooth implementation process
Prepare and regularly conduct weekly meetings and business reviews with customers to update all stakeholders on the project progress (on-site or off-site)
Work on internal cross-team projects and initiatives to further strengthen our product and organization

You are our next Shippian if you:

Are fluent in English and one of the following: French, German, Dutch, Italian.
Are currently enrolled in a Master Degree program from an Engineering or Business school
Have profound analytical skills and can efficiently handle daily customer requests.
Demonstrate strong communication skills, both written and verbal.
Are well-organized in your work and can handle multiple responsibilities.
Are autonomous and willing to take on responsibilities in a startup that aims to revolutionize an entire sector.

As a Product Manager at Ncontracts, you will contribute to the product line strategy for the products you own and ensure our customers are delighted by the products you put in front of them through flawless execution. You will play a vital role in leading your squad on their journey to building these products and we want your unique perspective to create the solutions that advance our business and your career.

In this role, you will be responsible for

Relentlessly Prioritizing product capabilities based on market trends and customer needs to meet the requirements of more than 4,000 customers. With a business growing as fast as we are, there is no lack of opportunities to pursue every day. What you decide to put in front of the teams to deliver is vitally important to our success.
Collaborating with customers, potential customers, and internal stakeholders to identify and recommend the right solution at the right time considering our strategic direction, your research, and knowledge of our capabilities.
Assist in GTM Activities so that our customers who rely on Ncontracts as a key part of their business process understand the value of our products and services. Communicating new features and product improvements, both internally and externally, will improve adoption and overall customer delight.
Learning from your fellow product team members and mentors within the organization with a thirst for knowledge to grow your career as a product manager. We strive to be a world-class product organization that builds elegant, market-driven products for our customers and potential customers across various industries.
Educating others about your product line, both internal teams and customers, to contribute to the overall success of the portfolio.

You will

The ideal candidate will have a proven track record of working with development teams, internal stakeholders, and customers to prioritize, document, and direct the delivery of new features and enhancements to existing software products.

Results Driven: We are looking for a hungry, driven Product Manager that can deliver results, not just outcomes, across the teams you serve.
Customer-Centric: In addition to optimizing the delivery of our products, the product team must remain customer-centric and always put the customer first while testing, deploying, and executing hypotheses.
A Communicator: The ability to clearly articulate complex problems and solutions to audiences with varying degrees of technical acumen is vital to growing a successful product.
Analytical: Possess strong analytical skills with attention to detail and accuracy and enjoy leveraging data to make decisions.
A Negotiator: Able to build strong relationships and achieve compromise with cross-functional teams to move towards a clear objective and outcome.

The essentials

A bachelor's degree in business, marketing, or related discipline; MBA preferred
3+ years of relevant work experience, ideally in a B2B SaaS company, is required
Experience working in an agile software development environment is strongly preferred
Experience in the financial services technology ("FinTech") or Regulatory (RegTech) industry is preferred
Working knowledge of common statistical and analytical techniques as part of commercially available data analysis solutions is highly desirable
Experience with one or more product analytics tools such as Pendo, Amplitude or Adobe Analytics is preferred

We offer

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $105,000 to $115,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Vice President of Alliances and Partnerships

We’re looking for someone with a unique talent set - someone who understands sales and can “speak the language” with sales managers, reps, and directors. Someone who can synthesize various use cases into clear problem statements. Someone who cares deeply about product details, has a great sense of product aesthetics, and can discuss the nitty gritty with engineers.

As a small PM, Design, and Engineering team you'll be responsible for all aspects of delivering a feature — from concept through discovery and development up to managing its delivery.

What you’ll do...

Turn vague into concrete. Talk with customers to discover & define their needs, understand their problems, and document their use cases.
Write problem statements that clearly define shared needs across customers.
Create detailed product specs from your problem statements through collaboration with Product Design and Engineering.
Project manage the delivery of the feature — get it on the engineering roadmap and ensure it's delivered on time and up to the Product team's standards.
Prepare for launches: work with the Support, Success, and Marketing teams on positioning/collateral, manage beta testers, and go-to-market activities.
Own the data: define adoption/usage metrics, measure success, collect feedback, monitor impact, and share learnings.

You should...

Be located in an American Time Zone
Have 3+ years of Product Management experience shipping B2B SaaS for SMBs.
Have 3+ years experience at software/internet companies in a product, engineering, or customer-facing role.
Love listening to customers and diving deep into their problems and needs.
Be detail-oriented, organized, and great at writing.
Have good product vision & design sense.
Be comfortable writing specs, drawing wireframes, & rapidly iterating on new feature ideas.
Have experience with metrics/analytics tools
Be growth minded; pushing to ship Product that focuses on moving the needle.

Bonus points if you...

Have experience in sales or with sales tools / CRMs
Have significant experience in Figma or other design/prototyping tools
Have a technical/engineering background, not afraid to dabble in Python, HTML, CSS, or SQL.

Why Close?

Watch our most recent culture video featuring our annual team retreat in Italy
100% remote company
Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
1 month paid sabbatical every 5 years
Paid parental leave
Medical, Dental, Vision with HSA option (US residents)
401k matching at 6% (US residents)
Dependent care FSA (US residents)
Contributor to Stripe's climate initiative
Our story and team 🚀

Our Values

Build a house you want to live in -- Examine long-term thinking and action
No BS - Practice transparency and honesty, especially when it’s hard
Invest in each other -- Build successful relationships with your coworkers and customers
Discipline equals freedom -- Keep your word to yourself and others
Strive for greatness -- Constantly challenge yourself and others

How We Work Together

Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.
Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.
Appreciation for Deep Work: *During your normal work day, not after a day a meetings*.
Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.

Junior Project Manager

As an employer, we offer you not only an attractive working environment, but also the opportunity to get involved in challenging, highly exciting projects and become a member of a competent team. If a high level of commitment combined with professional and personal development are motivating factors for you, then you have come to the right place.

Job Description

After successful familiarization, planning and execution of international stage technology projects (mechanical and plant engineering)
Deadline and cost management, taking into account or ensuring customer satisfaction
Central contact for customers, partners and subcontractors
Coordination of a highly qualified team for engineering, commercial project management, purchasing and assembly
The place of work is Vienna - depending on the project: partly intensive on-site supervision (up to 50%)

Qualifications

Completed TU-/FH- studies in the field of mechanical engineering, mechatronics or similar
Business management knowledge is an advantage
Strong interest in handling and supervising projects in the field of mechanical and/or plant engineering
2-3 years of professional experience e.g. in mechanical design in mechanical or plant engineering advantageous
Flexibility, ability to work in a team and entrepreneurial thinking
Fluent in written and spoken German and English, any other foreign language would be an advantage
MS Office, MS Project and SAP skills are advantageous
Willingness to travel internationally (approx. 30 %-50 %)

Additional Information

In addition to the KV minimum of € 46,350.00, we offer an overpayment in line with the market in an AI contract, according to your education and professional experience, as well as the advantages of an international company with headquarters in Vienna. Training and development opportunities as well as an exciting, multicultural project environment and collaboration in a team with outstanding expertise are part of the working environment. Furthermore, we offer you a comprehensive training and exciting development opportunities in our company.

Flosum seeks a performance-oriented, thoughtful, and experienced VP of Partnerships and Alliances to develop, manage, and deliver significant business impact.

This critical role will create an effective partner channel at scale. We are looking for a strong leader with exceptional intelligence, problem-solving abilities, and collaboration skills, who can develop, guide, and lead complex relationships, navigating all commercial motions with our partners.

The ideal candidate for has knowledge and experience in areas like DevOps, data protection, and business continuity. You will bring a unique value proposition to our current and prospective channel community. We require a strong ability to communicate and build relationships with a diverse range of people including sales, product management, marketing, service delivery, support teams, and senior management within our partners. This role is responsible for achieving sales bookings, partner recruitment & enablement objectives globally. This role leads a team that wins, maintains, and expands relationships with partners and alliances, as well as drives revenue and market share growth in line with company expectations.

The objective:

Define our global partner strategy, develop annual and quarterly plans and KPIs
Command this critical role in the company’s path to growth over the next several years with the support of the entire management team
Foster and develop executive level relationships within our key strategic partners and alliances
Deliver presentations and discussions with partners and their clients to introduce our solutions with credibility and excitement, the benefits of our technology, and help to architect the commercial motions together with our partners and our commercial teams
Develop KPIs and financial models to identify/measure the impact of the channel on the overall business
Develop joint value propositions and sales motions customized for each of our partners
Lead, leverage, and align stakeholders to help drive the technical and account-based solutions required for each partner and their clients
Meet assigned targets for sales volume and strategic objectives
Develop and manage a global team to scale at a rapid pace.

Qualifications:

Intrinsically motivated, accountable, coachable, thrives on team performance
Creative thinker, looking for new opportunities and ways to increase the value of partnerships
Successful experience driving value disruptive change within customers
Scalable potential with more responsibilities and breadth as our organization grows
Mature, inspirational, and credible communicator with exceptional presentation skills
Data-driven and analytically minded
Strong team coach/leader who can inspire a high performing team and nurture talent
A foundational understanding of the biggest challenges and opportunities of our customers and their needs
Highly organized and structured thinker, with the ability to present ideas and plans in a clear and actionable manner
Strong ability to anticipate issues and engage effectively with internal and external stakeholders.

Additionaly:

15+ years of experience in related technologies, ideally SaaS and data protection
Experience required with technology partner channel/alliance strategy and development, business development, or corporate development

Benefits:

Competitive Compensation Package
Competitive Health Benefits
401K
Unlimited Performance-Based Time Off plus all major U.S. holidays
Flexible work hours
Remote work location

Project Manager

Metricalo

🇦🇪 United Arab Emirates

🚀 Management

Oct 19, 2023

Location: Dubai office or Remote

The Project Manager will play a pivotal role in overseeing the development process, ensuring seamless communication between stakeholders and the development team. They will be responsible for tracking developer progress, addressing any issues with logged hours, and assessing overall productivity. Additionally, will be tasked with decomposing tasks into high-level checklists, managing the development of new components, services, and web applications, and coordinating with an external outsourced development team. The ideal candidate should have a strong background in software development project management, proficiency in relevant tools and methodologies, and a track record of successful project delivery.

Key Responsibilities:  

Monitor the activities and progress of developers throughout the week.
Address and resolve any discrepancies in logged hours, understanding the reasons behind them.
Evaluate and report on the productivity of individual developers.
Break down project tasks into high-level checklists for effective management and tracking.
Lead the development of new components, services, and web applications.
Oversee the various stages of development, ensuring quality and timeliness.
Serve as the primary communicator and link between stakeholders and the development team.
Regularly update stakeholders on project progress, challenges, and milestones.
Plan and organize sprints, ensuring deadlines are met.
Keep documentation up to date and accessible for the team.
Communicate, plan, and monitor activities of the external outsourced development team.
Ensure alignment with project goals and timelines.

Requirements

Prior experience in E-commerce or FinTech is preferred.
Proven track record in project management within software development.
Expertise in Jira and Confluence for project tracking and documentation.
Familiarity with SCRUM and Agile methodologies.
Strong business expertise, leadership skills, and operational proficiency.
Energetic and positive attitude.
Adaptability to a fast-changing, rapidly growing industry.
Excellent verbal and written communication skills in English.

Benefits

A competitive compensation package.
An option of working remote as a contractor, with the possibility of moving to full time employment in Belgrade or Dubai, which would include additional benefits such as:
Health Insurance.
A yearly paid ticket home.
EOS benefits.
Opportunity for professional growth and development.
Collaborative work environment and supportive team culture.
Freedom you won’t experience anywhere else.

Oct 19, 2023

As a Product Owner at TelQ, you will be a pivotal force in defining and delivering world-class solutions. You will collaborate closely with cross-functional teams to drive the development of innovative products and help ensure the final quality of our key products.

Key responsibilities:

Create and manage the execution of a product roadmap, ensuring it aligns with customer needs, market trends, and technology advancements.
Works with multiple teams to understand the requirements and constraints for building the product.
Define and document detailed product requirements, including user stories, use cases, and acceptance criteria that guide the agile software development team.
Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams.
Analyses ongoing sprint updates and from this reflection builds the focus of the next sprint.
Solve product-related problems, make decisions, and complete trade-off analyses to stay on track toward business deliverable commitments.
Participate in agile development processes, including sprint planning, backlog grooming, and daily stand-ups.
Stay up-to-date with industry trends, competition, and emerging technologies to inform product decisions.

Skills and qualifications:

Experience in the telecom industry (especially with SMS) is highly preferred;
A strong understanding of telecommunications technologies, services, and market dynamics is desirable;
Previous work experience as a Product Owner or a similar role in product management is a plus;
Hands-on experience in managing the delivery of software products or solutions is a plus;
English language – Professional working proficiency;
In-depth knowledge of agile methodologies and product management tools;
Outstanding communication, presentation, and leadership skills;
Well-organized and thorough approach; able to structure, analyze, and answer major business questions, balancing multiple requests and competing priorities;
Sharp analytical and problem-solving skills;
Creative thinker with a vision;
A passion for innovation and a customer-centric mindset;

Why you should work with us:

Start-up environment in combination with financial stability and a real opportunity to grow a Successful SaaS platform.
Technology stack. We use a lot of leading tech in our stack and we will ensure that it always remains up-to-date.
Ability to make a significant impact. Most of your tasks will directly impact features used by the largest mobile network operators, SMS aggregators, and enterprise companies in the world that rely on our service.
Great company culture. A chance to work in a small, friendly team that likes to take good care of each other and grow together

Benefits & Perks:

A competitive compensation package.
Paid courses and certification to advance your skills.
Fully covered medical leave.
25+ days annual leave.
Flexibility in working hours and remote working.
Top-notch company equipment.
Team building activities.

Director of Brand & Content

Oct 13, 2023

We are currently looking for an experienced Project Manager who will work on a game project.

What you will work on:

Ensure teamwork transparency: provide project status updates, report work progress to the parties concerned.
Conduct continuous optimization of work processes and methods.
Work for results.
Ensure that goals, deadlines and budget requirements are met.

It’s important to us:

At least 2 years of experience as a Project Manager in the mobile game development industry.
Managing a team of 15+ specialists distributed across different offices.
Experience in managing a team consisting of more than just technical specialists.
Confident JIRA/BigGantt user.
Being able to manage two projects simultaneously.
Experience in managing outsource teams.
Experience in prioritization, planning and risk assessment.
Good logical reasoning.
Ability to clearly express thoughts in oral and written form.
Analytical mindset.

