Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.
The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.
We’re looking for a Client Support Intern for our Client Support Engineering team, reporting to the Client Support Manager. Our team is based in the US. As a Client Support Intern, you will be responsible for administrative level tasks, working with Salesforce and Jira applications, with customer facing interaction via email and/or Zoom. Our ideal candidate is someone who has great attention to detail, excellent customer care skills, rigorous note taking abilities, and experience with dealing with customer concerns.
It's a match if:
Actually, no matter what experience you have — we will teach you everything. The key here is your readiness to learn and diligent and responsible mindset.
Whizz is a rapidly growing NYC-based mobility fintech company that offers monthly subscription-based services for last-mile vehicles to delivery drivers and businesses. Our mission is to help the fast-growing and underserved segment of gig workers acquire and use expensive equipment to boost their profits. We currently offer e-bikes rental/rent-to-own/sales services, but our vision is to expand to other types of products and services in the future.
As Whizz continues to grow, we are seeking an experienced Customer Service Team Lead to join our team. As a key member of our team, you will be responsible for managing our customer service team to ensure that our customers receive the best possible experience. You will play a critical role in driving customer satisfaction and retention by developing and managing schedules, distributing tasks, and ensuring that our team is providing timely and effective support to our customers. If you are a self-starter with a passion for customer service, and have experience managing teams in a fast-paced environment, we'd love to hear from you.
We are committed to providing our employees with the resources and support they need to succeed in their roles, and we strive to foster a positive and inclusive work culture that values diversity, creativity, and collaboration. Join our team and help us revolutionize the delivery industry with sustainable and accessible last-mile transportation solutions.
Improvado is seeking an ambitious and driven Intern/Junior Technical Support Engineer to join our Support Team. If you're a self-starter looking to jump into the tech or data world, this is the perfect opportunity for you! With a technical Bachelor's Degree, basic knowledge of SQL, and advanced/fluent English, you'll have the chance to learn the marketing analytics domain and grow your career within Improvado. This is a unique opportunity to gain hands-on experience in a fast-paced and dynamic environment and to potentially pivot into roles such as data analytics/engineering, QA, sales engineering, and even backend development in the future. Apply now and take the first step in your career journey with Improvado!
Responsibilities
Our mission is to help delivery drivers with lack of access to financing achieve higher earnings by providing them with more than simply a vehicle for the best value.
To accomplish this mission, we founded Whizz, an NYC-based rapidly growing provider of subscription-based e-bikes rental services for delivery drivers. Over first 7 months of operations Whizz has provided 1000+ couriers with a hassle-free transportation solution enabling them to make higher earnings.
We are proud to be contributing to combatting climate change by providing the delivery sector with an environmentally friendly alternative to automobiles.
We're looking for a Customer Service and Quality Control Manager who will be responsible for improving the quality of customer interactions while enhancing efficiency of our operations. The Customer Service and Quality Control Manager ensures all calls are handled effectively and performs quality assurance analysis of customer service activities.
Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.
The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.
IT Partner company help clients with projects to migrate Microsoft solutions from On-Premises to cloud services such as MS Exchange, SharePoint, files data transfer, as well as support for these services, including Dynamics 365, Business Voice, various Microsoft Azure Services.
Our clients are US companies in the segment of small and medium-sized businesses
The main tasks that are planned to be delegated to the applicant are:
• Control and processing of requests in a Service Desk system.
• Solving of technical problems that arise from our customers in the process of using cloud services.
• Assisting other engineers in implementing projects and setting up cloud services.
• Solving basic issues with Windows desktop operating systems and mobile applications.
• Solving issues with Microsoft Cloud services
• General, but confident knowledge of the operation and support of Microsoft Windows 10/11 knowledge of the Microsoft Office suite.
• Understanding the principles of e-mail and mail protocols (SMTP/IMAP/MAPI), network equipment, local area networks and WANs.
• Understanding the principles of providing technical support services, what you can say and what not, how to behave with clients, how to work with the ticket management system.
• Experience in support in any role is highly desirable.
• Experience with such things as MS Exchange Server/Exchange Online, SharePoint Online, OneDrive, Active Directory and Azure Active Directory, PowerShell is highly desirable.
• An important condition is your ability to independently use the search on the Internet, obtain the necessary information and apply it in practice. Solutions for most situations you will encounter can be easily found on Microsoft websites or popular technical resources.
• Of course, we will help in many situations, prompt and show something, but we expect a high level of independence and initiative from you.
• Ability to read and speak in English is required! You may not have C2 level or fluent English, but you must be able to call and talk with native English speakers.
• Communication within the company using mail, instant messages and voice messages in MS Teams.
• Communication with clients primarily via mail but calls and IM also.
• Remote work.
• Fixed salary in USD
• Bonuses for effective work and projects results
• There is a work schedule - from 1 PM to 10 PM UTC time, with a lunch break. At this time, you must be available for voice communication. Schedule is flexible within 1-2 hours.
• Opportunity to practice English with native speakers.
• Opportunity to learn and work with cutting edge technology.