Working at G5 is about:

The opportunity to bring your ideas to life in an international company with a multimillion audience: G5 games are played by 250 million users worldwide.
Official employment in one of our locations or remotely under a contract.
Assistance with relocation that helps move to one of the countries where the company has offices: Armenia, Bulgaria, Georgia, Kazakhstan, Cyprus, Malta, or Montenegro.
Maintaining a work-life balance of employees: remote work and flexible hours, sports reimbursement, and health insurance payment.
Charitable activities: you can initiate your own project with the company's support or participate in G5 Charity events.
Opportunities for professional development: access to resources for creating your own projects within R&D, an internal educational platform, and training webinars covering various specialties.
Bonus system: project profit bonus for project teams and a performance share program for key employees.
Language courses: free English lessons, speaking clubs for all proficiency levels, and free study language of the country of relocation.
Entertainment: corporate events and team buildings, master classes for adults and children, webinars with guest speakers, coffee talks, quizzes, and contests.

We are in search of an experienced product manager for our project. We need a product manager to take on two roles: product development and business development.

In order to launch our own product in the field of distributed development team management we are looking for a Product Manager willing to launch the product from scratch, promote and develop it on the international market.

The main goal of the Product Manager is to leverage the current developments of the team, increase the number of demos and pilot launches, and bring the product to commercial profitability. The company is ready to provide all necessary resources and conditions.

Our expectations from the product leader - effective analysis of potential product launch industries, communication with potential customers and the product team, product development management, etc.

Macro goal: to launch the product sales and ensure its constant profitability until the end of 2024. Then increase profitability and product development.

What will need to do:

Strategic planning of product development
Formulation of hypotheses aimed at realizing the product strategy
Product roadmap management
Interactions with current, new and potential users (user research)
Conducting demos for potential customers
Supporting customers, managing their requests, planning the product roadmap taking into account customer requests
Speaking at events to promote the product
Writing content for blog and product knowledge base
Consulting clients on the product
Supporting the client's team on the product

Our expectations:

Experience managing development teams
Experience in sales management/sales enablement
Experience in public speaking
English level B2+ and higher
A positive attitude and a desire to make a cool product

It will be a plus:

Experience in presenting in English
Experience in b2b sales/participation in b2b sales with someone
Engineering experience

What do we offer:

Starting salary is fixed (salary in the range of $2,000 - $3,000)
Fully remote work from anywhere in the world
Long-term cooperation and prospects for career and financial growth with the company
Young enthusiastic team, flexible management, high speed of decision making; the Founder is the idea inspirer and the main stakeholder of the product
Opportunity to contribute to the final idea of the product

This role will be instrumental in that effort. As the second partnerships team member, this role will take the early wins that we’ve realized in partnerships - both technology and referral in nature – and scale them. When done right, this role will help us realize significant revenue through partners, and will help us become the trusted leader of the data privacy conversation.

The Skill Set:

This role will immediately lead the execution of our referral and technology partnerships.

Referral partnerships:

Dig into the data to understand where we have partner overlap and lead the charge to engage our partners to help each other win deals.
Lead meetings with partners to educate them on DataGrail’s value, and align on a collaboration approach that’ll ultimately drive referral opportunities.
Coordinate, champion and enable internal teams to succeed alongside referral partners.
Report on the health of referral partnerships to help our team make quick, actionable decisions.
Infuse your learnings back into the referral motion so that we can develop a playbook that can be scaled to new partners.

Technology partnerships:

Engage companies that we integrate with to build GTM activations that amplify the value of our product.
Orchestrate support from internal teams to execute on the GTM activations we’ve sought out alongside partners.
Identify and engage new potential technology partners that compliment the DataGrail platform.

Partnership strategy and operations:

Support the partnerships team in crafting the long term vision for the team.
Help evaluate technologies and processes that could enable us to scale faster and more effectively.

Within 90 Days You'll:

Learn the DataGrail product and market positioning.
Take lead on our highest priority referral partnerships, including engaging with partner reps, facilitating customer and prospect introductions and tracking referral activities.
Conduct outreach to current and future technology partners to plan GTM activations and enable faster product development, respectively.
Begin to form an opinion on how both referral and technology partner motions can be scaled faster and more effectively.

Within 180 Days You'll:

Drive meaningful pipeline contribution to support our sales organization.
Implement changes to the referral and technology partnerships that has demonstrably affected the success of the programs.
Implement tooling upgrades to streamline partner operations. Your work will lead to a higher fidelity understanding of the successes and challenges of the partner function.
Support our leadership team on strategic partnership development efforts.

Within 365 Days You'll:

Rapidly scale our referral partner network.
Run a highly efficient partner marketing motion with our technology partners.
Take ownership of all referral and tech partnership OKRs.
Contribute to the overarching partner strategy.

Benefits & Perks:

Competitive compensation package + equity
Work from anywhere - every employee has the choice to select their ideal work environment
Feel relaxed with unlimited paid-time-off (+2 weeks mandatory!)
Treat yourself with 8 scheduled “DataGrail Days” a year for personal wellness
Stay healthy - full healthcare coverage, including dental, and vision
Save for the future with our 401(k) plan
Work smarter with monthly hardware and remote office stipends and an UberEats meal program
All of this and much, much more

You support Operational Risk Management, especially in the topics Incident Management as well as Risk Control Self Assessment
You coordinate Control Testing Programme and Risk Treatment Programme
You support on Credit, Market and Liquidity Risk Monitoring and Risk calculations
You help us to coordinate and support developing Risk Trainings
You will contribute to Risk Reporting
You will act as a representative for Risk Management within the company

Qualifications

You have completed a Bachelor’s degree in business administration, finance, economics or equivalent
You have at least one year of experience at a bank, asset manager or financial services company in the areas of (operational) risk management, audit or compliance
You are able to work in a time-sensitive environment and balance competing priorities
You have a strong ability to perform risk-oriented analysis and present complex issues in a comprehensible manner
You are willing to take responsibility
You have concise verbal and written communication skills in German and English

Additional Information

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Enjoy an office in a great location in the middle of Munich or Prenzlauer Berg, one of the hippest neighbourhoods of Berlin or choose to work remotely within Germany (if eligible for the job)
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
(International) relocation support
Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

The Brand Director will shape and enhance the Oxygen brand identity, establish a strong market presence, and drive brand growth by leading a team and tracking metrics associated with growth.

As the Brand Director, you will be responsible for leading the development and execution of our brand strategy, ensuring consistency across all touchpoints, and driving channel and communication consistency. You will collaborate closely with cross-functional teams, including Marketing, Product, and Design, to ensure brand alignment and effectively communicate our value proposition to our target audience. Your role will be crucial in establishing our brand as a trusted and innovative leader in the fintech industry.

Responsibilities

Develop and execute a comprehensive brand strategy that aligns with the company's overall goals and vision.
Define and communicate the brand's positioning, values, and unique selling propositions to differentiate our fintech platform in the market.
Create and implement brand guidelines and standards to ensure consistency across all brand touchpoints, including marketing collateral, website, social media, and offline materials.
Lead the development of compelling and engaging brand messaging that resonates with our target audience, showcasing the benefits and value of our fintech platform.
Collaborate with the Marketing team to develop and execute integrated marketing campaigns that drive brand awareness, acquisition, and customer retention.
Work closely with the Product team to ensure the brand is effectively represented in product development, including naming, packaging, and user experience design.
Monitor market trends, competitor activities, and customer insights to identify opportunities for brand growth and adaptation.
Lead brand research and analysis, including customer surveys, focus groups, and market studies, to gain a deep understanding of customer needs, preferences, and perceptions.
Partner with the marketing team to develop public relations and media strategies that enhance brand reputation and thought leadership.
Help foster strong relationships with external agencies, creative partners, and influencers to support brand initiatives and campaigns.
Manage and inspire a team of brand professionals, providing guidance, mentorship, and professional development opportunities.
Support and help with the UX writing for the website and the app to ensure consistency and brand relevance.

Qualifications

Bachelor's degree in Marketing, Communications, Business, or a related field; MBA preferred.
Proven experience as a Brand Director or a similar role within the fintech or financial services industry.
Strong understanding of branding principles, positioning, and brand architecture.
Demonstrated success in developing and executing comprehensive brand strategies.
Excellent strategic thinking and problem-solving abilities with a keen eye for detail.
Exceptional written and verbal communication skills, with the ability to craft compelling brand messaging.
Solid project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
Strong leadership skills and the ability to inspire and motivate cross-functional teams.
Proficiency in analyzing market research and customer insights to drive brand decisions.
Familiarity with digital marketing channels, social media platforms, and content strategies.
Knowledge of fintech industry trends and regulatory requirements is a plus.
Strong creative and visual acumen with an understanding of design principles.

Compensation & Benefits

The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training.
Oxygen also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a retirement plan, flex time off, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Oxygen reserves the right to amend or modify employee perks and benefits at any time.
Not sure you qualify? Don’t meet every single requirement? At Oxygen we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Oxygen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Vice President (Performance Marketing)

Are you a Performance Marketing Leader ready for the challenge of your career? Do you thrive in an environment that rewards hard work with boundless opportunities? If so, we invite you to embark on a transformative journey with us.

As a Vice President of Performance Marketing, you'll play a pivotal role in the growth of SmartRecruiters. The ideal candidate is a results-oriented leader with a deep understanding of performance marketing channels, data analytics, and team management.

If you are a results-driven marketing leader with a passion for driving growth through performance marketing strategies, we encourage you to apply. Join our team and be a driving force behind our remarkable ascent to new heights!

Position Overview: As the Vice President of Performance Marketing, you will be a key Senior leader within GTM, responsible for developing, executing, and overseeing the performance marketing strategy to build pipeline, drive growth, increase ROI, and enhance our brand presence across the Globe. You will lead a talented team and work cross-functionally to achieve ambitious targets.

Responsibilities:

Campaign Strategy & Execution:

Develop and execute comprehensive performance marketing strategies that align with overall business objectives, including customer acquisition, lead generation, and revenue growth.
Collaborate with cross-functional teams to integrate performance marketing efforts with other marketing initiatives, such as brand awareness and content marketing.

Budget & Channel Management:

Oversee all performance marketing channels, including but not limited to SEM, SEO, paid social, display advertising, affiliate marketing, email marketing, and retargeting.
Continuously optimize channel performance to ensure maximum ROI, including budget allocation, bidding strategies, targeting, and creative optimization.
Develop and manage the performance marketing budget, allocating resources effectively across various channels to achieve optimal results.

Data-Driven Insights:

Utilize data analytics and performance metrics to make informed decisions, identify trends, and adjust strategies accordingly.
Regularly report on key performance indicators (KPIs) to executive leadership, providing insights and recommendations for improvement.

Team Leadership and Development:

Build, mentor, and lead a high-performing performance marketing team, fostering a collaborative and innovative environment.
Set clear goals and expectations for team members, monitor progress, and provide regular feedback to drive professional growth.

Technology and Tools:

Ensure that Marketing Ops delivers the right martech stack, configurations, and integrations required for success.
Play a key role in defining and refining attribution architecture requirements.

Testing and Experimentation:

Implement a culture of testing and experimentation to optimize campaigns, landing pages, ad creatives, and other elements of the marketing funnel.

Collaboration:

Collaborate closely with sales, product, and other teams to ensure alignment of marketing efforts with overall business objectives and customer needs.

Qualifications

10+ years of experience in performance marketing, with proven success in leadership roles.
Proven history of integrating digital strategies to establish a robust pipeline, resulting in rapid and substantial revenue growth.
Proven track record of designing and executing successful performance marketing strategies that have driven substantial customer acquisition and revenue growth.
Strong analytical skills with the ability to interpret data, analyze trends, and make data-driven decisions.
Proficiency in utilizing performance marketing platforms and tools (e.g., Google Ads, Facebook Ads Manager, etc.).
Excellent leadership and team management skills, with a history of building and leading high-performing marketing teams.
Exceptional communication skills, both written and verbal, with the ability to present complex ideas in a clear and concise manner.
Strategic thinker with the ability to balance short-term objectives with long-term vision.
A collaborative mindset and the ability to work effectively in a cross-functional environment.
Bachelor's degree in Marketing, Business, or a related field (Master's degree preferred).

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. your information will be kept confidential according to EEO guidelines.

SmartRecruiters strives to offer equitable and engaging compensation to our employees across the globe as we always seek to attract, motivate, and retain the right talent. We utilize a data-driven approach in order to remove biases in our decisions. The pay range for this role in the US is $200,000 - $220,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications. The listed pay range reflects the available annual salary budgeted for a new hire into this role. Employee salaries may extend above or below the listed range. Depending on level and location of hire, the role may be determined to be Exempt or Salaried Non-Exempt.

We’re after an experienced Project Manager to master client relationships, to evaluate project deliverables, define requirements, and lead team along the execution. Apply if you have 2+ years of experience in project management in marketing, marketing operations in IT industry (crypto as a big plus), the ability to manage cross-functional teams, maintain quality within strict deadlines and fluent English.

Role responsibilities:

Lead ongoing communication with the clients to define requirements, then leading the project team around creation of a strategy, marketing activities plan and its implementation
Execute marketing projects containing key deliverables, rollouts, timeline, and budget to drive user engagement and retention
Manage progress of marketing projects, gather analytics, and report on campaigns and channels to optimize results
Apply project management procedures and best practices to amplify team’s overall results
Develop excellent relationships with external (clients) and internal teams to foster team cooperation

Requirements:

Experience leading a team and the ability to build one from scratch, inspiring people and naturally winning their trust
2-3 years experience in crypto marketing & project management (Background in Web3, blockchain and NFTs as a plus)
Excellent project management skills with the ability to effectively take ownership, lead, organize, prioritize, strategically plan, execute, and consistently produce deliverables on time
Excellent time management skills with the ability to work independently and manage multiple deadline-oriented projects simultaneously
Strong analytical skills and ability to use data to make informed decisions, structured approach
Passion for the ever-changing face of the web and technology
Fluent in English
Comfort working in a fast-paced, entrepreneurial environment and a strong desire to build at the Zero to One stage

Benefits:

Full-time remote job (starting from ‘test-drive’ with wide growth opportunities)
Dubai working hours 12-9pm with reasonable flexibility
Competitive salary from $2000 (to be discussed personally with the relevant candidate)
Work with a passionate team of entrepreneurs in a supportive atmosphere
English lessons, Netflix, Headspace, Spotify, Nitro and more perks

Before writing your reply, please complete all the checkboxes below:

You meet all the requirements of this position (it’s not random, we are really looking for a person with above mentioned qualifications and experience for this job)
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Your application can only be accepted via email

Junior Category Manager

Job Description

Ensure that the range of the Category Home Furnishing Business is correctly selected and priced including in the various Brochures.
Implement all the agreed actions set in order to improve the Brand capital
Ensure that all company, legal and health & safety guidelines are followed in all areas of responsibility and at all times
Closely monitor and manage all operating costs and P&L elements related to the areas of responsibility
Work closely with other team members on various projects and tasks

Qualifications

You have strong Customer Focus and Commercial thinking
Good planning, organizational, and follow up skills and team oriented personality
Very good command of Bulgarian and English language
Very good knowledge of MS Office
University Degree preferably Bachelor in Business Administration
Minimum 1 year experience in retail Sales departments

We offer

Work online
Highly professional and fast working environment.
Food vouchers up to 200 BGN
Discount in IKEA 15% and Intersport 20%
Annual bonus, based on the store’s achievements;
Additional health insurance;
Holiday vouchers from internal initiatives.
Voucher for birth of a child – 100 BGN;
Voucher for marriage - 240 BGN;
Voucher for child with excellent grades in school – 160 BGN;
Voucher for a newly admitted student in university /child of our employee/– 320 BGN .

Be yourself and discover job opportunities at IKEA!
Apply with a CV in doc or pdf format.

Now we are looking for an IT Specialist with focus on Access management to join our rapidly
growing team.
This is an amazing opportunity to join Sumsub and make an immediate and real impact on the
future of our product.

What we have:

Multiple cloud applications
Some of them have SSO, some do not
Standard set of end user applications
VPN, Google workspace, GitLab, YouTrack, Confluence etc.

What technology we use:

Windows PC and Mac
Android and iOS
RDS farm.

What You Will Be Doing:

Grant, revoke, track and control the permissions of users to access different kinds of IT systems, applications and data
Document and maintain the access management process, ensuring proper compliance and control in the organization
Administer the company’s SaaS applications, on-premise applications, and LDAP groups, ensuring all systems are operating effectively
Create and manage user accounts in multiple applications, ensuring correct access rights based on role and department
Manage user’s access by granting, changing, and revoking permissions as required
Update the access matrix regularly and support the access review process to prevent any potential breaches or misuse
Conduct diagnostics and troubleshooting for the applications under your management to guarantee their smooth operation
Support Helpdesk with requests related to access management and troubleshooting issues with the applications under your control
Organize work processes and make instructions in your responsibility area.

About You:

English level B2 or higher is must, including speaking capabilities
Minimum of 2 years’ experience in access management or a similar role
Familiar with SSO and clearly understand how it works
Know any automation scripting language
Familiarity with IT procedures and processes, ITIL or similar IT service management frameworks
Basic knowledge of cybersecurity best practices
Strong problem-solving abilities
Strong communication skills with the ability to explain complex topics to non-technical users.

Would be an advantage:

Experience with identity and access management (IAM) systems (Cloud, on-prem)
YouTrack advanced knowledge
Experience in web apps API and ability to create data exchange flows
Understand and have experience in basic SQL queries
Experience with MS Azure & Google Workspace
Apple Mac devices advanced user.

What We Offer:

Competitive compensation in compliance with your professional expertise
Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
Remote first company – work from anywhere in the world
Paid vacation and sick leave.

Technical Product Manager

We're expanding our product team and are looking for an experienced product professional to join us to help solve problems for our clients. In this role, you will work within the Platform Services team which designs, develops, and maintains critical internal and external platform level tools and capabilities including, but not limited to: APIs and developer experience, authorization and authentication, identity services, SSO (single sign-on), security and compliance, and platform architecture.

This role reports to the VP, Product Management.

Day in the Life

Review and assess technical requirements/solutions engineering with various integrated platforms
Understand and mitigate the risks associated with changes or additions of new data from new sources
Collect and synthesize market insights to identify the unique problems faced by clients and ideate, explore, and validate solution concepts that solve them
Distribute market and product knowledge amongst our internal teams, especially Sales, Marketing and Customer Success
Build an outcome-focused product roadmap, manage competing needs and changing requirements under tight deadlines in a fast-paced environment, while maintaining a backlog focused on impactful initiatives
Act as the Product Owner to facilitate day-to-day meetings such as stand-ups, sprint planning and grooming to keep everyone aligned and on track
Meet clients to understand their needs and discuss roadmapped plans
Write clear initiatives, epics and user stories based on the product roadmap
Assess and address technical, security, and compliance risks
Follow competitors and conduct capability analysis regularly
Support strategic integration initiatives

Who You Are

3+ years of experience as a Technical Product Manager or Product Owner or equivalent experience
3+ years of experience managing enterprise SaaS products
Experience using "jobs-to-be-done" (or similar) as a structured approach to uncovering user needs
Enthusiasm for close partnerships with designers, engineers, other PMs, and the broader team
Strong analytical background, including the ability to break down and work through complex problems and workflows using data
Ability to tell a persuasive story and convey information in a digestible format
Ability to see the big picture while maintaining close attention to detail
Proactive, entrepreneurial mindset, with a record of success in a high-growth context
Experience working directly with software developers using agile methodologies
Experience in project management tools and workflows (JIRA or similar tools)

What Sets You Apart

Experience with one or more of the following: API, SSO (single sign-on), Integrations design including working with 3rd party systems integrators and integration platforms
Knowledge of enterprise learning and/or HR information systems a plus

Compensation and Benefits at Degreed

Degreed is passionate about pay transparency and we are committed to fair and equitable compensation practices. The pay range for this role is $120,000 - $140,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

We believe your best work happens when you have a complete life balance, and Degreed gives you the support and flexibility to make that happen. Degreed is committed to delivering a comprehensive benefits program that provides the support you need. At the time of this posting, this role is eligible to participate in the following benefits and wellness programs:

Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
Dental and vision plans for you and your family
Employer-paid life insurance, AD&D, short-term disability, and long-term disability
Company equity
401(k) Retirement Savings Plan with up to 4% match
Company funded HSA and dependent care FSA (pending eligibility)
Generous Parental Leave
Unlimited Paid Time Off and 5 sick days per year
Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
One-time Home Office Stipend to make your workspace more comfortable
Monthly internet and phone stipend
Monthly wellness stipend through Forma
Wellness programs focused on your financial, physical, and mental wellbeing

We are looking for an Account Manager to join our team.

Responsibilities:

processing incoming customer requests to connect to Mercuryo services;
identifying customer needs and presenting related Mercuryo solutions;
negotiating to agree on commercial terms and technical requirements;
preparation of documents for the conclusion of a transaction with clients;
participation in the process of technical integration;
maintaining and developing relationships with clients;
analysis of the financial performance of the client in order to maintain and / or increase the established profitability for the client.

Requirements:

knowledge of English - not lower than upper-intermediate;
experience with JIRA;
experience in AMOCRM;
experience in payment systems;
experience in cryptocurrency projects (will be an advantage);
willingness to work with a large amount of information, analytical thinking, ability to work in a team;
the ability to independently prioritize work;
focus on results.

IT Applications Specialist

You find the mechanics of Security and Software-as-a-Service (SaaS) businesses fascinating. You thrive at the intersection of Product, Engineering, Business Systems, Customer Success, and Sales. You could give an impromptu talk on the pros and cons of the value of various types of application / services data for use in threat detection and why none of them are perfect. While most of your product colleagues view building and leading the platform capabilities that enable the SaaS services as a nightmare, you see it as an opportunity. You are excited by the opportunity to work across not only the services teams, but with the engineers and analysts to provide the core of a detection and remediation service - the data.

Still reading? Great! This role isn’t for all PMs. Yes, all of the standard PM things apply – plan, prioritize, communicate, and implement a roadmap, form relationships, and become the authority in how customers use our product. In this role though, less of the focus is on end users and more passionate about internal goals and customers. If you get happiness mostly from building products for external users, it will be frustrating. But if achieving business goals and making systems hum is your thing, and building excellent user experiences is just one of the ways you do it, you’ll thrive!

What Expel can do for you

Provide opportunities to have measurable impact on the company’s key business metrics right away
Surround you with experienced, friendly colleagues in key service delivery organizations who are all trying to make Expel’s operations scale 10x
Give you a foundation you can build on. We’ve been working on this for years but know there’s a lot more we can do. In other words, you won’t be starting from scratch.

What you can do for Expel

Take ownership of the vision and roadmaps for our data platform management, third-party data ingestion, data normalization and correlation, functionality to define and create signals and threat detections on security data, and the means for analysts and services teams to use all of this information.
Contribute to running a cross-functional team (Product Management, UX, Engineering).
Establish relationships with customers and use their input to distill the many requests into a roadmap that achieves maximum impact.
Balance a PM’s responsibility for both short term and long term results.

What you should bring with you

A curious, tenacious, and discerning mentality.
Familiarity with software engineering processes, from work planning to coding to software deployment.
Familiarity with Enterprise SaaS practices and operations (third-party integrations, service engineering, usage measurement, customer support, etc.).
Broad knowledge of modern IT, such as public cloud (AWS, Azure, GCP), SaaS applications, Kubernetes, serverless, and autoscaling. You don’t have to know details, just what it is and how our customers generally use it.
Understanding of fundamental SaaS business metrics (Annual Recurring Revenue, Net Revenue Retention, Gross Margin, Net Sales Efficiency) and ways to influence each one
Strong understanding of information security, security technologies, products and services.
Ability to build trust and appreciation with individual contributors and leaders across product management, engineering, security operations, business systems, sales, customer success, and technical support.
7+ years of professional experience, with ~5 years in product management.

Additional notes

The base salary range for this role is between $130,000 USD and $187,200 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits

At Expel, our employee benefits reflect our commitment to our crew. Unlimited PTO, equity for everyone, work location flexibility, up to 24 weeks of parental leave, and excellent health benefits are some of the ways we care for our Expletives.

Our office is based in Herndon, Virginia. However, we will consider remote work for this position.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We are seeking a highly skilled and motivated Director of Pricing to lead our pricing initiatives for Cloudinary, reporting into the VP of Pricing. The ideal candidate will have a strong background in pricing strategy, with a particular focus on usage-based pricing metrics. This role will play a critical part in optimizing revenue streams, increasing customer value, and driving the overall success of the organization.

Responsibilities:

Develop and Execute Pricing Strategies: Develop comprehensive pricing strategies that align with the company's business objectives and customer needs, with a particular emphasis on usage-based pricing models.
Market Analysis: Conduct in-depth market analysis and competitive research to identify pricing opportunities and ensure the company's pricing remains competitive and aligned with industry standards.
Pricing Packaging and Monetization: Collaborate with Product Management, Sales, and Marketing teams to optimize pricing packaging, bundling, and monetization strategies to drive customer acquisition and retention.
Pricing Experimentation: Lead A/B testing and other pricing experimentation efforts to assess the impact of different pricing strategies and identify the most effective approaches.
Data-Driven Insights: Utilize data analytics and customer insights to make informed pricing decisions, uncover upsell opportunities, and identify areas for pricing improvement.
Cross-Functional Collaboration: Work closely with cross-functional teams, including Sales, Marketing, Product, Finance, and Customer Success, to align pricing strategies with overall business goals.
Revenue Optimization: Continuously monitor pricing performance, revenue metrics, and market trends to identify areas for revenue optimization and cost efficiencies.
Pricing Model Education: Educate internal teams on pricing models and provide guidance on the impact of pricing decisions on customer acquisition and retention.
Compliance and Pricing Governance: Ensure pricing practices comply with regulatory requirements and industry standards while maintaining transparency and fairness.
Pricing Change Communication: Develop clear and concise communication strategies to effectively communicate pricing changes to customers and internal stakeholders.

About You:

Bachelor's degree in Business, Economics, Finance, or related fields. MBA or advanced degree is a plus.
Proven experience (8+ years) in pricing strategy development, preferably in the Saas industry, with a focus on usage-based pricing metrics.
Strong analytical and data-driven decision-making skills, capable of translating complex data into actionable insights.
Exceptional understanding of pricing models, monetization strategies, and pricing analytics.
Demonstrated success in developing and implementing usage-based pricing models that have positively impacted customer acquisition, retention, and revenue growth.
Ability to collaborate effectively with cross-functional teams and influence decision-making at various levels of the organization.
Excellent communication and presentation skills, with the ability to convey pricing strategies to both technical and non-technical audiences.
Strategic thinker with a customer-centric mindset, focused on delivering value to customers while achieving business goals.
Familiarity with Saas industry trends and competitive dynamics related to pricing.
Strong leadership and team management skills, with the ability to inspire and lead a pricing team.

Salary Ranges:

SF Bay Area/CA: $230-250k
New York: $220-230k
Seattle: $205-225k
Denver: $190-210k
Boston: $210-230k

We got you in mind:

Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans
Matching 401k program
Robust vacation policy
Annual development stipend
Catered lunches or a food stipend

Now we are looking for an IT Applications specialist to join our rapidly growing team.
This is an amazing opportunity to join Sumsub and make an immediate and real impact on the future of our product.

What we have:

Multiple cloud applications
Some of them have SSO, some do not

Standard set of end user applications
VPN, Google workspace, GitLab, YouTrack, Confluence etc.

What technology we use:

Windows PC and Mac
Android and iOS
RDS farm.

What You Will Be Doing:

Create, perform, and support the process of application management across its full lifecycle – selection, procurement, onboarding, integration, support, updating, patching, archiving, and offboarding – and select the tools required for effective tracking across departments
Develop and continuously update a register of applications in use, tracking multiple parameters, including risk assessment performance
Support access managers in applications administration and the access review process
Track billing and payment for applications
Collaborate with various business departments to identify and procure the best applications for business needs
Take ownership and responsibility on Sumsub application portfolio
Organize work processes and make instructions in your responsibility area.

About You:

English level B2 or higher is must, including speaking capabilities
Experience with various SaaS, IaaS, and on-premise application management
Experience with complicated software licensing models like M365/O365
Know any automation scripting language
Familiarity with IT procedures and processes, ITIL or similar IT service management frameworks
Basic knowledge of cybersecurity best practices
Strong problem-solving abilities
Strong communication skills with the ability to explain complex topics to non-technical users.

Would be an advantage:

Experience to build asset management as a system and as a process
Experience with CMDB systems
Experience with identity and access management (IAM) systems (Cloud, on-prem)
Experience in web apps API and ability to create data exchange flows
Understand and have experience in basic SQL queries
Experience with MS Azure & Google Workspace Administration
Apple Mac devices advanced user.

What We Offer:

Competitive compensation in compliance with your professional expertise
Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
Remote first company – work from anywhere in the world
Paid vacation and sick leave.

We are looking for a Key Account Manager to join our expanding team to take care of our clients’ needs thoughtfully and attentively. This position is ideal for you if you enjoy communicating with clients, caring about the growth of their business by analyzing their needs and improving the quality of service every day as a reliable partner.

This role is a great opportunity to start a career in the fintech industry!

What You’ll Do:

Maintain existing clients, manage their requests and solve their problems;
Promote our products to existing clients;
Monitor and manage daily client volumes, and implement retention strategies;
Prepare reports and view cash flow receipts statements on demand;
Make contract amendments, assist in passing the KYC procedures;
Connect clients to our payment gateway, discuss procedures and technical details;
Communicate and coordinate with other teams to deliver expected services.

Desired experience:

At least 1 year of experience as an Account Manager, Сustomer Success Manager for b2b clients;
Relevant experience in banking, e-commerce, tech or related industries is a plus;
Fluent English (both, written and spoken);
Prioritizing, time management and organizational skills;
Outstanding negotiating and problem-solving skills;
Fast learner and team player;
Strong analytical skills.

What we offer:

Onboarding: A comprehensive onboarding process to ensure a deep dive into your role.
Professional Growth: Growing opportunities within a growing business.
Health package: Count on comprehensive coverage for you and your family.
Gym membership: Gym membership reimbursement to keep you healthy and active.
Comfort environment: Enjoy a comfortable open-space office with daily complimentary lunches.
Taxi Compensation: Receive partial taxi reimbursement for your travel to the office.
Company Devices: Get equipped with a MacBook and iPhone to optimize your work.
Language Enrichment: Benefit from free English lessons to enhance your communication skills.
Driven Culture: Team celebrations, parties, bonding activities to promote a culture-driven environment.

Product Manager Intern

We are seeking a highly motivated and curious Product Management Intern to join our dynamic team. As an intern, you will have the opportunity to learn and contribute to our product development process while gaining valuable hands-on experience in the tech industry. While technical experience is not mandatory, we are looking for candidates with a strong interest in technology and a willingness to learn. In this role, you will work closely with our product management team and other cross-functional teams to support the development and enhancement of our products.

Qualifications / Experience / Technical Skills / Soft Skills

Have a strong passion for technology and a genuine excitement to explore new tools, platforms, and methodologies.
Are naturally curious, consistently seeking opportunities to learn and grow, and embracing challenges.
Pay meticulous attention to detail and excel in documenting discussions and important information.
Possess a tech background, pursuing a degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
Enjoy working collaboratively in a fast-paced, dynamic environment, and possess strong organizational skills to manage multiple tasks and priorities effectively.

Perks and Benefits:

Gain valuable hands-on experience in product management within a dynamic and innovative company.
Collaborate with experienced professionals in the tech industry and expand your professional network.
Contribute to real-world projects and make a tangible impact on our products.
Receive mentorship and guidance from our product management team to support your learning and growth.
Possibility of a full-time position upon successful completion of the internship, based on business needs and performance evaluation.

Join our team and embark on an exciting journey to develop innovative products that exceed customer expectations. Apply now to be considered for this valuable internship opportunity!

Field and Events Manager

We are looking for a motivated self-starter to join our Marketing team and play a key role in managing and supporting all in-person and virtual global events, the associated strategy and logistics to grow brand awareness in the market. You’ll be working side by side with our Product, Sales, Customer Success, Finance and Support teams to engage with our scientific audience.

Our ideal fit:

Strategic Event & Project Management: You are a strategic thinker with strong project management skills and attention to detail. You have had success planning and executing seamless in-person and virtual events and are able to pivot when needed to get things done!
Strong Analytical Skills: You care about data and would consider yourself ROI-obsessed.
Results-Driven Mindset: You are resourceful and can work independently and move projects forward without the internal support of a dedicated team. You are known for your meticulous attention to detail and your ability to be process and action-oriented.
Ability to excel in a collaborative, cross-functional environment: You can easily build trusted relationships with diverse stakeholders and understand the needs and dynamics of distinct teams as well as the business.

Your responsibilities:

Ensure successful events through signage, giveaways, contract negotiation, vendor relations, site reach and vetting, staying within budget and on time.
Excel at coordinating logistics (i.e. registration, agenda scheduling, staffing, on-site production, etc.), contract negotiation and vendor management to secure necessary services and resources for successful events.
Oversee event timelines, deliverables, and milestones to meet deadlines and ROI objectives in the event plan.
Support logistics and programming on field events, including coordination of speakers, ambassadors & advocate events to accelerate and expand net new logo and expansion deals.
Actively measure event performance by gathering post-event feedback from attendees, onsite staff and stakeholders to incorporate into strategy and plan around how we improve the conference experience year over year.
Support events by driving registrations and pre/post communications (email, social media & event sites) to attendees to accelerate sales.
Manage per-event spend within budget, finding cost-effective creative solutions when necessary.

What you bring to the table:

5+ years of event marketing experience (ideally in a SaaS environment).
Strong project management skills with the ability to manage multiple events simultaneously.
Excellent communication and interpersonal skills to work effectively with cross-functional teams and external partners.
Creative thinking and problem-solving abilities to develop unique event concepts and solutions.
Willingness to travel and work flexible hours, as required by event schedules.

What you can expect from our interview process:

Introductory calls: We will set up a 30-minute phone call with one of our recruiters and our Field and Events Director during which you’ll have the opportunity to share more about your experience and interests. You’ll also learn more about BioRender and the team you’re interviewing with. Feel free to ask any questions throughout these calls!
Practical interview: You’ll be completing a practical exercise so we can see your skills in action and give you a realistic role preview. This exercise will be conducted with our Field and Events Director and Head of Marketing.
Work history interview: This is a conversational interview with our Leadership team. They will review your past work and educational experiences in chronological order -you can read more about how to prepare for this interview here!
Meet the team: Throughout our interview process, you can expect to meet with some of your potential colleagues.

Why join us?

We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!
It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/
We are profitable, funded solely by user growth, and growing more than 200% YoY with users in 200+ countries.
We're proud that half of our team members are women (including those in leadership positions), and 65% of our team are BIPOC! BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA
We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.
We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.
We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our employees come first.

Product Manager (Product Growth)

We’re looking for an evidence-based, customer-centric, and inventive Product Manager to join our growing product org. In this position, you will play a key role in our product-led growth and self-serve initiatives as part of our Product Growth team. This team is the welcoming committee, wholeheartedly invested in facilitating a seamless and effective initiation for all our new users into the Fleetio family. Our goal is to ensure that our new users are well-acquainted with our platform and primed for success through productized and personalized onboarding experiences.

Reporting to the Director of Product Management – You should be thrilled at the prospect of constructing growth loops, delving into rich data for insight, formulating hypotheses, and conducting ongoing experiments to align users with our platform's inherent value. You will collaborate with a cross-functional team to develop remarkable product onboarding experiences and journeys to help us reshape fleet management.

If this sounds like a good fit for you, we’d love to hear from you.

What you'll be doing

Drive the product growth plan and roadmap, including productized onboarding, product guidance, and expansion/upgrade experiences.
Collaborate cross-functionally with research, design, engineering, data science, marketing, and customer-facing teams to develop successful strategies and make informed decisions.
Ensure the evolution of Fleetio’s self-serve experience is customer-driven, data-informed, and designed to with our goals around conversion, activation, adoption, engagement, and retention.
Foster a culture of impact, collaboration, risk-taking, experimentation, segmentation, iteration, learning, and sound decision-making.
Continuously generate and test hypotheses to iterate and improve the onboarding experience.
Effectively communicate product vision, value proposition, trade-offs, risks, opportunities, learnings, insights, and roadmap updates to stakeholders, executives, and customers.
Work closely with your team to find ways to make our development process more efficient in delivering high-quality features to customers quickly.
Guide features through their entire creative cycle: Discovery, ideation, specification, test, delivery, launch / GTM, analysis, and optimization.
Demonstrate initiative and ability to turn business priorities, key themes, and big ideas into a roadmap with minimal guidance.
Identify opportunities for differentiation, zero-to-one innovation, and revenue expansion.
Deeply understand and advocate for product-led growth (PLG) and product-led sales (PLS).
Raise the bar for product quality based on strong evidence.

This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.

What's in it for you

Work on products used by hundreds of thousands of users around the world, including drivers, technicians, head mechanics, fleet managers, and execs.
Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.

Requirements

3-5 years in product management, focused on product growth / product-led growth / product-led sales – in modern, technology-driven B2B SaaS environments.
BA/BS/MS in Computer Science, Business, Design, or related equivalent field/experience.
Quantitative business acumen to take our growth engine to the next level.
In-depth knowledge of product growth best practices and fluency with data.
Passion for customer & business success, shortening time to value, and the craft of PM.
A committed desire to understand our users and rally around the problems we’re solving.
Effective at integrating feedback, facts, and needs into product recommendations, decisions, strategies, and launch execution across the product life-cycle.
Natural leadership skills – you influence and inspire others who love working with you.
A proven track record of strong cross-functional collaboration.
An entrepreneurial spirit – you are self-driven, accountable, and comfortable presenting to customers, prospects, partners, and stakeholders.
Egoless self-starter with great product sense, curiosity, attention to detail, and a growth mindset.
Talent for mediating across various needs, and finding creative solutions.
Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable product strategies and decisions.
Champion our core values of intelligence, intensity, integrity, and ownership.

Considered a plus

Experience in fleet / automotive / transportation software, vertical SaaS, or related space.
Experience in a range of segments and product life cycle stages, including optimizing mature products and building zero-to-one.
Experience with hybrid PLG (product-led growth) and SLG (sales-led growth) products.

Benefits

100% health/dental coverage (50% coverage for family)
Vision insurance
Incentive stock options
401(k) match of 4%
PTO - 4 weeks
10 company holidays + 2 floating holidays
Parental and bonding leave
Dependent care and medical FSA
Short and long term disability
Community service funds
Professional development funds
Health and wellness initiatives
Mac laptop + new hire equipment stipend
Monthly catered lunches
Fully stocked kitchen with tons of drinks & snacks
Remote working friendly since 2012

Product Compliance Intern

Senior Payment Partnership Manager/Director

Sep 7, 2023

As Product Compliance Intern, you will gain a deeper insight into the regulatory requirements of the customers we are serving. In addition, you will act as a valuable source of support to the Compliance team, whose main task is to remove all regulatory compliance-related barriers throughout product development & distribution activities for all our products within the Label and Graphic Materials portfolio (for both existing and new applications).

Your main tasks will be the following:

Support daily customer compliance questions
Assist with the creation of compliance reports (Food Contact Statements, General compliance statements, etc.)
Maintain databases & documentation with key regulatory information related to product specifications and safety for internal and external stakeholders per business priority
Communicate with the internal and external stakeholders (e.g. suppliers and customers) to understand the needs and provide support

Next, you will be supporting with other ad hoc tasks such as, but not limited to:

Review and maintenance of the internal and external website
Testing and improvement of internal suppliers database
Project support

The preferred start date is January 15th, 2024. The ideal candidate is available 4-5 days a week for 6 months. The location of the position is our European Headquarters in Oegstgeest. The internship can be done remotely for up to 2 days per week.

What kind of candidate are we looking for?

Someone currently following a Bachelor's or Master's degree in Chemistry, Chemical Engineering, Biology (toxicology), Pharmacy, Food Science, or any related studies in a Dutch university
Someone with excellent communication skills in English and able to work in a changing and dynamic environment
Someone who is a quick learner and a creative problem solver
Someone who can work in diverse teams and is not afraid to ask questions

Our offer

550 euros per month compensation on a full-time basis
Commuting allowance (if applicable)
A mentoring program and specific training offerings during your internship to support your development
Team-oriented and highly international environment, in which you get responsibility and the possibility to test your talents

Responsibilities:

Provide strategic direction with regard to full cycle business development process
Develop, define and disseminate clear positioning and messaging for the Banking, Acquiring, Payment Gateways providers worldwide
Launch new partnerships from the start (research, negotiate and onboard)
Increase operational efficiency throughout the business development organization
Coordinate internal resources, initiate new business proposals and implement them

Requirements:

A minimum of 5 years of experience in a field of Fintech/Payments/Acquiring
Background in business development, strategic partnership, operations, venture building and management consulting
Effective communicator, able to represent the product to external stakeholders
Knowledge of acquiring and payment market of US
Prior experience in cross-border collaborative business development projects
Analytical data-driven approach to decision making

Why Mercuryo?

Competitive salary
Bonuses and salary revisions according to your performance
An attractive package of compensations and benefits based on your personal needs
Professional development, innovative work area, challenging tasks, powerful technical stack is on us; growth potential is on you
An opportunity to introduce your ideas – constructive creativity and proactivity are embraced and valued
Straightforward strategy, democratic environment, friendly team, healthy atmosphere, and respect towards your opinion
Highly-qualified management always at your reach

Director of Marketing Operations & Analytics

As the Director, Marketing Operations & Analytics, you will be responsible for leading and running the day-to-day marketing ops function, campaign ops, tools budget, insights/reporting, technology implementation, and team leadership. This is a key leadership position reporting to the Sr. Director, Revenue Marketing & Growth that requires a combination of strategic and analytical thinking, as well as excellent managerial skills.

You will work across the marketing leadership team to develop the insights to measure the impact of marketing on the overall business. You will also manage the marketing technology used across the team to deliver on goals and plans, ensuring we are making the most of our technology stack. You will build and develop a high-performing marketing operations team. This role will partner closely with all global sales and marketing leaders to build a best-in-class marketing operations organization.

Responsibilities:

Own our marketing systems architecture and strategy, ensuring that actionable insights pass seamlessly between marketing, sales and product systems
Execute the vision for marketing analytics and track/report on key KPIs and funnel metrics that provide actionable insights to the management team
Work directly with revenue operations and the Sr. Director, Revenue Marketing & Growth to monitor, analyze, measure and report the health of marketing contribution to pipeline, program ROI, customer acquisition and penetration, lead acquisition and activity
Drive data management to increase data integrity and global reach; own marketing database management and data requests (e.g. segmentation, list creation)
Develop, implement, and disseminate metrics/KPIs about performance and outcomes through dashboards and data visualization tool sets to monitor business health, including marketing database hygiene, website traffic and conversions, performance integrity and accuracy, capturing insights and making recommendations
Work cross-functionally and liaise with key stakeholders in marketing, sales & finance to understand challenges and opportunities that impact the sales & marketing funnel and pipeline
Lead the vision for our marketing technology roadmap - audit and evaluate our marketing technology stack, including automation capabilities, lead processing, measurement and reporting

Requirements:

5+ years of B2B marketing leadership experience with specialization in marketing technology and operations at high-growth SaaS software companies
Ability to manage multiple projects in a fast-paced, global environment with great attention to detail
Ability to work cross-functionally across sales, marketing, product and finance to drive and influence pipeline and revenue growth
Deep understanding of the sales and marketing technology landscape, with hands-on experience with Marketo, CRM systems, SFDC, analytical tools (e.g. Power BI, Tableau)
Ability to effectively develop and build new operational processes
Excellent communication skills
Strong work ethic / excellent time-management skills

Bonus Points:

Experience in the dev tools/database space
Experience with Tableau

What we offer:

100% Paid Medical, Dental and Vision Benefits
401(k) Program
Fertility Coverage
Pet Insurance
Dependent Care FSA
Mental Health Support
Life and AD&D Insurance
Unlimited Paid Time Off - USA Only
Wellness Stipend
Home Office Equipment Reimbursement
Pre-Tax Commuter Benefits

What you will be doing:

Develop and execute product strategies that align with business goals and objectives
Collaborate with cross-functional teams to define product requirements, user stories, and acceptance criteria
Conduct market research to identify customer needs, industry trends, and competitive landscape
Create and maintain product roadmaps, prioritize features and enhancements, and manage product backlog
Define metrics to measure product performance, analyze data, and make data-driven decisions
Communicate product vision, strategy, and roadmap to stakeholders, customers, and team members
Work closely with engineering, design, and marketing teams to ensure timely delivery of high-quality products
Continuously evaluate product performance, gather feedback, and iterate on product features and functionality

Who you are:

Have 3+ years of experience in product management
Have experience creating NoCode/LowCode tools
Passionate about AI and GPT
Excellent communicator, collaborator, with good leadership skills and fluent English
Able to work in a fast-paced environment
Have strong analytical and problem-solving skills
Knowledgeable of Agile methodologies and tools such as Jira, Confluence
Having experience working in a SaaS or cloud-based environment is a plus

Please apply with your CV in English

What we offer:

Contractor role with fixed income
Stock option
Fully remote with offsites in awesome places
Flexible working hours
Wellbeing support
Unlimited vacation and sick leave policy

Revenue Operations Manager

The Revenue Operations Manager will be a high-impact role on the Revenue Operations team supporting our EMEA sales organization to scale with data, analytics, and technology. You will support the VP of Sales in EMEA and be their trusted partner in managing objectives, strategy, tactics, and implementing processes that scale across the organization. You will also be responsible for providing Deal Desk support for the entire EMEA sales staff by building proposals, reviewing and processing deals, and reporting on bookings. Our overall objective is to drive pipeline generation, accelerate deal velocity, and enable our sales team to continue providing value to our customers in the most efficient way possible.

As a Revenue Operations Manager at Starburst you will:

Provide Deal Desk support to the EMEA sales organization, including quote to cash support, quote generation, and order processing
Create and provision private offers through Amazon Web Services, Azure, or Google Cloud Platform Marketplaces
Process and ensure timely customer license fulfillment
Own EMEA sales measurement, reporting, and analysis that includes sales data management, sales activity tracking, pipeline and opportunity reporting & analysis, and operational reporting and dashboards
Complete ad-hoc Revenue Operations projects and analysis as required
Manage renewal opportunities and ensure accurate retention forecasting
Partner with various organizations across the company including Sales, Product, Marketing, Legal and Finance to drive process improvements
Enable and drive change management as new tools and systems are launched and operationalized
Resolve EMEA RevOps related sales support tickets

Some of the things we look for:

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Proven work experience in Revenue Operations, Sales Operations or other relevant experience
Experience steering organizations through rapid growth
Positive mentality and desire to collaborate with others, are team-oriented, and comfortable managing cross-functional projects
Someone that thrives in a startup environment, where you’re comfortable navigating conflicting priorities and managing ambiguity in a fast-paced setting
Professional writing and communication skills for both customer and executive audiences

Where could this role be based?

London

Aug 23, 2023

Key Responsibilities

Analyzing and optimizing the onboarding process
Forming a proposal to improve the process
Working with data, analyzing the funnel, identifying growth points, generating and testing hypotheses
Reducing the cost of the current onboarding process
Launching new A|B tests to improve the onboarding process
Working with app stores/interacting with ASO team
Generating business requirements for design/development
Generate requirement for development of new regular BI reports
Preparing regular reports and presentations

Requirements

Higher education: preferably technical or finance
Successful experience in Product Manager position for 4 years or more
Relevant experience in financial segment companies
Strong knowledge of SQL, ability to write complex queries
Good analytical skills, ability to analyze data and draw conclusions based on it
Practical skills in CustDev, product hypothesis generation and validation
Ability to explain complex things in simple language, based on numbers
Ability to dive deep and quickly into a subject area
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams

We offer

Full-time, remote or office space
International team of experienced and talented professionals
Relocation/temporary location in Mexico / Canada / States
Offsite corporate events in Mexico / Canada / States

This year, UniversePAY aims to double its size and achieve greater success than ever before. As a part of our plans to become a leading player in the fintech industry and take our brand to the next level, we are excited to announce a job opening for the role of Business Development Manager. If you are a business development professional in the fintech field eager to contribute to the growth of UniversePAY and demonstrate your expertise, this position is an ideal opportunity for you!

Main responsibilities:

Generating sales by handling all aspects of the sales cycle and closing deals.
Achieving sales targets through various customer acquisition channels.
Delivering a high level of customer service that exceeds clients’ expectations.
Serving as the face of the company to customers and agents.
Tracking and analyzing sales statistics on existing and potential clients.
Identifying emerging markets to find new sales opportunities.
Managing information flow in a timely and accurate manner.
Positively contributing to the team effort by accomplishing related results.

Requirements:

1+ years of proven experience as a Sales Manager or in a relevant role in the fintech or card processing industry is a must.
Bachelor’s or Master’s degree in Business Administration or a relevant field.
Excellent knowledge of English and Russian (both oral and written).
Clear understanding of business functions: Fintech, IT, Payment Processing, E-commerce, Marketing, etc.
Outstanding sales, analytical, organizational, and communication skills.
Well-developed interpersonal, communication, and written skills.
Aptitude in decision-making and handling objections.
Ability to consistently drive and deliver outstanding results.
A team player with a positive and enthusiastic attitude.

Here is why the UniversePAY team is always in a good mood:

Coverage of business travel expenses.
Health insurance, a full social security package, and an annual paid vacation.
Professional studies and trainings.
Career advancement opportunities.
Highly qualified, experienced, and friendly colleagues.
Corporate events and activities.
Dynamic business environment.

Working conditions:

Competitive salary + bonus from portfolio.
Probation period of 3 months.
Full-time work schedule from 9:00 to 18:00.
Remote work mode.

Are you ready to dive into a dynamic role that shapes the educational journey of young learners? As the LX Head, you'll play a pivotal role in boosting our Lifetime Value (LTV) metric. Your enthusiasm and expertise will fuel the growth of our students, our tutors, and our product ecosystem. We're actively seeking a proactive, goal-oriented individual who understands the balance between numbers and people.

Responsibilities:

Lead our team of tutors: drive quality, manage hiring, and optimize compensation.
Innovate and enhance our product ecosystem: introduce features that captivate and retain students, promoting longer and happier engagement.
Optimize recurring revenue streams: focus on prolongation strategies and Average Order Value (AOV) growth.

Requirements:

A minimum of 2 years in the kids' edtech industry.
Experience in leading customer service or tutor teams, or in product management within the learning experience domain.
Energetic and goal-oriented personality, capable of driving results.
Strong aptitude for both data-driven decision-making and fostering interpersonal relationships.
Familiarity with essential edtech metrics and strategies for their enhancement.
Proficiency in English at a C1 level or higher.

Why Geeklama:

Monthly earnings from $1,000, including KPI-based bonuses + a bonus system for exceeding targets.
Multiple payment methods based on your preferences and location.
Fully remote work with flexible hours.
Experience working with international clients from around the world.
Pride: courses by pro engineers from Cisco, MIT & Yandex.
Career & compensation growth opportunity within 6-12 months, the company grows x3-5 each year.
Young, ambitious team (avg. age 26), prestigious backgrounds (MGIMO, Yandex, MIT, Berkeley).
Mentorship from an empathetic and inspiring leader.
Awesome company culture: a supportive team that's always ready to help, casual communication style, and the use of emojis.
Easy tech tools: Slack, Notion, Telegram, more.
Effective employees receive additional bonuses and gifts (not just the KPI-based ones), ranging from team dinner compensated by the company to spa compensation.
Sense of belonging to the team: regular company-wide, core team and 1-1 meetings allow you to directly receive updates and communicate with CEO, other department heads and OPs team.
Feedback system: the ability to ask any question to any expert/leader at any time and receive prompt responses — we have mentors and friends from leading companies in the edtech and IT industries.
End-to-end ownership of metrics and results: embrace complete autonomy in driving results by making strategic decisions and maintaining full control over your achieved outcomes at Geeklama.
Involvement with a company boasting a unique creation story (ask about it during the interview!) and experience in markets like Israel, USA, Ghana, UAE, Qatar, Ireland, and Sweden (yes, we've had students from all these countries 😄).

Ready for Impact? If education transformation, numbers and belonging to an ambitious team fuel you, apply now. Share 3 reasons you're Geeklama's match. Apply by August 20 to shape learning's future!

You will be a marketing hire #1
Grow the product from the closed beta stage to open beta and then scale
We expect you to be hands on, full stack marketer
Build and manage world-class team
You will report to the CRO / co-founder

Who you are:

You have built and operated marketing in a similar business.
You want to automate everything you do.
You have excellent spoken and written English skills, and fluent Russian
You are enthusiastic about AI, building communities and engaging with people
You love working with the remote team.

Please apply with your CV in English

Compensation and Benefits:

Contractor role with fixed income
Stock option
Fully remote with offsites
Flexible working hours
Wellbeing support
Unlimited vacation and sick leave policy

As a Chief of Staff at Iterable, you'll help supercharge the strategy and execution of our organization. You will be working alongside the organization and own and drive the strategic Objectives and Key Results (OKR) process, executive team management and operations that will build the rigor to shape the future of Iterable. You will also own and drive executive team operational and program work and also strategic initiatives program work.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

Strategy Development with the Executive Team
Be a partner to the Executive Team to drive company strategy, OKRs development, tracking and effectiveness to drive execution and accountability
Add structure and process to drive strategic prioritization, alignment and outcomes to executive meetings from Executive Offsites, OKR goals setting, Senior Leadership Summit, company annual kick offs to QBRs
Lead Board meeting preparation and documents in partnership with key executives
Provide sharp and expansive thinking skills to brainstorm multiple approaches and solutions to complex initiatives and assess cross-functional impact while ensuring agility
Assist in navigating trade-offs, promote the agreed-upon solution and devise delivery, communication and change management plans to drive outcomes and promote decision making
Regularly ensuring all meetings connect to the Company vision, mission and strategy and execution rigor
Operational Execution across Executive Team
Manage executive meeting agendas, offsites and programs
Organize and prioritize critical issues and required information for the executives to facilitate efficient decision making (e.g., RAPIDs)
Own the Rapid decision making framework at Iterable
Assist and communicate with executives in decision-making, program management, and initiative implementation
Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
Own Company OKR process and execution and lead the annual and quarterly strategic OKR efforts as well as previous quarterly retro
Help identify key strategic and operational objectives
Ensure transparency and overview of the strategic OKR goals
Spearhead the OKR mindset and drive OKR adoption through change management
Develop OKR engagement, accountability and alignment across all teams and across the leadership team
OKC Quality Control: ensure that Objectives are clear and measurable, and the expected values and metrics are well defined
Highlight OKR's at risk and make recommendations to bring underperforming OKR's back on track

We are looking for people who:

2+ years experience in a Chief of Staff role supporting senior executives in a high-growth SaaS business
Experience developing, planning, and leading strategic initiatives for companies at 500+ employees
Experience using Objectives and Key Results (OKRs) and related tools (Workboard, etc.) and success in driving OKR adoption and outcomes enterprise wide
Consulting experience with a focus on operations excellence and execution
Presentation, meeting planning, and communication experience across various audiences (in-team, cross-team, executive, etc.) in partnership with Executive EAs
Positive, engaging, thoughtful
Embraces growth mindset and solution driven
Comfortable with ambiguity and you have a distinct passion for finding efficiencies and fixing them
Strong organizational and time management skills
Bachelor degree in business, finance, strategy, PMO or a similarly rigorous major and/or an MBA
Master’s degree in Business Administration or similar field
Strong Excel and PowerPoint skills are a must
Concise, persuasive, and authentic communicator both verbally and in written communication
Superb judgment and integrity, unparalleled confidentiality, and sophistication in all aspects of work

Perks & Benefits:

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Day (First Friday off every month)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

For candidates in Tier 1 cities, the base salary range for this position is $206,500 - 309,500.

For candidates in Tier 2 cities, the base salary range for this position is $181,500 - 272,500.

For candidates in Tier 3 cities, the base salary range for this position is $167,000 - 251,000.

Within the range, individual pay is determined based on factors including job-related skills, experience, relevant education or training, and internal equity considerations. While we use our full salary ranges, we only consider offering a salary near the top of the range in situations where the candidate far exceeds the experience level and skills required for the role.

Please note that the compensation details listed in US role postings reflect the base salary only. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

ECORN Agency is a young and innovative eCommerce Agency looking for a Business Development Manager (BizDev)

About the position:

Looking for a Business Manager to work on Lead Generation & Partnerships for agency projects:

Outbound Sales (LinkedIn Outreach, Freelance platforms, Email Outreach, Job boards)
Inbound Sales (Collect Direct inquiries, Emails, and Upwork Project requests)
Content Marketing (Creating Content for Lead Generation and Warm up)

Part-Time job (20 hours per week) with the option to switch to Full-Time (40 hours per week).

Tasks Example:

Search & collect prospects in databases & social newtworks
Prepare communication materials for prospects
Contact prospects and leads
Systmize customer relations in the CRM tool
Create appointments with leads

Requirements:

Advanced English (C1+)
Good understanding of Sales/IT Outsourcing/Agency business
Proficiency in LinkedIn, Email-marketing, Notion & office basics (Excel, Ppt, etc)
Creativity & Growth mindset

Salary in $USD or $USDT:

Competitive salary with KPI bonuses
Amount to be discussed individually with each candidate

Customer Success Manager

Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

That’s why we’re looking for a strong customer success manager who can help us build long-lasting relationships with our customers.

We're a fully remote company with HQ in NYC. This is a full-time employment position.

In this role, you will...

Be the client’s advocate. You are going to make sure clients do not have issues with our product, or, if they appear, you will promptly respond.
Help the business development and customer support team. Help customers upgrade to better plans, match their expectations, and make them happy.
Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.
Report bugs and feature requests to the product team. You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.
Build relationships and trust. Stay friends with our customers and make them love Adapty.

You will be a great fit if...

You’re a pleasant and patient communicator. You’re tolerant of different people and love communication. You speak and write English fluently.
You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international IT company, know common support and CRM systems (we use Front and Jira), and are a pro in using them.
You’re ready to own your results. You want it all and you want to be the leader.

It’d be great if...

You have experience developing and analyzing client portfolios.
You have been working in a SaaS company before. It will be ideal if you know the mobile market and have been working at companies such as RevenueCat, AppsFlyer, or Adjust.

What you may expect from working with us...

No bureaucracy and simple and clear processes.
Remote work with a flexible schedule.
Opportunity for professional growth and trying new things out.

Junior Bid Manager

Daisy Corporate Services

Your role will be to consistently deliver high quality and ultimately winning proposals for a range of sales opportunities across the business, and to manage the bidding process all the way through to the implementation of a winning bid.

What you will be doing:

Aiding the qualification of opportunities to ensure best use of resource
Communication of the bid process to all members of the bid team
Ensuring the timely production of a bid responses and proposals (SQs, RFPs, ITTs)
Development of a response structure and the allocation of responsibilities and timescales
Quality assurance of written submissions; ensuring factual correctness and consistency of sales messages in line with business realities
Co-ordination of responses to customer queries
Close liaison with other departments including Sales, Sales Specialists, Pre- Sales, Project Management, Operations, Legal and Commercial
Adherence to the Bid Review process
Management of the bid governance and sign-off processes, ensuring that authorisers are kept informed of bid progress and are briefed in a timely fashion for sign-off
Maintaining & Developing “boiler plate” content
Aiding in maintenance of Bid Log
Aiding in the provision of document production facilities on nominated sites

What do we need from you?

Bid Management Experience
Strong proven skills with Microsoft tools (in particular Word, PowerPoint, Excel
Marketing Communications experience
Customer facing experience
Experience dealing with Senior Management & Director level staff
Commercially aware and knowledge of a variety of commercial deal structures
Ability to lead/ control conversation
Ability to lead and motivate teams

Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
Hybrid, field and home based working – To ensure work WORKS for you.
Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.

Senior Customer Success Manager

Aug 6, 2023

We are looking for an experienced Project Manager who can strengthen processes in the team of our flagship game Hero Wars. You will focus on building effective processes in the entire team to achieve the strategic goals of the product.

What you’ll be doing

Challenging producer`s launch projects/features decisions
Owning an ideas backlog and ensuring the design quality of these ideas
Owning Product roadmap
Managing the development and team-building processes
Controlling over delivery and getting into plans
Assisting in the product vision shaping by the producer
Prioritizing backlog according to the producer's vision
Highlighting problems / missing plans, etc., forming primary plans to solve these problems

We hope that you

Worked in a similar position in Gamedev
Have a basic understanding of how the product works and was responsible for monetization results
Know and apply facilitation methodologies, Agile/SCRUM/Kanban practices
Know and apply the methodologies of prioritization, grooming, ranking tasks and projects
Know and practically design, and model business processes (for example, BPMN)
Evaluate projects on financial basis models, P&L projects, and teams

Nice to have:

Interacted with top-level team members (Team lead, Project manager)
Willingness to build business value streams, the components of which are people, teams, and their interaction
Creative thinking in your field of activity, while being able to direct the initiative in the direction indicated by the producer
Responsibility for maximizing value by managing processes within the stream/destination and assisting destination software in setting goals
Good knowledge of cause-and-effect relationships of the production process, ability to prevent the risks of making wrong decisions
Ability to focus on the direction goals achieving formed by the Product Owner and organize teamwork and proper planning

What we offer

Healthcare
Medical care program (including dental service) or medical care compensation are available for you wherever you wish to work. The medical care program is also available for your family members if you choose to work from our official locations – Cyprus, Armenia, and Kazakhstan.
Work, life, and balance
We offer a fair amount of paid vacation days and sick leave. You can work at one of our comfortable offices in official locations or from home.
Sports
You can choose various sports activities like yoga, football, and volleyball in our official locations.
Relocation support
A relocation package is available for you if you decide to join us in one of our official locations.
Skills improvement
Let's learn languages: you can visit online English language courses. Greek and Armenian language lessons are available for everyone who works in Cyprus or Armenia. Our company encourages people of Nexters to take part in game jams, hackathons, and relevant conferences and meetups as expert speakers.
Events
Our events are legendary – ask anyone who already works at Nexters. There are strategic sessions, workshops, parties, contests, and other activities every year.
Community & ESG
We are proud of our local communities and support employees’ social initiatives. Dream big, act big: Nexters contribute to gaming’s positive impact on the world, hold a sustainability strategy, and take part in charity projects all over the world.
‍

Work format

In one of the company's offices in Cyprus, Armenia and Kazakhstan or remotely.

As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.

Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.

In this job, you will bring these skills

8+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment
Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models
Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
Previous experience with Internet and networking technologies and products, including email security products
Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Role Responsibilities + Deliverables

Value Realization:

Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

Relationship Building:

Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience.

Success Criteria Alignment:

Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner.
Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally.

Account Success Planning:

Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics).
Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options.

Cross Functional Collaboration:

Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.

Triage and Risk Mitigation:

Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.

Product Knowledge:

Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
Educate customers on the most relevant features and functionality related to their specific requirements.

Our Benefits

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

Compensation targeted to the 75th percentile (for both base salary and equity)

If we want top performers to join and stay with us, we need to pay accordingly. We standardize our pay, meaning we pay for the role and level, not for any particular individual’s ability to interview or negotiate well.

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Unlimited PTO

All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.

100% of healthcare premium costs covered

Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.

Remote-first

Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception. You can read more about our interview process here.

Inclusion Matters

Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Head of GTM Operations & Strategy

We are seeking an experienced Head of GTM Operations & Strategy who will be responsible for optimizing the effectiveness of the Revenue organization through the development, implementation, and maintenance of a range of sales operations functions. This person will work closely with key cross functional stakeholders to insert operational rigor into our revenue forecasting, deal management, revenue analytics, and data governance functions.

This role will report directly to the Chief Revenue Officer.

What You'll Do

Lead global sales, customer success, and partnership operations
Develop Go To Market strategy in partnership with the Chief Revenue Officer, providing data-based insights into performance, market opportunities, and potential threats
Lead an enablement team to onboard and train for world class execution
Own Go To Market strategy and analytics
Manage the design, procurement, and ongoing function of the company’s business systems, including all Go To Market tooling
Manage a high performance cohort of functional area directors, building strong culture, performance management, and career development frameworks

Operations, Enablement, and Analytics:

Act as a primary business partner to the finance organization and Chief Financial Officer
Own forecasting, productivity, and performance metrics across all revenue teams and drive accountability/results within GTM leader
Own deal desk including: deal structure strategy, non standard deal, and discounting approval framework (in consult with Finance)
Drive organizational change management processes to maximize impact while minimizing disruption to the business
Oversee sales operations processes, including the process optimization, validation of orders, compensation, territory management, pricing, contracts, and billing
Oversee and enforce data and process governance, integrity, and hygiene
Develop a best-in-class staff of analysts that serve as key business partners to revenue leaders who build key “source of truth” views

Strategy & Planning:

Act as an intermediary between leadership, finance, and cross functional teams when modeling annual headcount planning, bookings targets, and other key annual planning modeling outputs.
Strategically plan, manage, and maintain territories. Both to launch a new fiscal period but also as headcount growth occurs throughout a year.
Strategically plan and implement incentive plans and targets in concert with Vanta’s revenue plan
Work closely with senior sales executives, Head of Legal, and CFO
Assist in providing analytics framework for regular business reviews and annual planning cycles

Systems:

Provision reporting and business intelligence systems, including building “single pane of glass” visualization and providing standardized data reporting packages to leadership
Drive systems change management processes for optimized performance and cost
Oversee Salesforce integrations & data governance requirements

How To Be Successful In This Role

Minimum 10 years of revenue operations experience in SaaS
Experience in a high growth environment within a growth stage company
A world class written and verbal communicator with the ability to present at all levels
A proven history of being able to influence and rally diverse stakeholders using both qualitative and quantitative insights
Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader Vanta strategy
Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives
Experience implementing and scaling initiatives across globally dispersed teams
Experience in designing and implementing sales and success programs for technology, channel, and services partners
Foster a team environment where team understands operational vision and career growth strategy

Additional Desirable Skills

Experience leading distributed operations teams across multiple global timezones
Experience with product-led growth business models

Pay Range: $281,000-$330,000; If you are offered the position, your offer amount will be based on your experience.

What You Can Expect As A Vantan:

Industry-Competitive Salary and Equity
100% covered Medical, Dental, and Vision Benefits with Dependents Coverage
16 Weeks Fully Paid Parental Leave for All New Parents (Moms, Dads, Adoptive, Foster)
Health & Wellness Stipend
Remote Workspace Stipend
401(k) Matching Plan
Flexible Work Hours and Location
Open & Encouraged PTO Policy
9 Company Paid Holidays
Free Memberships to Online Wellness Platforms (One Medical, Ginger, Headspace, and more!)
Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events
Offices in SF and NYC with Hubs of Vantans forming across the US, including but not limited to, Seattle, Austin, Indianapolis, LA, Boston, and more!

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

The Senior Product Manager is a leader that builds products customers love fast. Day to day, they lead a cross functional team tasked with discovering, defining, designing, delivering and iterating a specific portfolio of products that meet and exceed business goals. You’ll translate research and ideas into strategy and features, and follow product development from start to finish.

This is an exciting opportunity for someone with the right skill set who wants to grow with a startup company and work alongside an established team and experienced entrepreneurs.

To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver. If you’re also confident and have a knack for knowing what ideas will and won’t work, we’d like to meet you.

Key Responsibilities

Collaborate across product management, engineering, design, marketing, sales and support to define the vision, roadmap and goals for our product
Create product roadmap and lead feature prioritization for development teams to ensure that we are solving the right problems for our customers and business
Develop and implement product strategies consistent with company vision
Build and present business cases for products or improvements that support Prokeep’s revenue and usage goals
Lead a cross functional team(s) charged with delivering products or improvements to market fast
Own metrics and processes for measuring successful product usage, retention and engagement
Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
Work with senior management to create product plans and roadmaps
Ensure products and releases are launched correctly and on schedule
Suggest ways to track product use and impact on end users

Qualifications

6+ Years in a product role at a B2B SaaS company
Excellent interpersonal and communication skills
Organizational and leadership abilities
Prioritization, decision-making in complex situations with competing inputs
Creative thinker with the ability to troubleshoot issues quickly and effectively
Comfort with ambiguity in both strategic and tactical matters
Excellent written and verbal communication skills and strong presentation skills
Ability to understand advanced technical concepts at a high level
Extremely well-organized and analytical with an ability to work well under pressure
Strong team player as well as a proactive individual contributor
Experience in product lifecycle management
Familiarity with varying forms of Agile frameworks and lean product management
Bachelor's Degree
Experience with the following software platforms
JIRA
Pendo or Fullstory
Figma
Usertesting, Sprig, or similar
Trello, Aha or similar
Tableau, PowerBI or similar
Clickup, Monday.com, Asana or similar
Hubspot or similar
Bonus: Previous experience as an early employee at a startup in a high growth environment
Bonus: MBA or advanced degree

Working Relationship & Compensation

This is a full-time salaried position and may be performed remotely anywhere within the United States except the States of Colorado, California, and New York. Prokeep offers generous health, vision, and dental benefits, life insurance, unlimited PTO, and equity in our fast growing company.

Competitive Base Salary
Equity Package
Health, Dental, Vision, Short & Long Term Disability, Life and AD&D, Employee Assistance Program (EAP), 401(k)
Yearly Education Stipend
Unlimited PTO

Product Manager (B2B Activation)

We are in search of a Senior Product Manager to spearhead and accelerate the expansion of our Spend platform. This platform provides our customers with a convenient method to manage their corporate expenses via physical and virtual cards. As a Senior Product Manager, you'll have direct oversight of the Spend product suite, tasked with rapidly building features, expanding our user base, boosting transactional revenue and volume, and growing our customer base in collaboration with marketing. Your responsibilities will extend from driving the product roadmap and directing feature execution to owning a high-growth product with global reach. The successful candidate will have previous product management experience within a fintech environment. We're looking for an analytical mind, exceptional written and verbal communication skills, and a candidate who leads by influence both internally and externally.

Key Responsibilities

Direct the product roadmap and strategy for the Spend product, positioning yourself as the product owner and subject matter expert
Understand customer needs and market trends, translating them into clear, actionable product requirements
Use a Product-Led-Growth approach to optimize user experience and drive and measure activation, engagement and upsell funnels
Work collaboratively with the engineering and design teams to guide products from conception to launch, ensuring the development process aligns with product objectives and delivery schedules
Oversee product release plans, testing, training materials, and all decisions required to launch outstanding products
Use product analytics to inform decision-making; track key performance metrics and continuously optimize product performance and user experience
Partner closely with our sales and customer success teams to train them on new features and releases and ensure alignment between product capabilities and customer needs.
Work with marketing to define go-to-market strategy and product positioning
Act as a product evangelist both internally and externally, communicating product features and benefits to various stakeholders

Qualifications

At least 3+ years of experience in Product Management
Experience at a fast-paced fintech company, preferably in B2B SaaS is a plus
Prior experience with Product Analytics and PLG funnels is a plus
Prior experience working closely with Sales and Product Marketing is a plus
Highly analytical mindset. Proficiency in Excel, P&L, and financial modeling is a plus
Startup experience, demonstrating flexibility and a hands-on approach in a dynamic and uncertain environment.
Demonstrated ability to foster trusting relationships and work effectively with a variety of roles (engineers, designers, etc.) to deliver products.

Tabby

🇦🇪 United Arab Emirates

🚀 Management

✈️ Relocation

Jul 28, 2023

We are hiring for a Product Manager to join our team! On this role you'll work on rebuilding our B2B onboarding which is a key part of our B2B stream. You will work in a tight collaboration with Engineering, Customer Support, Business Development and Risk teams.

You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities:

You'll be critical in executing and iterating on product offerings that help us to grow our partner base as quickly as possible, build relationships with partners after their launch, maintaining a great B2B service;
Determine product KPIs, as well as their target values;
Determine product development priorities for partner stores;
Build a transparent, convenient and understandable billing process for partners;
Collect feedback from partners and sales managers, build and test hypotheses based on this data.
Communicating product updates and changes to stakeholders
Build, develop and scale our B2B onboarding

What we expect

3+ years of experience as Product Manager in B2B product (MUST)
Can both come up with ideas and research best practices in the market and apply the best of them to implement in your product;
Work independently in your cross-functional team, you are able to lead your product to a success;
Able to gather requirements, define functionality, roadmap, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery;
Fluent in English (B2+), have great communication skills and able to clearly articulate your vision and decision-making process while working within a highly collaborative, cross-functional team.

What you can expect

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
A working environment that gives you autonomy and responsibility from day one.
You should be comfortable with the idea that the quality of your work will influence the shape of your career.
Participation in company’s employee stock options program.
Health Insurance

Senior Director of Global Financial Reporting and Accounting

Jul 27, 2023

We`re looking for an ambitious Business Development Manager (remote) to join our professional team.

Required skills:

Experience in igaming vertical from 2 years (publisher or advertiser side);
Existing contact network of direct advertisers/brands;
Working expertise with tracking platforms: affise/tune/in-house;
Basic understanding of casino unit economics and funnel metrics;
High self-presentation and communication skills;
Practical skills in interaction with cross;
Functional teams (designers, devs, html-coders, analytics, etc.);
Ability to persuade, test different hypothesis;
English level - not less than upper-intermediate.

Responsibilities:

Target potential partners among the pool of top or emerging casino operators/direct advertisers with own affiliate program;
Create tailor-made sales picthes depending on our USP and partner’s demand;
Nurture existing partner pipeline by meeting their LTV/ROI goals;
Track and analyse performance in cooperation with partners on a regular basis: traffic quality control, cap management, breakdown by sources/sub-ids, etc.;
Timely collect all the due payments based on the agreed terms;
Tind prospecting partners on conferences/local meetups, act as a brand ambassador;
Set up current partners in the tecnhical system, manage possible tracking issues and statistics discrepancies;
Scale overall amount of partners, offers and available geos to maximize average profit per partner and cumulative profit in general;
Evaluate custom and unique deals in the matter of hybrid models/exclusive terms;
Research competitors/market trends.

What we offer:

Ambitious profitable project with adequate management;
Fair bonus tied to KPIs;
Fully remote work (preferable CET time zone);
Take part in events and conferences;
Medical health insurance;
Paid vacation, personal days and sick leave;
Paid English lessons.

Jul 26, 2023

We are seeking a highly-skilled, experienced chief accounting officer to join our growing international organization. In this position, you will coordinate and supervise the financial reporting and the accounting departments, as well as the financial controllers located across several international locations, delegating work and ensuring the staff follows all current laws and company procedures. You will be responsible for building out the SEC reporting department as the Company prepares for an IPO. You must be able to take large amounts of accounting information, analyze results, and make changes where necessary to benefit the company and ensure compliance with US GAAP and SEC reporting requirements.

Tasks and duties are to:

Report directly to the Chief Financial Officer (CFO)
Recruit, manage, and oversee the reporting and the accounting departments, as well as international financial controllers; optimize the reporting and accounting function
Work closely with other departments within the Finance Division
Oversee appointment and replacement of outsourced accounting providers
Regularly examine subsidiary and group consolidated financial statements and ensure they are accurate and free of any errors
Organize and update financial records; monitor all bookkeeping
Supervise all reporting ventures in terms of standardization of financial reporting
Supervise implementation and maintenance of accounting systems
Design and maintain relevant internal controls
Analyze accounts and suggest improvements to reduce costs and increase profits
Make sure all financial data adheres to current tax laws and regulations
Build and supervise the SEC reporting department ahead of an IPO
Keep company accounts information confidential
Stay abreast of industry changes and current tax/accounting laws and financial regulatory matters
Working with other departments within the Finance Division, prepare, manage, and present monthly reports
Act as a liaison to outside auditors
Represent the accounting department at board/audit committee meetings

You will be a good fit for our team if you:

Bachelor’s degree in accounting or finance
CPA Certification
10+ years experience in a senior accounting / financial reporting position, including 3+ years of experience at a public company
Preparing the reporting and accounting functions of a company for an IPO would be plus
Excellent understanding and deep experience with US GAAP
Understanding of IFRS and IFRS to US GAAP differences
Ability to work with a dispersed team across many international time zones
Practical knowledge of NetSuite ERP software
Continuing Professional Education (CPE) requirements
Extensive business experience and strategic knowledge
Skilled in Google Workspace and Microsoft Suite; proficient in complex accounting and MIS systems
Highly skilled in bookkeeping and accounting/reporting process design and management
Excellent financial and analytical abilities
High attention to detail
Outstanding written and oral communication skills. Working level spoken and written Russian language would be a plus, but not a hard requirement
Location: United States, Bay Area, with a subsequent (12-18 months) relocation to the East Coast to manage the time difference between the US and other company hubs in Cyprus, Netherlands, and Kazakhstan. Expected extensive travel to Cyprus during the first 12-18 months of employment
US citizen or a green card holder - the company will not provide US working visa support

Focusing on the experience of larger online creators, you will build an experience that generates them a meaningful source of revenue and source of new fans through the sale of merchandise and other digital products. Create an ambitious plan to scale Amaze in its current core markets as well as launch the platform in new countries. Our creators have fans globally and Amaze needs to address that need. Work cross-functionally with every department to ensure the core proposition is built with genuine customer insight can be operationally supported and launched effectively. Build an industry leading matching experience for our creators and brands looking to sell through their stores.

What we're looking for

5+ years Product Experience working in eCommerce or Social Media Platforms
Strong experience as a product or business change manager at a senior level within a fast moving eCommerce or social media business.
Ability to own complex problem spaces and form hypotheses, strategies and roadmaps.
A self-starter who thrives in environments where they can take the initiative and own hard problems through to impactful outcomes.
Someone who enjoys leading, and motivating, a team of amazing people to ship innovative solutions - and can point to an impressive record of doing so.
An exceptional collaborator who can ruthlessly prioritize and build high-performing teams to execute on complex projects in a fast moving startup environment.
An excellent communicator at all levels, internally and externally, with the ability to explain complex technical topics in a simple way, for everyone to understand.
Great business judgment, ability to influence others with strong analytical and data driven thinking.

About you

You have a solid foundation in building online user experiences within an e-commerce or social media environment
You’ve led the creation and delivery of high-impact product strategies, and have re-engineered business processes through close collaboration with end users.
You understand when to build something from scratch or consider integrating with a 3rd party to deliver meaningful systems that people use constantly and have a big bearing on the business bottom line.
You understand SaaS metrics and product-led growth principles intimately and get excited about diving into the data to unearth new growth opportunities.

What we offer

Benefits
Competitive Salary
Company Stock/Option Plan
Flexible daily working hours - We Value work/life balance
Competitive Health Plan
Company Benefits and Perks

Strategic Alliances Director

Jul 18, 2023

We are looking for a project management professional to manage CoinsPaid's portfolio of internal and external projects. The ideal candidate should have proven management experience in the fintech industry, preferably cryptocurrency experience.

Responsibilities:

Development and implementation of full life cycle projects
Planning and control of project timelines, budget, risk management, customer interactions (including expectation management, feedback gathering)
Development and approval of project documentation (plans, technical documentation, etc.)
Project team management, coordination and interaction with multiple stakeholders
Detail-oriented task management, quality and deadline control, acceptance of results
Preparation of presentation and reporting materials, providing detailed performance analysis and development recommendations

Requirements:

5 to 8 years of experience managing technology projects
Knowledge and experience in the fintech and cryptocurrency industry
Strong communication and organisational skills, managing multiple projects and meeting deadlines
Strong process orientation and a solid understanding of project management techniques, methodologies, and best practice
Operational, analytical mindset and ability for continuous improvement
PMI certifications (preferred)
Fluent English (speaking, writing)

We’re open to candidates located +/- 3 hours ET.

As a Product Lead, you thrive not only in the intricate details of product delivery and shipping products, but also in the definition of products with your strategic POV. You’ll help define the core product vision, goals, functionality, and requirements through close collaboration with your project team and clients. You’ll identify market forces, translate user needs into action, and work hands-on with our design and engineering teams to build products for our clients that align with the needs of their business.

You’ll be expected to quickly jump between altitudes — seeing the forest through trees, while also understanding how each and every tree in the forest is important.

Your responsibilities:

Based on your understanding of a client’s business, market trends, user needs, and technical constraints, you will shape product visions and strategies in partnership with project leads and Product Directors through the formulation and clear articulation of:

Areas of opportunity and recommend areas of focus for products
Product outcomes, objectives, and key metrics
Product features and capabilities
Product roadmaps and delivery approaches rooted in the strategy
Keep the team and client laser-focused on solving the right problem at the right time through an outcome-driven approach to product definition, prioritization, and delivery that will enable us to put the best product into the world
Support a cross-functional working environment by ensuring all voices are heard, challenging the team throughout the definition and delivery process, and by building and maintaining productive relationships with both the client and team
Lead and be hands-on in product delivery with limited oversight, utilizing a variety of product development methodologies and creating a wide array of product artifacts to support the design and engineering teams (eg: backlogs, user stories, sprint plans, briefs, requirements documentation, dependency diagrams, logic flows)
Collaborate with engineering leads and project management to define technical implementation methods, assess backend requirements, generate technical estimates, and mitigate delivery impediments

The must-have short list:

At least 5+ years of experience shaping and shipping products through a variety of definition and delivery methodologies
Equal passion for both shaping and shipping products — you never hesitate to roll up your sleeves to get the job done wherever the team is in the process
Experience generating insights and POVs based on market trends, quantitative and qualitative business data, and user research
A nuanced understanding of the differences working with startups and enterprise clients
Able to empathetically and effectively engage with users, translating their emotions into real solutions
Ability to quickly understand, simplify, internalize, and communicate complex or technical concepts
Excellent communicator utilizing all modes of communications (narrative, visual, etc) to ensure alignment with clients of all levels and the internal team
Experience working with cross-functional teams in design, engineering, research, and content strategy
Have an in-depth understanding of what each discipline needs for effective product delivery

For this role, we are looking for someone to manage and maintain our commercial and strategic interests across our entire partner ecosystem. In collaboration with the CRO and Conversant Group Executive team, you will grow partner relationships, with responsibilities ranging from partner administration to contract maintenance to leading partner marketing efforts. This role offers an incredible opportunity to make a significant contribution to a high growth company in a rapidly changing space.

Your responsibilities will include:

Developing, negotiating, and closing agreements with new and existing partners
Working closely with Go To Market leaders and teams to coordinate strategic opportunities with customers for new and complex initiatives
Discover, validate and help architect new initiatives and strategic integrations with our product and engineering teams.
Lead many, if not all, partnership aspects including technical project management for strategic opportunities
Coordinate technical dependencies across Conversant Group Battalions
Generate awareness about Conversant Group strategic partnerships internally and externally.
Managing partner relationships throughout the lifecycle — from maintaining existing relationships with partners and adding new initiatives with established partners.

Desirable Skills, Knowledge And Experience:

Minimum 10 years of experience, in, or a combination of product management, partnerships, or technical Sales roles.
Experience in the Security ecosystems preferred.
An ambitious mindset that enables you to work independently with little guidance, but also work collaboratively across the org.
Strong interpersonal skills and experience in working cross-functionally with a variety of teams, including product, Engineering, sales, and marketing teams, to establish effective partnerships.
The role is remote based in the United States
Flexible and adaptable self-starter with the ability take ownership and initiative approaching all

Why work for us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

Internal and external learning & development opportunities, including career advancement.
Competitive compensation & benefits.
Scheduled & flexible PTO programs.
Fully remote work options.
Family friendly programs
Care packages
Regular team building events.

Director of Monetisation and Game Economy

Responsibilities:

Acquire new clients and achieve sales targets through various channels.
Build strong, long-term relationships with customers.
Exceed client expectations by understanding and adapting to their needs.
Represent the company to clients, agents, and partners as the face of the organization.
Prepare documents and control the full cycle of the license obtaining process.
Identify emerging markets to pursue new licensing opportunities.
Manage the information flow and update the website content based on acquired data.
Make presentations and prepare commercial offers for clients.

Requirements and skills:

1+ years’ experience as a Business Development Manager, Sales manager, or a relevant role.
Experience in the fintech, banking or legal industries.
Excellent knowledge of Russian and English (both oral and written).
Bachelor’s or Master’s degree in Business Administration, Law or a relevant field.
Outstanding sales, organizational, and communication skills.
Understanding of the main business functions.
Aptitude in decision-making and handling objections.
Perfect interpersonal and public speaking skills.
A team player with an initiative-taking and enthusiastic attitude.

Benefits of working at Bank Boutique:

Competitive salary starting from 1200 EUR/Net + bonus from portfolio.
Fully remote work.
Health insurance and a social security package.
Annual paid vacation.
Paid professional studies and trainings.
Corporate events and activities.
Dynamic business environment.

Work schedule:

Full-time, from Monday to Friday, 9:00-18:00 EET (Riga, Latvia).
Weekends and public holidays are set according to the Labor Law of Latvia.

Product Support Manager

We are looking for a seasoned and innovative Support Manager to lead and champion our Product Support team. In this role, you will play a critical part in continuing to grow our Product Support group, empowering customers, and driving platform retention and adoption. In collaboration with various teams such as Customer Success, Relationship Management, Product, and Engineering, your focus will be to understand the needs of both our clients and team members, and build out scalable support solutions. This role is a great opportunity for someone who is a proactive leader with an analytical mindset who enjoys the ever-evolving world of SaaS.

Core Responsibilities:

Support and continually grow our existing group of world-class Support Analysts, create best-in-class processes, and ensure our clients are receiving top quality support in a timely manner
Develop and implement processes to troubleshoot client issues, provision accounts, and monitor service level agreements
Collaborate with Customer Success and Relationship Management to resolve customer issues to ensure customer happiness, retention, and adoption
Analyze and present customer support metrics, such as support response time and customer satisfaction ratings, in order to improve the client experience and facilitate a scalable support structure
Provide support to clients by handling escalated inquiries, troubleshooting product-related issues, and advise on best practices
Identify and proactively manage risk areas, scope, and customer expectations that could impact success
Partner with Engineering and Product teams as needed to troubleshoot issues, bugs, or provide customer feature request feedback

Requirements:

Preferred 5+ years of Support leadership experience in the technology industry or a B2B SaaS environment
You have built or grown similar Support groups as sole leader of the team
You are a dedicated leader and invest in the growth and development of others and their work
You are a skillful communicator, and recognize the opportunity for every interaction to be an opportunity for mutually beneficial growth
You have excellent organizational skills with the ability to prioritize, manage, multi-task, and execute projects cross-functionally
You can reduce a complex topic to a few simple steps and appreciate seeing customers become more successful because of your help and teaching
You are quick to learn new technologies and are excited to share your passion for technology and software with others
You always have the customer’s needs in mind and help us find ways of making our processes more user friendly
You have experience with and expertise in key softwares utilized by LogicGate’s Support Organization including: Jira, Zendesk, Pendo, Salesforce

For applicants in California, Connecticut, Colorado, Maryland, Nevada, New York, New Jersey, Ohio, Rhode Island, and Washington the base salary range is $85,000-$108,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as candidate's qualifications, skills, competencies and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and and annual Continued Education stipend ($1,000 per year per person).

Our technological stack:

Experience with Python is critical: Python, PHP/Go/Java.
Frameworks (experience with asynchronous is critical): Flask, Flask restful, Django, Aiohttp, Fastapi, Tornado, Celery.
Libraries: Asyncio, Requests, Playwright ideally (Selenium is fine), Regex.
Databases (experience with Mongodb is critical): Mysql, Postgresql, Mongodb, Redis, Elasticsearch.
Extras: Docker, Kubernetes, Git, Kafka, RabbitMQ, Zabbix, Sentry

Our ideal candidate:

Has experience leading a team of 7-10 people: preferably have experience leading a team of developers and successfully executing projects in a Team Lead role. Be able to write IPR for developers, track performance, conduct performance reviews, motivate the team.
Has knowledge of programming languages and technologies: excellent knowledge of one or more Python, PHP/Go/Java programming languages, as well as experience with relevant frameworks and libraries.
Knows development methodologies and tools: has experience with Agile methodologies (Scrum), understands how Git version control systems work, is able to use bug tracking and task management systems.
Has excellent communication skills: able to work with people from different professional areas and find common ground with colleagues.
Highly technical: he writes complex code and likes to program himself. Ready to get involved in architectural issues of a project, testing.
Has extensive experience in parsing.
English B2 or higher

Will be a plus:

Experience working for international companies in an English speaking environment
Familiarity with OSINT

Why people choose us:

Truly global presence. We have more than 500 clients on mostly every continent
Diverse, multicultural team
Every member has the chance to influence the team’s decisions and activities
Complex challenges and rapid growth within the company are guaranteed
Stock options
And of course, you will be joining a team of young and talented people who want to make this world a better and safer place.

As we head towards a digital world where web3 enables us to truly own our digital assets, we are pioneering in this space to truly bring forward games that enable players to own their in-game assets.

As such in this newly created role as a Director of Monetisation and Game Economy, you will be involved with strategic execution in areas such as revenue growth, player engagement and retention, web 3 innovation, performance analysis, as well as compliance and risk management. Being able to inspire and motivate cross-functional teams to execute on these strategies would be key in this opportunity.

You will have the opportunity to:

Develop and implement a comprehensive monetisation strategy that maximises revenue while maintaining player engagement and satisfaction
Conduct ongoing analysis of player behaviour and market trends to inform monetisation and game economy best practices
Develop and execute pricing and promotion strategies for both Immutable and partner games
Develop and implement web3 game economy design best practices
Manage and develop a small team of game economists and revenue strategists into becoming global experts in web3 game economy design and management
Collaborate with cross-functional teams, including product management, game design, analytics, and marketing, to ensure effective execution of monetisation and game economy strategies
Continuously monitor and evaluate the effectiveness of monetisation and web3 game economy strategies and adjust as needed to drive revenue growth and player satisfaction
Develop and maintain a deep understanding of the competitive landscape and market trends in the gaming industry to inform monetisation and game economy strategies
Ensure compliance with applicable laws and regulations related to monetisation and game economy

We would love you to have:

Exceptional strategic thinking capabilities to leverage your knowledge of traditional game design and knowledge of web3 economies to build the case studies of tomorrow
Strong modelling and analytical skills
Inspirational leadership qualities to motivate cross-functional teams in order to execute on monetisation and game economy strategies effectively
A deep understanding of the gaming industry, market trends, competitive landscape, and best practices in monetisation and game economy
Strong business acumen to make informed decisions that balance revenue growth with player satisfaction, and to manage risks related to monetisation and game economy activities. This includes understanding financial metrics such as revenue, engagement metrics, and lifetime value of players

We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:

Attracting the best global talent:

We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance
While we offer flexible working arrangements, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass
We offer AUD $750 WFH allowance to set up your home office and AUD $900 per annum to put toward your internet and phone usage.

Levelling up your growth

We offer up to AUD $2,000 per annum for any classes, courses or events to support your growth and development
Enjoy access to free online courses via Udemy

Helping you thrive

Enjoy $1200 per year to put toward your health and wellbeing
Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
Get premium access to mindfulness resources, online fitness classes and discounts at major retailers through Perkbox

Leave when you need it the most:

New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday

We are using modern stack of technologies and platforms like PostgreSQL, Kafka, AWS, Kubernetes, Gitlab CI, Prometheus, Grafana.

What will you do:

Leading the Engineering teams

Responsible for leading a few engineering teams (including back-end, mobile and web development) and ensuring that they are working efficiently.
Responsible for setting goals and objectives for the teams and ensuring that they are met.
Responsible for team velocity.

Product Development and Project Management

Responsible for overseeing all the stages of product development. Ensure that the product is developed efficiently within budget, meets all requirements and is completed on time.
Responsible for making of technical decisions. Design possible solutions, negotiate with the teams involved, define deliverables and deadlines for the teams, and ensure that they are met. Design and develop overarching decisions.

Hiring and Career growth for engineers

Responsible for recruiting new team members and providing them with clear goals and objectives to ensure they can grow within the company according to performance reviews.

Innovations

Be innovative and come up with new ideas, approaches and techniques to help the product and team to grow and develop.

Budget planning

Be budget tolerant in terms of technical resources, such as software costs and staff salaries, and have a strategy that outlines a range of options for scaling technical teams. It also includes a long-term vision for the team.

Requirements

Proven work experience as an Engineering Manager or similar role
5+ years experience in a developer position
Communication skills to supervise staff and work with other managers
Familiarity with industry development standards and our back-end technology stacks such as AWS, k8s, PostgreSQL, Apache Kafka, Golang, or one of the JVM-based languages
Proficient in Russian and English languages

Other Details:

This job is only for those who are willing to relocate to Berlin, Limassol, or Amsterdam.
We support relocation (visa, package) when needed.

Benefits

Opportunity to create a new and innovative company
Great working atmosphere in a motivated, dynamic & multicultural team
You will be surrounded by high-performing talents who are passionate about the product and the company
Hybrid work model - you will have a mix of working from home and working from office
Real growth opportunities as well as lots of responsibility and impact from day one!
We support relocation (visa, package) when needed.
Your Vivid Prime subscription is on us!

Vidyard is looking for Canadian based Account Manager to join our Account Management Team. This position will report into the Director of Account Management. The role is focused on our Commercial customer segment of our business and will be focused on growing & retaining the revenue of our customer base. The Account Management role will be responsible for the exchange of value with all Vidyard customer accounts, specifically focused on the commercial aspects of their accounts. This role is integral to ensure there is an account strategy with each customer, including a complete understanding of what value the customer is getting from their Vidyard account, while also finding new selling opportunities across the customer account, both cross-sell and upsell. This function will act as the quarter-back to organize cross-functional internal resources to ensure our customers are successful using the Vidyard product.

This is a remote role open to candidates located in Canada.

What You’ll Work On

Own and manage a territory of high-value and complex Tier 1 and Tier 2 customers
Creation and execution of structured account plans designed to help our customers understand the value they’re receiving from their Vidyard usage, with the goal to expand Vidyards solutions within and across our customers teams, departments and subsidiaries.
Uncover & close opportunities for cross-sell and upsell, working through deal cycles with customers to drive revenue growth within your territory
Accountable for prospecting & expansion activity metrics that are proven to drive upsell & cross-sell opportunities
Lead the renewal negotiation process directly with customers from requirements gathering to the finalization of agreements
Actively coordinate with Customer Success to address at-risk customers, negotiating renewals to mitigate downsell or churn
Engage with an account team in a high-touch multi-threaded approach, including executive business reviews, to drive engagement across numerous customer stakeholders
Coordinate with internal team members in Customer Success and Product to help drive adoption, success, and growth.
Be invested in the success of your customers as this position is tied to ”New Revenue” and “Gross Retention”
Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.
Understand client business industry dynamics and competitors, and be able to present our products inside-out to different external stakeholders.
Establish and grow relationships with key decision-makers, and influencers within your customer base

As an Account Manager You Can Expect to:

Take initiative to ensure our customers understand the value they get from Vidyard
Act with urgency in all customer interactions, taking action internally as needed
Be a strong, constructive communicator and open collaborator both internally and externally
Always be looking to grow personally and professionally

What You’ll Bring to this Role and Your New Team:

2 years minimum experience in a sales role in a MM or Enterprise AE or AM position at a B2B SaaS company
Experience in Account management and strategic selling
Experience in complex solution sales process into VP level decision-makers in Marketing, IT, Sales and Procurement.
Record of consistently meeting or exceeding sales targets.
Extremely process-driven in your sales methodology.
Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
Strong ability to quickly understand basic technical concepts and explain them to audiences of varying technical expertise.
Excellent verbal, written, and presentation skills.
Experience in the Marketing and Sales tech ecosystem
Technically sound in computer skills. Familiarity with CRM applications / Salesforce
Problem Solver
Team player who will make decisive decisions

Our Tech Stack

Salesforce
Gong
Totango
Salesloft

Job descriptions can be overwhelming. We are all aboard at Vidyard and deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for.

As we also value direct and transparent communication, you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

Competitive pay
Comprehensive, flexible benefits on day one*
Wellness allowance to spend on what's important to you
Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
Allowance to support your ongoing growth and development
Parental leave top-up
Paid volunteer hours
Employee resource groups to empower and drive change at Vidyard and in our communities
RRSP match*
Stock options
Flexible holiday program

Senior Product Marketing Manager

As our Product Marketing Manager, you will focus on Go-to-Market (GTM) strategies; your mission will be to drive the successful launches and ongoing market adoption of our products by developing and executing comprehensive GTM plans. Your primary goal is to ensure our products reach the right customers, with the right messaging, through the right channels, at the right time. By collaborating with cross-functional teams and leveraging market insights, you will create impactful marketing strategies that generate awareness, drive demand, and deliver measurable business results. 

Your responsibilities in a nutshell

Develop GTM strategies for our products (Ocean Freight Marketplace, Insights, and Container Control) and launch execution to increase product awareness, generate leads and drive sales
Enable the Sales, Marketing, and Customer Success team with training, and resources to effectively sell the product
Conduct customer research to polish messaging, identify customer needs, discover new market opportunities and potential threats
Stay up to date with industry trends, competitive landscape, and customer needs and share market intelligence with the broader organization to inform strategic decision-making

What we are looking for?

Ideally 5+ years of experience in a product marketing role in a B2B SaaS environment
Experienced in aligning cross-functional team. Can effectively engage with different stakeholders (Sales, Product, Marketing, and Account Management teams) to drive initiatives across the company
Strategic thinker who is proactive and very organized in their approach  
You are immensely successful in fast-paced environments which require managing multiple commitments 
You value integrity and trust in your own approach as well as your teams - You are open and transparent in all communication and promote a culture of collaboration within the team
Ability to understand the industry, market, competition and business use cases of the product and customers
Fluency in English (our company language is English)
Based/open to relocation to Hamburg‍

What we have to offer

Ownership from day one & direct impact on the success of our company!
A dynamic and international team with 65+ nationalities across our growing 300+ team members & extremely flat hierarchies
A great working atmosphere with an open-minded and collaborative culture—plus a team of highly motivated & enthusiastic colleagues who can't wait for you to join
A fast-paced work environment and complex intellectual challenges from day 1
Great location – brand new office in the heart of Hamburg, enjoy the view of the iconic Elbphilharmonie concert hall from our rooftop terrace
It goes without saying: Flexible home-office rules, regular team events (also online), and of course, a wide variety of fruits, snacks and drinks in the Hamburg-office
A competitive equity package, all employees become shareholders in xChange
Subsidised HVV Profi ticket to travel freely within Hamburg
Opportunity to lease a bike and pay through your monthly payslip (huge discounts included)
Access to the Fürstenberg Institut for personal coaching and counselling
Support for German language classes
Refer a friend for our full-time positions and get a referral bonus

Product Design Director

GRIN is seeking a Director of Product Design to be a creative leader who looks to collaborate inclusively throughout the design process and evolve the way GRIN operates. As a head of the design teams, reporting to VP of Product, you’ll inspire and guide multiple teams simultaneously, building new and optimizing existing solutions, with in-depth knowledge about the latest design trends and technologies.

You will lead the next generation of User Experience at GRIN as we scale our product and our teams. You dare to simplify, thrive in a fast paced environment, and excel at getting complex cross functional initiatives over the finish line.

You will help maintain the GRIN culture while impacting the trajectory of an ambitious tech startup. We are a fast-paced, fun organization going through rapid growth and solving technical challenges at an exponential scale.

What You'll Do:

Drive and lead the vision for our User Experience in product.
Provide thought leadership to develop the right design strategy, and use UX methodologies to bring value to the user and the business.
Hire and manage highly talented product designers through ambiguity, change, and growth.
Co-develop the product strategy with product leadership through identifying opportunities to invest in for long term growth and innovation.
Partner closely with product leadership, engineers, content designers, data analysts to deliver high quality experiences for GRIN customers and users.
Establish operational rigor for design: using principles, frameworks, qualitative and quantitative insights to guide your team for continuous growth of the function and the product.
Act as an internal champion and leader for design and UX

What You'll Bring:

10+ years of experience as a designer working on B2B or SaaS products.
5+ years managing one or more product design teams.
Experience working with an engineering team following scaled agile and/or scrum methodology.
You are employee centric and love mentoring designers to help unlock their full potential.
Experience incorporating product design in agile product development
Expert knowledge of design tools such as Figma, Dovetail, Maze, Sketch, Adobe Creative Suite, and other prototyping tools
Demonstrated experience designing consumer-facing apps/websites and complex user flows across app and web
A strong ability in visual storytelling, and an innate curiosity about people and their relationship to entertainment.
Expert understanding of user-centered design principles and best practices
Demonstrated strong eye for executional craft with an obsession of design details with knowing how to make trade offs to get in market to learn
Demonstrated ability of operational rigor to improve the culture of the team and cross functional partnerships.
A demonstrated portfolio of you/your team working cross-functionally, thinking strategically across the experience and shipping successful experiences in a fast-paced environment.

US Total Rewards

16 days of PTO + 10 Sick Days + 14 paid holidays
Medical, Dental and Vision insurance
401(k) program plus match
Paid Child Bonding Leave
Home Office set up + Co-Working Space Reimbursement
Employee Stock Option Program
GRIN SWAG
Tons of growth opportunity

Responsibilities:

IT Software and services management:

Manage company’s IT software and services
Keep inventory of IT software and services up to date
Provide end-user IT support
Manage and maintain general IT solutions
Help with integration of general IT solutions in business processes and operational workflow.

Hardware management:

Keep company's hardware inventory up to date (servers, networking, NAS, meeting rooms, laptops, dock stations, etc.)
Monitor hardware's TCO
Make suggestions on employees’ and server equipment update/upgrade/change options
Manage spare hardware part provisioning process to maintain uninterrupted work of business
Maintain hardware procurement process to find and ensure the optimum selection of the equipment.

IT architecture and infrastructure development:

Identify IT development needs (together with business)
Support IT initiatives in implementation and correct integration of new IT solutions into the current infrastructure and business processes (i.e. HRIS, services integration setup via APIs, etc.)
Collaborate with external IT service providers and manage their work in projects and initiatives of development of the main office infrastructure.

IT Security:

Control employees' on-boarding and off-boarding processes
Maintain and develop security approaches to users management; granting access to data; hardware and infrastructure setup.

Requirements:

At least 5 years of experience in similar IT role
Solid understanding of the principles of hardware systems management and maintenance
Experience of leading / consulting projects of IT systems implementation (CRM, HRIS, DMS etc.)
Ability to design and implement IT infrastructure
Knowledge of IT security policies and practices implementation
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills.

What we offer:

A focused team of like-minded professionals with a healthy company culture and appreciation of work-life balance
Ample opportunities for learning, professional growth and career advancement
Competitive salary + 13th salary
Individual workstation in our Limassol office with modern high-quality equipment
Working hours - Monday to Friday 10:00-19:00 (1hr lunch break)
21 business days annual leave (+ an additional day for every National holiday that falls on the weekend)
Medical insurance for you and your immediate family
8 psychotherapy sessions per year at the company's expense from online accredited psychotherapy portals
Monthly allowance for lunches
Full support for relocation to Limassol and/or work permit issuance if needed.

Note: we do not offer remote work for this position.

Senior Brand Project Manager